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Reviews of Helzear Champs Elysées Suites

4 out of 5
Helzear Champs Elysées Suites
49 avenue Marceau, Paris, Paris

Reviews

8.0

Very good

Rating 10 - Excellent. 259 out of 634 reviews" "
Rating 8 - Good. 204 out of 634 reviews" "
Rating 6 - Okay. 86 out of 634 reviews" "
Rating 4 - Poor. 49 out of 634 reviews" "
Rating 2 - Terrible. 36 out of 634 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, property conditions & facilities
Room and shower are small as expected. I believe that is the standard in Paris. Clean and nice. Staff are very courteous and super helpful. The hotel location is excellent. Walk to major tourist attractions, shopping, and train station.
Stayed 3 nights in Apr 2024

6/10 Okay

Rick

Stayed 2 nights in Mar 2024

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three young girls stayed in their superior room. Always felt extremely safe, there is a code required to enter the building. The room is very spacious for three adults-perfect amount of room, couldn’t recommend it more!

10/10 Excellent

Beity

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
They need to refund me
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel Flores

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

CHRISTINE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location. No hot water on 2 of the 4 days
Stayed 4 nights in Dec 2023

8/10 Good

Mirella, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cristina

Stayed 2 nights in Aug 2023

10/10 Excellent

Ramsha

Stayed 1 night in Nov 2023

4/10 Poor

Raimondo

Stayed 1 night in Nov 2023

8/10 Good

Naomi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in could have been a little more efficient. It took almost 30 minutes due to only one check in station.
Stayed 1 night in Nov 2023
Response from Fanny Weber, E-Reputation Manager on 20 Nov,2023
Dear Naomi, We thank you for choosing Maison Helzear, it was a pleasure for us to welcome you among us. We are delighted to read that you enjoyed your stay and that you were able to enjoy Paris as you wished.We have taken note of your remark and we will not fail to share your feedback with our teams.We hope that you will choose our establishment again for your next stay in Paris.Regards,

10/10 Excellent

Essam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all about it
Stayed 2 nights in Oct 2023
Response from Fanny Weber, E-Reputation Manager on 17 Oct,2023
Dear Essam, Thank you for taking the time to leave us this excellent comment.We are delighted to read that you enjoyed your stay with us.Looking forward to having received you, do not hesitate to contact us during your next visit to Paris in order to renew your experience.Regards,

8/10 Good

Kenon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris2023
It was a wonderful stay
Stayed 3 nights in Sep 2023
Response from Fanny Weber, E-Reputation Manager on 28 Sept,2023
Dear Kenon, We thank you for staying with us.We are really happy to read that you enjoy your stay.We hope to welcome you again.Regards,

10/10 Excellent

Zein, Dubai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatly impressed by everything! Spacious and clean room , very friendly staff , convenient area! Highly recommend!
Stayed 5 nights in Aug 2023
Response from Fanny Weber, E-Reputation Manager on 1 Sept,2023
Dear Zein, Thank you very much for having chosen Maison Helzear, we are very happy to know that you enjoyed Paris as you wished and thank you to have congratulated your staff who work hard to offer you quality service.We hope that you will choose our establishment again during a future stay in Paris, it would be a pleasure for us to welcome you again.Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great air conditioning, would book again!
Stayed 3 nights in Aug 2023
Response from Fanny Weber, E-Reputation Manager on 25 Aug,2023
Dear James, Thank you very much for choosing Maison Helzear for your recent stay in Paris and for taking the time to give us a feedback. It is a pleasure to read that your stay lived up to your expectations.We hope that you will choose our establishment again for your next stay in Paris.Regards,

4/10 Poor

Arsim

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy
Stayed 2 nights in Aug 2023
Response from Fanny Weber, E-Reputation Manager on 23 Aug,2023
Dear Arsim, We thank you for choosing Maison Helzear, it was a pleasure for us to welcome you among us. We are sorry that your stay did not meet your expectations.Do not hesitate to contact our Customer Service to explain the reason for this negative opinion.Despite this, we hope that you spent a great stay in Paris.Regards,

10/10 Excellent

Cristina

Stayed 6 nights in Jul 2023
Response from Fanny Weber, Responsable E-Reputation on 4 Sept,2023
Chère Cristina, Nous vous remercions d'avoir pris le temps de nous laisser cet excellent commentaire.Vous sommes ravis de lire que vous avez apprécié votre séjour.Nous espérons avoir la chance de vous accueillir à nouveau prochainement.Bien à vous,

10/10 Excellent

Sharon

Stayed 1 night in Jul 2023
Response from Fanny Weber, Responsable E-Reputation on 17 Jul,2023
Chère Sharon, Nous vous remercions pour cet excellent commentaire.Nous sommes ravis de lire que vous avez apprécié votre séjour dans notre établissement.Au plaisir de vous accueillir à nouveau prochainement.Bien à vous,

