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Reviews of Ark Hotel Osaka Shinsaibashi

3 out of 5
Ark Hotel Osaka Shinsaibashi
1-19-18, Shimanouchi, Chuo-ku, Osaka, Osaka-fu

Reviews

7.8

Good

Rating 10 - Excellent. 237 out of 1000 reviews" "
Rating 8 - Good. 459 out of 1000 reviews" "
Rating 6 - Okay. 230 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated a 3 min walk from a station so very convenient for getting around. The staff was very friendly and patient, and even lent us a plate when we needed to microwave some leftovers. Definitely recommend!
Stayed 4 nights in Nov 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2023

8/10 Good

Jakkrit

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's a good hotel but it's old. However the price isn't bad and the location is superb. If you want a place where you can travel quickly, this is definitely the one.
Stayed 2 nights in Mar 2023

2/10 Terrible

Damian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

8/10 Good

Keiko

Travelled with group
Liked: Cleanliness, staff & service, amenities
きれいでした。エアコンが利きすぎててあつかったです。
Stayed 1 night in May 2022

6/10 Okay

Rosana

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2020

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, but extremely small. It's literally the smallest room I've seen in Japan. The bed and room is definitely for one person (not even one person with a child). However it's impeccably clean and has everything you need for a comfortable stay. Front desk has all the amenities available for you to take and its 2 minutes away from the closest metro station. For the price I'm happy to stay here again.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a very convenient spot. The room is quite spacious and the staff is friendly. You can get more amenity at the reception.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

6/10 Okay

Jargalsaikhan

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Jasper

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to subway station i.e next door. Very convenient to visit different attractions.
Stayed 2 nights in Dec 2019

10/10 Excellent

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel with a good location. Clean and friendly staff that communicated well.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
The subway station is just the next door from the hotel
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like idea about eco-cleaning room. This hotel is close the sub way. Near the nakahoribashi station exit 4 (should the sakaisuji line).
Stayed 3 nights in May 2019

8/10 Good

S.W

Travelled with family
Liked: Cleanliness, staff & service
Nice and responsive staff. A little bit out of time interior.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Hotel location is near to the subway.
Stayed 2 nights in Nov 2018

10/10 Excellent

OI KWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Just one minutes walk exit subway station, helpful staff
Stayed 5 nights in Oct 2018

10/10 Excellent

David, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel at least in Japan. room is clean and staff is friendly. only complain is computer in Japanese
Stayed 3 nights in Sep 2018

10/10 Excellent

jason, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is very accessible to many shops. i will definetly recommend this hotel
Stayed 2 nights in Aug 2018

8/10 Good

Shirley, HK

Liked: Staff & service
Staff can speak English. A bit shabby but it's cheap. there is room of improvement for cleanliness as we found the cleaner hadn't empty the trash bin and the carpet is dusty. But still recommend to travellers as it takes around 10 mins to Dotonbori.
Stayed 5 nights in Jul 2018

10/10 Excellent

Heitung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenience location
I originally booked for a double occupancy room and that was very small, so we changed to a twin beds room and the size was much bigger and it was nice. This hotel is convenient to everything. Tons of restaurants just walk across the street and it’s located next to subway and the underground shopping.
Stayed 2 nights in Jun 2018

8/10 Good

Sylvia, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
convenience location, great restaurant and shopping in the area. Most of the staff are helpful and friendly, overall is good.
Stayed 5 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not a good place to stay.
Hotel staff was stiff and uninterested in customer service. Arrived at 1415, and tried to check in. Staff stated that check in was 1500, and it would be "impossible" to check and see if a room was ready early. Staff asked us to return at 1450, and maybe they could check then. We returned at 1450 to be told it was still "impossible" to even check if a room was ready. Basically, they used procedure as a weapon to do nothing. Room was tiny, cramped, and poorly appointed. Bathroom was barely big enough for one person to get inside. Bed was like spleeping on a hard board. A truly bad experience.
Stayed 1 night in Mar 2018

6/10 Okay

Tak Ming

Liked: Cleanliness
Very slow and constantly drop off internet
Internet too slow and constantly drop off. Can't open any website.
Stayed 6 nights in Jan 2018

