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Reviews of Kyriad Paris Nord - Porte de Saint Ouen

3 out of 5
Kyriad Paris Nord - Porte de Saint Ouen
9 Rue la Fontaine, Saint-Ouen, Seine-Saint-Denis

Reviews

7.6

Good

Rating 10 - Excellent. 103 out of 467 reviews" "
Rating 8 - Good. 212 out of 467 reviews" "
Rating 6 - Okay. 98 out of 467 reviews" "
Rating 4 - Poor. 33 out of 467 reviews" "
Rating 2 - Terrible. 21 out of 467 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, everything was good !! I’m definitely gonna come back 😊
Stayed 6 nights in Nov 2022

10/10 Excellent

Ivane

Stayed 3 nights in Nov 2022

8/10 Good

Zunon sosthene

Travelled with family
Liked: Cleanliness, staff & service
Amazing
Hotel nice and clean but corridor little bit smelling cigarette Good receptionist staff. Easy to find, therefore good location
Stayed 3 nights in Jun 2022

4/10 Poor

Joel

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a memorable place to stay
Dirty white sheets ! Facility and room very hot and humidity. Foul smell all over facility. Location not safe saw multiple rats outside building.
Stayed 1 night in May 2022

6/10 Okay

BERTRAND

Stayed 1 night in Oct 2021

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our overnight was very good. Reception staff was efficient and helpful. Room 409 is spacious and faces the parking side, not the street, and not too far from the elevators. Bedding is comfortable. Room and bathroom were clean. No other toiletries than soap are offered. Coffee to go in the room was a blessing because we had an early medical appointment and had no time for breakfast. The latter is the only meal offered at the on site restaurant. Parking facilities are secured and $8.00 fee is very reasonable for Paris. The only negative is not having access from the hotel interior. One needs to go outside. Location is excellent for visiting various hospital facilities in the area. Easy to get taxi nearby. There are many eateries at walking distance. Area looked safe to walk around.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Rabaab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Welcome on arrival. Staff was very pleasant and helpful.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Océane on 17 Oct,2019
Un grand MERCI !!! A bientôt j'espère. Cordialement,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superbly accommodating and went beyond to help me work in the lovely garden area. I arrived 3hours before check in and decided to finish off some work before my meeting nearby. They brought out an extension lead to power my laptop without my requesting and made me feel most welcome. The room was comfortable and decent. The dining area was very nice and the garden was lovely in the warmth of Paris in September. As I wrote it was the helpful and attentive staff that were the stand out feature. Their kindness lifted my spirits after such an early flight and helped set me up for the meeting ahead. Excellent treatment.
Stayed 1 night in Sep 2019
Response from Océane on 17 Oct,2019
Thanks for this wonderfull comment. It was a pleasure to make your stay easier. We always try to do our best to welcome our guest. Regards.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Receptionist have racist,not give us right bedroom
The hotel looks new and nice but the bedroom floor is dirty, they didn’t mop, my kids socks is so dirty. For the rooms part problem: We have booked 2 double bedrooms and earlier receptionist already told us the room number and will be side by side. But when we get the key, the other receptionist gave us different room, one with one bed and one with 3 beds, and tell us, the room that should give us, already gave to someone else. Well, at the end they do have another 2 double bedroom, but I have no idea why they give us one bedroom first. Other than that, everything is ok.
Stayed 2 nights in Sep 2019
Response from Océane on 17 Oct,2019
Dear guest, As your comment is anonymous, I have no way to clarify what happened with your booking. I really do apologize for this matter and I am sure that my receptionnist are not racist as they all come from different culture and countries. I suppose that your preaffected rooms were not ready when you came back and the receptionnist changed it not to waiste your time. Regards.

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Océane on 17 Oct,2019
Thanks for this notation. We always have pleasure to welcome guest. Regards.

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
Excellent service,we love the area,close to restaurants.Is really a good place to stay on vacation.Good price.
Stayed 5 nights in Aug 2019
Response from Océane on 17 Oct,2019
Thanks Imelda for this lovely comment ! See you next time. Regards.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They messed up with the booking first and had cancelled our booking, luckily they had a spare room at this busy season otherwise we would not have had any place to stay. After a long wait they confirmed the booking and then they provided a room which was already allocated to someone else. which we got to know when we tried to open the gate and someone else from the room responded suspecting why someone is trying to open. This too I had to figure out myself. Finally they provided a room which was not the kind we had booked and was supposed to be meant for disabled guests. Cleanliness of the room was poor. Daily room service only made the bed without even cleaning the sheets. They didn't clean the whole room for 3 days. Pathetic hotel service and overall experience.
Stayed 3 nights in Jun 2019