8/10 Good

Susan

Liked: Cleanliness, staff & service
Excellent location
Very small room but we were only there to sleep. Great vicinity to everything which outweighed the size of the room.
Stayed 4 nights in Jul 2023
Response from Fanny Weber, E-Reputation Manager on 12 Jul,2023
Dear Susan,Thank you very much for choosing Maison Helzear for your recent stay in Paris and for taking the time to give us a feedback. We are delighted to read that you enjoyed your stay with us.The sizes of our suites, apartments and studios comply with the dimensions indicated on our official website as well as those of all our partners.We hope that you will choose our establishment again for your next stay in Paris.Regards,

10/10 Excellent

Sam

Travelled with partner
Wonderful stay. Clean, nice staff, room was like an apartment. No iron so bring your own or a steamer. If you use the mini bar there is a charge.
Stayed 2 nights in Jun 2023
Response from Fanny Weber, E-Reputation Manager on 15 Jun,2023
Dear Sam, Thank you for taking the time to leave us this excellent comment.We are delighted to read that you enjoyed your stay with us.We have taken note of your remark and we will not fail to share your feedback with our teams.We hope that you will choose our establishment again during a future stay in Paris, it would be a pleasure for us to welcome you again.Regards,

6/10 Okay

Jerika

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place was good because sightseeing is close by like the arc de tromphi eiffel tower, and more. They need to fix the whole elevator situation. Sometimes it worked and other times it didnt. It happened first day i arrived and the last night almost lost my flight! I had to bring down my luggage from the 4th floor with a baby and 8 years old, the luggae. And they act like the elevator isnt not working ! Balcony were cool.
Stayed 2 nights in Jun 2023
Response from Fanny Weber, E-Reputation Manager on 20 Jun,2023
Dear Jerika, Thank you very much for choosing Maison Helzear for your recent stay in Paris and for taking the time to give us a feedback. We regret that you did not report anything to us during your stay, our technician could have intervened directly. We are available and really listening to our customers, do not hesitate next time to tell us about your disappointments so that we can act and thus make your stay unforgettable.We hope that you will choose our establishment again for your next stay in Paris.Regards,

8/10 Good

Jan

Stayed 2 nights in May 2023
Response from Fanny Weber, Responsable E-Reputation on 5 Jun,2023
Cher Jan,Nous vous remercions d'avoir choisi la Maison Helzear lors de votre récent séjour Paris ainsi que d'avoir pris le temps de nous faire un retour.Nous sommes contents de lire que vous avez apprécié votre séjour.Nous espérons avoir la chance de vous accueillir à nouveau prochainement.Bien à vous,

8/10 Good

Daxay, Morrisville

Travelled with family
Liked: Cleanliness, staff & service
Location
Stayed 3 nights in May 2023
Response from Fanny Weber, Responsable E-Reputation on 18 May,2023
Cher Daxay, Nous vous remercions d'avoir choisi la Maison Helzear lors de votre récent séjour à Paris ainsi que que avoir pris le temps de nous faire un retour.Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous et espérons avoir la chance de vous accueillir à nouveau prochainement.Bien à vous,

8/10 Good

Samir S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all was good during my stay . ( but the suit- New York - is to small ,beside have to jump to enter to the bed )
Stayed 2 nights in May 2023
Response from Fanny Weber, E-Reputation Manager on 16 May,2023
Dear Mr. Samir, Thank you very much for choosing Maison Helzear for your recent stay in Paris and for taking the time to give us a feedback. We are delighted to read that you enjoyed your stay with us.We hope to welcome you again soon.Regards,

8/10 Good

maria, jersey city

Travelled with family and small children
Liked: Staff & service
Close to metro stations and shopping areas! Would come back again.
Stayed 6 nights in Apr 2023
Response from Fanny Weber, E-Reputation Manager on 19 Apr,2023
Dear Maria, We thank you for choosing Maison Helzear, it was a pleasure for us to welcome you among us. We are delighted to read that you enjoyed your stay and that you were able to enjoy Paris as you wished.We hope that you will choose our establishment again for your next stay in Paris.Regards,

6/10 Okay

Tuan

Not exspected
When we arrived, they gave us a room, not what we reserved. After we complained, they gave us a correct room.
Stayed 7 nights in Apr 2023
Response from Fanny Weber, E-Reputation Manager on 18 Apr,2023
Dear Tuan, Thank you for choosing Maison Helzear during your recent stay in Paris, we were delighted to welcome you.All our rooms comply with the description of the official website of our establishment as well as those of all our partners. However, we are happy to read that our staff, always available and attentive, was able to offer you a solution to the problem you seemed to have with your first room.Nevertheless, we hope that you will give our establishment another chance.Regards,

