View from property

Reviews of Anantara Layan Phuket Resort

5 out of 5
Anantara Layan Phuket Resort
168 Moo 6, Layan Beach Soi 4, Choeng Thale, Phuket

Reviews

9.6

Exceptional

Rating 10 - Excellent. 305 out of 400 reviews" "
Rating 8 - Good. 79 out of 400 reviews" "
Rating 6 - Okay. 11 out of 400 reviews" "
Rating 4 - Poor. 4 out of 400 reviews" "
Rating 2 - Terrible. 1 out of 400 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, the staff, restaurants and vibe are incredible, this is our second time in the property and we thought the first time was amazing but the second time exceeded our expectations.
Stayed 2 nights in Nov 2023

6/10 Okay

shir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is superb however did not get the vip room upgrade as promised
Stayed 3 nights in Oct 2023

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

ABDULAZIZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very good but nothing around it
Stayed 2 nights in Sep 2023
Response from Management Team on 6 Oct,2023
Dear Abdulaziz,Thank you so much for staying with us and sharing your kind feedback. We look forward to welcoming you back again to Anantara Layan Phuket Resort.Kind regards,Management Team

8/10 Good

Belinda

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Management Team on 5 Oct,2023
Dear Belinda,Thank you so much for rating us. Looking forward to welcoming you back to Anantara Layan Phuket Resort again in the future.Kind regards,Management Team

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff, food and accommodation were all amazing
Stayed 7 nights in Jul 2023

10/10 Excellent

Altaf, Springfield Gardens

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jul 2023

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Jorge Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
THE PLACE WAS QUIET AND PEACEFUL ALL STAFF WERE POLITE. WE LOVED TBE BEACH WAS SO CLOSE TO THE RESORT.
Stayed 4 nights in Mar 2023

10/10 Excellent

EISA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an unforgettable 4 nights at the resort everything was outstanding .. but we had an issue with our villa, which is the bed it wasn’t flat it has an inward feeling to it .. it wasn’t comfortable.
Stayed 4 nights in Feb 2023
Response from Management Team on 6 Feb,2023
Dear EISA,Thank you so much for staying with us and sharing your feedback during your recent stay at Anantara Layan Phuket Resort. We are pleased to read that your 4 night stay was unforgettable and everything was outstanding. We have noted on your comments regards to the bed and will definitely look into it. Once again, thank you so much for sharing your feedback and we look forward to welcoming you back to Anantara Layan Phuket Resort again in the future.Kind regards,Management Team

10/10 Excellent

GOKHAN

Liked: Cleanliness, room comfort
Nothing wrong, moreover all is just fantastic!
Fantastic location. Incredible facilities and staff. Food is really delicious. Nothing wrong here.
Stayed 5 nights in Jan 2023
Response from Management Team on 6 Feb,2023
Dear Gokhan,Thank you very much for your kind review. We are thrilled to learn that you had a fantastic stay with us and look forward to welcoming you back to Anantara Layan Phuket Resort again in the future.Kind regards,Management Team

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, beautiful views and very friendly, hospitable and hard-working staff Special shout out to Prince for taking care of us and other guests (If someone from the hotel is reading this, give him a raise and a promotion). Also thanks to the resident nurse for his help when we needed. The staff in charge of other activities were super-honest (they told us the weather might not be good for the boat ride, but it's our choice to do, not pushy at all). In order to make the review balanced here is a negative points: I didn't get he Expedia VIP's discount on food that I was supposed to get. To be fair, I also forgot to remind them when checking out and the amount is not much (Considering the price of food in Thailand), but Expedia just reminded me of that, so here it is.

10/10 Excellent

Patric

Liked: Cleanliness, room comfort
Love the staff
Feels like home
Stayed 1 night in Nov 2022

10/10 Excellent

Aneeka

Stayed 7 nights in Aug 2022

10/10 Excellent

Fawaz, Washington

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great place, it’s just a bit isolated.
Stayed 1 night in Jul 2022
Response from Management Team on 14 Jul,2022
Dear Fawaz, Thank you so much for your kind review. We look forward to welcoming you back to Anantara Layan Phuket Resort again in the future. Kind regards, Management Team

10/10 Excellent

Fay

Stayed 1 night in Jun 2022
Response from Management Team on 6 Jul,2022
Dear Fay, Thank you so much for sharing your kind review. We look forward to welcoming you back to Anantara Layan Phuket Resort again in the near future. Kind regards, Management Team

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Noa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Probably the most beautiful hotel in Phuket
Stayed 3 nights in Apr 2022
Response from Management Team on 6 Jul,2022
Dear Noa, Thank you so much for staying with us and sharing your kind words. We hope we will have a chance to welcome you back to Anantara Layan Phuket Resort again in the future. Kind regards, Management Team

