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Reviews of Villea Port Dickson

4 out of 5
Villea Port Dickson
Batu 10, Tanjung Biru, Port Dickson, Negeri Sembilan

Reviews

7.2

Good

Rating 10 - Excellent. 27 out of 119 reviews" "
Rating 8 - Good. 42 out of 119 reviews" "
Rating 6 - Okay. 30 out of 119 reviews" "
Rating 4 - Poor. 11 out of 119 reviews" "
Rating 2 - Terrible. 9 out of 119 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nur Fakhirah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
need to go up stairs in order to go to the room. preferred ground floor, especially for elderly that are wheelchair bound.
Stayed 3 nights in Feb 2024
Response from Ridzuan Nordin (Resort Manager) on 13 Feb,2024
Dear Nur Fakriah,Thank you for taking the time to share your feedback with us. We appreciate your valuable input and understand the importance of accessibility, especially for our elderly guests. We sincerely apologize for any inconvenience caused by the need to navigate stairs to reach your room.Your concerns are of great importance to us, and we are committed to enhancing our guest experience. We will certainly take your preference for ground floor accommodations into serious consideration, particularly for guests with mobility challenges.Please rest assured that your feedback will be shared with our team, and we will explore ways to improve accessibility for all our guests. Your satisfaction is our priority, and we hope to have the opportunity to better meet your needs in the future.Thank you for choosing our hotel, and we look forward to serving you again.Best regards,

4/10 Poor

Shan

Travelled with family
Disliked: Amenities, property conditions & facilities
Not relaxing at all. There was a huge company retreat happening so there were 300 workers yelling through team-building games, and then a booming microphone voice for long periods, and then every room was raucous till 2am. If they are having one huge company retreat the hotel should really book out the whole resort and not let unsuspecting tourists like us book in.
Stayed 2 nights in Sep 2023
Response from Ridzuan Nordin (Resort Manager) on 13 Sept,2023
Dear Mr Shan,“We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone”Thanks

8/10 Good

Kok Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ridzuan Nordin (Resort Manager) on 6 Jun,2023
Dear Mr. Kok Lim,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Azaiddy

Stayed 2 nights in Apr 2023
Response from Ridzuan Nordin (Resort Manager) on 17 May,2023
Dear Azaiddy,“We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.”

10/10 Excellent

Naraseeni, Kuala Lumpur

Stayed 1 night in Feb 2023
Response from The Management - Villea Port Dickson on 31 Mar,2023
Dear Naraseeni,Thank your for your rating. Please come again.

8/10 Good

Wan Sanita

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was very nice, but not clean enough. Should put the dressing table in the master bedroom. Should add more plugs in the living room. Overall ok.
Response from Villea Port Dickson General Manager on 25 Jan,2023
Dear Wan Sanita,Thank you for taking your time to review Villea Port Dickson.We have taken note on your specific comment made pertaining to cleanliness and will use this as part of our weekly training with our employees.In addition, we have made significant improvements during the upgrading of Villea Port Dickson and will continue to with exciting improvement plans moving forward.Thank you once again and we look forward to welcome you back in the near future.Regards,Mohd IqmalInterim General ManagerVillea Port Dickson

8/10 Good

MOHD RUZI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very good.
Response from Villea Port Dickson on 24 Mar,2023
Dear Mohd Ruzi,Thank you for your review and rating of your recent stay with us.We look forward to see you again.Regards,The Management

8/10 Good

Kamchoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Strategy location, but rooms are old. Breakfast is ok. Swimming a bit dirty
Stayed 2 nights in Sep 2020

8/10 Good

HIZAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

ziamah

Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
everything is old .. wear and tear .. door also cannot lock
Stayed 1 night in Jul 2020

10/10 Excellent

Barath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay
Stayed 1 night in Jul 2020

8/10 Good

Suhailah

Stayed 1 night in Mar 2020

6/10 Okay

Jude

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad management
A very badly managed hotel... its sad ....
Stayed 1 night in Feb 2020
Response from The Management on 27 Mar,2020
Hi Mr. Jude Thank you for posting this review. Firstly, we would like to sincerely apologize on the shortfall you have experienced with our services at PNB ILHAM Resort, Port Dickson. We also take on board your comments regarding the issues and action will be taken immediately to avoid future occurrences. We realize that your faith in our service capability might indeed shattered, but we would be thankful if you would give us another opportunity to be of service to you on your future travels to Port Dickson. We will ensure that we continue to improve on our service levels and product quality

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Joei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

AZWANIZA, KL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good to stay with family.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous!
Stayed 2 nights in Dec 2019
Response from The Management on 27 Mar,2020
Dear Sir / Madam Greetings from Villea Port Dickson (Formerly known as PNB Ilham Resort) Thank you so much for your time and effort to write us a review on Hotels.com. I am glad that we were able to assist you during your stay. One of our mission is to exceed our guest’s expectation, we are more than happy to be able to assist you at any time and condition. Thank you very much and we hope we will get another chance to render our hospitality to you again Best regards, The Management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was friendly especially Aziz at the reception counter. He was helpful and pleasant. The housekeeping staff was very helpful and efficient. However, the sink in the master bedroom was clogged and needed repair.
Stayed 2 nights in Nov 2019