8/10 Good

Yolanda

Stayed 6 nights in Mar 2023
Response from Fanny Weber, Responsable E-Reputation on 19 Apr,2023
Chère Yolanda, Nous vous remercions d'avoir choisi la Maison Helzear lors de votre récent séjour à Paris ainsi que que avoir pris le temps de nous faire un retour.Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.Nous espérons avoir le plaisir de vous revoir prochainement.Bien à vous,

2/10 Terrible

Amy

Travelled with family
Liked: Cleanliness
I booked a one bedroom and got a loft with a mattress.
Stayed 1 night in Mar 2023
Response from Fanny Weber, E-Reputation Manager on 17 Mar,2023
Dear Amy, We thank you for staying with us.We are sad that your stay did not meet your expectations.Do not hesitate to contact our Customer Service to explain the reason for this negative opinion.We hope you will give our establishment another chance.Regards,

10/10 Excellent

SABA

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Fanny Weber, Responsable E-Reputation on 26 Jan,2023
Cher Michael, Nous vous remercions d'avoir choisi notre établissement lors de votre récent séjour à Paris.C'est un plaisir de lire que votre séjour ait été à la hauteur de vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Bien à vous,

10/10 Excellent

Helen, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2023
Response from Fanny Weber, E-Reputation Manager on 24 Jan,2023
Dear Helen, We thnak you for staying with us and for this excellent comment.We are delighted to read that you enjoyed your stay with us.We hope to welcome you again soon.Regards,

6/10 Okay

Shabnam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Fanny Weber, Responsable E-Reputation on 28 Feb,2023
Chère Shabnam, Nous vous remercions d'avoir choisi notre établissement lors de votre récent séjour à Paris.Nous sommes navrés que votre séjour n’ait pas été à la hauteur de vos espérances.N'hésitez pas à contacter notre Service client afin de nous expliquer la raison de cet avis négatif.Bien à vous,

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!
We were so excited to see how close our accomodations were to many tourist attractions. We were able to walk from the hotel to many places. It was amazing!
Stayed 2 nights in Dec 2022
Response from Fanny Weber, E-Reputation Manager on 10 Jan,2023
Dear Wendy, We thank you a lot for staying with us and for this excellent comment.We are delighted to read that you enjoyed your stay and that you were able to enjoy Paris as you wished.We hope to welcomeyou again soon.Regards,

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022
Response from Fanny Weber, Responsable E-Reputation on 3 Nov,2022
Cher Ken, Nous vous remercions pour votre commentaire.C'est un plaisir de lire que votre séjour ait été à la hauteur de vos attentes.Nous espérons avoir la chance de vous accueillir à nouveau prochainement.Bien à vous,

8/10 Good

Manouchehr

Stayed 1 night in Oct 2022
Response from Fanny Weber, Responsable E-Reputation on 3 Nov,2022
Cher Manouchehr, Nous vous remercions d'avoir pris le temps de partager votre expérience au sein de la Maison Helzear. Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.Nous espérons que vous choisirez à nouveau notre établissement lors de votre prochain séjour à Paris.Bien à vous,

10/10 Excellent

Darcine

Stayed 3 nights in Oct 2022
Response from Fanny Weber, Responsable E-Reputation on 26 Oct,2022
Chère Darcine, Nous vous remercions pour cet excellent commentaire.Nous sommes ravis de lire que vous ayez apprécié votre séjour.Nous espérons avoir la chance de vous accueillir à nouveau prochainement.Bien à vous,

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

Inga

Stayed 2 nights in Aug 2022

8/10 Good

MARIA CARMEN, LONG BEACH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its just less than 10min walk to the Arc de Triomphe, and shops like Louis Vuitton , Dior etc.
Stayed 2 nights in Aug 2022
Response from Fanny Weber, E-Reputation Manager on 3 Nov,2022
Dear Maria Carmen, We thank you for your excellent comment.We are delighted to read that you enjoyed your stay and that you were able to enjoy Paris as you wished.We hope that you will choose our establishment again for your next stay in Paris.Regards,

10/10 Excellent

Francisco, L'Ile Bizard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay around main tourist areas in Paris. Small but cute, clean, and affordable. See you again on my next trip to Paris :-)
Stayed 1 night in Jul 2022
Response from Fanny Weber, E-Reputation Manager on 26 Jul,2022
Dear Francisco, We thank you for staying with us. We are delighted to read that you enjoyed your stay and that you were able to enjoy Paris as you wished. We hope to welcome you again soon. Regards,

