Property amenity

Reviews of Pullman Phuket Arcadia Naithon Beach

5 out of 5
Pullman Phuket Arcadia Naithon Beach
22/2 Moo 4, Sa Khu, Phuket

Reviews

9.2

Wonderful

Rating 10 - Excellent. 602 out of 901 reviews" "
Rating 8 - Good. 223 out of 901 reviews" "
Rating 6 - Okay. 44 out of 901 reviews" "
Rating 4 - Poor. 19 out of 901 reviews" "
Rating 2 - Terrible. 13 out of 901 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachelle

Stayed 3 nights in Apr 2024
Response from Brett Wilson on 19 Apr,2024
Dear Rachelle,Thank you so much for your great review. We are delighted to hear that you enjoyed the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Brett Wilson on 17 Apr,2024
Dear Jeremy,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Miki

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were all friendly and the facility was clean and nice!
Stayed 2 nights in Mar 2024
Response from Brett Wilson on 9 Apr,2024
Dear Miki,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic pool overlooking Naithon beach. Immaculate rooms, great service.
Stayed 2 nights in Mar 2024
Response from Brett Wilson on 4 Apr,2024
Dear Sarah,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oitstanding staff!
Stayed 3 nights in Mar 2024
Response from Brett Wilson on 28 Mar,2024
Dear Rick,Thank you so much for your great review. We are delighted to hear that you enjoyed the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access.
Stayed 3 nights in Mar 2024
Response from Brett Wilson on 12 Mar,2024
Dear George,Thank you so much for your great review. We are delighted to hear that you has a great time during your stay with us at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish I could give a 6-star review because this resort was the most beautiful place I’ve ever seen! The view of the ocean and the pools is so relaxing and peaceful— just what we wanted for our vacation. I like that this is in a quieter area of Phuket and not in the busy touristy areas like Patong beach.
Stayed 4 nights in Feb 2024
Response from Brett Wilson on 5 Mar,2024
Dear Megan,Thank you so much for your great review. We are delighted to hear that you enjoyed the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Michael

Stayed 5 nights in Feb 2024
Response from Brett Wilson on 28 Mar,2024
Dear Michael,Thank you so much for your great review. We are delighted to hear that you enjoyed the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing. Service, food, drinks, pool, room…. Everything.
Stayed 1 night in Feb 2024
Response from Brett Wilson on 19 Feb,2024
Dear Robert,Thank you so much for your wonderful review of Pullman Phuket Arcadia Naithon Beach. We are delighted to hear that you enjoyed our staff, facility, and food. Your kind words are a great source of motivation for all of us here, and we look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Sarah, West Linn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms - especially with the ocean view, the pool, restaurants and proximity to the beach. I’d definitely stay stay again.
Stayed 2 nights in Feb 2024
Response from Brett Wilson on 5 Feb,2024
Dear Sarah,Thank you so much for your great review. We are delighted to hear that you enjoyed the location and views as well as the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

irena

Travelled with partner
Liked: Amenities
We enjoyed our stay at Pullman. The rooms are nice and clean. Staff is very helpful.
Stayed 5 nights in Jan 2024
Response from Brett Wilson on 2 Feb,2024
Dear Irena,Thank you so much for your great review. We are delighted to hear that you enjoyed the location and views as well as the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Roman

Stayed 4 nights in Jan 2024
Response from Brett Wilson on 28 Mar,2024
Dear Roman, Thank you so much for your great review. We are delighted to hear that you enjoyed the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

DAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brett Wilson on 24 Jan,2024
Dear Dat,Thank you so much for your great review. We are delighted to hear that you enjoyed the location and views as well as the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, the buffet breakfast is world class with every food type and a juice bar where you pick your ingredients and bring it to the juice person. . The rooms are stunning, beds are amazing, the pools and view are stunning. I would stay here forever.
Response from Brett Wilson on 12 Jan,2024
Dear Bianca,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This exceeded all my expectations. Hotel was beautiful, breakfast was great and varied with both Asian and western options. Only 10-15 mins from the airport. The best thing for us was the location next to Naithon Beach. The beach is clean, has good food options and clear waters. Great for families looking to relax. Would definitely come again.
Stayed 6 nights in Dec 2023
Response from Brett Wilson on 2 Jan,2024
Dear Melissa,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a five star and above the staff was amazing they give you rides around the property and their little cars. The breakfast was amazing. Couldn't have asked for a better stay.
Stayed 4 nights in Dec 2023
Response from Brett Wilson on 2 Jan,2024
Dear Jennifer,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Maysaa

