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Reviews of CherryLoft Resorts

2.5 out of 5
CherryLoft Resorts
159 Jalan Loyang Besar, Singapore

Reviews

5.6
Rating 10 - Excellent. 9 out of 109 reviews" "
Rating 8 - Good. 26 out of 109 reviews" "
Rating 6 - Okay. 31 out of 109 reviews" "
Rating 4 - Poor. 18 out of 109 reviews" "
Rating 2 - Terrible. 25 out of 109 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It’s a run down property, best thing is able to accommodate large amount of people and the bbq pit is right at the front of the chalet.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Your reason- Due to upgrading to digital line, no network at all. You should have an alternative for guest. What can you do in the night without TV programmes. Not even the mediacorp basic channel .
Stayed 2 nights in Jan 2020

2/10 Terrible

Sharifah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not come again.
Wifi not working! Tv not working! Water heater not working! The staff so rude, can't even satisfy the customer needs! Only give a nonsense complimentary little stuff like tables n fridge! Doesn't even feel like a chalet! Worst ever experience! Even the staff name of Nithia said he is the incharged, been talking to him about my needs not helpful only say can't do anything about it, like seriously incharged? Worst.
Stayed 2 nights in Dec 2019

8/10 Good

Muhammad

Stayed 1 night in Dec 2019

10/10 Excellent

Mohd Ridwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pls renovate and upgrade yr room and bbq pit too old toilet too old television not working toilet door so old even the lock faulty. Never provide big dustbin or rubbish plastic bag. Price too expensive like hotel but the place is very dissapointed.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Tv is not working the day we check in. Overall is ok
Stayed 1 night in Nov 2019

8/10 Good

Norah

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Great time but only the TV is not working during my stay there.
Stayed 1 night in Nov 2019

6/10 Okay

Lina

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Old run down place.....not within expectation....disappointed
Stayed 2 nights in Oct 2019

4/10 Poor

Kumara

Liked: Cleanliness, staff & service, room comfort
spoilt
To be honest the place its already a good spot where amenities are all nearby just a walking distance except furing the night time when the back gate are closed. For me to be paying that amount for just one night its not worth it. First of all towel with stains the telephone cant be used at all n the tv oh my god it is spoilt n the plug itself are broken. To think u guys gave us a list of anything that is spoilt or broken or eith any stains you have the right to deduct from the deposit money. You should have checked your room first before handing it to us. N lastly when i call the receptionist to inform them they told me they would send their guys over to check. Till midnight no one came to check. The unit is cherryloft blk J unit 02
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Era

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
This chalet need renovation to look more attractive.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Quiet place to stay in, room and amenties are not so good. Look broken down
Stayed 1 night in Sep 2019

2/10 Terrible

Xian Cong

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Eby on 11 Sept,2019
Dear Xian, Greetings from CherryLoft, Thanks for your review, please contact our 24hs front desk for any assistance regarding your stay.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019

4/10 Poor

Mommoie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They indicated in their terms and conditions that guest have to lower down their volume after 10pm but they night shift staff is terrible at handling the guest noise level. They just dont bother despite several complaints being made.
Stayed 1 night in Aug 2019
Response from Eby on 24 Aug,2019
Dear Mommoie, Greetings from CherryLoft! We took immediate action regarding your feedback. Thanks for your feedback.

2/10 Terrible

Lane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Eby on 28 Aug,2019
Dear Lane, Greetings from CherryLoft! Thanks for your review, It helps us to improve in future.

2/10 Terrible

Sunny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a mostly useless property's I have seen in my life anyone booking this property in free should also avoid going it
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This property has lot of potential. It’s a heritage resort that has been well maintained but still could use some attention. The vibe is good. The pool is really amazing. The staff is friendly and inviting. The beds and linens we’ve very clean and smelled nice. The AC worked like a cham. So the critical elements are there. Issues are that the need attention to detail. The bathroom has a slight leak that needs attention. The kettles plugin did not match the outlet. There were toothbrush kits but no coffee or tea packets. There was soap in a dispenser but no shampoo. The curtain in the kitchenette was a little short for the windo (which I remedied by putting my suitcase there) If these guys get some of these basics handled they have a winner I would stay thee again - it’s quite, comfortable and convenient to the airport.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible ! Cockroaches, tv didn’t work , ceiling fan broke, wires everywhere, one room smelt of cigarettes, very expensive, pool had bandaids in it, whole place was dusty and filthy, refused to let us leave after paying through Expedia, Expedia offered no help and like 0.5% refund Terrible experience Don’t do it
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay the place was beautiful and comfortable
Stayed 1 night in May 2019

4/10 Poor

Lyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort is too old and not well maintained.
Stayed 2 nights in Dec 2018