8/10 Good

Christian

Liked: Staff & service, property conditions & facilities
June 2019 Stay
We LOVED the night desk people but overall everyone was friendly. The rooms seem to need more careful cleaning and maintenance. The local neighborhood was interesting and not as advertised but getting around was easy.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean and nice room, but A/C control was not working so I couldn't change anything. Staff with checkin and check out had attitude that made me uncomfortable. The front lady was good
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019

2/10 Terrible

Bala

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The aircon will be switched on only from june/july, and they dont put this info on their advert while booking the room. I have 3 nights during easter break and it was very hot outside and inside with 28 degrees temp and theres no aircon made our stay very unpleasant and uncomfortable. The staff were not very helpful. The room itself is cramped and no space to move around.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff was really pleasant especially Mattheu at the front desk!
Stayed 4 nights in Nov 2018
Response from Océane on 23 Jan,2019
Hi, Matthieu is really thankful for your review. See you next time !! Regards

6/10 Okay

Damian

Liked: Cleanliness
Disliked: Staff & service
Not happy staff, poor internet and shower.
Staff don't want to smile, seemed overworked and not supported. Check out took a very long time because there was one lady on duty only. The hotel is OK, but the internet was incredibly slow. You couldn't watch the TV as it was only web-tv. Glad I didn't need to watch a movie! Shower temperature kept changing from very hot to cold - ANNOYING!
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, as described, just outside of paris
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy, but good value & offers what you need.
The only small area which was not as easy as it could be was the check-in, which took a while (not so much my personal check-in but the wait to get to the front of the queue). Apart from that the area is not the best, but based on y personal needs it was very convenient as it is close to our office in St Ouen.
Stayed 3 nights in Sep 2018

2/10 Terrible

Diane, Indiana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Housekeeping cleaned my room and threw all of my belongings away
Stayed 2 nights in Sep 2018

8/10 Good

Des

Liked: Staff & service, property conditions & facilities
Paris Pop Fest
very convenient location for our primary reason for visiting paris
Stayed 2 nights in Sep 2018
Response from Océane on 27 Sept,2018
Thanks Des for your comment ! Great to read that you could enjoyed your visit of Paris !! See you next time !

8/10 Good

Liz, Wpg,Mb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed and pillow options Professionalism of front desk staff Unfortunate Noisy. Reno work. On 6th floor Thin room walls. No sound reduction.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 2 nights in Jun 2018
Response from Benoît on 11 Dec,2018
Dear Sir, Madam, Thank you for your review. We understand your stay was not suitable for you We apologize for. Can you please give us more details? Thanks in advance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was late.
Stayed 1 night in Jun 2018
Response from Océane on 27 Jun,2018
Thanks for taking time to share your experience.

4/10 Poor

Kam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cheap for a reason - I wouldn't return
Pros: - Secure car park for those that are driving - Near a Metro Stop (St. Ouen) - Rooms are fairly modern Cons: - A/C did not work. Raised with hotel staff. Were told that they had not switched on it as last weekend it was freezing - despite this weekend being in excess of 25 degrees. Cost savings made us uncomfortable. - Local area is not desirable. Homeless sleeping on the street and prostitutes working the roads. Wasn't a big issue for us but for those with children may be concerned. - Cheap hotel means it attracts all kinds - plenty of concerning individuals staying at this hotel during our stay. - Rude staff member. We had booked for Disney Land Paris and hadn't realised we needed to print our tickets. We asked Mr Slyvere Sodji to do this for us, but was told to wait whilst he seen to some non-guests that had just walked in. Over 45 minutes had passed and it was now past 1am in the morning - I approached him stating that it would take just 1 minute to print our tickets and that he should be prioritising paying guests, but he was just rude. We eventually got our tickets printed over an hour later. Unacceptable. Saw him the night after and he was still rude in his approach to dealing with guests. - Items of disrepair in the room - safe didn't work - raised it to staff but were told 'tough luck'.
Response from Océane on 23 May,2018
Good morning Kam, Thanks to take time to share your experience with us. Concerning A/C , we are really sorry that made you uncomfortable. Usaually in France, we turn it on after may 15th as freezing are off. This is a special procedure to turn it on, and an exterior company have to come on spot. It is not just a button that we switch on and off like home. For your Disney's ticket , when you asked Sylvère to print it , he was running the nighr procedure and could not access to any other features of the computer during this time. He sould have explained you this matter. We will share your comment with him concerning his behaviour. We really do apologize once again for all the misfortune you had during your stay. Your comments help us growing and adjusting. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check in late was rough but improved after.
Check in was late after a long day. Employee was miserable ..... so first impression was not good. Room was decent for the price. Location was close to subway. Easy access. Lots of construction in area. Staff was awesome after the first night.
Stayed 3 nights in Mar 2018
Response from Océane on 30 Apr,2018
Thanks for your comments . Really sorry about your bad experience at check-in stage. Hopefully it was forgiven by the rest of stay with us. Hope to see you again next time . Best regards. Océane

