Sun deck

Reviews of Ratana Apart-Hotel at Kamala

4 out of 5
Ratana Apart-Hotel at Kamala
73/65 Moo.3, Kamala, Phuket

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 143 reviews" "
Rating 8 - Good. 55 out of 143 reviews" "
Rating 6 - Okay. 34 out of 143 reviews" "
Rating 4 - Poor. 19 out of 143 reviews" "
Rating 2 - Terrible. 8 out of 143 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Mariel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Kamala and only 15 mins from patong and very good value for money
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I was very dissapointed. Firstly the location of the hotel is not the location which appears on the Expedia app. The WIFI did not work in the room, on rare occasions I got a short minute or two of WIFI connection. The Aircon unit was loud and did not function well. The tap leaked on the bathroom sink. The walls and doors are light and noise penetrated through them so it was very noisy. I had booked 8 nights but only stayed 2 because I could not relax and enjoy and the staff did not compensate me in any way so I lost a lot of money.
Stayed 11 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities
room not clean- bathroom not clean- ceiling damaged and falling down- terrible amenities- 1 checked out after 1 night even I paid 2
Stayed 2 nights in Nov 2019

10/10 Excellent

Lindsey, China

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent. It has a very modern design, restaurant and bar at the front of the hotel. It is very inviting, well lit. It is not a sports bar, the music is suitable, and is very quiet. Excellent for families or couples, or singles who want a relaxing get away. The staff are very caring and friendly. They always have a genuine smile! They make every effort to help things run smoothly and explain the location well. (There are local businesses such as hairdressers, opticians, clothing stores and supermarket). The hotel room was spotless. It was cleaned and freshened every day. A lot of space, again, excellent decor and lighting. I recommend a sun rise and sun set swim in the pool. The sky views are amazing! The breakfasts are beautifully cooked, lots of variety and can cater to different needs. The evening meals were fresh, delicate tastes and filling.
Stayed 7 nights in Sep 2019

10/10 Excellent

Phany, Orlando, Fl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, specially at the restaurant. I’m really picky with the food but the breakfast was amazing.
Stayed 4 nights in Aug 2019

10/10 Excellent

Nikolaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2019

8/10 Good

Martins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast has massivelly improved since 2016
Had stayed here before, so no major surprises. The main thumbs up goes for switching from buffet breakfast to cooked to order, which was great for Thailand. Sad they seem not to have fresh supply from bakery daily, so we got croisant and sweet pastry day1, only sweet day2 and nothing day3, but that's besides eggs/rice/noodle main dish, therefore if that's to complain about, means rest is none of issue. Some rooms are more worn out, we asked to change room due to poor and loud airCon (room 220 has bad one) and got same room as 3 years ago (318) and then it felt like at home again. So hotel is not brand new anymore, but it's not 100 years old either, and there are some great rooms still there. Although it's on main street, you get none of the noise, so don't be scared by that. All in all - were happy to be back in here.
Stayed 3 nights in Mar 2019

6/10 Okay

Frank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Less value for higher price
strtaed with that the location point on the website wa totally wrong, instead of being close to the beach hotel is located at main street. Pool condition not nice, roof top feel left unattended for a long time. However staff is very helpful. Value for money not really good.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

The hotel is on the road to the beach walk 10 minutes, the staff was helpful when checking in only after 14 hours I came at 11 am although the hotel was half empty waiting three hours
Stayed 5 nights in Feb 2019

4/10 Poor

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place needs upkeep. AC didn’t blow cold at night! bath wouldn’t drain, shower went from cold to burning every 10 seconds. On the plus side the Staff was friendly
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was at a good standard but the room didn’t have a window which made it dark and depressing. Will not stay here again and will not recommend. The pool area was deserted and messy, the rooftop pool could be made to look better with little things like fairy lights!
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The unfortunate ‘odour’ to the back of the building was dreadful, suspect foul water in the canal or sewage system outside
Stayed 3 nights in Dec 2018

