Outdoor pool

Reviews of Sugar Marina Resort - AVIATOR - Phuket Airport

4 out of 5
Sugar Marina Resort - AVIATOR - Phuket Airport
130 Moo 1, Phuket Airport, Sa Khu, Phuket

Reviews

8.4

Very good

Rating 10 - Excellent. 267 out of 654 reviews" "
Rating 8 - Good. 273 out of 654 reviews" "
Rating 6 - Okay. 86 out of 654 reviews" "
Rating 4 - Poor. 20 out of 654 reviews" "
Rating 2 - Terrible. 8 out of 654 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Coral

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Incredibly dirty and unsanitary. Chunks of blood were caked on the headboard. Staff promptly cleaned it at my request, but it was disturbing that their cleaning staff chose to ignore it when making up the room for our stay as it was very easy and obvious to see. Toothpaste and brown water stains all over the bathroom walls from previous guests. The shower stank of urine and was also splattered with brown stains.

6/10 Okay

Christine

Travelled with partner
Liked: Staff & service
The hotel is near the airport so it is convenient for airport transport. The hotel is an old building, but it is reasonable for its price.
Stayed 1 night in Apr 2024

10/10 Excellent

Collene, Ocala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Aviation hotel. Great food. Breakfast buffet is outstanding. Great ambience. Close to airport too
Stayed 2 nights in Mar 2024
Response from Sales on 30 Mar,2024
Dear Collene ,Thank you for your wonderful review! We're delighted to hear that you loved your stay at the Aviation hotel and enjoyed the great food and ambience, as well as our outstanding breakfast buffet. We hope to welcome you back again soon!Sugar Marina Team

10/10 Excellent

David, Lakville

Liked: Staff & service, amenities, property conditions & facilities
The hotel is close to the airport and walking distance to the Naiyang Beach and Sinnat National Park. The decor is very fun and the staff is outstanding.
Stayed 2 nights in Mar 2024
Response from Sales on 30 Mar,2024
Dear David ,Thank you for your feedback! We're glad to hear that you enjoyed our convenient location near the airport, Naiyang Beach, and Sinnat National Park. We're also pleased that you liked our fun decor and found our staff to be outstanding. We hope to welcome you back again soon!Sugar Marina Team

8/10 Good

Samuel, Montreal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were confused, resistant to help, and gave me a key to a room that already had a person in it. The lady was startled when I let myself in. I had to explain to them that they needed to apologize to the lady whose room I let myself in to.
Stayed 1 night in Feb 2024
Response from Sales on 6 Mar,2024
Dear Samuel ,Thank you for sharing your experience. We apologize for the confusion and inconvenience you encountered upon check-in. Rest assured, we will address this issue with our staff to ensure it doesn't happen again. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a smoother stay.Sugar Marina Team

10/10 Excellent

Patricia, toronto

Stayed 1 night in Feb 2024
Response from Sales on 21 Mar,2024
Dear Patricia Thank you for the perfect score! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Sugar Marina Team

6/10 Okay

Ki

Disliked: Property conditions & facilities
It is out dated and location wasn’t favable but the strvice was good.
Stayed 3 nights in Feb 2024
Response from Sales on 12 Feb,2024
Dear Ki,Thank you for your feedback! We're glad to hear that you found our service to be good. We'll take note of your comments about the outdated decor and location. We're always looking for ways to improve, and your input helps us do that. We hope to have the opportunity to welcome you back in the future.Sugar Marina Team