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Danai, Bangkok, TH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Subway
Near Subway Sakaisuji Line at Nagahoribashi Station
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Old and run down. Wifi not working in further room
Ok hotel if you just want to stay for the night and sleep only whilst out and abouts during the day. Old run down hotel but bathrooms are ok. Bed just ok. Had a run further out and wifi did not even have enough signal to connect. Overall I wouldn't stay again based on my experience. Not god for Japan standard. Shame as location is not bad from all restaurants and bars and dontonburi.
Stayed 1 night in Nov 2017

6/10 Okay

Shingo

Liked: Staff & service
Stayed 1 night in Nov 2017

8/10 Good

PHILIP, Toronto ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel convenient location
Close to shopping and restaurants Goodlocation Nice lobby
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
I got a smoking room but did not expect it to smell that bad when we entered it, it smelled like someone just puffed a cigarette. I have to use a lot of air freshner to take the smell out first. There was also water dripping from the bathroom ceiling but it's tolerable. Hope they would add more lighting in the room too. Aside from that the room was ok, the bathroom is typically smal but its clean and looks new. Overall experience was satisfactory. We only stayed there for 1 night anyway.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, the bed was way to form for my liking.
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Very basic and old
Good location but hotel not comfortable and very old.
Stayed 1 night in Jun 2017

6/10 Okay

Roberto, Vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated hotel
The hotel is a great location near the subway and the shopping in area in Osaka however extremely out dated with a very old feel. The rooms are older and smaller than they look in the pictures. Pay attention to not vook a smoking room if you have problems with smell as I booked a smoking one by mistake and had to requet it to be changed as I could not stand with the odor. The staff was very good amd corteous.
Stayed 2 nights in May 2017

6/10 Okay

Larry, monterey park, ca

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Smells everywhere
The hotel allows people smoke everywhere! Should have to designate an area for smokers. In hallways or stairs, except not on the bed. I didn't know that I booked a smoking room. The room was smelled terrible and we asked to change a non-smoking room but the female staff said no. Its location is very close to the local subway, but not very convenient to walk to Dotonbori place. It's 25m.
Stayed 3 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the subway and shopping area
Love how convenient the shopping area is. And subway is right across making travelling very convenient.

8/10 Good

susy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel located near the subway station, walkable location, nice service, but the room was old and need some upgrade furniture to look bright and more comfortable. We had pleasant stay here.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Writing about it will not change so do not want to waste tune

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location was great, it was right beside exit 4 of theNagahoribashi subway station. Walking distance to Shinsaibashi Shopping arcade, Crysta underground mall and Dotonbori St. I also love theirr shampoo and face soap, my hair feels like I came out of the salon after every shower, I dont even have to set it with a hairdryer. Only downside was at the time we were there, their airconditioning unit was switched off, when I inquired, they said because "it's not so cold and not so hot, you just open the window" The weather was great when we were there so I cant complain abt the room temperature but when the window is open, you can hear the cars passing thru, it's not noisy but not quiet either.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Quiet, clean, close to public transport and restaurants, walking distance to central shopping Namba & Nankai Namba station direct to Kansai Airport

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic hotel close to Osaka nightlife
Hotel old and dated, thin walls, slow internet, friendly staff.

6/10 Okay

Raymond

6/10 Okay

yetski

Nice hotel, convenient for subway riders
Hotel and rooms are clean. Need to make rooms sound proof. We usually hear people talking outside & the noise besides our room.

10/10 Excellent

janet, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transportation convenience
Nice staff. Room size was bigger that what expect. Room is tidy. Recommended.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I m not aware the hotel is without warmer!
Why a hotel located in 4 seasons country is without warmer? I cant sleep well when. It is damm cool!!. The rooms is smelly and condition is old!

6/10 Okay

anna

Liked: Cleanliness, staff & service, room comfort
good location
Lobby has a strong smell of smoke but room was fresh n clean. Wifi wasn't great. Hotel location was good. Staff were friendly n helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness
Near to shops
Room is very small but ok if you are a business traveller