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Response from Océane on 11 Apr,2018
Merci d'avoir pris le temps de nous noter !! A une prochaine fois.

10/10 Excellent

stefanieperu, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel And Services!!
Love the hotel, very clean, totally awesome and modern look! Very clean, the room is a bit small but reading about it, its the typical size for France. The hotel crew awesome, very cute nice and friendly crew able to speak 3 languages! Breakfast was great, a bit overpriced and way too much delicious food than i probably should have. A lot of great crosissants drinks and snacks. I would recommend eating around the corner as this is near to restaurants, bakeries stores and shopping centers. Excellent location not far from metro, do have to pass through homeless people under a bridge that pose no danger. The cleaning crew so friendly too.Will come again! Thank you
Stayed 4 nights in Mar 2018
Response from Océane on 30 Mar,2018
Dear Stefanie, Thanks to share your experience with us. We will advice our crew of your satisfaction. Regards

8/10 Good

Shanaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it’s 4/5 rating
Room size is very small not much space and receptionist mention breakfast was not included better to double check everything when I aldready paid included.
Stayed 2 nights in Mar 2018
Response from Océane on 30 Apr,2018
Dear Shanaz, Thanks for your comment. Sorry for the misunderstanding on the breakfast. Finally you could enjoy it. Best regards.

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Océane on 2 Jun,2018
Thanks for taking time to note your stay with us. See you next time ! Regards

8/10 Good

serge

Liked: Staff & service, room comfort
Convenient choice for business
It was a perfect location and amenities for business purposes. Personel friendly and helpful, small but quiet room, confortable bed.
Stayed 4 nights in Jul 2017
Response from Benoit on 21 Aug,2017
Dear Serge. Thank you for sharing your opinion with us. It is nice to get fedback from our team. King regards, Benoît

6/10 Okay

Benjamin Joel

Neutral
Well...generally, the staff are all good except for the first male receptionist who received me.
Stayed 1 night in Jun 2017

4/10 Poor

adam, England

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Questionable
The hotel location is okay if you are on business however the surrounding area is not really up to a tourist standard, not very welcoming and a dirty smelly area. The staff on arrival were welcoming warm and communicated well. The facilities were pretty bad. Our room had marks on all walls, a wooden panel on the bath had come off and the bathroom ceiling had paint peeling off it and plaster spread over it. The most confusing part was that the restaurant at the hotel was closed on Saturdays from 7 - 10 right when you would expect meals to be served, however it was open on week days, why is that. All in all I would not go back and spend the extra money on a hotel closer to the centre.
Stayed 2 nights in Jun 2017
Response from Benoit on 3 Jul,2017
Dear Adam, Thank you for having stayed at Kyriad Paris nord porte de Saint Ouen and thank you for your comment. We understand you did not fully enjoyed your stay with us. As you mentionned our hotel is located in the hearth of an important business park. Bedrooms have been renovated just 3 years ago. It can appen the room you've occupied did not fit your expectations. We apologize for it. Our housekeeping and maintenance department is taking care of. Finaly concerning hotel locatisation we are connected to Champs Elysées just 7 stops from hotel. Our catering department is open for breakfasst for 06.30am to 10.00am Monday to Friday and from 06.30am to 11.00am Satruday and Sunday. Lunch and dinner are served Monday to Friday from 12.00 to 02.00pm and from 19.00 to 10.00pm except bank holidays. These informations are recorded on our official website. However front desk is available for any suggestion in the area.

8/10 Good

Farah Naz

Liked: Cleanliness, room comfort
Clean, comfy but not convenient
The hotel itself is value for money but if you are staying for short period, good part of the day will be spent in metro as its quite far from the touristic places, apart from the weekend flea market which is right beside.

10/10 Excellent

Jonathan, Doncaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I was impressed with the hotel. Rooms were new and bed was clean. Everyone spoke English and helped with my various enquiries. Breakfast was ok and it wasn't far from Stade de France or Gare du Nord. Overall very pleasant. Area seems ok just need to be street wise.

