Outdoor pool

Reviews of Patong Bay Residence

4 out of 5
Patong Bay Residence
73/6 Phrabaramee Rd, Patong, Phuket

Reviews

8.4

Very good

Rating 10 - Excellent. 52 out of 106 reviews" "
Rating 8 - Good. 34 out of 106 reviews" "
Rating 6 - Okay. 11 out of 106 reviews" "
Rating 4 - Poor. 2 out of 106 reviews" "
Rating 2 - Terrible. 7 out of 106 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

racheal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond accommodating. I checked in with this lady with dark hair who from the start to end, made me feel like family. The hotel itself is in great condition for the property being on the older side. We were central to everything in Patong and getting rides was easy/quick. Would recommend!
Stayed 4 nights in Mar 2024

6/10 Okay

Roch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Feb 2024

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotel Manager / Patong Bay Residence on 2 Mar,2024
Thank you for taking the time to rate your recent stay with us. We're thrilled to see that you awarded us a perfect 5 out of 5 stars!Your positive rating means a lot to us, and it serves as a testament to our commitment to providing exceptional service and comfort to all our guests.We sincerely appreciate your support and hope to have the pleasure of welcoming you back on your next visit to Patong, Phuket. Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warm regards,

8/10 Good

Tommaso

Pool pic looked bigger and small gym but room excellent really big nice
Stayed 23 nights in Jan 2024
Response from Hotel Manager / Patong Bay Residence on 2 Mar,2024
Thank you for sharing your feedback with us.We're thrilled to hear that you found our rooms to be spacious and excellent. It's always our aim to provide a comfortable and enjoyable stay for our guests.Regarding the pool, we're delighted that you noticed its quality. Our outdoor swimming pool is indeed a highlight of our facilities, and we're proud of its recent renovation. Measuring a cozy 10x10 meters, it offers the perfect spot for relaxation and enjoyment, complemented by our poolside bar. We're excited to welcome our guests to enjoy its amenities throughout the day.As for the gym, while it may be smaller compared to some facilities, we hope it still provided a convenient option for your fitness needs during your stay.Once again, we appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Looking forward to your return,

8/10 Good

Lea

Travelled with partner
Liked: Amenities
Overall a good property to stay at away from the crowds but close enough to walk to the beach and the walking street for the party scene. Breakfast was excellent. Lots of choices and the staff there were great. Staff at the front desk seemed to be in training or perhaps a language barrier as one day we were told to sign out towels for our tour at the front desk. The next day the rules changed and we were told to take towels from our room. Also would be great to see more smiles and greetings from the front desk staff. Hospitality training would help. The kitchenette in our room was great but not really useful as all he cupboards were empty. No cookware, dishes or utensils. Lots of restaurant options nearby so all was good.
Stayed 4 nights in Jan 2024
Response from Hotel Manager / Patong Bay Residence on 28 Jan,2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our property to be a good place to stay, with a convenient location close to the beach and walking street. We appreciate your positive comments about the excellent breakfast choices and the great staff at the dining area.Regarding your observations about the front desk, we apologize for any confusion you experienced. Our front desk staff is committed to providing the best service. We will certainly look into providing additional hospitality training to enhance the overall guest experience.We appreciate your feedback about the kitchenette in your room. And we would like to inform our guests that all necessary kitchenware can be requested by simply calling our front desk, and our team will be more than happy to assist promptly.We also want to clarify the recent change in the pool towel policy, which was aimed at providing more convenient services to everyone. We apologize for any confusion caused by this adjustment.Your comments are invaluable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 Excellent

TIRUPATI KIRITKUMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Jan 2024
Response from Hotel Manager / Patong Bay Residence on 2 Mar,2024
Thank you for taking a moment to share your experience at Patong Bay Residence and give us a 5-Star.We are so pleased to hear your feedback. If you prefer to share more of your comments, please feel free to do. However, we expect your stay with us was worth the trip.We look forward to welcoming you back again soon.Please email, call us or checkout our Website and Facebook for promos that you might be interested in.With appreciation,

