View from property

Reviews of Hotel Sentral Seaview Penang @ Beachfront

3.5 out of 5
Hotel Sentral Seaview Penang @ Beachfront
No.555, Jalan C M Hashim, Tanjung, Tokong, 555, George Town, Penang

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 268 reviews" "
Rating 8 - Good. 114 out of 268 reviews" "
Rating 6 - Okay. 68 out of 268 reviews" "
Rating 4 - Poor. 32 out of 268 reviews" "
Rating 2 - Terrible. 13 out of 268 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don't know what I paid. But I estimating it to be three times more than I should have.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Average rating for overall. Cleanliness is ok. Facilities like parking very limited, swimming pool a bit dirty & sandy
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need to improve cleaniness
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
what I like is the location but the hotel didn't well maintain as last time
Stayed 1 night in May 2020
Response from Priiya on 15 Jun,2020
Dear Guest, thank you for your time to write this review, I apologize for this bad experience. Dear guest, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Need a bit improvement
Nice room, clean but: 1. Water from the hot shower is not hot at all 2. Safety box keep on beeping 3. I heard a loud sound like 'a big thing' fall on the ceiling every 3-5min.. Annoyed breakfast is superb! Variety of choices! Nice view from balcony..facing sunrise
Stayed 1 night in Mar 2020

2/10 Terrible

Raquel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ight
This the worst most dirty hotel. We told the staff how dirty the room was and they did not even care. The breakfast was a joke don’t even have eggs. The safe did not work we asked for it to be fixed and they did not. To hotel smelled of natural gas. The sheets and curtains stained. The bathroom full of black mold.and I want Hotels.com refund my money
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Amenities
Great location- but the Internet was so insanely slow and they know it but don’t upgrade - that I won’t ever stay there again. 49 minutes to upload a single photo- not exaggerating
Stayed 4 nights in Feb 2020

4/10 Poor

SL, Penang

Travelled with group
Liked: Cleanliness, staff & service
Safe deposit box giving out disturbing sound ntermittently thus unable to sleep soundly. The sound caused disturbances to my sleep and did not have a good sleep.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Poor room service..toilet out of order.. Telefone not working.. Room service poor.. Only good thing was view..
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms need refurbishment.. Cleanliness need to improve... Internet connection is terribly slow.. Lots of noise from nearby Karaoke..
Stayed 2 nights in Dec 2019

10/10 Excellent

Nur Fatin Syuhada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

SIEW LEE

Stayed 2 nights in Nov 2019

6/10 Okay

muhammad thariq

Liked: Cleanliness
Facilities was good if working properly.
Toilet is not working properly,basic channel on the TV was not fully available. Staircase behind swimming pool was damaged, so it's hard go to beach behind this hotel.
Stayed 1 night in Oct 2019

6/10 Okay

Singh

Travelled with family
Liked: Staff & service
NIce location hotel
Quiet but the holiday period made it noisy. Nice to stay again but at other times. Breakfast nothing to mention about, just basic bread butter jam & a hot drink! Better breakfast a stone's throw away - malay, indian, chinese.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Cecilia on 23 Oct,2019
Thank you for the good rating that given here. We wish you have a pleasant day and looking forward to see your again.

10/10 Excellent

Silva, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaniness and amenities are easily available. Veey convenient to travel to town as thwre3 are buses
Stayed 3 nights in Sep 2019
Response from Cecilia on 23 Oct,2019
Thank you for the good rating that given here. We wish you have a pleasant day and looking forward to see your again.