10/10 Excellent

jared

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay, staff are super friendly, will return.
Stayed 1 night in Apr 2022
Response from Management Team on 6 Jul,2022
Dear jared, Thank you very much for sharing your kind review. We all look forward to your return. Kind regards, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
A gem slightly tarnished by onsite sticker shock
Overall, we had a great stay at the Anantara. Staff showed dedication and passion. Shout-outs to Jimmy, Plathong, Fit and colleagues at the sea sports hut, and Tar at the Chang Club. Property was very well-maintained, and staff were ever-attentive. Only downside was the uncomfortable insistence that guests pay for pricey bottled water at the restaurants, when clearly, they were able to get free drinking water elsewhere on premises and in their room. Understandably, beverages help pad the margin, and every dollar is needed by F&B/hospitality in these challenging COVID times, but perhaps there would be a better way to approach that that sets guests more at ease and allows them more peace of mind and enjoyment of your beautiful hotel. Yoga at over USD130/session is frankly also excessive. I felt bad for the visiting yogi who was on site; our room was next to the beautiful pavilion used for yoga, but attendance was nil to 1-2 people max. Again, this calls to question the overall pricing of a la carte items. Might there be ways to mitigate the onsite sticker shock, so that guests can set their minds at ease and fully embrace their holidays rather than being forced to do the mental calisthenics of whether these add-ons were “worth splurging on”. A potentially restorative yoga session with an untested instructor should not be viewed as a splurge.
Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Beautiful and peaceful tropical parardise
The property is beautiful and peaceful; if you are looking for a more quiet retreat in Phuket, this is the place! The private pool villa with great spacious rooms, stunning views, beautiful grounds, and pool areas; great housekeeping service, room amenities, etc. Incredible service: the staff at this hotel really goes above and beyond to make your stay super special; the breakfast buffet and their staff are just incredible. Thank you very much Anantara; this was our Tropical paradise.
Stayed 7 nights in Feb 2022
Response from Management Team on 31 Mar,2022
Dear Guest, Thank you so much for staying with us and sharing your excellent feedback. It gives us a great pleasure to read that you enjoyed your stay with us in so many way from the rooms, views, amenities and that you impressed with the service from our staffs. We all look forward to welcoming you back to the paradise again in the future. Kind regards, Management Team

10/10 Excellent

Jemma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful setting, with such wonderful staff. Holiday of a lifetime. Would love to go back.
Stayed 7 nights in Feb 2022
Response from Management Team on 14 Mar,2022
Dear Jemma, Thank you very much for a lovely review. We are delighted to hear that your stay with us is a holiday of a lifetime and looking forward to welcoming you back to Anantara Layan Phuket Resort again in the near future. Kind regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing environment, the property is beautiful and peaceful. Employees do more than their job: they anticipate our needs, they are so kind. In all property’s areas, we felt care. The only less positive point has been that we were woke up each morning with the unpleasant sound of gardeners tools motors, much too soon in the morning (8AM).
Stayed 7 nights in Aug 2021

10/10 Excellent

Esen Gokce

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

femidav, CANADA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the property was an incredible experience. The private pool villa, housekeeping service, room amenities etc. were amazing and the property is right on the beach which made our stay memorable. You can enjoy the tide in and the tide out walk on the beach. Kayaking, paddle boarding and various other water sports are included. There is a complimentary shuttle to a nearby shopping area as well as local restos offer complimentary shuttles as well so you have lots of options around the resort. Definitely will return again.
Stayed 3 nights in Mar 2020

10/10 Excellent

AlexV, Charlotte NC

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Really elegant property. A fantastic breakfast with everything imaginable. Incredible service.
Stayed 6 nights in Feb 2020

10/10 Excellent

Marcus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 8 nights in Feb 2020
Response from Management team on 3 Mar,2020
Dear Valued Guest, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again.

10/10 Excellent

Nicki, UK

Liked: Cleanliness
Peaceful resort with stunning views great spacious rooms, beautiful grounds and pool areas and attention to detail such as iced water brought to you at the beach, chilled face towels at the pool. Attentive staff and even the hotel manager came to chat to guests
Stayed 10 nights in Feb 2020
Response from Management team on 3 Mar,2020
Dear Nicki, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again.

10/10 Excellent

JP, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is relatively new and in excellent condition. If you are looking for a more quiet retreat in Phuket, this is the place!
Stayed 4 nights in Jan 2020
Response from Management Team on 3 Feb,2020
Dear JP, Thank you so much for staying with us and sharing the great feedback. We look forward to welcoming you back to Anantara Layan Phuket Resort again in the near future. Kind regards, Management Team

10/10 Excellent

Kwok Leung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Management Team on 3 Feb,2020
Dear Kwok Leung, Thank you for sharing the great score review. Kind regards, Management Team

10/10 Excellent

Clark

Travelled with partner
Liked: Cleanliness, amenities
The best resort I have ever stayed on. The staff makes you feel like you are their family.
Stayed 6 nights in Jan 2020
Response from Management Team on 3 Feb,2020
Dear Clark, Thank you so much for your kind feedback. It gives us a great pleasure to hear that we are the best resort you have ever stayed. We all look forward to welcoming you back again to Anantara Layan Phuket Resort in the future. Kind regards, Management Team

