3 outdoor pools, pool umbrellas, pool loungers
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Reviews of JW Marriott Phuket Resort & Spa

5 out of 5
JW Marriott Phuket Resort & Spa
231 Moo 3, Talang, Mai Khao, Phuket

Reviews

9.2

Wonderful

Rating 10 - Excellent. 560 out of 818 reviews" "
Rating 8 - Good. 179 out of 818 reviews" "
Rating 6 - Okay. 48 out of 818 reviews" "
Rating 4 - Poor. 17 out of 818 reviews" "
Rating 2 - Terrible. 14 out of 818 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Wei Tong

Stayed 3 nights in Mar 2024

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total oasis 15 mins from the airport. One of the only swimmable beaches and it’s lovely, with gentle waves in the morning and tree swings overlooking the shore. Incredible deep adult pools, impeccable service, delicious food at every restaurant, family areas with games, walkable shopping area. Transferred from another hotel on the east side for this and so grateful we did. Fully recommend. Only thing I would’ve liked would’ve been loungers and service on the beach.
Stayed 2 nights in Mar 2024
Response from JW Marriott Phuket Resort & Spa on 18 Mar,2024
Thank you for your great rating! It was a pleasure having you and we are extremely delighted to know you had a great time and enjoyed our convenient location with a short distance from the airport, swimming pools, great hospitality services, various restaurant options and family and kids facilities.We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024

10/10 Excellent

Andrey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable, quiet, safe place to relax with a wonderful beach
Stayed 10 nights in Jan 2024
Response from W Marriott Phuket Resort & Spa. on 24 Jan,2024
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

6/10 Okay

J

Travelled with family
Liked: Staff & service
Average
Overall would not go again Difficult to get space near the pool without waking up super-early or breakfast in the main restaurant Good service though from Sunil and Atul in the kitchen taking bespoke orders !
Stayed 6 nights in Dec 2023
Response from JW Marriott Phuket Resort and Spa on 24 Jan,2024
Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, but regret to hear that we have failed to meet your expectations. We do apologize if this has inconvenienced you during your recent stay. We will certainly share your feedback to the team in order to improve our service. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa again soon.

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch resort
This is an older but very well maintained hotel, great food options, three beautiful pools and the beach is fantastic with soft golden sand and a mild surf. The people are super friendly and made our stay very comfortable.
Stayed 4 nights in Dec 2023
Response from JW Marriott Phuket Resort & Spa. on 24 Jan,2024
Thank you for your great rating! It was a pleasure having you and we are extremely delighted to know you had a great time and has been able to take advantage a variety of our restaurants, pools, beautiful beach and our services.We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

10/10 Excellent

elad

Stayed 1 night in Nov 2023
Response from JW Marriott Phuket Resort & Spa on 24 Jan,2024
Thank you for your kind review. We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

HONGYING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in Dec 2023
Response from JW Marriott Phuket Resort & Spa on 24 Jan,2024
Thank you for your kind review. We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

HONGYING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything of the hotel
Stayed 2 nights in Dec 2023
Response from JW Marriott Phuket Resort & Spa on 24 Jan,2024
Thank you for your kind review. We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and staff attitude made it a great stay.
Stayed 7 nights in Dec 2023
Response from JW Marriott Phuket Resort & Spa on 24 Jan,2024
Thank you for your kind review. We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

Ling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property Had a tennis court which was a plus The beach was wonderful and not busy at all Several good restaurants on site but also a short walk away off site Close to airport about 25 min drive
Stayed 3 nights in Nov 2023
Response from W Marriott Phuket Resort & Spa on 1 Dec,2023
Thank you for your great rating! We are extremely delighted to know you had a great time and has been able to take advantage of our resort’s location on a beautiful beach and close to Phuket International Airport as well as a great options of our restaurants.We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Stay
This property has a beach front location making it easy access to the water. The grounds are beautifully landscaped and well maintained. The pool is expansive and had plenty of room for our group of eight. We dined one evening at Ginja and had a delicious meal. Service staff at the restaurant were gracious and friendly. The buffet breakfast was one of the best we had on our 10 day trip. Do not miss the French Toast! The front desk staff were very helpful in securing a taxi to the supermarket for us. All in all, it was a wonderful stay!
Stayed 1 night in Oct 2023
Response from JW Marriott Phuket Resort & Spa on 1 Dec,2023
Thank you for your great rating! We are extremely delighted to know you had a great time and has been able to take advantage of beautifully landscaped and well maintained resort, enjoyed our pool, our several restaurants, our signature breakfast along with service from our team. We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