Stayed 3 nights in Dec 2023
Response from Brett Wilson on 23 Jan,2024
Dear Maysaa,Thank you very much for sharing your positive experience with us. We are delighted to hear that our staff and service were excellent during your stay. At Pullman Phuket Arcadia Naithon Beach, we take great pride in providing superior service and an outstanding guest experience. We always strive to ensure our guests have a relaxing and memorable holiday here with us. Thank you once again for choosing to stay with us and we look forward to welcoming you back again soon.Our Beach House Your Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Super relaxing, great and lovely staff.
Stayed 4 nights in Dec 2023
Response from Brett Wilson on 26 Dec,2023
Dear Andre,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

6/10 Okay

Akash

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel in itself is quite nice. But that’s where it stops. The hotel is constantly looking for ways to one up the customers. 1. We booked in the ocean view room and were given a very partial ocean view room. Had to ask them to give us the right room time and had to wait till 5pm for checking in. Major red flag when a hotel gives you a wrong room type 2. Gave us a free drink voucher to use but at the bar they refused it to use at first. Also made us feel bad for using a voucher that they gave 3. Charged us ~ £10 for a bottle of water at the restaurant when we just asked for normal water 4. Overall service seems very superficial & I hate to say this but it’s hard to communicate with them in English. Not expected from a premium 5 star place.
Stayed 4 nights in Dec 2023
Response from Brett Wilson on 13 Dec,2023
Dear Akash,Thank you for taking the time to review your experience at Pullman Phuket Arcadia Naithon Beach. We are happy to hear that you enjoyed our hotel and its amenities.At Pullman, we strive to provide our guests with outstanding service and accommodation. We are sorry for the inconvenience caused during your stay due to the issue of the room type, as well as when you experienced difficulties redeeming your free drink voucher at the bar. Our team is constantly looking for ways to exceed expectations and provide an exceptional guest experience, and we apologize if that was not your experience in this instance. We hope that you will visit us again in the future and have a more satisfying stay.Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Syeda

Stayed 3 nights in Nov 2023
Response from Brett Wilson on 22 Nov,2023
Dear Syeda,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

George, West new york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing from start to finish. Amenities, restaurants and pool were great. Staff were very friendly and helpful. 5 star in every department
Stayed 4 nights in Nov 2023
Response from Brett Wilson on 13 Nov,2023
Dear George,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The open lobby feels like a tropical paradise, with a sweeping view of the ocean. This is the first impression, greeted by welcoming front desk staff whose goal seems to be making your stay absolutely perfect. The room was so nice — beautifully designed, spotlessly clean, and totally cozy — I could have easily never left! Nice touches big and small, like having a walk-in closet and a vestibule for food delivery, lovely bath products, nice ceramic tea mugs. But the beautiful infinity pool awaits… there were chaises all around, always fresh towels and cold water available, and food and drink menus and a pool waiter very on top of order-taking. Again I would like to mention how nice my interactions were with the staff — the pool towel guys and gal, the shuttle driver, the young woman who expedited the shuttles — they were so friendly and doing a fantastic job. It was a well-oiled machine so that I as a guest could just have a relaxing and enjoyable stay! The only thing I could see room for improvement was the breakfast. The buffet looks impressive, but I would be happier to have a smaller selection of better tasting foods.
Stayed 1 night in Sep 2023
Response from Brett Wilson on 13 Nov,2023
Dear Lori,We are so delighted to hear that you enjoyed your stay here at Pullman Phuket Arcadia Naithon Beach and appreciate your positive feedback! It is always our goal to make every guest’s experience with us as perfect as possible, and we are glad that the front desk staff, rooms, pool area, and shuttle staff could make your stay enjoyable. We strive to provide outstanding service and attention to detail in every aspect of our business. We understand your concern regarding breakfast selections, and we thank you for bringing this up as it enables us to continually improve the service we provide. We do not take customer feedback lightly and take all comments into consideration in order to make sure that all guests have a pleasant stay with us. Thank you for being our guest, we look forward to welcoming you back again soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort.
Stayed 5 nights in Nov 2023
Response from Brett Wilson on 9 Nov,2023
Dear Stuart,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one of the best stay I was at while on a Phuket trip. I have been hoping around all of Phuket and Hands down this one has been my favorite. It has everything you can possibly need. Beachfront and too ocean view. It’s decorated beautifully and had the best staff on the resort. The staff are very attentive and helpful. The breakfast was delicious every morning. I would highly recommend this hotel. It’s close to the airport and not far from amenities you will enjoy.
Stayed 3 nights in Sep 2023
Response from Brett Wilson on 19 Oct,2023
Dear Alicia,Thank you so much for your great review. We are delighted to hear that you enjoyed the location and views as well as the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Rozel