10/10 Excellent

colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had and aviation theme which we liked alot. Very modern rooms,well appointed nice shower/toilet wash basin area. Beds very large and comfy. Pillows very comfy also. Plenty of plug sockets which take UK plus without adaptors. No USB ports yet, so you will need to take phone chargers. WiFi was good didnt seem to drop out and gave a good signal throughout the hotel. Shuttle which is free to the Naiyang beach. Shuttle/taxi to and from airport 250bht each way. Which is well worth it. Hotel close to airport which we liked. I could see aircrfat taking off from my room on 5th floor which was good also. Breakfast buffet was very good nice selection of continental/Thai food. The Midway resturant was good also ate there once to try it out no complaints. The staff were very friendly and helpful, a special mention to the gentleman called Arm. I gave this hotel a good rating as it met all my expectations and more.
Stayed 5 nights in Feb 2024
Response from Sales on 12 Feb,2024
Dear colin,Thank you for your detailed review! We're thrilled to hear that you enjoyed the aviation theme of our property and found our rooms to be modern and well-appointed. It's great to know that you appreciated the comfortable beds, ample plug sockets, and reliable WiFi throughout the hotel. We're delighted that you made use of our shuttle service to Naiyang beach and found it convenient. We'll be sure to pass along your compliments to Arm and the rest of our staff. We hope to welcome you back again soon!Sugar Marina Team

10/10 Excellent

Mason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend including breakfast with your stay
Stayed 6 nights in Jan 2024
Response from Sales on 30 Jan,2024
Dear Mason,Thanks for the perfect score! We're stoked you had a 10 out of 10 experience. Can't wait to host you again!Sugar Marina Team

8/10 Good

Jade

Liked: Staff & service, property conditions & facilities
Funky little hotel! Room was not super clean when we arrived and the buffet was terrible but otherwise we liked the hotel. Roomy space and nice staff.
Stayed 1 night in Jan 2024
Response from Sales on 30 Jan,2024
Dear Jade,Thanks for keeping it real! Sorry about the hiccup with cleanliness and the buffet—we'll tighten that up. Glad you enjoyed the funky vibes, spacious room, and our awesome staff. Can't wait to make it even better next time!Sugar Marina Team

10/10 Excellent

George

Liked: Amenities
Good location for an early flight!! I would stay again.
Stayed 2 nights in Jan 2024
Response from Sales on 30 Jan,2024
Dear George,Awesome to hear! Glad our spot worked well for your early flight. Can't wait to host you again on your next visit!Sugar Marina Team

8/10 Good

Savanh

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I had high expectations for this hotel. It was beautifully decorated. My vibe. Hard metals against leathers. Loved it. Beds were soft and large. Very close to the airport. Here’s my disappointment about the hotel. I saw small blood stains on the walls in my bathroom. I called it in and they wiped it with a towel. No chemicals. Just a towel. My American standards of cleaning I found this hard to watch. Then I notice the unfinished bathroom title. It took the high standards of this hotel and dropped it low. I definitely still would highly recommend this hotel. Customer service was great. Buffet was so good.
Stayed 1 night in Dec 2023
Response from Sales on 9 Jan,2024
Dear Savanh,Thank you for your positive feedback about our decor, beds, proximity to the airport, and customer service. We apologize for the cleanliness issues you encountered, and we appreciate your honest input. We'll address these concerns promptly. It's wonderful to hear you enjoyed the buffet. We look forward to another opportunity to exceed your expectationsSugar Marina Team

8/10 Good

Greg

Stayed 1 night in Dec 2023
Response from Sales on 3 Jan,2024
Dear Greg,Thank you for your rating! We appreciate your feedback and hope to welcome you back to earn those additional two points on your next visit.Sugar Marina Team

8/10 Good

Faz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean and convenient option at a great price. Located super close to the airport so great for night’s stay after flying in or before flying out. Lots of shops and food options around. Breakfast was ok… eggs, bacon, sausages, toast, cereals, and a few local Thai dishes. Free machine made coffee or small cafe option on site for paid coffees. Pool was just right for a refreshing cool down.
Stayed 1 night in Dec 2023
Response from Sales on 25 Dec,2023
Dear Faz,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel to be a good, clean, and convenient option at a great price, especially for those arriving or departing from the airport. It's wonderful that you appreciated the variety of shops and food options in the surrounding area.We're glad to know that the breakfast met your expectations, offering a mix of international and local Thai dishes. The pool being just right for a refreshing cool down is fantastic to hear.We appreciate your feedback, and we look forward to welcoming you back for another pleasant stay in the future.Sugar Marina Team

