Outdoor pool

Reviews of Iconic Hotel Penang

4 out of 5
Iconic Hotel Penang
71 Jalan Icon City, Icon City, Bukit Mertajam, Penang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 180 out of 342 reviews" "
Rating 8 - Good. 139 out of 342 reviews" "
Rating 6 - Okay. 18 out of 342 reviews" "
Rating 4 - Poor. 1 out of 342 reviews" "
Rating 2 - Terrible. 4 out of 342 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gail, Warwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped for one night as we were driving from KL to Kuala Perlis. The hotel suited us and there’s great restaurants on the road
Stayed 1 night in Mar 2024
Response from Jason on 26 Mar,2024
Dear Value Customer,Thank you for choosing us as your preferred stay in Penang.We are glad you enjoyed your stay with us and hope to be of service to you in the near future.Stay ConfidentlyThe ManagementIconic Hotel Penang

10/10 Excellent

Thomas, Ocnomowoc

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our Suite. I liked the shuttle service to the BTS station. Staff were great. Nice variety for breakfast. I thought the Happy hour snacks could use an upgrade.
Stayed 3 nights in Mar 2024
Response from Jason on 24 Mar,2024
Dear Value Customer,Thank you for choosing us as your preferred stay in Penang.We are glad you enjoyed your stay with us and hope to be of service to you in the near future.Stay ConfidentlyThe ManagementIconic Hotel Penang

10/10 Excellent

Wei Shan, Nobel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay with convenient location
Stayed 3 nights in Feb 2024
Response from Jason on 18 Feb,2024
Dear Value Customer,Thank you for your feedback.We would appreciate if you may contact us directly as we would like to get more information with regards to your stay with us.Thank you and have a nice day.

10/10 Excellent

vincent boon hoo, orange

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jason on 21 Mar,2024
Dear Value Customer,Thank you for choosing us as your preferred stay in Penang.We are glad you enjoyed your stay with us and hope to be of service to you in the near future.Stay ConfidentlyThe ManagementIconic Hotel Penang

8/10 Good

TAN LI

Stayed 1 night in Dec 2023
Response from Esther on 26 Jan,2024
Dear Value Customer,Thank you for choosing us as your preferred stay in Penang.We are glad you enjoyed your stay with us and hope to be of service to you in the near future.Stay ConfidentlyThe ManagementIconic Hotel Penang

10/10 Excellent

SHIH HAO

Stayed 6 nights in Dec 2023
Response from Jason on 24 Dec,2023
Dear Value Guest, Thank you for your feedback.We look forward to welcome your good-self to our Hotel in near future.

8/10 Good

Chuah Seong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Nov 2023
Response from Jason on 28 Nov,2023
Dear Value Guest, Thank you for your feedback.We look forward to welcome your good-self to our Hotel in near future.

10/10 Excellent

JIXIANG

Stayed 4 nights in Nov 2023
Response from Jason on 20 Nov,2023
Dear Value Guest, Thank you for your feedback.We look forward to welcome your good-self to our Hotel in near future.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jason on 17 Nov,2023
Dear Value Guest, Thank you for your feedback.We look forward to welcome your good-self to our Hotel in near future.

6/10 Okay

LIM SIEW

Stayed 1 night in Oct 2023
Response from Jason on 10 Nov,2023
Dear Value Customer,Thank you for your feedback.We look forward to welcome you to our hotel in near future.

8/10 Good

Norazimah

Liked: Cleanliness
Disliked: Property conditions & facilities
Thin walls
Stayed 3 nights in Aug 2023
Response from Esther on 18 Sept,2023
Dear Value Customer,Thank you for your feedback.We look forward to welcome you to our hotel in near future.

10/10 Excellent

Victor

Stayed 1 night in Sep 2023
Response from Esther Ong on 8 Sept,2023
Dear Value Guest, Thank you for your feedback.We look forward to welcome your good-self to our Hotel in near future.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2023
Response from Esther on 3 May,2023
Hi George,Thank you for choosing us as your preferred stay in Penang.We are glad you enjoyed your stay with us and hope to be of service to you in the near future.Stay ConfidentlyThe ManagementIconic Hotel Penang

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service and secure is good. The hotel is clean and nice. As for the room service is only available from 11am till 9.30pm so want to have breakfast in the room or having late supper need to eat in the restaurant or buy from the convenient store near by or order thru grab. For those who want to try the hotel buffet dinner are advise to book for the reservation about 2 weeks in advance for the table thru the hotel restaurant as no table for the hotel guest and walk in as all fully book. So yet to try the room service meal and the hotel buffet dinner…
Stayed 3 nights in Jul 2022
Response from Esther on 22 Jul,2022
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

KOK SHEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay.
Stayed 2 nights in Jun 2022
Response from Esther on 23 Jun,2022
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

KM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Pleanty of options for dinner as the whole street is full of restuarants and opposite main roads. Facilities are nearby. My only issue is that they did not provide direct USB connectivity in the rooms.
Stayed 1 night in May 2022
Response from Esther on 13 Jun,2022
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

