Outdoor pool

Reviews of The Residence Resort & Spa Retreat

4.5 out of 5
The Residence Resort & Spa Retreat
258/12 Moo 5, Bangtao Beach, Sri-soonthorn Road, Choeng Thale, Phuket

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 152 reviews" "
Rating 8 - Good. 37 out of 152 reviews" "
Rating 6 - Okay. 17 out of 152 reviews" "
Rating 4 - Poor. 4 out of 152 reviews" "
Rating 2 - Terrible. 3 out of 152 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I liked breakfast being served to the room. I didn't like the mould on the bread. They apologised for the mould and went ahead and charged full tariff for the breakfast on check-out. (e.g. several thousand baht plus 1Baht) Nice staff but very ........provincial.
Stayed 5 nights in Feb 2020
Response from The Residence Team on 29 Feb,2020
Dear Value guest, firstly, please keep thank your for your kind choosing us as your choice of accommodation in Phuket, and very please keep our deep apologize for big problem happen on your breakfast time.we will Increase tightness recheck with kitchen team to be avoid this happen and again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool right outside the room! Felt like such luxury and its always fun to have a midnight swim :)
Stayed 5 nights in Oct 2019
Response from NIng on 15 Nov,2019
Thank you very much for your kind recent stay with us. we very most grateful that you have wonderful to stay with us. All of us looking forward to welcoming you back again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great and the privacy this propert gives you. Reception staff are always so helpful.
Stayed 8 nights in Oct 2019
Response from NIng on 23 Oct,2019
we very mos thank you for you kind recent stay with us and very very most thankful for your kind gave us good comment , All of us looking forward to service you again. with best regards, The Residence team

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very private and secure. Quiet and relaxing. Housekeeping ok.
Stayed 2 nights in Jun 2019
Response from NIng on 29 Jun,2019
Warmest greetings from The Residence Resort and Spa Retreat! Thank you for your recent stay with us at The Residence Resort and Spa Retreat. We appreciate great guests like you and sincerely hope you had a pleasant stay. We are looking forward to your next visit and wish you the best in your business and personal endeavors. with best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay from arrival to departure. Cannot recommend this accommodation enough.
Stayed 2 nights in Mar 2019
Response from NIng on 29 Jun,2019
Warmest greetings from The Residence Resort and Spa Retreat! Thank you for your recent stay with us at The Residence Resort and Spa Retreat. We appreciate great guests like you and sincerely hope you had a pleasant stay. We are looking forward to your next visit and wish you the best in your business and personal endeavors. with best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
It is a nice and quiet place, easy to go to another town
Stayed 2 nights in Feb 2019
Response from NIng on 15 Mar,2019
Thank you very much for your spend lovely time with us. we hope you get a wonderful stay and all of us looking forward to welcoming you back again.

6/10 Okay

Verified traveller

Liked: Cleanliness
I liked the apartment big open and with ovn swimmingpool. I did not like that the kitchen did not know how to make a simple american cup of coffee. I tried 5 times to get coffee from them. But they had no ideer on how to make a simple cup. Food was simple mostly cold on arrival to my room.
Stayed 12 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Residence Retreat and spa villias for the last 7 days.What a tranquill place to stay, the rooms where very clean and tidy, our pool villa had an amazing homey feel. The staff are all welcoming and friendly towards us.Great service at every request.The breakfast was very filling , it was a good idea to book breakfast included with the plung pool offer, it was ideal having that daily swim as it gets very hot.Close to the main back beaches , only a short walk or scooter drive. Will go back and stay there again...highly recommend it.
Stayed 7 nights in Oct 2018
Response from NIng on 1 Dec,2018
Dear Anonymous, Greeting from The Residence resort and spa retreat, firstly, we are very pleased to thank you for your kind recent stay with us and all of us very pleased thank you so much for your kind good review we will keep maintain good service and looking forward to welcoming you back again. with best regards, NIng

10/10 Excellent

Waqas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Residence Resort and spa
Great place to stay, nice and quite. Very friendly people. Over all an excellent place and I will definitely come back. Few things they can improve are, signs showing where what number villas are, refill the toiletries on daily basi, some street lights within the compound, just a bit more attention to finishing, one of the screw in the hardwood floor in the bed room was lose. Overall great please and I'm looking forward to coming back here soon.
Stayed 5 nights in Oct 2018
Response from NIng on 31 Oct,2018
Dear Waqas, Greeting from The Residence resort and spa retreat, we very most thank you for your kind good review us and Thank you very much for your suggestion. We are always keen to listen to our customers and to receive their feedback. This is the best way to improve our resort and services and maintain our client’s satisfaction. Thank you once again for your recent stay with us. All of our team looking forward to welcoming you back as soon. with best regards, The Residence resort pool villa team