2/10 Terrible

keok

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The linens are old, tap is lose and the solar heater on the roof is leaking. Grass are tall and there are many mosquitoes.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Having a family gatherung and BBQ once in a while in a place so-so is ok.
Stayed 1 night in Dec 2018

6/10 Okay

Hairiah

Disliked: Cleanliness, property conditions & facilities, room comfort
Interior
Need upgrading for interior
Stayed 2 nights in Nov 2018

10/10 Excellent

SEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the resort is suitable for gathering, BBQ, nature Good services clean
Stayed 1 night in Nov 2018

8/10 Good

Nur

Liked: Room comfort
Not bad
The housekeeping very slow and not helpful most of the time.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Unexpected fees
Upon check in, the staff had difficulty in finding my booking as I had booked the chalet by Hotels.com. Eventually they found the booking tagged under Expedia. As with all hotel bookings, a deposit is required by the hotel management. However, Cherryloft only accepts cash deposits. There is a one dollar charge for every $100 transacted via NETS. I had two bookings so I was charged $202 instead of $201 even though it was one transaction. Unfortunately, no credit cards transactions were available. When asked about the surcharge for NETS transactions, the check in staff shared that it is their company policy and can be found in their website. I’ve checked their website and it only states cash deposits will be refundable upon check out. There’s no ATM available at their chalet buildings too. The check in staff emphasized greatly of the house rules during checkin and their respective penalties. However, policing it was not carried out. So loud music was heard and chalet goers making a lot of noise well past midnight.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room door couldn’t be closed unless you exert force. Sofa was torn very badly and bbq pit outside wasn’t clean up properly eg. still have some kind of sauce on the pit sides.
Stayed 1 night in Nov 2018

8/10 Good

Angustia

Liked: Cleanliness, room comfort
Short vacation is okay
Comfortable and convenient for the whole family.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The place was overpriced. The booking didnt go thru and i wasnt even notified of it.
Stayed 1 night in Oct 2018

8/10 Good

Sani, singapore

Liked: Staff & service
Grass too long,alot of lizard. Love to come back. Hope that it can improve.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Denise, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have fun and feel comfortable of staying. Will still plan again.
Stayed 1 night in Oct 2018

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Oct 2018
Response from CHERRYLOFT RESORT on 15 Oct,2018
Apologies for the inconvenience caused

4/10 Poor

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities
Single benefit of a BBQ pit
Run down with poor management. Only highlight is its attached BBQ pit for family gatherings
Stayed 1 night in Sep 2018
Response from Cherryloft Resort on 30 Sept,2018
Apologies for the inconvenience.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget chalet... Quality not there.
Budget chalet... Quality not there... Room condition quite bad.. Pretty rundown.. Water leaking.... *acceptable customer service good, able to change roomif needed*
Stayed 1 night in Sep 2018
Response from cherryloft resort on 30 Sept,2018
Thank you

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Tv channel cannot watch, air-con is not cold at night. Deposit will be charge $101 instead of $100 if you are using Nets. No 7-11 or NTUC nearby.
Stayed 1 night in Sep 2018
Response from CherryLoft Resort on 4 Oct,2018
Apologies for the inconvenience caused.

6/10 Okay

Jay

Stayed 2 nights in Aug 2018
Response from Cherryloft Resort on 16 Aug,2018
thank you

8/10 Good

Bob, SG

Liked: Room comfort
Disliked: Staff & service
Room air conditioning was good. Table tennis table was pretty decent. Down side is call for enquiry to the resort was unanswered for days prior to..
Stayed 2 nights in Aug 2018
Response from Cherryloft Resort on 16 Aug,2018
apologies for the inconvenience caused

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay but there is no wifi and the place is not so clean
Stayed 1 night in Aug 2018
Response from Cherryloft Resort on 16 Aug,2018
apologies for the inconvenience caused

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cherryloft Review
Poorly maintained.
Stayed 1 night in Jul 2018
Response from Cherryloft Resort on 16 Aug,2018
Apologies for the inconvenience caused.

4/10 Poor

Karin, Sydney

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to airport but nothing else around we checked in at 9pm the $100 deposit was a bit of surprise read the fine print when booking as we didn’t have cash it went on our card and was told by staff it will take a week to refund.There was no where to grab a bit to eat in walking distance everything closed at 10pmThe room was very basic and need a lot of TLC
Stayed 1 night in Jul 2018
Response from Cherryloft Resort on 16 Aug,2018
apologies for the inconvenience caused.

6/10 Okay

wan, singapore

nice for small bbq party
one night stay it good enough.. for family gathering..
Stayed 1 night in Jul 2018
Response from Cherryloft Resort on 16 Aug,2018
Thank you