Gregory Lawrence David

Stayed 8 nights in Nov 2023
Response from JW Marriott Phuket Resort & Spa on 24 Jan,2024
Thank you for your kind review. We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

Mahesh, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location & Facilities !! Wonderfully welcoming & hospitable staff … We had a memorable stay .. Will be back for sure
Stayed 3 nights in Oct 2023
Response from JW Marriott Phuket Resort & Spa on 1 Dec,2023
Thank you very much for your kind review. We are delighted to know that you had a time with us and a service from our team. We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

jorel

Stayed 4 nights in Nov 2023
Response from JW Marriott Phuket Resort & Spa on 1 Dec,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JW Marriott Phuket Resort & Spa on 1 Dec,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

8/10 Good

Sanggyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from JW Marriott Phuket Resort & Spa on 1 Dec,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
We are so glad we chose this hotel. From the cleanliness, the amenities but most of all the services by all staff members are impeccable! We love it here and would definitely recommend this hotel to anyone!
Stayed 3 nights in Oct 2023
Response from JW Marriott Phuket Resort & Spa on 1 Dec,2023
Thank you for your great rating! We are extremely delighted to know you had a great time and has been able to take advantage of beautifully landscaped resort with service from our team.We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

8/10 Good

gurmukh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property on the beach , breakfast was excellent, the staff very courteous and helpful
Stayed 3 nights in Oct 2023
Response from JW Marriott Phuket Resort & Spa on 1 Dec,2023
Thank you for your great rating! We are extremely delighted to know you had a great time and has been able to take advantage of beautifully landscaped and well maintained resort, our signature breakfast along with service from our team.We look forward to welcoming you back to JW Marriott Phuket Resort & Spa again soon!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JW Marriott Phuket Resort & Spa on 1 Dec,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Janelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. It felt like a resort. Food was good and lots to do. Wish I would have stayed here longer. Staff were all very accommodating and helpful.
Stayed 1 night in Sep 2023
Response from JW Marriott Phuket Resort & Spa. on 4 Oct,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

8/10 Good

Kin Chi Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JW Marriott Phuket is great on service. My wife was sick but when they couldn't offer any assistance due to their off duty nurse, they offered a basket of fruits as compensation the next day! Only gripe we have would be its distance from city and shopping belt.
Stayed 2 nights in Sep 2023
Response from JW Marriott Phuket Resort & Spa. on 4 Oct,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

10/10 Excellent

Lanis Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with everything. I went to rest and recharge so did not leave property. Was great for me- gym and spa were excellent.
Stayed 4 nights in Aug 2023
Response from JW Marriott Phuket Resort & Spa. on 4 Oct,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

10/10 Excellent

Wilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from JW Marriott Phuket Resort & Spa. on 4 Oct,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from JW Marriott Phuket Resort & Spa on 26 Aug,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Aug 2023
Response from JW Marriott Phuket Resort & Spa on 23 Aug,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

6/10 Okay

christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Limited things to do, restaurant is way over priced for the quality of the food.. Staff was helpful
Stayed 4 nights in Aug 2023
Response from JW Marriott Phuket Resort & Spa on 23 Aug,2023
Thank you so much for your kind review. We truly appreciated your comment and glad to learn that you had a great stay with us and enjoyed services we provided and will share the area of improvement to the team accordingly.Thank you again and we are looking forward to welcoming you back at our resort again soon.Best regards,JW Marriott Phuket Resort & Spa

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in May 2023
Response from JW Marriott Phuket Resort & Spa on 8 Aug,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
How I can describe this property to you Is...I have tasted a piece of Paradise on earth This property is amazing it's beautiful it's serene it's tranquil, it's a true 5 star experience the buffet not exaggerating has more than 100 items on it it's amazing. I will have to return to this property and spend more time
Stayed 2 nights in Jul 2023
Response from JW Marriott Phuket Resort & Spa. on 1 Aug,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