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Travelled as a couple and stayed in the newer villas. Overall the villa was okay, they seem to be poorly maintained. Lots of little cracks, paint chipping, moldy smell under kitchen sink, and lights not working. The bed was horrible, and as hard as the floor. After only a couple of day sleeping on it we were experiencing back pains (did not have this the entire time we were in Thailand or any of the other hotels we stayed in prior). There was rarely hot water, just luke warm. The reception area is also poorly maintained, the couches look cracked and gross but that is less of a concern as you're only there shortly. Positives were they offered a shuttle around the compound, staff were friendly, close to Bang Tao Beach, villa was spacious, private and you get your own pool and deck. We went in Aug 2018 which is rainy/low season and got lower rates. I would not pay the regular high price for this villa.
Stayed 1 night in Aug 2018
Response from Ning on 31 Aug,2018
Dear Khun Sabrina, Greeting from The Residence Resort and spa retreat, firstly, we very so sorry to hear about your unfortunate experience , we really appreciated your feed back and will improved as your mention. Thank you for staying with The Residence Resort and spa retreat we hope that you will consider us for your choice for next trip again. With Best Regards, The Residence Team

8/10 Good

Jody, Ocean Shores NSW Australia

Liked: Cleanliness, staff & service
Nice villa - good location to everything from night markets to beach to convenience stores. Tuk tuk shuttle bus to Beach Club and Tesco daily , but also walkable to get out amongst the lifestyle. CONS - On arrival at night the reception area didn’t make an impression. A bit of updating is needed. Our bed was extremely firm ( should’ve complained but just accepted it ) and locks on doors needed repairing . PROS Lovely staff especially Su ( best PinaColada maker in Bangtao) Hard & Gibsi - they looked after us with a smile every time. Staff made everything from daily housekeeping to day to day activities easy . We couldn’t find a birthday cake for my sons birthday and that evening management personally delivered a cake to our room - candles and singing and all .. impressive Great room service .. food was quality and affordable . Outdoor pool and dining areas are pleasing
Stayed 10 nights in Jul 2018
Response from NIng on 15 Nov,2018
Dear Khun Jody, Thank you very much for taking the time in describing your stay at our resort . We are very pleased to read, that you had nice experiences at our villa and that you enjoyed all the amenities offered from us.We really love to welcome you soon again. with best regards, The Residence Resort team

10/10 Excellent

Jasna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from NIng on 23 Apr,2018
Dear Jasna, Thank you very much for your recent stay with us , please keep most thank you for your your good review us.

10/10 Excellent

Alison, Belper, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, private hotel
We loved this hotel. We had a private villa with one bedroom and pool. The pool and decking area was fantastic. The bedroom was lovely and we had a massive living room/ kitchen area too. Only slight draw back was it’s about a 20/30 min walk to beach which seemed massive in the heat! There is a shuttle bus but we just hired a scooter for the week which was only 400baht a day and allowed us to whizz around everywhere.
Stayed 6 nights in Mar 2018
Response from NIng on 3 Apr,2018
Warmest greetings from The Residence Resort and Spa Retreat! Thank you for your recent stay with us at The Residence Resort and Spa Retreat. We appreciate great guests like you and sincerely hope you had a pleasant stay. and looking forward to welcoming you back to stay with us again. best regards,

6/10 Okay

Emily, Toronto

Liked: Staff & service, property conditions & facilities, room comfort
Good for family
Day to day maintenance can be improved. I was short of shampoo and shower gel for two days and the lights do not work. When I told the buggy driver to pick me up from my room to spa, he did not show up. The villa need to be up kept better, painting, furniture. Also, no other facilities other the spa. More facilities, like inside gardens and more restaurants, better reception lobby are needed. It is however is nice for a family vacation. The villas are very private and they are home away from home, that type of a feel. They have kitchen which as a family, will save a lot to buy food in the restaurants.
Stayed 4 nights in Feb 2018
Response from Chalinee on 5 Mar,2018
Dear Emily, firstly, we are please to thank you very much for your kind recent stay with us. and please keep apologize for our service that is need to be improve, we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

jess, nyc

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. 15 min walk to beach
Nice place, the private pool is the wow factor. Everything inside is standard. You can walk to the beach and supermarket if you like walking 15-20 min. There’s a delicious restaurant across the street and night markets on Mon and Thurs. No TV in the bedroom and only 2 bottles of complimentary water per day. The staff was helpful with an early check in. For only two people, I’d probably stay on the beach next time but this place would b perfect for large families.
Stayed 3 nights in Feb 2018
Response from Chalinee on 18 Feb,2018
Thank you very much for your visit us at The Residence Resort and spa retreat. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcome you again soon.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
All facilities and conditions are bed. We can not shower,the water flow is small
Stayed 4 nights in Dec 2017

8/10 Good

traveller , m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel
Comfortable hotel , room and nice staff , good location

4/10 Poor

Clement

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing stay: nice property but poor service
The villas are very spacious and nicely furnished. But many basic facilities are not functioning! In my case: there was no water at all on day 1,then no hot water on day 2, during all stay the wifi has poor connectivity and went completely off on day 3. All of these things can be fine if solved promptly; but at this residence, there was NO willingness to help, to the point of the receptionist who couldn't speak English hang up on me when i was chasing for Wifi to be restored. So overall a very disappointing stay in a property that could offer so much better.