8/10 Good

Orapin

Liked: Cleanliness, staff & service, room comfort
This Room I book by Hotels,com have no Windows and I chanche the Room and I have to Pay 4400 Baht moore. This is the last Time I book by Hotels.com . Finish.
Stayed 11 nights in Nov 2018

8/10 Good

Nirmalya

Disliked: Staff & service
Overall stay experience
The rooms are clean but the matresa was very hard. I had requested the receptionist thrice to change the matress to a softer one but the request fell on deaf ears. The hotel staff are very miser on bottled water and the reception area smells of foul toilet odor after sunset. The selection at breakfast is good and filling.
Stayed 7 nights in Feb 2018

6/10 Okay

Andrew, Ningbo, Chia

Disliked: Cleanliness, property conditions & facilities
hotel room was good, as booked with 2 double beds
booked the hotel due to the room type of 2 double beds which was suitable for the 4 of us and not so easy to find. Rooms was nice and large. There was a little bit of repaitr needed where the laminate flooring had come apart. Biggest issues was with the bathrooms. Basin taps only supplied cold water, water was very yellow and so could not use the bath. Showers were manual and the hotels hot and cold water supply were out of balance - basically it was impossible to have a warm shower, you had to choose between too cold and too hot. The other issue we had is that out depature flight was very late so we wanted to extend the room for half a day, hotel wanted to charge eight thousand seven hundred baht, we paid seven thousand baht a day initially, usually half day rate is less than a full day not more! indeed we could have booked an extra full day on expedia for seven thoudand again but at that stage decided to just move across the road and got a nice extremely clean room with working bathroom for two thousand baht
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ratana
Very good service, nice and friendly staff. Daily cleaning service. The bed was hard. 10 min walk to the beach. Breakfest was ok. Nice pool on the roof.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
I wouldn't really say this hotel should be rated 4 star. Perhaps 3 star? But I'm happy with the quiet surrounding, close proximity to Big C and massage and a short walk to the beach. The room is comfortable, great staff service they have.
Stayed 4 nights in Dec 2017

6/10 Okay

Jackie, New Zealand

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for.
The location of the hotel is fantastic and the pool is great! Most of the staff cannot speak English however there are one/two that speak English well - if you're having issues with reception ask to speak to someone else. Our room hadn't been cleaned for over two days and we had to ask reception three times for it to be cleaned. Didn't receive any additional shampoo/body wash for our whole stay even after asking. Breakfast was average - great if you only need some cereal/fresh fruit but do not expect much in the way of a full cooked breakfast. The hallways are not air conditioned and will smell bad most days, however the shower and bathrooms have no smell which is great (some smaller/cheaper hotels in Thailand will have this issue).
Stayed 4 nights in Dec 2017

8/10 Good

Andreas

Liked: Cleanliness, staff & service
Okay for transit.
It was very nice considering price. A lot of noise from the road though and the bed was a bit hard.

6/10 Okay

Farid B

Liked: Cleanliness, property conditions & facilities, room comfort
close to the beach and restaurants
The Hotel was conveniently located close to the Beach.

6/10 Okay

Susann

Disliked: Staff & service, room comfort

2/10 Terrible

ash, g

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!
Our room window looked out onto the hall, so we had no sunlight or nice view and felt boxed in. Staff were rude and not helpful The buffet breakfast was cancelled due to not enough people staying at the hotel Save your money and go elsewhere!!!!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Close to shopping centre
The hotel offers free shuttle bus to the shopping centre. The breakfast is basic. Only one restaurant across from hotel with very average choice. Staff are friendly.

8/10 Good

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was convenient for us and are needs.
Please note to tell people it has no window. When asked the said it was booked for two nights. We can only see one night that could have been full because we had a buffet for breakfast.The other times it was just the 2 of us or another couple. People from the North America are not used to have to ask if there is a window or not.

8/10 Good

Huay Huay

Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful staff. Breakfast is good and substantial; very professional in service.

