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Merchant Hotel
3.5 star property

Comfortable hotel near KOMTAR

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Merchant Hotel

Photo gallery for Merchant Hotel

View from property
Front of property
Free minibar, in-room safe, desk, iron/ironing board
Local and international cuisine
Lobby

Overview of Merchant Hotel

7.8

Good

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • Business servicesBusiness servicesBusiness services

Explore the area

55 Jalan, George Town, Penang, 10000
  • Popular LocationKOMTAR13 min walk
  • Popular LocationPadang Kota Lama14 min walk
  • Popular LocationSwettenham Pier Cruise Terminal20 min walk
  • AirportPenang (PEN-Penang Intl.)27 min drive
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Room options

Executive Twin Room, 2 Single Beds

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Double Room, 1 King Bed

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 21.0 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room, 2 Single Beds

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

Executive Double Room, 1 King Bed

cleanliness

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LCD TV
Bidet
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

George Town

Located in George Town, Merchant Hotel is in the historical district. Swettenham Pier Cruise Terminal and ESCAPE Adventureplay are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Gurney Drive and Gurney Plaza. Kidland Penang and Penang Botanical Gardens are also worth visiting.

What's nearby

  • KOMTAR - 13 min walk
  • Padang Kota Lama - 14 min walk
  • Swettenham Pier Cruise Terminal - 20 min walk
  • Gurney Drive - 3 min drive
  • Gurney Plaza - 5 min drive

Getting around

  • Penang Sentral - 29 min drive
  • Penang (PEN-Penang Intl.) - 28 min drive

Restaurants

  • Kheng Pin Cafe 群賓茶餐室 - 1 min walk
  • Kirishima Japanese Restaurant - 2 min walk
  • Restoran Sup Hameed - 1 min walk
  • Red Garden Food Paradise & Night Market - 2 min walk
  • Higher Ground - 2 min walk

About this property

Merchant Hotel

Hotel located in Downtown George Town
Close to KOMTAR and Swettenham Pier Cruise Terminal, Merchant Hotel provides a terrace, a restaurant and more. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Multilingual staff, luggage storage and free newspapers
  • A 24-hour front desk, meeting rooms and a front desk safe
  • A lift
Room features
All 93 rooms have comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free stocked minibars and free WiFi.
More conveniences in all rooms include:
  • Bathrooms with bidets and baths or showers
  • LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Filipino, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • Winger & Diners

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Building
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town

Frequently asked questions

Is Merchant Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Merchant Hotel?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Merchant Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Merchant Hotel located?

Located in Downtown George Town, this hotel is within a 15-minute walk of Cheong Fatt Tze Mansion and KOMTAR. Swettenham Pier Cruise Terminal and Gurney Drive are also within 1 mile (2 km).

Merchant Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 206 reviews" "
Rating 8 - Good. 101 out of 206 reviews" "
Rating 6 - Okay. 44 out of 206 reviews" "
Rating 4 - Poor. 7 out of 206 reviews" "
Rating 2 - Terrible. 8 out of 206 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Bing Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and historical area.
Stayed 3 nights in Feb 2024

10/10 Excellent

LIANGZHU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Siak Puah

Liked: Staff & service
Stayed 4 nights in Jul 2023

2/10 Terrible

Philip Puay Koon, Singapore

Disliked: Staff & service, property conditions & facilities
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Stayed 3 nights in May 2023

8/10 Good

Soo Men

Liked: Cleanliness
Stayed 2 nights in Feb 2023

8/10 Good

Daniel

Stayed 2 nights in Sep 2022

6/10 Okay

BOON KHIM

Disliked: Cleanliness
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
Stayed 4 nights in Jul 2022

10/10 Excellent

Cheah Chee Seong

Stayed 2 nights in Jun 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old hotel conveniently located
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Stayed 1 night in Apr 2022

8/10 Good

KAR CHOON

Stayed 1 night in Feb 2022