Indoor pool

Reviews of Ana Hotels Sport Poiana Brasov

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 48 reviews" "
Rating 8 - Good. 13 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eyal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great spa and location
Stayed 3 nights in Dec 2023

10/10 Excellent

kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool. Good food.
Stayed 1 night in Sep 2023

4/10 Poor

Anton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was ok
Stayed 2 nights in Feb 2023

10/10 Excellent

Oleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area near hotel !
Stayed 2 nights in Aug 2022

8/10 Good

Lucia-Vali

Stayed 1 night in Aug 2022

10/10 Excellent

Mohamad, Amman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The responsiveness of the staff is extremely excellent. The hotel is very close to the ski slope. The ski equipment and the ski school are at the same building. You also can buy the ski pass from the fron desc
Stayed 3 nights in Mar 2022
Response from Ionela Alexii on 7 Mar,2022
Dear guest, Thank you for your nice review. We are looking forward to welcome you again in our location. Best regards! Ana Hotels Team

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Perfect
Stayed 4 nights in Dec 2021
Response from Ionela on 28 Dec,2021
Thank you for your kind review.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming Staff! Like always very enjoyable to stay in this hotel! Great breakfast!
Stayed 1 night in Dec 2021
Response from Ionela on 14 Dec,2021
Dear guest, Thank you for your great review. Looking forward to welcome you again in our location.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Ionela on 3 Aug,2021
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Very good conditions
Stayed 2 nights in Jul 2021
Response from Ionela on 3 Aug,2021
Thank you for your kind review!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasing stay. Although pool and sauna were closed due to covid. I had a massage and enjoyed the hot tub, both very relaxing! Skiing was very busy. There is a lift right beside the hotel and ski rental was very convenient. Restaurant staff was friendly and food was fantastic.
Stayed 2 nights in Feb 2021
Response from Ionela on 15 Feb,2021
Dear Guest, Thank you for taking the time to complete our survey. We are very glad to know you were pleased with the hotel overall. Your comments will be shared with our entire staff. We look forward to hosting your stay once again and to entirely meet your expectations. Thank you for choosing Ana Hotels Sport Brasov!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

6/10 Okay

IOAN

Travelled with family
Liked: Cleanliness, staff & service
An overrated option with a bad p/q ratio
The hotel is nicely located (at least for walks, baby lifts and snow parties) and quite clean, with a cozy lobby and friendly staff. The pool and spa area is also pretty relaxing (at least when everybody is on the slopes). However, the rooms (even those categorized as king deluxe) are incredibly small, with too few amenities (for ex, no tea or coffer maker, no complimentary stuff etc), a rather meagre offer in the minibar and a hardly functional bath. Additionally, the main ski lifts are pretty far and, apparently, they don't offer a shuttle. The personnel in the restaurant is surprisingly clumsy (a lot of protocol mistakes) and sometimes even rude, with no possibility to pay by card for room service. Finally, it appears that the hotel uses the public parking located in front of it, so, during weekends at least, it is almost impossible to find a place (no places reserved for customers).
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room price was high, but the location is excellent
Stayed 2 nights in Jan 2020

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not recomended!
Tiny room no view out of small window (for air.) Bad location far from viliage and center of ski.
Stayed 3 nights in Jan 2020

8/10 Good

Mansur

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not perfect
The room was clean but quite small. The spa area is ok including a nice outdoor jacuzzi. Restaurant prices are overrated but at least the food was good.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location si great, the property has all the modern amenities, it needs more atention to clenliness and taking care of the property (there are beautiful flowers on the balconies, that are neglected).Over all we had a good time.
Stayed 1 night in Oct 2019
Response from Ionela Alexii on 26 Nov,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaasauna open 4pm instead 8am
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
they are very unpolite and not service-oriented. The hotel is nice, but the rooms are not clean enough
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

corina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Romania Clean, confortable tasty, thanks
Stayed 3 nights in Jun 2019

8/10 Good

Gabriel

Liked: Staff & service, property conditions & facilities, room comfort
Was very good , some issues with the cleanses in the room but was sorted out really fast , the breakfast was not very rich in products
Stayed 4 nights in Apr 2019
Response from Ionela on 29 May,2019
Dear guest, 

Thank you for taking the time to share your experience with us. Guest satisfaction is very important for us and that is why every review represents the best way to improve our services. We apologize for the aspects you mentioned regarding the cleanses in the room and the breakfast which made you feel uncomfortable. Please be aware that I will definitely pass your observations to our managers for future actions to be taken.
 We look forward to the opportunity to welcome you back to the hotel.

