Exterior

Reviews of Orlando International Drive North Hotel

2.5 out of 5
Orlando International Drive North Hotel
5859 American Way, Orlando, FL

Reviews

7.0

Good

Rating 10 - Excellent. 378 out of 1154 reviews" "
Rating 8 - Good. 271 out of 1154 reviews" "
Rating 6 - Okay. 199 out of 1154 reviews" "
Rating 4 - Poor. 130 out of 1154 reviews" "
Rating 2 - Terrible. 176 out of 1154 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Matthew James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was friendly, bed was comfy and Aircon was nice and clean just unfortunately few bits they missed out on details but good for price Needs more lighting in room There is a door heading into next door, you could hear everything they do which can b frustrating at night. Typically smell like weed but probably someone outside, felt unsafe on car park side
Stayed 10 nights in Mar 2024

6/10 Okay

yvonne

Stayed 4 nights in Nov 2023

2/10 Terrible

Skye

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at this hotel and it was absolutely awful. I got to the hotel at 3PM and I wasn't able to check into my room until 9PM. The hotel said Expedia didn't send them the virtual credit card number. I spent over 5 hours on the phone with Expedia. Expedia told me it should be the hotel calling but the guy at the front desk absolutely refused. My phone also kept losing service in the hotel and I had to keep calling Expedia. Expedia told me they were trying to call the hotel but no one was answering. I asked the front desk guy and he said their phones has been down for a week. At this time I was so defeated. No one came to help. I have never experienced anything like this before and I leave the country 7-10 times a year. I went to the front desk the next morning and someone was supposed to call me and no one ever did. I was there with my elderly dad and I would never, ever stay there again. Please choose a different hotel. There are so many on International drive. I am so ashamed that I paid to stay here. There was also a lot of other events that made this hotel horrendous but I think I made this post long enough.
Stayed 4 nights in Feb 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities

4/10 Poor

Tracey

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
On arrival I was informed the hotel is no longer a Best Western and is under new management. We specifically booked this hotel for the courtesy bus to the parks which no longer exists so spent a fortune on Ubers as there were 8 of us. We also chose this hotel as breakfast is provided however it is very poor e.g. one type cereal (frosties), one flavour juice (orange), bread for toast and butter however no jam, marmalade etc, apples and waffles. All plastic cutlery and we had to drink hot coffee out of very small plastic juice cups. The guy on reception speaks very little English and did not understand me when telling him the fridge in our room was broken! Location good for universal parks but on the whole I was very disappointed and felt I'd let my family down by booking this hotel!
Stayed 9 nights in Jan 2024

6/10 Okay

Vicky

Travelled with partner
Liked: Cleanliness
On the web site it says that there is a shuttle service to Universal studio but they dont have it anymore It was ok because there is a bus stop near and it only take 20 min to walk to Universal if u dont want to wait.
Stayed 6 nights in Jan 2024

4/10 Poor

Court

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The breakfast has basically no protein. It took multiple calls and a walk to the office to get a lightbulb replaced. The overall property is average at best.
Stayed 3 nights in Jan 2024

2/10 Terrible

Diana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This not hotel but moldy stinky barn should be closed but not in business. Worst hotel ever. Full with bugs. The black women at the front desk has no idea what the customer service is. She is rude and unprofessional. I had to beg out of 4 nights to chance the room 3 times because of the mold, bugs and disgusting smell in the rooms. The breakfast is poor. Overall this property should not be operating as impose health hazards to the clients.
Stayed 4 nights in Jan 2024

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Was given firts room that reeked if marijuana when asked to change rooms the second one wasn’t cleaned. I should have left at this point but I was traveling with others so I thought I would give it a go the third time. The third room looked passably clean from first observation so we slept the night. I woke up to itchy skin and initially thought it was hives, later that night I saw bed bugs crawling across my bed. I immediately checked out of the hotel at 12 am at night. I took a few of the bugs in a plastic bag to the front and got a refund for my money. This hotel has been the most disgusting hotel I have ever stayed in. It really needs to be shut down. I went to the nearest urgent care because of the severity of the bug bites and the whole ordeal really impacted my trip. Whatever you do GO WITH YOUR GUT. The pictures associated with this hotel do not accurately represent the actual hotel!
Stayed 4 nights in Jan 2024