10/10 Excellent

Shyam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from JW Marriott Phuket Resort & Spa. on 1 Aug,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

10/10 Excellent

monta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Angela

Stayed 7 nights in Jul 2023
Response from JW Marriott Phuket Resort & Spa on 8 Aug,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As always JW Marriott Phuket is a superb resort. Staff amazing, facilities impeccably clean and well maintained.
Stayed 4 nights in Jul 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you so much
Spent 24 hours traveling to Thailand and the staff was super accommodating by helping me to check in a bit early
Stayed 1 night in Jul 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Amritpal

Stayed 2 nights in Jun 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Marcus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must STAY!!!
The BEST Resort destination spot in Phuket. From a single room to a 2-bedroom villa, from side walk cafe to five-course dining, from superior spa sevice to relaxing at the pool or on the beach, your resort stay will make you come back for multiple trips. One of the World's finest Customer Care Teams. Ask for Jacod or Seen for starters. If they are busy supporting other guests, Dilan will direct you to a top notch Customer Care Rep. Please, Please, Please book your excursion(s) early. If you have ANY concerns, Malai is the person Who will work to ensure your excusions meets your desires. For breakfast, ask for DaDa. She will ensure your breakfast experience is first rate. Everything from seating to breakfadt selection, DaDa will ensure the best. The five-course paring is a MUST! Tukta will enhance your dining experience. Tukta knowledge provides a depth that prepare your palette for a food explosion. Regardless of your favorite BEAVERAGE choice, Beer and Aof will create a masterpiece. Ask them about a drink they created call The MARCUS. You will love it. Any kinks, pains or aches, Kat is your person. One of the BEST trained in Thai massage. You will walk aways AMAZED. AND to the UNsong Customer Care Professionals...the HouseKerpers, Eva, Maya, Tomas, Kira, and Bee will ensure your stay is fully enjoyable. They provided birthday announcements, room and bedding comfort. They also ensured the guests have ample water to beat the heat...Thank you guys...
Stayed 1 night in Jun 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Youngmok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Facilities including room condition were aged but well managed and cleaned. But should accept a little rusty tap water from and some ants in the room. All of the staffs were so kind, especially the staffs in the kids club provide good care for the kids. Foods in the restaurants were also great.
Stayed 4 nights in May 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Manhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very personal service with smiles always
Stayed 4 nights in Jun 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Sarah, Cherrybrook

Stayed 6 nights in May 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

8/10 Good

Kristal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely and the room was spacious. The facilities are well kept. The hotel food is very overpriced. We only ate there once and ended up going to look for food outside the hotel as the prices were so high. Overall a nice stay with a rating of 4/5.
Stayed 2 nights in Jun 2023
Response from JW Marriott Phuket Resort & Spa on 21 Jul,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards, JW Marriott Phuket Resort & Spa

10/10 Excellent

Lee Kiat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from JW Marriott Phuket Resort & Spa. on 10 May,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

10/10 Excellent

Shri-Ram

Stayed 3 nights in Apr 2023
Response from JW Marriott Phuket Resort & Spa on 30 May,2023
Thank you for your kind review.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A stunning resort designed for relaxation.
This is an amazing resort set in lush greenery facing the Andaman Sea. The setting is stunning. The kids club is the best we have ever seen and we had to drag the kids out of there to take them on excursions. The pools are lovely and the kids’ pool is great for those who are not confident swimmers. The slide is popular although it needs to be restored as it has some rough edges (not that it bothered the kids). The rooms are nice but there was a distinct smell of must from some of the bedding. This was slightly off putting. Also, the shower door let a lot of water through and the main faucet didn’t work. Not a game changer although it would have been nice if everything worked. We ate in all of the restaurants and the service was okay. There was often a lot of confusion over what we had ordered and some things never showed up at all, despite the staff being absolutely lovely. The food was good when it did show up. There is a spectacular fire show on the beach twice a week, which was a huge hit with adults and children alike. There is a massage shack on the beach where locally trained ladies deliver a variety of massages suited to everyone’s taste. Overall, we had a fabulous stay here and would definitely recommend it. We would put up with the few niggly problems again as the resort it so lovely. The pros definitely outweigh the cons by a huge amount.
Stayed 7 nights in Apr 2023
Response from JW Marriott Phuket Resort & Spa. on 10 May,2023
Thank you for your great rating! we are extremely delighted to know you had an amazing stay and enjoyed our service and kids facilities.We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.