8/10 Good

Kirk

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Exceptional
This hotel was exceptionally well maintained and in a favorable location.
Stayed 3 nights in Dec 2023
Response from Sales on 25 Dec,2023
Dear Kirk,Thank you for your positive feedback! We're thrilled to hear that you found our hotel exceptionally well-maintained and liked its favorable location. Your satisfaction is our priority, and we're delighted that our efforts in maintaining the property have contributed to a positive experience for you.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sugar Marina Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sales on 20 Dec,2023
Dear Guest,Thank you for the perfect score! We're thrilled to know that you had a 10 out of 10 experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another outstanding stay in the future.Sugar Marina Team

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Sales on 21 Dec,2023
Dear Richard,Thank you so much for your wonderful review and for rating us 5 out of 5! We are delighted to know that you had a fantastic experience during your stay.It was a pleasure hosting you, and we look forward to welcoming you back in the future. If there's anything specific that made your stay memorable, or if you have any suggestions for improvement, we'd love to hear more.Safe travels, and we hope to see you again soon!Sugar Marina Team

10/10 Excellent

Faz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sales on 15 Dec,2023
Dear Faz,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay and that you awarded us a perfect 5 out of 5.It's our goal to provide exceptional service and create memorable moments for our guests, and we're delighted that we achieved that during your visit. Your positive feedback is truly appreciated and serves as motivation for our team.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to welcome you back for another outstanding experience.Thank you for choosing us, and we hope to see you again soon!Sugar Marina Team

2/10 Terrible

Anurag

Liked: Cleanliness
Disliked: Staff & service
Not good for families
Breakfast was average ladies are rude on reception and serving breakfast would not recommend this hotel pool was also not clean better look for some other place
Stayed 1 night in Dec 2023
Response from Sales on 11 Dec,2023
Dear Anurag,Thank you for sharing your feedback with us. We sincerely apologize for the disappointments you experienced during your stay. It's disheartening to hear that the breakfast did not meet your expectations, and we're truly sorry for any perceived rudeness from our staff.Your comments about the pool cleanliness are noted, and we assure you that we will address these issues promptly to improve the overall guest experience.We appreciate your input, as it helps us identify areas for improvement. If your travels bring you back to the area, we would love the opportunity to make it up to you with a more satisfying stay.

10/10 Excellent

Vanniyasingam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 9 nights in Nov 2023
Response from Sales on 11 Dec,2023
Dear Vanniyasingam,Thank you for your brief but positive feedback! We're pleased to know you had a nice experience during your stay. If there are any specific aspects you enjoyed or if there's anything we can do to make your next visit even better, please feel free to share your thoughts.We look forward to welcoming you back for another pleasant stay.Sugar Marina Team

6/10 Okay

Brad

Stayed 1 night in Dec 2023
Response from Sales on 11 Dec,2023
Dear Brad,Thank you for taking the time to provide us with your feedback. We value your opinion, and we're committed to continuous improvement. If there were specific aspects of your stay that you feel could have been better, please feel free to share more details with us. Your insights will help us enhance our services and make your next experience more enjoyable.Sugar Marina Team

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Sales on 11 Dec,2023
Dear Richard ,Thank you for giving us a perfect rating! We're thrilled to know that you had a wonderful experience during your stay. If there's anything specific that made your stay exceptional, we'd love to hear more.We appreciate your feedback and look forward to welcoming you back for another 5-star experience.Sugar Marina Team

8/10 Good

Michael Lum

Liked: Cleanliness, staff & service
The area was as expected, which was good. Staff were excellent. The gym was weak. The buffet had limited choices but decent value, considering endless special coffees.
Stayed 5 nights in Nov 2023
Response from Sales on 6 Dec,2023
Dear Michael Lum,Thank you for sharing your feedback following your recent stay with us. We appreciate your positive comments about the area, our staff, and the value of our buffet.We're delighted to hear that our team members made a positive impression on your stay. Your comments about the gym and buffet are duly noted. We constantly strive to enhance our offerings, and your insights will be valuable as we continue to make improvements.If there are specific aspects of the gym or buffet that you feel could be improved, please don't hesitate to share more details. We want to ensure that all our guests have a satisfying experience during their time with us.Once again, thank you for choosing to stay at our hotel, and we hope to welcome you back in the future.Sugar Marina Team