10/10 Excellent

P, Washington, D.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great villa experience!
I'd definitely recommend The Residence! The 3 Bedroom was very spacious, including the indoor and outdoor space. Having breakfast included with our room was also a plus! It was delivered fresh to our door every morning and the room service guy was extremely friendly! Although we did not use our private pool, it was aesthetically pleasing to looking out, especially at night time when then pool lights illuminated the courtyard. Overall, this was a great stay at a very affordable price!

10/10 Excellent

Alan, Australis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort.
A nice resort. Great rooms. Many with private pools. A little remote but they offer free shuttles to various locations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great hotel

6/10 Okay

Cindy, Vancouver, BC

Disliked: Staff & service, property conditions & facilities
Spacious villas esp for families, couples, friends
I booked the 2 bedroom villa (#109) which was good for me and my boyfriend as well as another couple. However, I will have to say that there were some minor things which weren't up to par...making this more of a 4-star place instead of the advertised 5. PROS: large outdoor pool, spacious living room/kitchen space, free "mini-bar" fridge items (2 beers, 2 soft drinks, water, sml juice box) restocked daily, comfy bed, reliable air con, all-you-can-eat a la carte breakfast, comp shuttle (scheduled) and use of facilities at Bliss beach club, walking distance to local market held on Mon and Thurs, close to Tesco supermarket, location in Bang Tao area. CONS: wifi connection problems first night but resolved promptly, towels weren't replaced first night, no fan in the washroom, hard wooden lounge chairs w/o pads (had to ask repeatedly to get more chairs and padding), slow to respond to certain requests, had to ask repeatedly for extra pair of keys to lock room doors, taxis they booked are always overpriced (better to use GrabCar app), hot breakfast items were cold and bland the first 2 days, secluded area not much nearby, better to stay here if you have a car or don't mind cabbing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice single room villa
Very quiet, nice private villa with pool, although the pool is small but good for my baby.

10/10 Excellent

Sarah, Daylesford, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic villa
Had a wonderful time at The Residence. Villa was absolutely stunning and gigantic! Could have had 10 people stay there! Air conditioning was icy cold, pool was enormous and crystal clear, gardens were beautiful and housekeeping were terrific.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful villa
Was warmly welcomed and able to check in a couple of hours early. Driven to my room in a little buggy. I stayed in a one bedroom villa and it was amazing. More like a 5 star resort than a 4 star. The villa was spacious, clean and modern. The pool was a decent size with a nice water feature and Sunlounger. Very private. The kitchen was well equipped. Good tv channels. Free wifi which was a little slow sometimes but decent. The villa was tastefully furnished and overall it was just luxury. There didn't seem to be much to do in the vicinity. The resort offers free lifts down to the beach which is quite nice and peaceful. The beach club down there is quite expensive.

10/10 Excellent

Geoffrey, Toronto NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spacious room with apartment facilities with plunge pool,good for Thai humidity. Restaurant food was very good and service excellent.Linked up with Bliss beach club on Bangtao beach which was clean,safe and beautiful.Would highly recommend. We obtained a very cheap rate during oct off season. Also had a massage - excellent value for money and staff very professional and friendly.

10/10 Excellent

Lindie, Pretoria, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
Enjoyed every minute of our stay. Tesco just 5 min walk away and could buy food there to cook in the Kitchen. Splash pool was used often because of the heat in Phuket. Also made use of the free gym offer and enjoyed Pilates and Yoga classes with Jo! Will definitely stay here again.

10/10 Excellent

Shamir, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back again here for sure!
The villa,is more than what the picture offers.its more awesome if you could experience it yourself...!!! its definitely worth the money and time spend there!! The villa is near amenities like Tesco,to buy some food and snacks or drinks to last your stay at the villa.Bliss beach club is a definitely a must go!!!semi private beach club..best to catch some suntanning over there..plus the view and drinks! The only downside is the shower water pressure is kinda low,and the price of shuttle service to and fro to patong or other places is kinda expensive..but nonetheless... ItS awesome!!! if there is 10 or more stars for this villa..ill give it! ill definitely comeback here for sure. oh and dont forget the hattakarn spa massage..a definitely not to be miss! From your guest, Shamir 8-12sept. :)

10/10 Excellent

Rupul, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and bit away from the main beach, love
Great staff and beautiful location. The villa is nicely maintained and the staff is very pleasing

10/10 Excellent

Benjamin, Hat Yai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
We enjoyed our time. The service was great and everything was really nice.