6/10 Okay

Angel

Travelled with group
Stayed 15 nights in Dec 2023
Response from Hotel Manager / Patong Bay Residence on 2 Mar,2024
Thank you for providing us with your valuable feedback.We have a little lost in confident as we received 3-Star from you. Perhaps, our services weren’t exactly to your liking.We hope you give us another chance soon, so we can share an even more positive experience.Please contact us if you’re traveling to Phuket again!Warmest Regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
i enjoyed my stay at this hotel staff very friendly high standard of room and cleanliness if i had one tiny issue but that could be my fault its situation is at the far end of town away from the night life and is quite a walk and the taxis mount up but that is only a person issue if your not into the nightlife its the perfect hotel for you as i said its a beautiful hotel
Stayed 7 nights in Jan 2024
Response from Hotel Manager / Patong Bay Residence on 2 Mar,2024
Thank you for taking the time to share your recent experience with us.We're delighted that you found our hotel to your liking and appreciated the friendliness of our staff. Maintaining high standards of cleanliness and room quality is a top priority for us, and we're pleased to hear that you noticed the efforts we put into this aspect.Regarding the location, we understand that individual preferences may vary. While we are situated at a distance from the vibrant nightlife, we appreciate your understanding of this aspect. Your acknowledgment of the beauty of our hotel despite its location is truly appreciated.We'd also like to emphasize that we offer a convenient solution for guests interested in exploring the nightlife and main area of Patong/Phuket. Our complimentary shuttle service provides easy access to popular destinations such as Jungceylon, Central Patong, Bang-La Road, and Patong Beach. Additionally, for those who enjoy leisurely strolls, the beach is just a short 10-minute walk away, offering a pleasant experience.Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We eagerly anticipate the opportunity to welcome you back for another perfect stay in the future! Don't hesitate to contact us via email, phone, or visit our website and Facebook page for any promotions that may interest you.Warm regards,

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
18 Dec, 2023 . Nice space, very close to old city , I wish to come back and stay more times. Rent bike fir 50BHT . Nice swimming pool.
Stayed 4 nights in Dec 2023
Response from Hotel Manager / Patong Bay Residence on 2 Jan,2024
Thank you for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our space to be pleasant. It's wonderful to know that our proximity to the old city was convenient for you, and we're delighted that you plan to return for more visits.We're glad you had the chance to take advantage of a bike rental service not far from our hotel, and we hope it added to the overall enjoyment of your experience. Additionally, it's great to hear that you liked our swimming pool – we aim to provide a relaxing and enjoyable environment for our guests.Your satisfaction is our priority, and we look forward to welcoming you back for more memorable stays. If there's anything specific you would like to share or if you have any preferences for your next visit, please don't hesitate to let us know.Thank you again for choosing to stay with us, and we can't wait to host you on your future visits!Best regards,

10/10 Excellent

Amin

Stayed 11 nights in Dec 2023
Response from Hotel Manager / Patong Bay Residence on 2 Mar,2024
Thank you for choosing our hotel, and for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience during your stay. Your positive feedback means a lot to us.If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear from you. Your insights are valuable as we continually strive to provide exceptional service.We look forward to welcoming you back in the future!Best regards,

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
2 Weeks in Patong
Nice Clean tidy hotel. Breakfast was good and the rooms were nice. About a 15 minute walk down to the beach. Only negative was the local Mosque which played loud sounds throughout the day.
Stayed 19 nights in Nov 2023
Response from Hotel Manager / Patong Bay Residence on 19 Dec,2023
Thank you so much for taking the time to share your feedback with us!We're thrilled to hear that you enjoyed our clean and tidy hotel, along with the good breakfast and comfortable rooms. Your mention of the 15-minute walk to the beach is appreciated for future guests.We apologize for any inconvenience caused by the local Mosque's sounds, and we appreciate your understanding. We strive to provide a serene environment for all our guests and will explore ways to address this concern.Hopefully, your 2 weeks in Patong was more than wonderful !We hope to welcome you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Da'Sha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here!
Stayed 5 nights in Nov 2023
Response from Hotel Manager / Patong Bay Residence on 18 Nov,2023
Thank you for choosing Patong Bay Residence for your stay! We're thrilled to hear that you enjoyed your time with us. If there's anything specific you loved or any suggestions you have for improvement, feel free to share. We look forward to welcoming you back for another enjoyable experience.With appreciation,

10/10 Excellent

Yahia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Manager / Patong Bay Residence on 5 Nov,2023
Thank you for taking a moment to share your experience at Patong Bay Residence and give us a 5-Star.We are so pleased to hear your feedback. If you prefer to share more of your comments, please feel free to do. However, we expect your stay with us was worth the trip.We look forward to welcoming you back again soon.Please email, call us or checkout our Website and Facebook for promos that you might be interested in.Warmest Regards,

10/10 Excellent

Kiehren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice, from the room to the staff. It’s worth every penny. Felt safe and staff were very helpful. Patong Beach. Literally down the road.
Stayed 3 nights in Oct 2023
Response from Hotel Manager / Patong Bay Residence on 5 Nov,2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had such a wonderful experience with us. It's great to know that you found our property, rooms, and staff to your satisfaction. Ensuring our guests feel safe and well-assisted is always our top priority.We're also delighted that you found our location convenient, with Patong Beach just a stone's throw away.We can't wait to welcome you back for another exceptional stay. If there's anything specific you'd like for your next visit, please feel free to let us know.Warmest Regards,