Liked: Staff & service, property conditions & facilities
Will surely recommend it and will definitely come back.
Stayed 5 nights in Oct 2023
Response from Brett Wilson on 19 Oct,2023
Dear Rozel,Thank you so much for your great review. We are delighted to hear that you enjoyed the location and views as well as the stay and service here at Pullman Phuket Arcadia Naithon Beach. We are committed to providing our guests with an unforgettable experience and creating unforgettable memories for each and every one of them. We appreciate the time you have taken to share your feedback with us, it is invaluable to ensure we can continue striving towards excellence in our services. We look forward to welcoming you back soon!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

TARANA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall
Stayed 1 night in Sep 2023
Response from Brett Wilson on 9 Oct,2023
Dear TARANA,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Pavinee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms that we had were ocean front. Super Big and Comfortable King size bed. The room is so spacious and very cleverly designed The breakfast buffet was superbe!!! with so many variety of choices. Definitely will come back 👍😊
Stayed 2 nights in Sep 2023
Response from Brett Wilson on 9 Oct,2023
Dear Khun Pavinee,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear you feel the same way. I know team works very hard on making sure guests are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Kunyang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in an excellent condition. Staff are nice and responsive. Breakfast options are great.
Stayed 2 nights in Sep 2023
Response from Brett Wilson on 29 Sept,2023
Dear Kunyang,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

apple

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean, I ll be coming back soon.
Stayed 1 night in Sep 2023
Response from Brett Wilson on 29 Sept,2023
Dear Apple,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Dilraj

Liked: Cleanliness, staff & service, property conditions & facilities
Staff excellent. it was good
Stayed 5 nights in Sep 2023
Response from Brett Wilson on 14 Sept,2023
Dear Dilraj,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Yassin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an amazing hotel. Not much of activities for family, but the type of hotel that cab find for private time and good view on the beach.
Stayed 1 night in Aug 2023
Response from Brett Wilson on 8 Sept,2023
Dear Yassin,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

8/10 Good

Wildor

Stayed 3 nights in Aug 2023
Response from Brett Wilson on 29 Sept,2023
Dear Wildor,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

MARLENE ELAINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautifully designed hotel situated in Phuket above the quiet Naithon Beach. A lot of thought went into the location, design and lay out of this stunning hotel even down to the furnishings, decor and soft furnishings. The rooms and villas are wonderful, we opted for a see view, waking up to a view of the see every morning was breathtaking. Breakfast is good buffet style food for all. The infinity pool is gorgeous, they have a kids area and pool for them separately from the main pool. The Gym is quite small but has everything thing you need for a great workout. The staff in all areas can’t do enough for you they are very welcoming, helpful and lovely a credit to the hotel. The location is in the quiet area of Thalang with quite a few restaurants, massage parlours (which are so cheap by the way) myself and my cousin have full body and reflexology massages back home and could not believe how cheap it is here so had quite a few massages, they have Pharmacies and even a fabulous reggae bar called Madagascar the owner M, his wife and brother are so lovely and M makes the most amazing cocktails, he and his wife prepare delicious fresh food right in front of you (a must visit). If you want adults only a great night life, clubs, bars, restaurants an hour’s drive away from the hotel is the place to be is Patong Beach, Bangla Road, this place has everything you need in one place and the clubs go on into the early hours of the morning. Best clubs are Illuzions and Sugar Club.
Stayed 10 nights in Aug 2023
Response from Brett Wilson on 8 Sept,2023
Dear MARLENE ELAINE,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

8/10 Good

Sajan Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Nice pool, and clean and modern rooms. Good buffet breakfast and french buffet. Amazing views! Cons: Bad lunch at elements two times, ordered shrimp fried rice for 500 Bhat only had 3 shrimps. And oily. The beach near by is littered with filth and bottles and oil and hazardous garbage! They should clean it up. The buggys take long time to come . The rooms are too far away.
Stayed 2 nights in Aug 2023
Response from Brett Wilson on 21 Aug,2023
Dear Sajan Man,Thank you for taking the time to tell us about your experience at the Pullman Phuket Arcadia Naithon Beach. I am sorry that your experience did not meet your expectations for some reasons; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