10/10 Excellent

Athira

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PNB Ilham resorts in my opinion is brilliantly versatile; it has team building activities set up, near the beach, spectacular view and just 300m walk to Hutan Rekreasi TanjungTuan for a decent hiking experience/trail running. Best of both world! Family friendly too if the plan is to have a family day for our organisations/company. However if we have an elderly who is on wheelchair or walking frame; early information can be done so that the resort can sorts few arrangements to ease our loved ones.
Stayed 1 night in Oct 2019

10/10 Excellent

Noraisah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

wan nor amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Sultan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Nad, KL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was amazing, i would bring my family to come again. But there's no kids area/ kids room. but it's OK still can cover with nice pool
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space of the room is large
Stayed 1 night in Jun 2019
Response from The Management on 27 Mar,2020
Dear Sir / Madam Greetings from PNB Ilham Resort Port Dickson Allow me on behalf of our team at PNB Ilham Resort, Port Dickson to say thank you for your thoughts and comment on Expedia It is an honor to receive a glowing review from our valued guest and we would like to thank you. It has always been the mission and core values of PNB Ilham Resort, Port Dickson, to serve our guests at our best and exceed their expectations through bespoke service. Once again, thank you for your support on our brand, and we already look forward to your return

10/10 Excellent

Abdul malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A typical Heritage Resort
Resort recommended for family holiday. Nice view and you feel at ease staying..for breakfast nice delicacies of food were served..
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Very quiet away from the hussel and bussil. On a nice beach and close to the local bazzars.
Stayed 7 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The location is quite good. Cleanliness must be improved One waitress did not adress old people nicely.
Stayed 1 night in Mar 2019

4/10 Poor

Anna

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bedsheet was dirty.toilet leaking.no cutleries.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was too dirty and dusty. Poor maintenance.
Stayed 1 night in Feb 2019

6/10 Okay

NORHAFIZAWATI

Stayed 1 night in Feb 2019

6/10 Okay

Yat

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

dayahamr, KL

Liked: Staff & service, property conditions & facilities, room comfort
Nice and spacious apartment. suitable for big family. unfortunately, after check in, the apartment's floor was quite sticky. suggest the management to provide house slippers for the renters. but overall, i am satisfied with the environment.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the refrigerator very small to cater family food
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Spacious room but cleanliness was bad
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach and hiking place
Stayed 1 night in Dec 2018

6/10 Okay

azinmimi, Shah Alam

Disliked: Property conditions & facilities
Arrived 4pm. Room still not ready. Waited more than 30 minutes. Bathroom not clean. One of the room air cond leaking.
Stayed 2 nights in Dec 2018
Response from Noraini on 26 Dec,2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Good, Sungai Buloh

Liked: Staff & service
We booked for 02 rooms apartment but the upgrade us to 03 rooms apartment which is nice since we got a bigger apartments. On the downside, all looks dated and jaded. Need to refresh. My bed got bed bug.
Stayed 1 night in Dec 2018
Response from Noraini on 26 Dec,2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice view from room direct pool
Stayed 1 night in Nov 2018
Response from Noraini on 26 Dec,2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Azhari, Shah Alam, Selangor, Malaysia

Travelled with family and small children
Liked: Staff & service
It's good because of beach front. Nice rooms n good friendly staff. But Rooms r old n need repair n upgrade. Slow checkin, culd only get room at 4 pm. Limited choice of breakfast food Beach is dirty, smelly n water is cloudy
Stayed 2 nights in Nov 2018
Response from Noraini on 26 Dec,2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Hidayahr, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for family and group
Stayed 1 night in Nov 2018
Response from Noraini on 26 Dec,2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Marissa, Selangor

Disliked: Property conditions & facilities, room comfort
+I was given a good sized 3 bedroom apt (3091), when I booked for 2 bedroom apt. So we had ample living room space. Best was we got the pool view. +Adequate room amenities +We had dinner at Serambi Café, food was yummy, drinks were diluted, service was friendly. +Breakfast good selection and delicious. -Room facilities/furniture/bedding need lots of repairs/upgrade/replacing. Master bedroom: Floor tile broken, a/c leaking, bidet hose in toilet leaks, toilet sink water drains very slow. 2nd bedroom: Ceiling fan not working. Living hall: TV ceiling fan not working. Some lights not working. -Building lift is smelly with murky carpet. -Swimming pool water not so clean, can see leaves/small objects. Pool towel not enough and pool attendant always missing. -Not enough parking for hotel guests. Should open up outdoor lot beside hotel.
Stayed 1 night in Nov 2018
Response from Noraini on 26 Dec,2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.