Thank you for choosing Ana Hotels Sport Poiana Brasov!

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
to be recomded to others
amanazing place
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean beautiful and in excellent location The Bathroom is open to the room with glass and it’s not comfortable with children
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel for our ski trip. Loved to pool to chill after a day of skiing. Breakfast was very good with a range of foods on selection.
Stayed 3 nights in Feb 2019

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very nice place, nice staff, brilliant swimming pool, sauna, jacuzzi, good breakfast. Could use a bit more attention to some details, like carpet on the hallway a bit worn, fawcet in the bathroom a bit worn, but we will definitely return.
Stayed 1 night in Dec 2018

10/10 Excellent

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a ski vacation
Very nice hotel, big rooms, very good breakfast. One of the beginners ski slope is just next to the hotel. Nice indoor pool and outdoor jacuzzi.
Stayed 3 nights in Dec 2018

10/10 Excellent

zabihollah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location, clean and calm
the location of the hotel is one of the best in Romania specially for winter sports. Hotel itself was great and the staff so kind, good breakfast, room was clean and calm.
Stayed 1 night in Nov 2018

10/10 Excellent

Pauline, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely picturesque hotel
Very clean hotel in a fantastic area. Staff were very polite and helpful. Breakfast was very good and varied.
Stayed 5 nights in Jul 2018

10/10 Excellent

Kathy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel in a breathtaking location. We can only imagine what a wonderland it must be in the winter ski season.
Stayed 3 nights in Jul 2018
Response from Ionela on 3 Aug,2018
Dear Guest, Thank you for choosing Ana Hotels Sport Poiana Brasov and for your great review. It is very rewarding to know that you had such a great experience during the stay at our hotel. Thank you once again and we are looking forward to the pleasure of welcoming you again. Kind Regards from Poiana Brasov.

10/10 Excellent

Ariela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall experience. Nice pool area/ spa. Clean room. Helpful staff.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

gmc

Liked: Cleanliness, staff & service, room comfort
awesome hotel, swimming pool, sauna
Great hotel , clean, modern ,spectacular location.

4/10 Poor

Greg, Chicago, IL

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel. Rude staff.
I stayed at this hotel for 3 nights with 3 friends. The hotel itself was beautiful. The room, facilities and grounds were wonderful. The staff, on the other hand, was rude, inattentive and disrespectful. Unfortunately, I don't speak Romanian very well, so when I spoke with them in English, the man at the front counter ROLLED HIS EYES at me and seemed annoyed to have to explain the rates that I would be paying for my stay. This happened at time of our check-in, so that set the tone for next 3 days. I went to see the pool and was harassed by a spa attendant because I was wearing shoes. I felt like I was being interrogated for a crime when she asked what I was doing there, what my name was and the room I was staying in. I told her I just checked in and wanted to see the pool. Perhaps if they had better signage or explained the rules more at the reception desk, these misunderstandings could have been avoided.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Excelent pool and SPA. Big and comfortable room. Kids' room was closed. Average food.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gran lugar para quedarse en el área de Bran y Brasov, rodeado por el bosque
Stayed 5 nights in May 2023

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic hotel. Breakfast is great, pool and jacuzzi are amazing, room clean and staff professional.
Stayed 2 nights in Sep 2021
Response from Ionela on 13 Sept,2021
Dear guest, Thank you for taking the time to give us such a great review. We are looking to welcome you again in our hotel. Best regards! Ana Hotels Team