10/10 Excellent

Sumit

Stayed 4 nights in Aug 2023
Response from Brett Wilson on 8 Sept,2023
Dear Sumit,We very much appreciate your comments regarding your stay at the Pullman Phuket Arcadia Naithon Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and a lovely setting at Naithon beach. Breakfast is amazing. Buy your drinks and snacks from the local shops and eat out at the beach road restaurants. Naithon Beach Club is the best one but most are pretty good. Hotel prices are expensive if not included in your deal. Great staff, brilliant place to stay.
Stayed 11 nights in Jul 2023
Response from Brett Wilson on 17 Aug,2023
Dear Lee,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Sadhvi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab experience
Amazing vibe and location
Stayed 1 night in Aug 2023
Response from Brett Wilson on 17 Aug,2023
Dear Sadhvi,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

katou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect relaxing stay.
Stayed 2 nights in Aug 2023
Response from Brett Wilson on 14 Sept,2023
Dear Katou,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Aaron Raphael, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent luxurious property next to beach with super spacious room. The whole buggy experience to get around the estate is super unique and the entire place makes you feel like truly are on a getaway.
Stayed 2 nights in Aug 2023
Response from Brett Wilson on 17 Aug,2023
Dear Aaron,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

2/10 Terrible

ZHUOQIAO

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
1. We were greeted by a strong musty odor while entering the room; 2. Inefficient and insufficient shuttle car support, waited at least 10 mins to travel between the room n lobby, waited an hour to check out; 3. Personal injury due to the hotel’s negligence, the shower room in fitness is extremely slippery, no anti-slip mat or objects to hold; 4. The English proficiency of the hotel staff needs improvement.
Stayed 3 nights in Jul 2023
Response from Brett Wilson, General Manager on 3 Aug,2023
Dear ZHUOQIAO,Thank you for taking the time to tell us about your experience at the Pullman Phuket Arcadia Naithon Beach. I am sorry that your experience did not meet your expectation for some reasons; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you and recover all situations in the near future. Kind Regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

10/10 Excellent

Chi Chan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very professional and friendly!
Stayed 7 nights in Apr 2023
Response from Brett Wilson, General Manager on 31 Jul,2023
Dear Chi Chan,Thank you for having decided to stay at Pullman Phuket Arcadia Naithon Beach and for taking the time to share this review with us. Your kind words regarding the service provided by our staffs are sincerely appreciated and I am sure that the team will be extremely pleased to hear your compliments. Your feedback is really important to us and we will take the same onboard while we constantly grow and improve on the concept and offering. I truly hope we will be welcoming you back again soon and that your next stay will be flawless and memorable for all the right reasons.Our Beach House Your Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place was absolutely wonderful from the second we got there until we left. The service was impeccable. Wonderful views. The pool was fantastic. Our cleaning lady "Rin" was amazing. The food was so good. Excellent selection for breakfast every morning. I would highly recommend staying here and would stay again myself. We had such a good holiday here.
Stayed 11 nights in Jul 2023
Response from Brett Wilson, General Manager on 20 Jul,2023
Dear Kevin,We very much appreciate your comments regarding your stay at the Pullman Phuket Arcadia Naithon Beach. It is always a pleasure to receive your feedback and I will share your comments with our team. We live by a service culture we call "Sai Jai" which means from the heart. It makes me so proud when I read comments like yours as we have the most amazing team on board and I am just lucky to be a long for the ride with them.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Once the traveling plans are made, please do let us know by contacting our reservation team.Our Beach House Your Holiday HomeBrett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Brett Wilson on 4 Sept,2023
Dear Paola,We live by a service culture we call Sai Jai - meaning from the heart with everything we do and we are delighted to know we were able to create this feeling and experience for you.In the meantime, we are super proud of both the team and resort and it is always nice to hear we our guests feel the same way. I know team works very hard on making sure people are having the best time with us and they said to say thank you for your kind comments.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Our Beach House Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Grace