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

Herman, Hallandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Adam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertises a shuttle for Universal Studios. That is false. Property is undergoing ownership change. It is no longer Best Western. I've slept better camping in a tent. Go elsewhere.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place, everything is near, maybe it would be nice having scramble eggs for breakfast.
Stayed 6 nights in Dec 2023

10/10 Excellent

Jerry W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff willing to do whatever it takes to make you comfortable
Stayed 3 nights in Dec 2023

2/10 Terrible

Lakshman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found lizards on bed and mouse I did not sleep one night also since I was with kids and they were scared had to move to another hotel
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremías Chaves

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos recibieron muy bien. El check-in inclusive 3 horas antes. Muy buena atención en la recepción. Todo muy limpio y ordenado.
Stayed 4 nights in Dec 2023

10/10 Excellent

ivonne

Liked: Amenities

4/10 Poor

Chirag

Disliked: Property conditions & facilities
The washroom was disgusting. Flush doesn't work properly. No irons in the room. Even when we went to reception to request one, she said she can try to get one by next morning and wasn't sure why there wasn't one. Another person before me had the same issue. Same breakfast every day for the 3 days we spent there. Would not book this property in the future. However, staff is good.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel. Free breakfast, good size rooms, good location and pool. Had no issues during my stay.
Stayed 8 nights in Nov 2023

8/10 Good

Siva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and super friendly staff
Stayed 6 nights in Dec 2023

10/10 Excellent

Jericko L

Stayed 6 nights in Dec 2023

10/10 Excellent

Rosa

Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Stayed 3 nights in Dec 2023

10/10 Excellent

JAMES

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Aime, Fort worth

Travelled with group
Liked: Cleanliness, staff & service
Several cockroaches found throughout stay. Outside garbages weren’t emptied often, smelled horrible. Breakfast was very limited.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, clean, safe. The staff is very nice. The pool is great. The room has a strong smell of cleaning supplies, other than that everything was good for the price we paid
Stayed 2 nights in Nov 2023

10/10 Excellent

Melida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantada con todo Servicio Desayuno Traslados Excelente en todo Cerca d todo
Stayed 8 nights in Nov 2023

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 clean, safe, no complaints, reasonably priced, kind staff. Slight musty smell when you reenter the room but nothing we couldnt look past at this price point. Otherwise very clean.
Stayed 2 nights in Nov 2023

10/10 Excellent

Misael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Nov 2023

10/10 Excellent

Beatrice Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything! Very convenient!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There is Potential
The Front Desk lady was very understanding and re-assigned us to another room as requested. This hotel is in a great location just needs its cleaning and pest control standards to improve. To try to control the a/c and refrigerator interesting noises would make guests rest time more pleasant.
Stayed 3 nights in Nov 2023
Response from Rich on 4 Dec,2023
Rebecca, thank you for your recent stay with us. We do appreciate your feedback. We will address the concerns you had with our staff so that this can be improved. I do hope that you will stay with us again, the next time you are in the area.

6/10 Okay

Randolph

You can clearly hear what the guests in the next room are doing
Stayed 12 nights in Nov 2023
Response from Rich on 4 Dec,2023
Randolph, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am sorry to learn you heard noise from the room next door. We will have this checked out as this normally does not happen in our location.

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As a Best Western, this place doesn't meet the standard. It is in desperate need of updating and repair. Our bathroom door was so warped it wouldn't close.
Stayed 2 nights in Nov 2023
Response from Rich on 4 Dec,2023
Susan, thank you for your recent stay with us. We do appreciate the feedback from our guest. Our management will be checking on the room you stayed in so that the concerns can be addressed. I do hope that you will consider staying with us again, in the future.