10/10 Excellent

mohamad ashraff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Debbie

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
not good services
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room foor is dirty, one of the romm air condition not working prpperly and the other room shower not working properly as well. After complaining to the front desk, no action was taken.
Stayed 1 night in Mar 2019

10/10 Excellent

Zuraini

Liked: Staff & service, property conditions & facilities, room comfort
The room we stayed was nice n clean. We requested for twin beds. The check in process didnt take long. The staff at the counter were friendly and professional. The room was nice n comfy. We didnt ask for the room with a view..so there was no need to peak out through the glass door. The pool is okay; good size and there is a pool for kiddie too. Unfortunately, the person inchrge of giving out towels was not always there. Most of the time he was not at his counter. Cleanline ...outside of tel was okar.
Stayed 1 night in Mar 2019

8/10 Good

Zack

Travelled with family
Liked: Staff & service
Nice sea view
Stayed 1 night in Mar 2019

2/10 Terrible

Mohd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

evan

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
parking car full
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Sy booking n dh byr spnuhnya bilik utk king bed.sy lwt checkin sbb ada mslh dlm perjlnan dr kl ke penang. Dgn jrkpjlnan km skluarga letih penat. Jam 6pg tiba kt hotel ble staff tu ckp yg bilik tu dh cancel. Dahla sombong. Sy tnyala knp cancel? Sedangkn xda sapapun inform sy tlbih dhulu & sy pun xda pun cancel sdgkn sy dh byr & wktu checkout pun pkul 12.sy skuarga cuma nk bilik yg d tmph tu je utk bersihkn diri sblum solat subuh,nk rhat jp sblumke mjlis kahwin. Dgn muka yg bengang marah staff tu ble bg km bilik yg 2 ktil bujang tu pun dh naik bilik baru tahu.sy ok je tp cara tu yg buat sy sbgai plgan mmg xbpa puasht la. So patut ke sy skuarga dlyan mcmtu.. Km dh booking n byr spnuhnya tau..?? Klu pihak hotel call tnya n mklum kata cancel okla.. Ini xda pun.. Suka hati je cancel.. Sy siap mnta maaf lg kt staff tu kata sbb lmbt checkin..pnglaman yg xdpt dlupakan. Tq
Stayed 1 night in Dec 2018

4/10 Poor

Kshitish, India

Disliked: Property conditions & facilities, room comfort
Only hotel reception is good. Pool is ok and near the sea. But the hotel rooms are really small. The wooden flooring is quite bad. Basic amenities like hot water , wifi is not available .
Stayed 2 nights in Nov 2018

8/10 Good

TAN

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

Bruce, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel far from beach
Staff not friendly and helpful. The toilet wooden door was rotting at the bottom. Aircond not strong. Corridor was blocked by iron stand.
Stayed 1 night in Oct 2018

6/10 Okay

Gayu, Malaysia

Liked: Staff & service
Disliked: Cleanliness
Bathroom seater is the same since 2008. Not so clean . Pls upgrate. Breakfast varities is not much. View is beautiful. Seaview .pool is ok..room was very spacious for the triple .chinese foodcourt is just walking distance .1 min . From the hotel.
Stayed 1 night in Sep 2018

4/10 Poor

Rames

Disliked: Cleanliness, property conditions & facilities, room comfort
. The towels were dirty with markings, bedsheet with stains. The aircond were leaking. Ants
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Muhammad Faiz

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Ken

Stayed 2 nights in Aug 2018

4/10 Poor

Cha, Perak

Liked: Cleanliness
Disliked: Room comfort
What Room I reguested wasnt there as booked
Bad ... Bad ..said bed isnt there as reguested due to high demand n so on
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2018

8/10 Good

Siti aminah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Jenney

Liked: Staff & service
Stayed 1 night in Jun 2018

2/10 Terrible

kim, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service, old room, too hot.
My room toilet stuck for 3 times even after service by maintenance. I request to change room, the receptionist mentioned no more room. I request pay to upgrade my room, also say full house, can't change. But I check online, all room type available. No beach access from hotel, need go out and take terrible stair to go down the beach. The breakfast food ok but no aircond in lobby and restaurants, feel very hot in restaurants. The small pool full with people and kids, no worth to stay here, go other places.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think Need to make more improve. Talk about the room I think not good because the bed is so dirty.
Stayed 1 night in Jun 2018

8/10 Good

Farabi

Liked: Room comfort
Stayed 2 nights in Jun 2018

2/10 Terrible

Jacki, New york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay. Noisy and spoiled aircond. Room not clean.
Stayed 1 night in Jun 2018

8/10 Good

Leong Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
roomy
very roomy
Stayed 1 night in May 2018