10/10 Excellent

Joyce, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were extremely comfortable and well put together. All if the staff were genuinely kind, caring, and helpful. If I return to Patong, this will be the hotel that I stay.
Stayed 4 nights in Aug 2023
Response from Hotel Manager on 15 Aug,2023
Thank you for sharing a review of your recent experience. Our team here at Patong Bay Residence is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon.Warm regards,Patong Bay Residence Management Team

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff very friendly, no issues at all.
Stayed 12 nights in Jan 2023
Response from Patong Bay Residence Management Team on 10 Feb,2023
Dear Ricardo,Many thanks for reviewing Patong Bay Residence, we value your feedback and support. We look forward to having you stay with us again soon.Best Regards, Patong Bay Residence Management Team

8/10 Good

Kim Hock Edmond, Singapore

Travelled with family
Liked: Staff & service
This hotel is a short walk to patong beach n its quiet n nice n clean rooms n the food at the cafe was good n nicely n price n friendly staffs. We love our short stay there. Cheers n Best Rgds Tan K.H. Edmond From Singapore
Response from Patong Bay Residence Management Team on 13 Dec,2022
Dear Kim Hock Edmond,Many thanks for reviewing Patong Bay Residence, we value your feedback and support. We look forward to having you stay with us again soon.Best Regards, Patong Bay Residence Management Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new side of the hotel is the better side, it’s newer so makes sense. Food was great. Staff very good. Rooms cleaned everyday, so great. Excellent value for money.
Response from Patong Bay Residence Management Team on 10 Nov,2022
Dear David,Many thanks for reviewing Patong Bay Residence, we value your feedback and support.We look forward to having you stay with us again soon.Best Regards,Patong Bay Residence Management Team

10/10 Excellent

Nader

Stayed 7 nights in Oct 2022
Response from Patong Bay Residence Management Team on 10 Nov,2022
Dear Nader,Many thanks for reviewing Patong Bay Residence, we value your feedback and support.We look forward to having you stay with us again soon.Best Regards,Patong Bay Residence Management Team

10/10 Excellent

Nader

Stayed 6 nights in Oct 2022
Response from Patong Bay Residence Management Team on 10 Nov,2022
Dear Nader,Many thanks for reviewing Patong Bay Residence, we value your feedback and support.We look forward to having you stay with us again soon.Best Regards,Patong Bay Residence Management Team

10/10 Excellent

Nader

Stayed 2 nights in Oct 2022
Response from Patong Bay Residence Management Team on 11 Oct,2022
Dear Nader,Many thanks for reviewing Patong Bay Residence, we value your feedback and support. We look forward to having you stay with us again soon.Best Regards, Patong Bay Residence Management Team

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great stay, great service.
Stayed 3 nights in Jan 2022
Response from Patong Bay Residence Management Team on 26 Jan,2022
Dear Jim, Many thanks for reviewing Patong Bay Residence, we value your feedback and support. We look forward to having you stay with us again soon. Best Regards, Patong Bay Residence Management Team

8/10 Good

chantal

Liked: Cleanliness, staff & service, room comfort
Simple hotel and old but nice. Good for a week stay!
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Fairly average hotel, breakfast choices were very limited.
Stayed 2 nights in Dec 2018
Response from Aom on 10 Dec,2019
Dear Guest, Thank you for giving us 3 out of 5 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We will take into account your breakfast variety issue. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

albert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Aom on 6 Dec,2019
Dear Guest, Thank you for giving us 8 out of 10 stars regarding our hotel, team and services. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price
The staff was so helpful and went out of their way to make our stay pleasant.
Stayed 2 nights in Nov 2019
Response from Aom on 1 Dec,2019
Dear Cecilia, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We were happy to read that you enjoyed our facilities and the service provided by our staff. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, breakfast was delicious, staff was extremely friendly. Made us feel at home. Location was great. Five stars.
Stayed 5 nights in Nov 2019
Response from Aom on 1 Dec,2019
Dear Guest, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We were happy to read that you enjoyed our facilities and the service provided by our staff. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

