We're thrilled to hear that you had such an exceptional experience during your stay at The Village Coconut Island Beach Resort. It's truly heartwarming to know that our staff went above and beyond to make you feel like royalty and catered to your every need.Maintaining the cleanliness of the beach and providing excellent service from the front office to every corner of the resort is our commitment to ensuring an unforgettable stay for our guests. We're glad to hear that your villa and pool were immaculate and well-serviced, contributing to your overall satisfaction.The fact that you enjoyed our food and cocktails to the extent that you have the "bellies to prove it" brings a smile to our faces. We take pride in offering exceptional culinary experiences.Your recommendation means a lot to us, and we genuinely appreciate your kind words. We look forward to welcoming you back to our incredible hotel for more memorable moments in the future.Tropical Regards,Mark and Team

Dear John,We were very disappointed that we were unable to meet your expectations during your very brief stay with us. Please do accept our apologies, our only intention is to try to ensure that all our guests only have the best stay with us. It seems we fell way short in this instance. As we discussed and agreed with you at the time, we would process your refund and that it would take up to 14 days to arrive to you.This is still the case, we have authorised everything since 20th December, so you should receive your funds any time now. I have no idea about your conversation with Hotel beds, they are normally very efficient at managing these processes. It seems that there may simply have been some confusion at their end. What I would say is that anyone reading this review and hopefully others is that our feedback is normally exceptional, if something does go wrong (we are human), we are always very quick to react and try our very best to find a solution that makes everyone happy. Unfortunately in this situation, we were unable to have the opportunity to do so.We wish you all the very best for 2023Mark and Team

Dear Marianne, We would like to thank you for your feedback and taking the time to review our resort and your experience. Firstly, we are delighted that you felt that the island was beautiful and that you enjoyed our Sa treatments. I would personally like to thank you also for your constructive feedback. We are always striving to improve our services, so all feedback, both positive and constructive is welcomed. I have noted your comments and will be discussing them with the team directly. We wish you all the very best Mark and Team Best Regards Mark Ashman General Manager The Village Coconut Island

Dear Edmund, Thank you for taking the time to share your experience at The Village. We are simply delighted that you enjoyed your stay with us so much. I am most pleased that our staff were able to take care of your every need, that is exactly what we aim to do. We sincerely look forward to welcoming you back to The Village in the future. Kind regards Mark and Team

Thank you so much for your delightful review. We are so pleased that we delivered such a fantastic holiday experience for you. It sounds like you made the most out of being able to enjoy the peaceful relaxed lifestyle on Coconut Island as well as exploring on the very hectic Phuket!! Thank you once again Mark and Team

Thank you or sharing your experience.We are thrilled that you enjoyed dyer stay with us.

Thank you for your review

Thank You for your review score, we are thrilled that you enjoyed your stay with us.

Dear Anonymous, Thank you so much for your fantastic review. We are thrilled that you enjoyed your stay so much. Thank you especially for your kind words about our team, they will be very proud. It seems that the food and beverage team really did take good care of you, which pleases us all. Thank you once again. Mark

Dear Anonymous, Thank you for sharing your experience. We are thrilled that you enjoyed your stay with us. We are also very please that you enjoyed the food as well, very important!! We wish you all teh best for your future travels.

Dear Anonymous, Thank you so much for your lovely review. We are delighted that you enjoyed your stay with us. Tropical Regards Mark and Team

Dear Anonymous, Thank you for your review. We are delighted that you had such a fantastic stay with us. Thank you also for your compliments regarding our staff and resort. Tropical regards Mark and Team

Dear Tom, Thank you for sharing your experience. We are thrilled that you had such an awesome stay with us. Thank you for the many compliments, our team will be very proud. Tropical regards Mark

Thank you for your review. We are delighted that you enjoyed your stay with us.

Baralio, Thank you for your review. It seems that you have followed up on your promise to try and destroy us online at the time of your departure. I would like to make it very clear to any Expedia readers that this is not really a true account of The Village Coconut island. Of course, the resort is located on a beach. This can be clearly seen by any pictures seen online, both on our website and on the many review sites taken by past guests. The water surrounding Coconut island and Phuket is tidal. This is a natural phenomenon. Whilst the tide recedes, the sea bed is exposed, this naturally gives a different view of the area. Fortunately this only happens at specific times of the month and the water always returns within a few hours. I can categorically confirm that every swimming pool and jacuzzi (200 of them) are tested, dosed and cleaned daily. I'm not sure about your comments of the local area. There is a small local community of mainly fishermen, boat builders and long tail boat drivers. They live a very simple quiet lifestyle. If their living conditions did not meet someones expectations, then I would query expectations before stating that it was unsafe. I have been here for 13 years and have not known of a single crime in that time. Amazing considering your statement. The booking terms clearly state that you booked a non refundable package. Anyway, your threat to destroy us was noted and I sincerely hope that ay readers take this review for what it is. Regards Mark

Dear Panda7xx , Thank you for you review. We wish you the very best for 2020, Happy New Year.

Dear Anonymous, Thank you for you review. We are very pleased that you enjoyed your stay with us. Thank you for the recommendation, i means a lot. We do have many eco credentials, some you may or may not have noticed, they can be found on our website We are always working to improve in that area and will not stop until we are there!!. Thanks for the suggestions for improvement. Thank You once agin Mark and team.

Thank you for reviewing The Village Coconut Island Beach Resort. We are thrilled that you enjoyed your stay so much. We would like to wish you a Happy New year for 2020.

Thank you for your review. We are delighted that you enjoyed your time with us. Happy New Year.