6/10 Okay

Ana

Nice hotel
Hotel is very nice looking, with modern decoration. The rooms are small but comfortable. We had to walk five minutes to the nearest metro station. The surrounding neighborhood was dirty and it didn't feel safe at night.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very sketchy area at night. Could not regulate the room's temperature. Front desk staff were amazing! Thank you!

6/10 Okay

Verified traveller

4/10 Poor

Verified traveller

Disliked: Room comfort
the hotel was ok but the room was so small the area is not nice at all
Response from Benoit on 18 Apr,2015
Dear Sir, Madam, You have recently stayed at Alliance hotel Paris porte de Saint Ouen. Thank you for your choose. By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that our product did not meet your expectations, and we beg you to accept our sincerest apologies. The aera around the hotel is changing a lot at the moment. Next buildings are under construction and the full porte de Saint Ouen is on the way to be renovated. The hotel is as well under renovations. All these works are going on the good way., your comfort! Again thank you for your comments and hope to convince you, at the next visit, the inconvenience you have known were isolated incidents. Yours faithfully,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Room was nice, had everything that you would need. It is close to the metro so you can easily get to the centre of Paris.
Response from Benoit on 18 Apr,2015
Dear Sir, Madam, We appreciate very much your comments regarding your stay at Alliance hôtel Paris porte de Saint-Ouen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Benoît MALVACHE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice tiny rooms but clean and close to transport.
Response from Benoit on 4 Oct,2014
Dear Sir, Madam, We want to thank you for your recent stay at Alliance Hotel Paris Porte de Saint Ouen. You are giving us the opportunity to improve our product. Thank you again and we are looking forward welcoming you back. Best regards,

6/10 Okay

Claudia, Md, USA

Liked: Staff & service
Comfy bed!
The room was small and bed was too big. We couldn't move around the room very well. I wouldn't recommend to my friends.
Response from Benoit on 4 Oct,2014
Dear Sir, Madam, We want to thank you for stay at Alliance Hotel Paris Porte de Saint Ouen. Your opinion is important for us. We are sorry to read that our product did not suit you. Square feets are expensive in Paris and we are trying garantying good value. Thanks again for your comments. Best regards,

4/10 Poor

Alan, Newcastle

Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelt and walk
The hotel is a 5 minute walk from metro and on the outskirts of Paris. On the walk you pass a few homeless. One of which made a beeline to us. The hotel is a little dated and needs paint etc. The room smelt of Urine and the main door security look was broken. The bathroom door didn't close. 15Euro for breakfast, better off eating out. The tea making facilities made me laugh, the cup is like the top of a aerosol cream bottle but thinner.
plastic cup
lock?
lock?2
hotel view
Response from Benoit on 7 Feb,2015
Dear Alan, We want to thank you for staing with us and giving us your feedback. Of course we are not located in the richest part of Paris and it frustrated us. We have check with our housekeeper and maintenance guy and it did not appear that in May we did not plumber issue. So sorry the tea and coffee making facility did not get your satisfaction. We are on the way to refresh the full hotel during this summer time. We want to erase these comments. We are looking forward welcoming you back from october. Thanks again for your comment and best regards,

4/10 Poor

Mike, Germany

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Paris Marathon 2014
I stayed here for the 2014 Paris Marathon, but I didn't realize it was no where near the Expo or the actual race that was a mistake on my part. THE HOTELS DIRECTIONS FOR THE METRO IS "HORRIBLE!!" BE CAUTIOUS OF THAT The location of the Hotel has a few restaurants around, the locals are friendly and I loved the positive vibe. Unfortunatley if you're trying to go to any Clubs\Main Restaurants in Paris you're about 30-40 mins from any of those locations. I stayed with a friend so we got the bare minimum of a twin bedroom room. The AC did not work properly, the room is tiny and there is not refrigeratior. Other than that it wasn't a bad hotel but is definetly not in the ideal location

6/10 Okay

faviola, Toronto

Disliked: Staff & service
Nice hotel but far from center
Nice hotel. A little far from the center. You need 30 min on the RER or metro to get to the city center. Had a security issue with the hotel. We forgot a pair of running shoes and a picture, and the items were never found. The hotel cleaners took the shoes and threw away the picture and reported to management as not having found anything in the room. When I contacted the hotel staff I felt like they did not care much about the items I forgot. They did not do everything in their power to find my items. The picture was more important to me than the shoes but now it's gone :(