10/10 Excellent

Irene, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs and comfortable villa
Everything there was great. The spa therapist's technique is not up to my expectation.

8/10 Good

Chik Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anita, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise only a short distance from Patong
In one word, amazing! Couldn't rate this place any higher and it's a shame. The villa and resort was spectacular, the staff were welcoming, helpful and so friendly. Can't wait to go back!!

10/10 Excellent

Rehan, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny!!
One of the Best Villa stays i have had in a long time.. Very Friendly staff.. At your service round the clock.. Amazing Spa Treatments..

10/10 Excellent

rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Exactly what we wanted. Very quiet area. Staff were great. Will definitely be going back.

10/10 Excellent

Peter, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic sojourn at Residence Resort
Very romantic place....needed a car to get around the island. The tie up with the Bliss beach Club was also good, for watching the sunset, swimming in the sea and sunbathing.

8/10 Good

Caroline d.

Liked: Cleanliness, staff & service, room comfort
Very relaxing
We loved having our own little pool to relax in after a long day of scootering around Phuket. The hotel is super private and quiet - perfect for us. The breakfasts were very substantial and kept us full until dinner on most days. Staff were very helpful and friendly. Rooms were serviced daily and the free drinks and snacks were replenished daily. Highly recommended.

10/10 Excellent

Gar, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good But far away to town. No 7-11 nd supermarket nearby.

10/10 Excellent

YG, family of 4, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Perfect for family
Great stay, strongly recommended for families. We would definitely stay here again.

8/10 Good

Sally, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Professional, Friendly, Courteous; Cleanliness: Spick and span; The beds are hard and lumpy making it difficult to have a good nights sleep. Bang Tao beach is filthy, both the sand and water.

6/10 Okay

James

Liked: Property conditions & facilities

10/10 Excellent

Nicklas, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this resort!
Incredibly beautiful resort, extremely calm and relaxing! We unfortunately only had time to stay here for two nights, we for sure wished we could have stayed longer. We stayed in five 4 and 5 star hotels in the Krabi/Phuket area during our visit and this resort was our favourite! The rooms or apartments were very spacious, came with a modern design and had an own private pool. Breakfast selection was great, the spa was of high quality, roomservice was fast and the restaurant served tasty dishes. The location was excellent, close to three beautiful and less crowded beaches. Can't say anything negative, we will come back here for our next visit to Thailand!

8/10 Good

Nutcha, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice villa and cozy place for rest
I had stayed for 3 days 2 nights. It's wonderful vocation for our family. Children enjoys the swimming pool a lot. Rooms were nice and cosy. Facilities in house is completed even kitchenware. Just a bit bad that not close to the sea.

8/10 Good

SS, SG

Liked: Staff & service, property conditions & facilities, room comfort
Quiet and tucked away from the busy beaches.
Real pleasant experience with the stay at their 3-Bedroom Duplex villa. Staff were helpful and paid attention to details of needs. Kitchen is fully equipped and appliances works well.

10/10 Excellent

Nicholas, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Brand new; Value: Amazing; Service: Go the extra mile; Cleanliness: Gleaming; Private dipping pool very romantic, supermarket nearby , fantastic furniture shop

10/10 Excellent

Josh, nl, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful private pool, 5-10 minute walk to beach.
Had a great stay, staff was really nice. Many had limited English, but could always find someone quickly who could understand you. You have full access to a shower, chairs, and pool at the beach, they are partners with the bliss beach resort, just being the orange towels provided by the resort. Food at the red room was cheap and tasty.

10/10 Excellent

faz, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
The check in was good friendly staff room was clean nice layout nice pool only issue we had was the light system failed so we had to shift villas not anything the hotel could have foreseen then we had a swarm of bees move into our gazebo in wich they promptly got pest controllers to spray and got rid of them provided us with some entertainment watching from inside again not the hotels fault but overall the staff where really friendly and made an effort to look after us and getting to know them and engaging them was fun to the only down fall was it was a little to far away from a handy store or other outside amenities like just ducking out to grab things from the store was a mission but overall would stay again

8/10 Good

Mayur, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
splendid villa
Well equipped and clean villa.. clean plunge pool. Good choice for a private romantic stay

10/10 Excellent

Devin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing everything
One of the best experiences that we have experienced. From the first day till the last, we kept commenting on how if we were to visit phuket again, we would definitely stay here again. The staff took care of every little detail and made us feel so welcome. It helped that they offered complimentary yoga and Pilates classes and the instructor was very good. Breakfast was something we looked forward to as well! No doubt, I would highly recommend this hotel to anyone visiting phuket.