4/10 Poor

david, gold coast

Disliked: Cleanliness, staff & service, room comfort
Very average
Mattress is rock hard, daily cleaning service was bare minimum, floors were were actually gritty after cleaning ( I left the plastic seal off a water bottle on the floor and it was still there after cleaning). Breakfast was terrible. Wouldn't stay again, for the price there are so many better option in Kamala. If you leave any change lying around in the room that will go missing with the cleaning staff also!

6/10 Okay

Susanne, Auckland

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Okay we only stayed one night...
We only stayed one night. The breakfast was good, very basic with eggs, yoghurt and toasts, also some other thai options. We had to ask the hotel to clean our bathroom since it was not clean when we checked in, also we couldn't lock the balcony door and we had to ask the reception to help us. During the night we woke up from noise outside, there was dogs barking/fighting and in the early morning we woke up from construction workers (and roosters of course). The room over all was in good condition and lots of space as well.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Michelle, Denmark

Disliked: Staff & service, property conditions & facilities, room comfort
Ratana, Kamala
We bought this room and found out AFTER we bought the room and two days before we arrived that the room had no windows. They sent us a notice in our confirmation email, but that was the only time it was mentioned. Not having a window means that when you wake up you have no idea if it's night or day. The room also smelt like cigarette smoke. We had no window to air out the room, but the AC worked. I think the smell came in from the AC. We would have chosen a different room if we had known that there would be no window. Also, the brunch was full of disappointing american food like hot dogs, cereal, and other inedible meats. The best part was the Thai food, but then we kept getting egg shells in the noodles. Tea was inconsistent and the coffee was not drinkable. We asked for two keys so that my husband could work while I went out and about, but they insisted that we only get one key. The streets of Kamala smelt bad and the beach was only so so. We left as soon as we could.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice, clean but after bad copper pipes no service
All was good, except that the water had way too much copper. Even flushed until the water became white (it was copper color before) it ruined my hair. It became green from the copper, I had to live with green hair for two weeks at the hotel. I was very unhappy about this. As I complained to the hotel, they were not understanding of the problem at all. Just saying we are sorry. No compensation, extra service or anything. I can understand these things could happen, but it had a great impact on my 3 week stay at this hotel. It happened on the first day. Better room? Food voucher? Anything? Nope. But the hotel was okay except the bad customer service.

6/10 Okay

Kerrin, Montreal, Canada

Surprisingly comfortable and relaxing
The hotel is on the main road, but our room on the back side was very quiet. The air on was good, the bed very comfortable and the pool set up on the roof was very relaxing. The breakfast was ok and you can walk to the beach in 5 minutes. All in all a good stay for the price.

8/10 Good

Frank, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
It was a bit further from the beach than expected but still within walking distance. A relatively new and well appointed hotel. In difficult circumstances the staff were very helpful..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with pool & gym, near beach!!!
I came from Patong, the driver didn't know where it was as the hotel doesn't have a big sign - told the driver that it was 500m from the Big C supermarket. It was really easy to find. Hotel has a lift, nice reception people. Room was super modern, clean and spacious. Only issue was the shower, no hot water, only luke warm. I rented a Superior Room, 3rd Floor, has a window and view to the corridor, so I kept always the curtains shut. 2nd Floor has a small and efficient gym. 6th Floor, has a swimming pool in the rooftop. relaxing, and great view of the town and beach. Room comes with fridge, kettle, and they bring you 2 small bottles of water for free every day. Very near the Big C, and if you take the right and walk straight ahead, you will find a small Wat (Buddhist Temple). Walk out the Temple will lead you to the beach (10min walk). Ratana was a perfect hotel for my 5 days stay. Checkout time is 12pm, but my flight was late in the evening - they allowed me to checkout at midday, and leave my bags. I stayed in the pool, gym and their restaurant all day, and the hotel reception was very welcoming, letting overstay the afternoon and evening. Very pleasant stay, and would use Ratana again! Thank you!!!