Stayed 1 night in Jul 2023
Response from Brett Wilson, General Manager on 19 Jul,2023
Dear Grace,Thank you for having decided to stay at Pullman Phuket Arcadia Naithon Beach and for taking the time to share this review with us. Your kind words regarding the service provided by our staffs are sincerely appreciated and I am sure that the team will be extremely pleased to hear your compliments. Your feedback is really important to us and we will take the same onboard while we constantly grow and improve on the concept and offering. I truly hope we will be welcoming you back again soon and that your next stay will be flawless and memorable for all the right reasons.Our Beach House Your Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pullman is breathtakingly beautiful. The fountains pools and architecture are amazing. The food is wonderful and the staff is great. The room and everything else was truly beyond our expectations. I hope I get the chance to go back.
Stayed 4 nights in Jul 2023
Response from Brett Wilson, General Manager on 12 Jul,2023
Dear Cory,We are delighted to hear you loved your time with us and we were able to create this experience for you.The team deserve all the credit but appreciate your kind personal words - we do our best to make it a place you can call home. We look forward to welcoming you back any time in the future to your “New Found Holiday Home”.Our Resort Your PlaygroundBrett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Dionicei

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely LOVEDDDD this property!!! Whenever I go back to Phuket this is my go to property!!! No complaints!
Stayed 4 nights in Jul 2023
Response from Brett Wilson, General Manager on 12 Jul,2023
Dear Dionicei,We are delighted to hear you loved your time with us and we were able to create this experience for you.The team deserve all the credit but appreciate your kind personal words - we do our best to make it a place you can call home. We look forward to welcoming you back any time in the future to your “New Found Holiday Home”.Our Resort Your PlaygroundBrett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pullman Naithon is beautiful with wonderful interior and outdoor spaces designed to provide you with an unforgettable experience. Love the two pools for different vibes, the many seating areas, as well as the various dining/lounge options. The morning breakfast buffet is so extensive that I was never able to try everything. It is more like a full scale lunch buffet. Very impressive. We had the ocean view grand deluxe room and it was great. Service was on point, everyone was kind and welcoming. 5 stars.
Stayed 3 nights in Jul 2023
Response from Brett Wilson, General Manager on 12 Jul,2023
Dear Joseph,We very much appreciate your comments regarding your stay at the Pullman Phuket Arcadia Naithon Beach. It is always a pleasure to receive your feedback and I will share your comments with our team. We live by a service culture we call "Sai Jai" which means from the heart. It makes me so proud when I read comments like yours as we have the most amazing team on board and I am just lucky to be a long for the ride with them.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Once the traveling plans are made, please do let us know by contacting our reservation team.Our Beach House Your Holiday HomeBrett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

10/10 Excellent

Merian

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful.
Stayed 2 nights in Jun 2023
Response from Brett Wilson, General Manager on 6 Jul,2023
Dear Merian,We are delighted to hear you loved your time with us and we were able to create this experience for you.The team deserve all the credit but appreciate your kind personal words - we do our best to make it a place you can call home. We look forward to welcoming you back any time in the future to your “New Found Holiday Home”.Our Resort Your PlaygroundBrett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
This property sits upon a ledge overlooking the sea to the right and the beautiful beach to the left. The beach is a short walk and is never crowded. There is ample shade on the beach provided by the largest Casserina Punes I have ever seen. Plenty of sunshine as well. The hotel is a a gray of construction to be admired our room was peaceful and surrounded by tropical foliage. The swimming pool is excellent with a bar next to it for prompt service. Each morning the breakfast buffet offers a cornucopia of selections. The staff are excellent and accommodating. The rooms are ample with good lighting options. It is a short 15 minute ride to TOPs supermarket at the pavilions it is worth visiting for takeaways. Plenty to do in the town. I would go back to the Pullman and spring for the ocean front room however my wife is always on the go as we return from our days excitement at dark. The hotel is worth the stay if you enjoy peace and quiet. You will never hear a horn.
Stayed 5 nights in Jun 2023
Response from Brett Wilson, General Manager on 5 Jul,2023
Dear Dean,Thank you for having decided to stay at Pullman Phuket Arcadia Naithon Beach and for taking the time to share this review with us. Your kind words regarding the service provided by our staffs are sincerely appreciated and I am sure that the team will be extremely pleased to hear your compliments. Your feedback is really important to us and we will take the same onboard while we constantly grow and improve on the concept and offering. I truly hope we will be welcoming you back again soon and that your next stay will be flawless and memorable for all the right reasons.Our Beach House Your Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

10/10 Excellent

KA WAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 6 nights in Jun 2023
Response from Brett Wilson, General Manager on 3 Jul,2023
Dear KA WAN,We very much appreciate your comments regarding your stay at the Pullman Phuket Arcadia Naithon Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach