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Reviews of AC Hotel by Marriott Penang

4 out of 5
AC Hotel by Marriott Penang
213 Jalan Bukit Gambir, Bukit Jambul, George Town, Penang

Reviews

8.2

Very good

Rating 10 - Excellent. 270 out of 838 reviews" "
Rating 8 - Good. 389 out of 838 reviews" "
Rating 6 - Okay. 115 out of 838 reviews" "
Rating 4 - Poor. 41 out of 838 reviews" "
Rating 2 - Terrible. 23 out of 838 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xue Yong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was superby in terms of reaction time, friendliness and professionalism. Kudos to the AC Hotel Team!
Stayed 5 nights in Feb 2024

10/10 Excellent

Murray

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right in the airport. Well sound proofed, could hear no planes. Buffet dinner was exceptional. Definitely stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

howchee, Bayan Lepas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay for business duty
Stayed 4 nights in Jan 2024

10/10 Excellent

Wong Weng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jan 2024

4/10 Poor

Esque, Corsicana

Travelled with family
Disliked: Cleanliness, amenities
The hotel smelled and there were small flying insects
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place
Stayed 2 nights in Jan 2024

10/10 Excellent

Roslan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is what I like the most. Located not far from shopping mall, walking distance to good eating restaurants and short distance to Penang international airport.
Stayed 2 nights in Dec 2023

6/10 Okay

Cheng Hong

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice, the rooms are clean, and the front desk staff are very welcoming. The hotel breakfast is so-so, not many choices. The hotel is close to the airport. But there are no good restaurants around.
Stayed 1 night in Nov 2023

10/10 Excellent

KENG LEONG

Stayed 1 night in Nov 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room AC (air-condition) not cold
Stayed 1 night in Oct 2023

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport.
Stayed 1 night in Oct 2023

6/10 Okay

Suk Yee, Fremont

Travelled with partner
Liked: Staff & service, amenities
Carpet can be cleaner.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023

6/10 Okay

Ellen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2023

8/10 Good

SHUK HA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Kai Wah, Hong Kong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on a business trip and needed good internet connection and a desk to work on. The AC Hotel provided the above the proper way. The room was clean and tidy.
Stayed 1 night in Sep 2023

8/10 Good

Chee

Liked: Cleanliness
Served its purpose
Stayed 1 night in Aug 2023

10/10 Excellent

Hor

Stayed 1 night in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
New and modern and clean! Love everything about it.
Stayed 1 night in Jul 2023

10/10 Excellent

rohayu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
really strategic location..peaceful...comfy room..keep it up with tip top customer service 👏👏
Stayed 1 night in Jun 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Hotel is clean and quite, staffs are friendly. However, my room AC (Air-Cond) wasn't cold, tech team came and fixed and later at night, it still not cold, that is the only disappointment.
Stayed 2 nights in Jun 2023

10/10 Excellent

Siong Ying

Stayed 2 nights in Jun 2023

10/10 Excellent

guohao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable suite and very clean and nice room
Stayed 1 night in Jun 2023

2/10 Terrible

Kweok

Stayed 3 nights in May 2023

8/10 Good

Kim Lian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

ricky

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall, ok..
Stayed 1 night in Apr 2023

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

2/10 Terrible

Elite

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Excellent

Glen Adrian, Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for one night enroute to the nearby airport. Nice breakfast buffet and helpful staff.
Stayed 1 night in Apr 2023

2/10 Terrible

HIDEAKI

Stayed 1 night in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in at midnight after driving 8 hours from southern Malaysia, we were tired and appreciated the quick check in and friendly staff. Concierge man was quick and so nice! Breakfasts were good with nice variety of east and western cultures. Sidewalk restaurants were yummy for dinner and nearby. Reasonable price for laundry service by hotel that was expedited and delivered to room same day. Stayed here because close to Penang airport.
Stayed 5 nights in Mar 2023

10/10 Excellent

Ooi, Gelugor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.

8/10 Good

Chong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If it is sound Prof will be better to us.
Stayed 2 nights in Feb 2023

10/10 Excellent

Rubini

Stayed 1 night in Jan 2023

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not alot to do or see in the area.
Stayed 1 night in Jan 2023

10/10 Excellent

Ishan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern & cool! Just missing room service!

8/10 Good

Ahmad Yusri, KUALA SELANGOR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Tidy.

10/10 Excellent

Raina Azene

Stayed 1 night in Dec 2022

4/10 Poor

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Spacious and generous with the bath gel and shampoo. Staff was helpful too. However, property is old and the suite we had was at a dark corner and family found the stay very uneasy and unsafe.
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Review of Hotel Stay Nov 2022 by Singapore Family
Room was okie and comfortable until there was smoke smell in the room. It got so bad that on the 3rd day morning we were woke up by the smoke smell. It was obvious people are smoking in the room. Requested for a change of room and it was immediately changed. But near midnight, water started to pour from the ceiling room near the entrance of the walkway. Feedback was given to the reception who responded that they will send the maintenance which never turned up. The water poured from the false ceiling at the light bulb area and lafted for 30mins. It was a horrible stay despite the hotel service of the front desk staff was good. The hotel breakfast was decent as well.
Stayed 4 nights in Nov 2022

8/10 Good

Wong

Stayed 5 nights in Nov 2022

10/10 Excellent

Masahiro

Stayed 1 night in Nov 2022

6/10 Okay

Choon Kat

Stayed 2 nights in Oct 2022

10/10 Excellent

KULDEEP

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel . I checked out early and they refunded easily . Thank you .
Stayed 7 nights in Oct 2022

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the surrounding of the property is very quiet. Overall is ok.
Stayed 5 nights in Sep 2022

6/10 Okay

Muhammad

Travelled with family
Disliked: Property conditions & facilities
AC hotel by Marriot Penang review We booked a one night stay at the 2 bedroom suite. There was no lift from the basement carpark to the hotel lobby. We had to drive up to lobby to take out our luggage, and go back down again to park our car. The suite was located at another building wing. From the lobby, had to take the lift to 2nd floor, walked to the other building, go through a very narrow eerie walkway to the lift and go up to our room. The old suite building wing was vastly different from the modern hotel wing. The room suite itself was quite rundown. Furniture was old. No shower screen in the common toilet. The room overlooked a golf course which was nice. 2 min drive to Komplex Bukit Jambul which has Mydin and some eateries, and about 10 min drive to airport
Stayed 1 night in Oct 2022

6/10 Okay

Hean Lee

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The suite wing don't seem like a suite. Cleanliness is bad.
Stayed 2 nights in Sep 2022

10/10 Excellent

nor hasni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everthng is just perfect for me,, the malay receptionist guy was very helpful snd efficient, tq. Will come bck agsin !
Stayed 1 night in Sep 2022