On arrival I was informed the hotel is no longer a Best Western and is under new management. We specifically booked this hotel for the courtesy bus to the parks which no longer exists so spent a fortune on Ubers as there were 8 of us. We also chose this hotel as breakfast is provided however it is very poor e.g. one type cereal (frosties), one flavour juice (orange), bread for toast and butter however no jam, marmalade etc, apples and waffles. All plastic cutlery and we had to drink hot coffee out of very small plastic juice cups. The guy on reception speaks very little English and did not understand me when telling him the fridge in our room was broken! Location good for universal parks but on the whole I was very disappointed and felt I'd let my family down by booking this hotel!