8/10 Good

Raesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Africa with 💛
At first we had a rocky check-in but management quickly sorted it out and the rest was perfect! Location was perfect. Easy commute to anywhere in Paris. Kids and adults alike were pleased.
Stayed 4 nights in Jun 2022
Response from Fanny Weber, E-Reputation Manager on 26 Jul,2022
Dear Raesa, We thank you for your feedback. Our guests indeed benefit from an ideal geographical location, a stone's throw from the Champs-Élysées and the famous Arc de Triomphe. It is a pleasure to note that you took the opportunity to make beautiful visits. We hope to welcome you again soon. Regards,

10/10 Excellent

Gina

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jun 2022
Response from Fanny Weber, E-Reputation Manager on 21 Jul,2022
Dear Gina, Thank you for staying with us. We are delighted to read that you enjoyed your stay with us. We hope to welcome you again soon. Regards,

8/10 Good

Colleen, Verona

Stayed 7 nights in May 2022
Response from Fanny Weber, E-Reputation Manager on 30 Aug,2022
Dear Colleen, We thank you for staying with us.It is a pleasure to read that your stay lived up to your expectations.We hope to welcome you again soon.Regards,

4/10 Poor

Jesse

Liked: Cleanliness
Disliked: Staff & service, room comfort
This 4 star hotel was a disappointment
Conveniently located and safe. Room (1st floor, Boccador) was clean but less than adequate. It was the size of a walk in closet, better served as a single room suited for one small person who travels light. Closet was small and too short to hang a dress. The bed was up against a window offering a narrow walkway on the opposite side thus making it accessible only from one side. It doubled as a shelf, storage and table. Bathroom lighting not sufficient to shave or put on makeup. A bulb needed to get changed. Shower drain cover and toilet seat were broken and kept falling off. Blackout curtains but no sheers leaving us fully exposed to the neighbors. Staff though mostly polite, weren’t service minded and failed to call the taxi we ordered for an early morning excursion. They had no knowledge of where the advertised available breakfast was served. (And we never found it). Maid service was mostly in the late afternoon or early evening. Minibar was not replenished during our 6-night stay. The creamer had an expiration date of 7 days before our arrival. The airport transfer shuttle we had directly ordered from the hotel never showed up. Catching a taxi at the Orly Airport is easy and at a flat rate of €37 we were told cheaper! though we were in line for just under an hour. It is our opinion that a 4 star hotel anywhere in the world should provide better and we would not recommend it.
Stayed 6 nights in May 2022

4/10 Poor

Pegah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
one night stay
it was a good hotel, we stayed only for one night. The location was good. There were three issues in our room: 1) the air conditioner or the air system whatever it was, was very poor, it didn't circulate the air properly and we felt really out of fresh air. It was very very uncomfortable at night. 2) the speed of the wifi was very mediocre (not good for streaming for instance) 3- The shower section was SUPER small, no room at all to move
Stayed 1 night in May 2022
Response from Fanny Weber, E-Reputation Manager on 12 May,2022
Dear Pegah, Thank you for choosing Maison Helzear. We are sorry that your stay did not meet your expectations. We are sorry to hear that you encountered a problem with the AC, we immediately contacted our technical team to resolve the problem, it is a pity that you did not report anything to us during your stay, we could have intervened more quickly and avoid having a bad night. We are also sorry that you had a problem with one of our equipment (Wifi). Some technical problems beyond our control may occur; these require restarting or the intervention remotely or on site by a technician from our internet provider. However, we have a high-speed wifi connection, free and available in all our rooms as well as in the various common areas of our establishments. Despite everything, we hope that you will give our establishment another chance. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Fanny Weber, Responsable E-Reputation on 29 Apr,2022
Cher client, Un grand merci pour votre excellent commentaire. Nous sommes très contents de voir que vous avez apprécié sur séjour chez nous. Nous espérons avoir la chance de vous accueillir à nouveau prochainement. Bien à vous,

10/10 Excellent

Genia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a great place to stay! Located in between Arch de triumph and the Eiffel tower. We stayed in the 2 bedroom suite and even though it's tiny, it was a perfect stay. Kids had their space and bathroom and we had ours. Hotel was clean, updated and well maintained. We will return.
Stayed 3 nights in Feb 2022
Response from Fanny Weber, E-reputation Manager on 9 Feb,2022
Dear Guest, Thanks for staying with us. We appreciate your feedback! We are delighted that you enjoyed your stay with your family. Please feel free to renew your experience. Regards,

10/10 Excellent

Yat On

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Fanny Weber, E-reputation Manager on 31 Jan,2022
Dear Yat On, Thanks for staying with us. We appreciate your feedback! Please feel free to renew your experience. Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location. Great customer service.
Stayed 3 nights in Dec 2021
Response from Fanny Weber, E-reputation Manager on 7 Jan,2022
Thanks for staying with us. We appreciate your feedback! Please feel free to renew your experience. Regards,