6/10 Okay

Tevane

Stayed 3 nights in Nov 2023

10/10 Excellent

Anielka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that breakfast was included and that the theme parks were very close by
Stayed 2 nights in Nov 2023
Response from Rich on 29 Nov,2023
Anielka, thank you for your recent stay with us. We do appreciate the feedback from our guest. All of us here, look forward to seeing you again, the next time you are in the area.

10/10 Excellent

JULIO HUMBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Nov 2023
Response from Rich on 29 Nov,2023
Julio, thank you for your recent stay with us. We do appreciate the feedback from our guest. All of us here, look forward to seeing you again the next time you are in the area.

4/10 Poor

Valerie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Better customer service and picking up the phone no one answers
Stayed 6 nights in Nov 2023
Response from Rich on 29 Nov,2023
Valerie, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am sorry no one picked up the phone. This will be dealt with very shortly. I do hope that you will come back to see the many changes that will be happening soon.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Although the hotel fell like it had been recently renovated, everything smelled musty. Not much water pressure in the shower. Overall, ok for the price.
Stayed 3 nights in Nov 2023
Response from Rich on 24 Nov,2023
Julie, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am sorry your room was not up to standard. I do hope that you will stay with us again, the next time you are in the area.

4/10 Poor

Nadege

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was mold on the headboards and walls of this hotel. Even when I was changed to a different room, they were still mold on the wall.
Stayed 3 nights in Nov 2023
Response from Rich on 24 Nov,2023
Nadege, thank you for your recent stay with us. We do appreciate the feedback from our guest. Our management will address the concerns you mentioned with our housekeeping and maintenance departments. I do apologize for the inconvenience.

10/10 Excellent

ROOTHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel
Stayed 4 nights in Nov 2023
Response from Rich on 24 Nov,2023
Roothy, thank you for your recent stay with us. We do appreciate the feedback from our guest. I want to thank you on behalf of the staff for the five out of five in your review. All of us look forward to seeing you again, the next time you are in the area.

6/10 Okay

Mario

Travelled with partner
The sheets had stains
Stayed 4 nights in Nov 2023
Response from Rich on 21 Nov,2023
Mario, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am sorry to learn the sheets had stains on them. We will address this with our housekeeping department. I do hope that you do come back and stay with us again.

8/10 Good

Maydelin

Stayed 2 nights in Nov 2023

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service
Transportation to Universal Studios close by
Stayed 3 nights in Nov 2023
Response from Rich on 21 Nov,2023
Irene, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am glad you enjoyed our location. All of us here, look forward to seeing you again, the next time you are in the area.

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Rich on 21 Nov,2023
Melanie, thank you for your recent stay with us. We do appreciate the feedback from our guest. All of us here, look forward to seeing you again the next time you are in the area.

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023

8/10 Good

Jose

Stayed 1 night in Nov 2023
Response from Rich on 21 Nov,2023
Jose, thank you for your recent stay with us. We do appreciate the feedback from our guest. All of us here, look forward to seeing you again, the next time you are in the area.

4/10 Poor

Desirae, Phoenix

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great but this property was deceiving. Not a lot of amenities it was a bare minimum hotel and i would not stay here again.
Stayed 1 night in Nov 2023
Response from Rich on 15 Nov,2023
Desirae, thank you for your recent stay with us. We do appreciate the feedback from our guest. I am sorry we did not meet your expectations. Our staff would have gladly fixed any issues you if they had been given the opportunity to so.

4/10 Poor

Sirley Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
Vicky at the front desk was very nice, she was by herself but she managed to do a good job , would be nice also to someone to pick up the phone
Stayed 1 night in Nov 2023
Response from Rich on 15 Nov,2023
Sirley, thank you for your recent stay with us. We do appreciate your feedback. I am sorry we did not meet your expectations. I do hope that you will come back in the future to see the many changes that we will be making soon.