Outdoor pool, open 7:00 AM to noon, pool loungers
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Reviews of The Alts Hotel

4 out of 5
The Alts Hotel
Jl. Rajawali No. 8, Ilir Timur, Palembang, South Sumatra

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 43 reviews" "
Rating 8 - Good. 22 out of 43 reviews" "
Rating 6 - Okay. 6 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christophe

Disliked: Cleanliness, staff & service
The hotel staff habe made claims the credit card machines have issues and have taken my card and made numerous transactions. The hotel is dubious. Tourists should beware. My bank has been notified
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible breakfast arrangement time. All foods were not served properly.
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

KIMBERLY, Michigan, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.
Stayed 2 nights in Dec 2019

8/10 Good

Malvin

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap cozy room with so-so service
Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.
Stayed 1 night in Nov 2019

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from The Alts Hotel on 30 Apr,2019
Dear Mohammed, it is nice to know that you happy stayed with us. If you have any preference for your next stay, please let us know. Cheers, General Manager

10/10 Excellent

Leo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from ARM on 23 Nov,2018
Dear Valuable Guest, Thank you very much for your positive feedback. We’re so pleased you enjoyed your stay at our hotel. Your valuable comment is a motivation for us to continue the good service for all our customers. We are looking forward to seeing you again on your next visit. Warm Regards, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions. The only thing i don't like is the shower, sometimes it isn't warm.
Stayed 2 nights in Sep 2018

8/10 Good

Tjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from General Manager on 17 Aug,2018
Dear Tjan, Thank you to stayed at Grand Zuri Hotel Palembang and your excellent review. Any time if you return to Palembang, Grand Zuri Hotel is always available for you and your family, and our staff will always help you Again thank you. We look forward to welcoming you back home in the near future. Yours sincerely General Manager

8/10 Good

Daniel, Kl

Liked: Cleanliness, staff & service, room comfort
Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed
Stayed 3 nights in Jul 2018
Response from General Manager on 17 Aug,2018
Dear Daniel, Thank you for taking the time to review our hotel. We are very sorry that your stay was compromised by the problem of the renovations. We are doing everything we can to minimise the inconvenience, Please accept my apologize and hope to see you anytime soon. My regard as well to your family. Yours sincerely General Manager

8/10 Good

joseph, Jakarta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under Renovation
When I checked in, I found the hotel was very noisy caused the renovation activities, and I asked to the front desk official at what time the activity will be stopped in the evening, I got the answere...till night, so I called the support team of the Expedia about the matter, and ask for move to other hotel if the renovation activity could not end at 9-10 pm. I told the staff who was incharge, that I will ask for moving to other hotel IF the activity could not end at 9-10, and They agree to end the noisy activity at 9pm. I appreciate the hotel to end the noisy work at 9pm, and I cancel my intention to move to other hotel. Thank you for mutual understanding
Stayed 3 nights in Apr 2018
Response from General Manager on 8 May,2018
Dear Joseph, First and foremost allow me to thank you for choosing us as your accommodation during your trip and thank you very much for taking the time to share your recent experience. We are truly sorry to hear about your inconvenience related during stay at Grand Zuri Palembang. For the renovation,We are expecting to be finish in couple months. Please accept my apologize and hope to see you anytime soon. My regard as well to your family. Sincerely General Manager

8/10 Good

Chon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Enjoyed my stay at the Grand Zuri. Check-in was efficient, staff were polite, room was very clean & comfortable, with a delicious buffet breakfast thrown in. A little far from the city central area. Not ideal for travelers who do not have their own transport
Stayed 1 night in Mar 2018
Response from General Manager on 19 Mar,2018
Dear Mr Chon Nam, Thank you to stayed at Grand Zuri Hotel Palembang and your excellent review about our staff, room and breakfast is highly appreciated At any time if you return to Palembang, Grand Zuri Hotel is always available for you and your family, and our staff will always help you Again thank you. We look forward to welcoming you back home in the near future Yours sincerely General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Mar,2018
Dear Mr Anonymous, Warmest greetings from Hotel Grand Zuri Palembang. Thank you for choosing to stay at Grand Zuri Palembang hotel. We're very glad you enjoyed your first visit with us. Please keep returning to Hotel Grand Zuri Palembang.We hope to see you soon! Sincerely yours, General Manager

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantasy get away
Wonderfully helpful staff
Stayed 2 nights in Feb 2018
Response from General Manager on 24 Feb,2018
Dear Mr/Mrs, Thank you to stayed at Grand Zuri Hotel Palembang and your excellent review is highly appreciated. At any time if you return to Palembang, Grand Zuri Hotel is always available for you and your family, and our staff will always help you Again thank you. We look forward to welcoming you back home in the near future Yours sincerely General Manager

6/10 Okay

Verified traveller

No sandal in room
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything I wanted to do.
I was in Palembang to research my fathers time as a Japanese POW. This was not easy as no one rememberes anything about that time. As an English speaker it was very difficult to make people understand what I was trying to do. The hotel staff tried their best.
Stayed 3 nights in Jul 2017

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean Hotel
A very nice and new hotel. I believe it's around 2 years old. Service is nice and deserve a 4 stars.
Dear Mr. Rafael Warm greeting from Capital City of the Kingdom Sriwijaya Thank you for giving us a chance to serve you during stay at Grand Zuri Hotel, Concerning Food taste we still working on just to make sure the improvement will enhance guest satisfaction. Please comeback again and make sure Grand Zuri still in your first priority to stay and see the improvement that we made Sincerely yours John Johan Tisera General Manager

8/10 Good

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Perfect of Service
Another great hotel & service in Palembang..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location
We were not able to sleep all due to itchiness. Not sure how often the bed sheets were changed (?). We did not have adequate toilet paper in the room. However the staff were helpful enough to supply us with more toilet papers.

6/10 Okay

cindy

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Alexander Thomas, Jakarta.indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new with neighbour is many kopitiam and pempek. The breakfast with local food.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Philip, Hong Kong

Palembang Hotel
Good location for some night time restaurants and bars. My floor was hot - don't know if corridor aircon was working, Thankfully room aircon was sufficient to cool bedroom down.

10/10 Excellent

jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ihsan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

HIROTAKE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Dong Yong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

CHUN WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from e-comm on 22 Jan,2019
Dear Valuable Guest, Thank you very much for your positive feedback. We’re so pleased you enjoyed your stay at our hotel. Your valuable comment is a motivation for us to continue the good service for all our customers. We are looking forward to seeing you again on your next visit. Warm Regards, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from General Manager on 17 Aug,2018
Dear Anonymous, We're excited to welcome you for the first time to our hotel and glad to hear that you have enjoyed great food & service. Hoping that we will have the chance to welcoming you back as a staying guest next time. Warm regards, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

nice, tangerang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
menyenangkan
Stayed 1 night in Aug 2017

8/10 Good

Cahyadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Darmady, Tangerang

Liked: Cleanliness, property conditions & facilities, room comfort
Saat Check In, Kami memesan 2 kamar, namun lantai nya dipisah dengan alasan Full, setelah di mintakan dengan sedikit ngotot baru coba dicarikan.

8/10 Good

AKIRA, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
なかなか良いホテルです。
綺麗なホテルでスタッフがとても感じよく対応が素早い。

10/10 Excellent

YA-FEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
bagus
hotel nyaman, bersih, dingin, cuma closednya kurang cocok, tidak pakai jet shower,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆったりできるホテル
部屋は清掃が行き届いており、心地よく過ごせました。

8/10 Good

Masagus, Palembang

Liked: Cleanliness, property conditions & facilities, room comfort
Mantap
pelayanannya lumayan memuaskan

10/10 Excellent

vivi, tangerang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posisi hotel enak , dekat kota
Nikmatnya imlek di Palembang, bertemu dengan temen sekolah, sanak kluarga. Makan makanan kesukaan, mpek mpek.

8/10 Good

Lili amigo, Jkt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all good. Comfort