10/10 Excellent

Jean-Luc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avec Kronwel les 2 meilleurs hotels de la region
Parfait ! Accueil pas très souriant mais tout le reste était parfait.
Stayed 1 night in Nov 2019
Response from Ionela Alexii on 26 Nov,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Timofey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Вот просто все было хорошо! Очень приятная гостиница!
Stayed 3 nights in Oct 2019
Response from Ionela Alexii on 26 Nov,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kobi, במרכז העיר

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מצוין! מומלץ!
מלון מעולה במיקום מצוין בפואינה ברשוב. מתקני ספא מעולים, לרבות ג'קוזי חיצוני מפנק. ארוחת בוקר טובה בסגנון בופה. היינו בחדר קינג. החדר לא גדול, אך מעוצב יפה עם מרפסת והתאים לצרכינו. תשומת לב שאין מזגן בחדר. לנו זה לא הפריע כי הלילות היו קרים וישנו עם חלון פתוח שהחליף את הצורך במזגן.
Stayed 3 nights in Jul 2019
Response from Ionela on 18 Sept,2019
Dear Guest, Thank you for choosing Ana Hotels Sport Poiana Brasov and for your great review. It is very rewarding to know that you had such a great experience during the stay at our hotel. Your appreciation of our location and high quality services will be shared with our entire team. Thank you once again and we are looking forward to the pleasure of welcoming you again. Kind Regards from Poiana Brasov.

8/10 Good

Kari E., Oslo

Liked: Cleanliness, property conditions & facilities, room comfort
The hotell was really nice, however check inn was not good. A mix up with the room booked, and unwillingness to fix this. Also some confusion regarding extra payment for babycrib and in general an unfriendly behaviour when checking in is something you dont expect at a 5 star hotell. Other than that everything was really nice.
Stayed 2 nights in Jul 2018
Response from Ionela Alexii on 8 Aug,2018
Dear guest, 

Thank you for taking the time to share your experience with us. Guest satisfaction is very important for us and that is why every review represents the best way to improve our services. We apologize for the aspects you mentioned regarding the chekc-in which made you feel uncomfortable. Please be aware that I will definitely pass your observations to our managers for future actions to be taken.
We look forward to the opportunity to welcome you back to the hotel.

 Thank you for choosing Ana Hotels Sport Poiana Brasov!

8/10 Good

Ortal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מצויין
מלון מעולה!! חדרים נקיים . ארוחת בוקר טובה מאוד. בין הטובים ביותר בפוינה ברשוב שדרגו לנו את החדר . היה מצויין
Stayed 1 night in Jul 2018
Response from Ionela on 3 Aug,2018
Dear Guest, Thank you for choosing Ana Hotels Sport Poiana Brasov and for your great review. It is very rewarding to know that you had such a great experience during the stay at our hotel. Thank you once again and we are looking forward to the pleasure of welcoming you again. Kind Regards from Poiana Brasov.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JOAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fiquer positivamente surpreendido
Adorei o hotel. É mesmo junto ao início da pista de ski. O staff é muito prestável, desde a recepção, ao bar, ao restaurante, à senhora da limpeza junto da piscina. O hotel tem uma piscina interior enorme e aquecida e jacuzzi. O pequeno-almoço tem vista para a pista de ski e é um pequeno-almoço excelente. O quarto não é muito grande, mas também quem é que quer ficar no quarto com uma pista de ski ali à porta e com o Spa e a piscina interior?. Gostei muito. Espero voltar e espero conseguir o preço que consegui.
Response from Ionela on 3 Apr,2018
Dear guest, Thank you for taking your time in giving us your feedback. We are very glad that you enjoyed the stay and hope to welcome you back. Thank you!

10/10 Excellent

Ioana, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un 5 estrellas :-)
El Hotel supera las expectativas, muy cuidados hasta los ultimos detalles,decorado con mucho gusto, el spa y las Saunas estan muy bien, en definitiva un 5 estrellas de España.