Outdoor pool, open 6 AM to 10:00 PM, pool umbrellas, pool loungers
Check availability

Reviews of Sonesta Suites Scottsdale Gainey Ranch

3.5 out of 5
Sonesta Suites Scottsdale Gainey Ranch
7300 E Gainey Suites Dr, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1002 reviews" "
Rating 8 - Good. 243 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Cranston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, quiet and nicely appointed. The pool was wonderful but the hot tub was out of order.
Stayed 2 nights in Apr 2024

8/10 Good

Shavonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to shops and restaurants. Quiet pool which also could’ve been a bit cleaner. Very chill vibe, great for relaxation. Rooms were spacious and clean. Staff were friendly and accommodating.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a great part of Scottsdale. The hotel was clean and very quiet! Very walkable area.
Stayed 2 nights in Apr 2024

8/10 Good

kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Beautiful pool area. We were disappointed we did not have a balcony, (most rooms don’t) when booking I thought they all had balconies.
Stayed 5 nights in Mar 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were musty and damp
Stayed 1 night in Apr 2024

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful as was the happy hour everyday . Our room was as described and very nice . The pool was beautiful and well kept . Every staff member we were in contact with was pleasant.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, breakfast and happy hour are all five star .
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the stay the only thing I didn’t like about the hotel is they don’t turn beds or towels daily.
Stayed 4 nights in Mar 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Andrey, We are so happy to hear you had a great stay with us. We do have towel service daily we call it a "light touch" and it can be requested daily from 8am - 11pm upon request. If you have any additional comments to help us improve, please do not hesitate to contact us. Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Tami, Rock Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Likes the dining options all within walking distance. Breakfast and happy hour added bonus. No housekeeping services as promised.
Stayed 6 nights in Mar 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Tami,We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. We apologize we fell short of housekeeping service expectations. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Sarah, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Karen Ann

Travelled with partner
This is a nice, decently priced property for the Scottsdale area. The rooms, especially carpeting, need updating. We didn’t spend much time in the room other than to sleep. It is a small hotel but people are very friendly and the manager is extremely hands on, so nice and upbeat! I would stay here again, far enough away from Phoenix but close to fine dining and area attractions, all within 15-30 minutes.
Stayed 5 nights in Mar 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Karen Ann, We are so happy to hear you had a great stay with us. We appreciate your feedback as it helps us to improve in area we may have fallen short. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in Scottsdale. Pool area was a bit smaller than anticipated, and many areas were shaded much of the day. Was anticipating bar service longer during the day. Overall, we were happy with the facilities and amenities.
Stayed 2 nights in Mar 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Jason, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Mar 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Brain, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

6/10 Okay

Douglas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We love the cleanliness of the property, pool and courtyard. Even the free breakfast and cocktail hour are worth the $30.00 resort fee. However, our room was NOT clean. The carpet had not been cleaned or even vacuumed. The sheets were torn, and bottom sheet and mattress pad were too small and did not fit the bed. For the cost of the hotel per night, I expected better.
Stayed 5 nights in Mar 2024

10/10 Excellent

Extra

Stayed 5 nights in Mar 2024

10/10 Excellent

Joan, Camas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, will come back again
Stayed 5 nights in Mar 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Joan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Edward

Stayed 4 nights in Feb 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Edward, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2 bedroom king size beds plus a kitchenette room was great. It is a bit dated and could use some updating. But the property is very nice and the staff and housekeeping are great and friendly. The Free happy hour was wonderful. Snacks and wine or beer, all free, but you can leave a tip. Breakfast was awesome too. The pool area and grounds are very nice. This is a very beautiful property. I would stay again.
Stayed 4 nights in Feb 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Shelley, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was awesome. Food service ambiance beautiful
Stayed 1 night in Feb 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Robin, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Elizabeth, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little getaway!
Stayed 1 night in Feb 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Elizabeth, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very large with everything you need. The bed and pillows are wonderful. The hot breakfast is great. The location is near shopping and many restaurants. My wife and I loved it there and would definitely recommend to anyone. A
Stayed 4 nights in Feb 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Joe, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Feb 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Connor, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Nancy J

Travelled with family
Liked: Amenities
Restaurant n stores within walking distance
Stayed 4 nights in Feb 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Nancy, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

ANNA, MAHOPAC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Anna, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

