8/10 Good
Maria, Chicago
28 Mar,2024
My room had cockroaches. I reported it and the roach was still there. Only after I reported again did they clean it up. The next day, another roach.
When I checked in, I asked to be upgraded. The young lady serving me said she did not think that would be a problem. After half an hours wait, while she checked with her supervisor, I was told it would $2000 a night more.
The bell boy told me he never saw anyone have to wait so long to get to their room.
I am elderly, travel alone and feel this was senior bias.
Maria
Stayed 5 nights in Jan 2024