George

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Apr 2022
Response from Esther on 12 Apr,2022
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Our family stayed for 3 days there. We enjoy the rooms as they are very clean. Price is on the high side, but that's the range if you are looking for a good quality hotel. It is still quite new & well maintained. Plus side: lots of restaurants nearby, even within walking distance. Gym is quite big too. Not so good: swimming pool is a bit small - good for kids, but not for those who are looking for proper swimming as work out. It is like a big aquarium. Hotel says that they emphasis on eco-friendly. However they come to change the tower daily.
Stayed 2 nights in Jan 2022
Response from Esther Ong on 8 Feb,2022
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient , easy to get food restaurant within 10 steps walking distance.
Stayed 1 night in Dec 2021
Response from Esther Ong on 22 Dec,2021
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

NIK MOHD RUIZ

Stayed 1 night in Oct 2021
Response from Esther on 15 Oct,2021
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Clean room. Spacious. I also stay there when I go to Penang. But the price is a bit high.
Stayed 3 nights in Apr 2021
Response from Esther on 4 May,2021
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place with good service
Stayed 1 night in Jan 2021
Response from Esther Ong on 11 Jan,2021
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

6/10 Okay

Wei Yeh

Business traveller
Liked: Cleanliness, staff & service
The hotel room flooring was mosaic tile which feel abit weird for me. Also the shower water pressure was not strong enough.
Stayed 2 nights in Dec 2020
Response from Esther on 21 Dec,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is convenient for those don't like driving cos a lot of food stall and restaurants when you step out from the hotel. A very good location hotel.
Stayed 1 night in Dec 2020
Response from Esther Ong on 18 Dec,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

BenzL, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Bed is comfortable. The wifi line is a bit umstable. TV channel got nothing to watch. The room price is a bit high for this period of time. The best is still the coffee.
Stayed 3 nights in Dec 2020
Response from Esther on 18 Dec,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Kian Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommendation and Strategy Location
Hotel is superb good condition, surrounding is so convenient for food and entertainment. Will definately come back again
Stayed 1 night in Dec 2020
Response from Esther on 17 Dec,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Esther Ong on 26 Sept,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Esther Ong on 14 Sept,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

BOON YEW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
The room condition is good, and the service is nice. I am satisfied with it. will book it again when paying a visit to Penang
Stayed 2 nights in Aug 2020
Response from Esther Ong on 13 Aug,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

mayling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Esther Ong on 3 Aug,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Wee Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room rate
Room rate is a bit high compare to the facilities & room space
Stayed 2 nights in Jul 2020
Response from Esther Ong on 13 Jul,2020
Dear Value Customer, Thank you for your feedback. We have taken note on your feedback and we will re-look into our rate for future. Nevertheless, you may always visit our brand website to get a better rate or offers. We look forward to welcome your good-self to our hotel in near future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Esther Ong on 4 Jul,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Connie, KL

Liked: Cleanliness, staff & service, property conditions & facilities
Have a comfortable stay. Clean Room Great location.
Stayed 1 night in Jun 2020
Response from Esther Ong on 4 Jul,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Esther on 4 Mar,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Esther on 2 Mar,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to many food restaurants and the Bubble tea street
Stayed 3 nights in Feb 2020
Response from Esther on 2 Mar,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Good service and good location
Stayed 1 night in Jan 2020
Response from Esther on 6 Feb,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Cheng Oo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Esther on 3 Feb,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2020
Response from Esther on 3 Feb,2020
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Esther on 31 Dec,2019
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Esther on 12 Dec,2019
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities
Room is pleasing. Breakfast not good ! Arrange transportation with hotel infexible !
Stayed 3 nights in Dec 2019
Response from Esther on 12 Dec,2019
Dear Value Customer, Thank you for your feedback. We have taken note on your feedback and will do our level best to improve our buffet breakfast in the future. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

SHWU HUEY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to penang
overall ok, just the hairdryer.
Stayed 2 nights in Dec 2019
Response from Esther Ong on 12 Dec,2019
Dear Value Customer, Thank you for your feedback. We have taken note on your feedback and will do our level best to improve better in future. We look forward to welcome your good-self to our hotel in near future.

4/10 Poor

NISHIKAWA

Stayed 1 night in Nov 2019

10/10 Excellent

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is excellent and many eateries around.. just walking distance
Stayed 2 nights in Nov 2019
Response from Esther on 28 Nov,2019
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our Hotel in near future.

6/10 Okay

Boon Siang

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Bath room area - not clean
Stayed 2 nights in Nov 2019
Response from Esther Ong on 15 Nov,2019
Dear Value Customer, Thank you for your feedback. We have taken note on your feedback and will ensure the same issue will not happen in the future. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Esther Ong on 12 Nov,2019
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

10/10 Excellent

Chin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Esther Ong on 12 Nov,2019
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our hotel in near future.

8/10 Good

Cheng Giap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice hotel
Stayed 1 night in Oct 2019
Response from Esther on 30 Oct,2019
Dear Value Customer, Thank you for your feedback. We look forward to welcome your good-self to our Hotel in near future.