8/10 Good

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property with lots of activities for kids. Maintenance could be better, it's a very old property. Staff were generally very helpful and friendly. Great breakfast spread, but food in the restaurants were not that good, and expensive too.
Stayed 2 nights in Apr 2023
Response from JW Marriott Phuket Resort & Spa on 10 May,2023
Thank you so much for your kind review. We truly appreciated your comment and glad to learn that you had a great stay with us and enjoyed services we provided and will share the area of improvement to the team accordingly.Thank you again and we are looking forward to welcoming you back at our resort again soon.

6/10 Okay

MAYSA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
we arrived after a long flight at 3 in the afternoon they gave us a very far away room that was under maiantance and when we complained and asked for the manager no one seems to understand.we only got the room at 6 in the evening . OUR credit card did not work in one of the resturants because of a connection problem .the staff not effcinet because of the language i dont think we will go there again
Stayed 5 nights in Apr 2023
Response from JW Marriott Phuket Resort & Spa on 10 May,2023
Thank you for taking the time to provide this detailed feedback from your recent stay at JW Marriott Phuket Resort & Spa. We sincerely apologize for any issues you have encountered at the resort and please rest assured that we have personally followed up the matter with the various departments in order for them to address your highlighted and ensure we improve our service delivery. Thank you for your comments and we are looking forward to welcome you soon back to the warmth and hospitality of JW Marriott Phuket Resort & Spa

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and the best employees! We didn’t want to leave!
Stayed 5 nights in Apr 2023
Response from JW Marriott Phuket Resort & Spa on 25 Apr,2023
Thank you so much for your kind review. We truly appreciated your comment and glad to learn that you had a great stay with us and enjoyed our services.Thank you again and we are looking forward to welcoming you back at our resort again soon.

10/10 Excellent

JAYASHREE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Will definitely recommend 😊
Stayed 3 nights in Apr 2023
Response from JW Marriott Phuket Resort & Spa on 25 Apr,2023
We would like to take this opportunity and thank you for choosing JW Marriott Phuket Resort & Spa for your stay.We are pleased to know that you enjoyed your stay at our resort, and we thank you for your positive review. We will be glad to see you again and give you a warm welcome during your next visit to JW Marriott Phuket Resort & Spa.Thank you and best regards,

6/10 Okay

Montgomery

Travelled with family and small children
Liked: Cleanliness
Stayed 4 nights in Mar 2023
Response from JW Marriott Phuket Resort & Spa on 25 Apr,2023
Thank you so much for your kind review. We truly appreciated your comment and glad to learn that you had a great stay with us and we are looking forward to welcoming you back to the resort again soon.

10/10 Excellent

Kristina

Stayed 4 nights in Mar 2023
Response from JW Marriott Phuket Resort & Spa on 20 Mar,2023
Thank you very much for your kind review.

4/10 Poor

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Más de 20 años visitando este lugar. En esta oportunidad el complejo sostuvo matrimonios indios (nada en contra de ellos) donde se desarrollaron eventos altamente ruidosos e invasivos por varios días en diversos sectores del resort en forma simultánea. No se respetó a los demás pasajeros en absoluto. El problema era fácilmente anticipable pero no hubo consideración a los demás. No hay excusa posible para lo ocurrido, se sabía lo que iba a pasar con esos eventos pero la administración consintió en perturbar a todos los demás por varios días
Stayed 7 nights in Jan 2023
Response from JW Marriott Phuket Resort & Spa on 11 Mar,2023
Thank you for taking the time to provide this detailed feedback from your recent stay at JW Marriott Phuket Resort & Spa. We sincerely apologize for any issues you have encountered at the resort and please rest assured that we have personally followed up the matter with the various departments in order for them to address your highlighted and ensure we improve our service delivery. Thank you for your comments and we are looking forward to welcome you soon back to the warmth and hospitality of JW Marriott Phuket Resort & Spa