10/10 Excellent

Prithayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly staff and pleasant stay at Phuket
We were delighted to visit this hotel, excellent rooms with all facilities, and the wonderful rooftop swimming pool. We were 8 people and enjoyed our stay at hotel a lot. The Hotel Staff was very friendly, they helped us every time. Whenever there was any issue it was resolved with utmost priority. They helped us book all transport and plan our stay at phuket at Best Rates. An also their Breakfast was awesome. I would definitely go back to Ratana Apart for my 2nd visit to Phuket. And did I mention the nice and friendly staff. Thanks Ratana Apart for making our first foreign trip such a memorable one.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel was a great find ... perfect for the price, close to beach (not directly on the beach), comfortable, clean and friendly. We were in a Grand Deluxe room, and while some people have commented on the view over the "slum", we did not find this to be the case. Yes, you overlook some basic housing, but it was not bad, and we enjoys watching some ball sports played by local kids. The rooftop pool was quite nice as well! A short 5 minute walk to beach, massages, restaurants, etc. All in all, we were very happy with our stay and think this hotel is actually under rated.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Ok stay next to nice and small Kamala beach
Rather new hotel building with rather ok rooms except for the fact that not all of them have windows. So, if you enjoy staying with warehouse feeling, this might be your choice! Our bedsheets were dirty upon arrival, but helpful staff provided new right away. Breakfast is rather modest, but better than nothing. Same applies for fitness room. Kamala area itself is nice, and the hotel is a 5 min walk from the beach. However, for the same price you may get a lot better options.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
kamala
lovely hotel but no window in room felt boxed in

8/10 Good

Ozmisty, Phuket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, close to all amenities
Have stayed here many times and the location is great, staff are wonderful and very helpful. I would recommend this hotel for singles and couples. The under cover parking is an added bonus.

10/10 Excellent

Ozmisty, Phuket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel close to many bars and restaurant
Friendly staff, great location and clean room. Would recommend this hotel to solo travelers or couples alike.

10/10 Excellent

shay, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place to stay while in kamala!
I have stayed in this hotel 3 times now and never had a bad experience yet! Staff are very friendly and always willing to help. Roof top pool is great as ever and rooms are new and have a great shower.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet!
Great location, parking for vehicles, friendly staff :)

10/10 Excellent

shay, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time to stay here just gets better!
Great place to stay ,great staff and pool.close to the beach, good food and very nice rooms.

10/10 Excellent

shay, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot find any fault after staying here great pool!!

8/10 Good

carlo, singapore

Liked: Staff & service, property conditions & facilities, room comfort
everything u wanna do and everywhere u wanna go
vacation well-spent, lots of activities to do. the beach is just 10 min walk, shops and diners-bars are also near the hotel. just ask the concierge to book you for the island hopping or the cabaret show. or u can just stay at the hotel and relax at the rooftop pool

8/10 Good

Eva, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
The rooms (we had two) were spacious and clean. Breakfast was decent but the coffee/tea was pretty poor - only short way to the many beach cafes! We changed rooms to one facing away from the main street because the cars/bikes can get quite loud in the mornings and the hotel is located directly in front of a noisy pool bar. The pizza place "kamala pizza" across the way also served one of the best pizzas weve eaten...ever! Must try! Overall our Ratana experience was good, the staff was helpful even when we requested a change of room.

6/10 Okay

Art, Vancouver

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not for this price!!
I can't see this hotel making sense for anyone. If you're on a fixed time vacation from overseas, then goodness gracious spend the extra money and stay in a good place. If you're a drifter with a lot of time but not much money, then you can find a good place to sleep for half the price. It kinda worked for me because I was with a group staying at nearby Hyatt Regency so got to use Hyatt facilities but pay a fraction of the cost for a sleeping room at Ratana. If you want to be near the action stay in Patong. Sounds lame but I stayed at Holiday Inn there and thought it was great. That or something like it would be my advice.