10/10 Excellent

UDAYAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Sales on 6 Dec,2023
Dear UDAYAN ,Thank you for your glowing 5-star review! We're thrilled to hear you had a fantastic experience. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay.Sugar Marina Team

8/10 Good

Sukhbir

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay, staff very friendly especially employee name arm at front desk.
Stayed 1 night in Nov 2023
Response from Sales on 6 Dec,2023
Dear Sukhbir,Thank you for leaving us your kind review. We are glad you had a great stay at our hotel. We would like to thank you for your appreciation of our very friendly staff, especially Mr. Arm at the front desk. We're glad to see you had a good experience. We hope you will come back and stay with us again in the future.Sugar Marina Team

8/10 Good

Olesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for those who want to stay few nights near the Airport, walking distance to the beach and Airport.
Stayed 1 night in Nov 2023
Response from Sales on 17 Nov,2023
Dear Olesya,Thank you for choosing to stay with us and taking the time to share your positive feedback! We're thrilled to hear that our hotel proved to be a good option for your needs, especially with its proximity to both the airport and the beach.If your travels bring you back to the area, we would be delighted to host you again. Safe travels, and thank you for your recommendation!Sugar Marina Team

10/10 Excellent

Lemuela

Stayed 1 night in Nov 2023
Response from Sales on 6 Dec,2023
Dear Lemuela,Thank you for your glowing 5-star review! We're thrilled to hear you had a fantastic experience. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay.Sugar Marina Team

10/10 Excellent

Borislava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel near airport
Very nice hotel near airport, good breakfast
Stayed 1 night in Oct 2023
Response from Sales on 27 Oct,2023
Dear Borislava,Thank you for your feedback! We're pleased to hear that you enjoyed your stay at our hotel, especially its proximity to the airport and the good breakfast. We hope to host you again in the futureSugar Marina Team

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for a stop over.
Stayed 1 night in Oct 2023
Response from Sales on 27 Oct,2023
Dear Alan,Thank you for your fantastic 5 out of 5 rating! We're thrilled that you had such a great experience during your stay with us. We look forward to welcoming you back for another outstanding visitSugar Marina Team

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Sales on 1 Sept,2023
Dear Michael,Thank you for sharing your feedback. We would love to know more about your experience to understand how we can improve and provide a better stay next time.Sugar Marina Team

10/10 Excellent

Rudolf Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Nice I like plans 😀
Stayed 2 nights in Aug 2023
Response from Sales on 1 Sept,2023
Dear Rudolf Jan ,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!Sugar Marina Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet perfect for a late arrival for close accommodations to airport
Stayed 1 night in Apr 2023
Response from Sales on 1 May,2023
Dear Chris,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us and found our hotel to be clean and quiet. It is great to know that our convenient location close to the airport was suitable for your late arrival.We hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,Sugar Marina Team

10/10 Excellent

venkata p

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff and cleanliness. No washer dryer facility.
Stayed 2 nights in Mar 2023
Response from Sales on 31 Mar,2023
Dear venkata p,Thank you for taking the time to leave a review. We're glad to hear that you found our staff to be courteous and the hotel to be clean. We strive to provide our guests with the best possible service, and it's always great to hear when we succeed.We apologize that we do not have washer dryer facilities available on-site. However, we do offer laundry services for our guests at an additional cost. We hope that this did not cause too much inconvenience during your stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sugar Marina Team

8/10 Good

vianca I lopez

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a 5 minute drive from the airport. The wifi did not work the entire time we stayed there. We even got a room change because the wifi was down in our old room but that didn’t make the situation better. Definitely worth paying for the breakfast before hand. Easy to walk around and find good local eats. Great spots for spas we walked to.
Stayed 5 nights in Mar 2023
Response from E-Commerce on 20 Mar,2023
Dear vianca I lopez,Thank you for taking the time to review your recent stay at our hotel. We apologize for the inconvenience you experienced with the WiFi during your stay. We understand the importance of staying connected, and we are sorry that we fell short of your expectations in this regard. Please know that we have taken note of your feedback and will work to improve our WiFi service.We are glad to hear that you found our location convenient and enjoyed exploring the local area. Our team takes pride in providing a comfortable and welcoming environment for our guests, and we are delighted that you found our hotel to be a great base for your travels.We appreciate your recommendation of our breakfast service, and we hope that you will consider staying with us again in the future. If you have any further feedback or suggestions, please do not hesitate to reach out to us. Thank you for choosing to stay with us, and we hope to welcome you back soon.Sugar Marina Team

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from E-Commerce on 20 Mar,2023
Dear J,Thank you for taking the time to leave us a 10/10 review. We are thrilled to hear that you enjoyed your stay with us and that we were able to exceed your expectations. Our team works hard to provide the highest level of service and amenities for our guests, and it is always rewarding to receive positive feedback.We hope that you will choose to stay with us again in the future and look forward to welcoming you back. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. Thank you for choosing to stay with us and for your kind words.Sugar Marina Team

10/10 Excellent

Luke

Stayed 1 night in Feb 2023
Response from Sales on 31 Mar,2023
Dear Luke,Thank you for taking the time to review our hotel and for your excellent rating! We're thrilled to hear that you had a wonderful stay with us and that we were able to meet your expectations.We're pleased to know that you found our facilities and services to your liking. We take great pride in providing clean and comfortable accommodations and exceptional customer service. We hope that you had a chance to enjoy all that our property and the surrounding area have to offer.We appreciate your business and hope to have the pleasure of welcoming you back for another great stay soon!Best regards,Sugar Marina Team

8/10 Good

Simeon

Liked: Staff & service
Stayed 1 night in Jan 2023

4/10 Poor

Joselyne, Pleasant Valley

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

6/10 Okay

Glenda

Disliked: Staff & service, property conditions & facilities
Hotel is fine for one night stay if you have an early flight. Cons plenty, hotel staff barely speaks English, i and a taxi booked the day before and asked several times for confirmation,the morning after the taxi wasn’t there. Caffe is very basic with menu, cafe and icecream - barely food. Not many places to eat, only local food stalls with thai food That charge you tourist prices for a bowl of curry. Location is great, 5 minutes to the airport - if you need an overnight plac le is fine but for £40 I would try elsewhere .

10/10 Excellent

Or

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect hotel near the airport
A very perfect hotel for those looking for a night close to the airport - only a 3 minute drive. The hotel is quiet, beautiful, large rooms - we took the suite, very cheap price. The area is very empty and far from entertainment and food.
Stayed 1 night in Dec 2022

8/10 Good

brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to airport and local spas

8/10 Good

visespong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy, clean and value!
Great overnight stay again! Always clean, friendly and amazing value for money! Thankyou
Stayed 1 night in Aug 2022
Response from By : Group Sale & Marketing Coordinator on 29 Aug,2022
Thank you again for choosing Marina Express-Aviator-Phuket Airport, and we hope to see you again soon.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby Airport, beach and amenities
Nearby airport and amenities. Clean and value for money
Stayed 3 nights in Apr 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the job.
Very handy for the airport. Used as a pcr test stay. Pleasant staff and great breakfast.
Stayed 1 night in Mar 2022

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service
Cheap
Only use this hotel if you need to be close to the airport. It is cheap.
Stayed 2 nights in Feb 2022

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, perfectly located hotel near to airport
This SHA Plus hotel was a perfect stay. Good value for money with a great breakfast juice, plate of mixed fruit, croissants and pastries and cooked breakfast with coffee or tea. Not a particularly great area but so close to airport. Room was clean and perfect for the start of our holiday in Thailand.
Stayed 2 nights in Dec 2021

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Missed my flight and so needed somewhere to stay for one night near the airport which is less than 1km away. Helpful, friendly staff happily printed off my Covid test result and Australian Travel Declaration.
Stayed 1 night in Dec 2021

10/10 Excellent

Irene, Moreno Valley

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021