***DO NOT BOOK THROUGH EXPEDIA - USE THE HOTEL WEBSITE DIRECTLY FOR FREE MASSAGE SERVICE!*** PRO: Property is beautiful. PRO: Fantastic service. There wasn't any request, at any time of day, that wasn't fulfilled. Book your tours through them! PRO: Restaurants are great. Firefly breakfast is great. The Plantation Club was one of the best restaurants-at-the-hotel I have ever been to. In-room dining service was also very nice, and prompt. PRO: Room (Pool & Spa Pavilion) was beautiful. Bath big enough for two, lounge couch was HUGE (not split in the middle with a table like in virtual tour). Private pool is great and lounging bed on the terrace was very relaxing. CON: Maintenance issues! 1) Issue with 1 of 2 zones for the air conditioning. They looked at it, said it was working even though 1 zone clearly wasn't (1 zone would cool to 18, the other only to 24). We used 1 zone to cool off the other by leaving door between bedroom and lounge open - worked fine, but annoyed they didn't recognize the problem. 2) We lost hot water on our fourth night there. They replaced the water heater over night, and the next day the water came out DIRTY (literally looked like a cup of coffee poured from the tap). Had to run the water for 90 min to clear out. They gave us a 5,000 baht ($165) credit towards our bill, which was something, but no hot water for a full day :( CON: Many at reception speak very poor English. Asked to go to a market for souvenirs, sent us to a grocery store.
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About this area
- Phuket (HKT-Phuket Intl.) - 15 min drive
About this property
This villa features 3 restaurants, 2 outdoor pools and a full-service spa. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Additionally, a fitness centre, a bar/lounge and concierge services are on-site. All 93 villas boast deep soaking bathtubs, and offer free WiFi and sofa beds. Separate living rooms and separate dining areas are standard, as are LCD TVs with satellite channels.
Awards and affiliations
- This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQIA) guests.
Nearby things to do
All staffs are very friendly and made us felt very welcomed. Facilities, spa and food are all good. Villas are nice and very private, perfect for romantic get aways. Lighting ambience and lighting switches could do with some enhancements. All in all very highly recommended.