8/10 Good

abdarhman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Management Team on 24 Jan,2020
Dear abdarhman, Thank you for rating us and look forward to welcoming you back again to Anantara Layan Phuket Resort. Kind regards, Management Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastic service and staff. Everything is luxurious, and the staff go out of their way to make your stay better.
Stayed 3 nights in Dec 2019
Response from Mangement Team on 13 Jan,2020
Dear Valued Guest, Thank you for staying with us and sharing the great feedback. We are pleased to read that you enjoyed your stay at our resort in all aspects. We all look forward to welcoming you back again for the next visit to Anantara Layan Phuket Resort. Kind regards, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2019
Response from Management Team on 13 Jan,2020
Thanks for the five-star review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019
Response from Management Team on 13 Jan,2020
Thanks for the five-star rating.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property is very nice - well maintained and pleasing on the eye. The beds are very comfortable. Staff are eager to help with day to day requests however as an experience the resort falls very short.
Stayed 1 night in Nov 2019
Response from Management team on 12 Nov,2019
Dear Valued Guest, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel really go above and beyond to make your stay super special.
Stayed 4 nights in Oct 2019
Response from Management team on 28 Oct,2019
Dear Valued Guest, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again. Best regards,

2/10 Terrible

Sammy, Malaysia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money u can get better facility, services and location basically
Stayed 2 nights in Oct 2019
Response from Management Team on 16 Oct,2019
Dear Sammy, We are so sorry to hear that you did not enjoy your stay and that we fell short of your expectations. We work very hard on ensuring that we consistently deliver a luxury product, facility and a very high level of personalized service so it is with great concern to read your feedback. Please feel free to contact us directly which would help us identify where we have fallen short and we will take the necessary actions to ensure that we improve in the future. Kind regards, Management Team

10/10 Excellent

Omer, TLV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great VIP treatment for Expedia users
Stayed 2 nights in Oct 2019
Response from Management Team on 16 Oct,2019
Dear Omer, Thank you so much for staying with us and sharing the great feedback. We look forward to welcoming you back again in the future. Kind regards, Management Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super easy, all staff were super friendly. Buffet breakfast was incredible. Resort is located quite far from other sights and activities in Phuket.
Stayed 5 nights in Sep 2019
Response from Management team on 11 Oct,2019
Dear Valued Guest, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again. Best regards,

10/10 Excellent

ReneNielsen, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service level was extraordinaire and the Dee Plee restaurant was world class. Breakfast buffet was great. The service level of ALL employee was amazing. Nothing bad to say about anything
Stayed 3 nights in Oct 2019
Response from Management team on 9 Oct,2019
Dear Rene Nielsen, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again. Best regards,

10/10 Excellent

Justin, Central, Hong Kong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing. No matter what we chose from the menus, the food was very well presented and tasted amazing. Even the breakfast buffet was exquisite and the food was prepared fresh and cooked to individual preference as opposed to just kept warm in regular heated trays. Bacon and eggs were garnished and came in little pans. The pool could have been deeper, larger and cleaner. It was a little gritty and 'slimy' in places. There is enough to do but the facilities are not that extensive for the size of the premises. It was a little dull and quiet by the pool and not as family friendly as described, in that the children's club room was a very small room and the pool had no floatables for children to play with. The staff were very warm and helpful. Wifi was no problem throughout the property.
Stayed 4 nights in Oct 2019
Response from Management team on 9 Oct,2019
Dear Justin, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Management team on 9 Oct,2019
Dear Valued Guest, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again. Best regards,

10/10 Excellent

Grace, Los Angeles, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool overlooking the ocean was so beautiful and fun to use. we loved the ability to rent jet skis or canoes from the resort itself and enjoy right from the resort. The location is far but if you're going for a high end resort experience, then this is it. The breakfast is fantastic and worth five stars in itself. The staff is extremely friendly and takes cares of you.
Stayed 10 nights in Sep 2019
Response from Management team on 7 Oct,2019
Dear Grace, Thank you for staying with us and sharing the valuable feedback. We wish to welcome you at the resort again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Management Team on 23 Sept,2019
Dear Value Guest, Thank you for sharing your kind feedback and we look forward to welcoming you back to Anantara Layan Phuket Resort again in the future. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Serene Location. Tropical paradise.
Stayed 2 nights in Aug 2019
Response from Management Team on 20 Sept,2019
Dear Valued Guest, Thank you so much for your kind words. We look forward to welcoming you back for another visit to your tropical paradise again in the future. Kind regards, Management Team

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Staff are very friendly and courteous. Made us feel very welcome. They also provided us answers to all questions. Staff attitude was superb.
Stayed 2 nights in Sep 2019
Response from Management Team on 20 Sept,2019
Dear Valued Guest, Thank you very much for sharing the great feedback. We are delighted to read that you enjoyed your stay with us. Your kind compliments on our staff are much appreciated and will be surely shared to the team. We all look forward to welcoming you back to Anantara Layan Phuket Resort again in the future. Kind regards, Management Team