10/10 Excellent

Ronald/Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean room. Staff very helpful 5 Star sevice. Thank you!
Stayed 4 nights in Nov 2019
Response from Aom on 17 Nov,2019
Dear Ronald and Ying, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We were happy to read that you enjoyed our facilities and the service provided by our staff. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful
I would not consider this to be a 5 star hotel as advertised however for the price we paid it was definitely good level of quality. However it does miss the beat when I comes to 5 Star amenities. The hotel room doesn’t have a mini bar and there is a kitchen with no cooking utensils (no cutlery nor pots and pans) My one main issue was the soundproofing of the windows and balcony door, the hotel is situated next to a road which you can clearly hear all night, even on the 8th floor which was a slight down side to the hotel. There was also a large LED billboard across the road which our curtains failed to stop brightening our room up through the night. Everything is ok, but it does feel a little economic. More of a motel than a 5 star hotel. However as mentioned for the price you can certainly overlook some of these with ease. Also when we checked out we had to wait in the lobby while the attendant took the lift to our room to make sure it was ok, which we felt was a bit odd. Overall everything is fine and is better than other places at this price point. But compared to other 5 stars we stayed at during this trip it simply didn’t compare.
Stayed 2 nights in Oct 2019
Response from Aom on 7 Nov,2019
Dear Guest, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We were happy to read that you enjoyed our facilities and the service provided by our staff. We will take into account your several comments regarding the noise, kitchenette etc. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff. I would recommend. Definitely worth the price.
Stayed 8 nights in Jul 2019
Response from Aom on 24 Aug,2019
Dear Guest, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We were happy to read that you enjoyed our facilities and the service provided by our staff. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great staff and not too far from everything
Stayed 2 nights in Jun 2019
Response from Aom on 3 Jul,2019
Dear Guest, Thank you for giving us feedback for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2019
Response from Aom on 8 Jun,2019
Dear Guest, Thank you for your positive feedback. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and staffs are really very helpful & polite. There are only 2 minus points. 1. The choice of breakfast is limited. 2. Because my room is facing the direction of a massage shop,in the middle of the night, I can still hear those girls keep on talking so loud and laughing so loud.
Stayed 2 nights in May 2019
Response from Aom on 28 May,2019
Dear Guest, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We were happy to read that you enjoyed our facilities and the service provided by our staff. We will take into account your comment regarding the breakfast variety and massage shop noise. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

10/10 Excellent

Ian, Warrington, UK.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, helpful and polite. Breakfast was fine and the room cleanliness was outstanding. Walk to the beach was ten minutes if old or infirm a bit tricky but otherwise a nice walk. Would use again without hesitation.
Stayed 7 nights in Apr 2019
Response from Aom on 1 May,2019
Dear Ian, Thank you for giving us 5 out of 5 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, clean, and the staff are very helpful and friendly.
Stayed 5 nights in Apr 2019
Response from Aom on 25 Apr,2019
Dear Guest, Thank you for giving us 5 out of 5 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Garry, Livingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Staff were amazing. Room service was brilliant. Close to the beach.
Stayed 13 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Garry Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We were happy to read that you enjoyed our facilities and the service provided by our staff. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good location. Warmly advised . Nice swimming pool
Stayed 1 night in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for giving us 4 out of 5 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and nice hotel
Booked a family room. Unfortunately, this hotel does not have any family room. And the staffs claim that there is an error with the system. Thus, we were given 2 separate room as we are travel in a group of three.
Stayed 4 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for your positive comments regarding our hotel services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We were happy to read that you enjoyed our facilities and the service provided by our staff. We will take into account your comment regarding the family room booking. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I found the property to be very good value, its good location and staff are more than happy to help with anything.
Stayed 3 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

10/10 Excellent

Kok Yih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for your positive feedback by giving us 10 out of 10 :) I am sure that a lot of travelers will benefit from your review. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for giving us 4 out of 5 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

6/10 Okay

Verified traveller

Stayed 6 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for giving us 3 out of 5 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for giving us 3 out of 5 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, nice hotel
Stayed 1 night in Mar 2019
Response from Aom on 9 Apr,2019
Dear Cierra, Thank you for giving us 8 out of 10 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great over all , just wish we had towels on our first day
Stayed 2 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for your positive comments regarding our hotel services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We will take into account your comment regarding the missing towels on your first day, apologies for that. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for your feedback. Though kindly specify the issues your were facing during your stay so that we can improve on them. Nevertheless we look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel staff is friendly and the property is good except the bathroom drain couldn’t drain the water down as fast. After bath, bath water remained and may overflow if a second
Stayed 3 nights in Mar 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for your positive comments regarding our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We really appreciate the time and effort you have spent giving feedback as you experienced. I am sure that a lot of travelers will benefit from your review. We will take into account your comment regarding the bathroom drainage. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel

10/10 Excellent

nurashidah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING ABOUT THIS HOTEL receptionist and bellboy
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019
Response from Aom on 9 Apr,2019
Dear Guest, Thank you for giving us 5 out of 5 stars for our hotel, team and services. We are glad that you left with a positive impression of our product and services and that we were able to exceed your expectations. We look forward to welcoming you back soon! Best regards, The Bay Exclusive Hotel