Dear Anonymous, Thank you for your detailed review. We are delighted that you had such a great experience with us. It seems that you appreciated our culinary offerings so much, which is fantastic. The Chef will be very proud. I have noted your comments about the pools. All 200 of our pools are cleaned daily. It is possible that some leaves will drop into the pools between cleans, but hopefully this is kept to a minimum. All pools are treated with Chlorine daily. Once again, we do appreciate your feedback. Tropical Regards Mark

Dear Anonymous, Thank you for your review. I have noted your comments. I am sorry if there was a gap between your door and door frame. I only wish that you had reported it at the time, as we will always rectify and small issues like this very very quickly if we are made aware. We are always on hand to discuss any issues with guests, as our only priority is to ensure that everyone is satisfied. Thank you once again.

Dear Linds, Thank You for your review, we are very pleased that you enjoyed your stay with us.

Dear Anonymous, Thank you for your review. I am very pleased that you felt that the food has improved tremendously, the chef will be very happy!. I am concerned that you felt that the property as a whole has deteriorated since your last stay. I would be very pleased to communicate privately to help understand what exactly you are referring to. We are continually working to renovate and improve the resort as a whole in order to enhance our guests stay, so your comments are worrying. Please do contact me directly on info@thevillage-coconutisland.com

Dear Nejmi, Thank you for your review. We are very disappointed that we did not fulfill your expectations. We only endeavor to ensure that every guest is fully satisfied when they stay with us. I only wish that you had expressed your dissatisfaction with us during your stay. If we are aware of problems, we can nearly always resolve them easily. I am unsure why you believe the transfer to and from the mainland was expensive. Depending who guests book with, water taxi transfers are sometimes included in the booking prices, others are payable when used. Even when payable, the cost is only 100 baht per person per way. Other Island resorts will charge 2,500+ for their water taxi transfers. I am sure you will agree, that 100 baht compared to 2,500+ baht is a HUGE difference and actually very inexpensive. With regard to your alleged food poisoning. Again, I wish this had been communicated and reported. We take these situations very seriously and like to conduct full investigations , when they are reported. As it is, I cannot comment further as I do not know where your came from, what you ate prior to a arrival, what you ate here and many other factors. We had no other related cases reported at that time, so am suspicious that you may have eaten something prior to arrival. Thank you

Dear Mohammad, Thank you for sharing your experience of The Village Coconut Island Beach Resort. We are simply delighted that you had such great experiences with us. We all look forward to welcoming you back again in the future. Tropical regards Mark and Team

Thank you for your review.We are delighted you enjoyed your stay with us.

Dear Anonymous, Thank you for sharing your wonderful experience here on Travelocity. We are delighted that you appreciated our Resort so much. We agree, it is a great escape from the busy and bustling Phuket and is so peaceful. We look forward to welcoming you back again. Tropical regards Mark

Thank you for your review

Dear Anonymous, Thank you for your great review of The Village Coconut Island. We are thrilled that you enjoyed so many aspects of your stay. Our staff will be very proud that they contributed to your relaxing and enjoyable time. I will pass on your compliments to Lynsley, Yuth and Alan, they ill be very proud. We all look forward to welcoming you back again in the future. Tropical Regards Mark

Dear Saeed, Thank you for posting a review for The Village Coconut Island Beach Resort. We are thrilled that you enjoyed your stay so much. Tropical regards Mark

Dear Nahid, Thank you so much for sharing your experience here on Expedia. We are delighted that you enjoyed your stay so much. We are particularly pleased that you found the resort to be friendly and enjoyed the food so much. Very important aspects of any holiday! Once oaf our greatest assets is the location, only 5 minutes by water taxi and you feel like you have escaped the hustle and bustle of Phuket. We hope that you had a safe homeward journey and look forward to seeing you again. Tropical regards Mark

Dear Anonymous, Thank you for talking the time to review The Village Coconut Island. We are thrilled that you found our resort to be Relaxing, peaceful and luxurious. Our Executive Chef will be very pleased that you enjoyed the restaurants so much. Thank You once again. Tropical Regards Mark

Dear Anonymous, Thank you for reviewing The Village Coconut Island. We are so pleased that you enjoyed your stay so much. We share your view that the Villas are fantastic, especially with their own private pools. The Chef will be delighted that you enjoyed this breakfasts so much!! We are look forward to seeing you again in the future. Tropical Regards Mark

Dear Hasan, Thank you for giving our hotel such a great score. You must have really enjoyed your stay with us. We hope that you had a safe homeward journey and look forward to seeing you again in the future. Tropical regards Mark

Dear Anonymous, Thank you for sharing you experience. We are thrilled that you appreciated and enjoyed your stay in one of our very special 5 bedroom beach front Grand Villas. They are simply stunning. Being on an Island, it is an adventure to get here, but with our very frequent (every 30 minutes) water taxi service, we hope it remains convenient for our guests. Sometimes the extra effort is worthwhile, once you arrive on our secluded tropical island. Thank you once agin. Tropical regards Mark

Dear Anonymous, Thank you for reviewing The Village Coconut Island Beach Resort. Tropical regards Mark

Dear Gavin, Thank You for taking the time to post a review on hotels.com. It seems that we did not meet your expectations. I have to say that I don't quite know how else to respond to your review. It's hard to believe with all the positive responses either side of your review that it must have been very specific to you........ We are normally praised for our staff service levels to our customers. To discuss further, then please feel free to contact me directly. Reading your last sentence.... maybe you stayed somewhere else?? We have over 400 staff working at The Village, 30 of which are from the Philippines and 370 (approximately ) are Thai??????? I would say it's quite impossible that your observation that it was rare to find a Thai person be true? Tropical regards from a rather confused Manager. Mark