James, Rexdale

Liked: Cleanliness, property conditions & facilities
Pool
Stayed 2 nights in Jan 2024
Response from Joshua Talbot on 27 Mar,2024
Dear James, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Gordon Fraser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good places to eat within walking distance
Stayed 4 nights in Jan 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Gordon,, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Maneesh, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour is great! Pool was nice. The laundry room was convenient. Workout area was good.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tyler

Stayed 1 night in Jan 2024
Response from Joshua Talbot on 27 Mar,2024
Dear Tyler, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
The man who checked us in and managed the front desk was incredibly helpful and kind. He even gave the kids little teddy bears! The process was so easy and the happy hour is such a nice touch!
Stayed 1 night in Jan 2024

10/10 Excellent

Tanner

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy the stay at Sonesta
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Gegend ist sicher und sehr schön. Die Zimmergrösse ist fantastisch. Die ist Küche gut ausgestattet und das Bett sehr bequem. Wir konnten uns sogar mit dem TV verbinden und unsere Netflix Accounts verwenden. Das Früstück ist sehr lecker und die Happy Houre ein Highlight. Beide Pools sind geheizt, so dass wir im Dezember schwimmen und sprudeln konnten. Definitiv ein sehr schönes Hotel, das wir wärmstens weiterempfehlen können.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chuan, PROSPER

Stayed 4 nights in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Franz

Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are outdated and dirty. The photos online are very misleading.
Stayed 6 nights in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
I arrived before check in time with luggage. I was allowed to check in with no extra charge when the desk agent found a room that was ready. So appreciated!
Stayed 1 night in Dec 2023
Response from Josh Talbot on 18 Dec,2023
Dear Rebecca, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Josh Talbot on 14 Dec,2023
Dear Amanda, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Adora

Stayed 3 nights in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Great location near great restaurants. Only 30 minutes from the airport. Could use some sprucing up in the courtyard area. But still nice.
Stayed 3 nights in Dec 2023
Response from Joshua Talbot on 6 Dec,2023
Dear Scott,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

6/10 Okay

Keith

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The carpets are soiled, and the property is dated overall especially the rooms.
Stayed 2 nights in Dec 2023
Response from Josh Talbot on 14 Dec,2023
Keith,I want to apologize for the condition of the carpets in your suite. We are working diligently to update and improve the property. Our last full renovation of the property was prior to 2018. Again I do apologize we were not able to meet your expectations.Sincerly,Joshua TalbotFront Office Manager

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. The front desk staff was friendly and helpful.
Stayed 1 night in Dec 2023
Response from Joshua Talbot on 6 Dec,2023
Dear Amanda,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Heath

Business traveller
Liked: Cleanliness, property conditions & facilities
Nearly Perfect!!
All 5 stars for this, except for "comfort" and that's only because the pillows were horribly flat and uncomfortable. They are feather pillows that notoriously go flat, so I'm not a fan in general. If you love flat feather pillows, you'll love them! That said, that's just a tiny preference thing. All in all, I LOVED this place and will definitely return. 4.99 stars deducting only for the pillows. :)
Stayed 3 nights in Nov 2023
Response from Joshua Talbot on 6 Dec,2023
Dear Heath,We are so happy to hear you had a great stay with us. Thank you for the stellar review!If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 2 nights in Nov 2023
Response from Josh Talbot on 14 Dec,2023
Dear Sandra, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Nov 2023
Response from Joshua Talbot on 6 Dec,2023
Dear Eileen,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Happy hour & breakfast are highlights. The pool is warm & the courtyard peaceful. Richard at the bar was fabulous.
Stayed 4 nights in Nov 2023
Response from Josh Talbot on 14 Dec,2023
Dear Christine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excellent

bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, huge rooms or should I say suites!! Staff is super nice and free breakfast and happy hour every day made for a perfect meeting spot with family and friends 3rd visit in 2 years, wouldn’t stay anywhere else in Scottsdale
Stayed 2 nights in Nov 2023
Response from Joshua Talbot on 6 Dec,2023
Dear Bradley,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

8/10 Good

Holger, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is overall very good. Love the Nicolas’s courtyard with pool and hot tub. We had a room with a cabana which was awesome!! Rooms are a little dated but overall very clean with amble space. Breakfast is continental with eggs, pancakes, breads and fruit. This property is a great location in Scottsdale just minutes away from Scottsdale quarter and old Scottsdale.
Stayed 6 nights in Nov 2023
Response from Josh Talbot on 14 Dec,2023
Dear Holger, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager