2/10 Terrible
Verified traveller
Travelled with group
31 Oct,2023
Disliked: Cleanliness, room comfort
Bedbugs
We had a great time in Lisbon, Viseu, and Braga. The last week of our trip in Porto, was such a terrible staying in the Sáto Lázaro-Oporto City View Apartments.
1. ☆☆ It was a apartment room in 2F. We wondered why our bodies were so itchy. On the third night of our staying there, we found bedbugs crawling over pillows around 2 a.m. We caught about five bedbugs and some of them were big. When I burst them, they poured out our blood because they sucked lots of blood. A few spots were had been for two days, but from the third night we checked the bedbugs, I think each person was bitten by about total 100 bites until check out.
We couldn't sleep at that night, because we were scared. We stayed up all night.
I sent a message to the manager with some photos at around 5 a.m., and I got a reply at 10 a.m. He said he was so sorry and he would make us to move to the third floor. We moved to the third floor after 2 o'clock.
Nevertheless, the bedbug bittings continued after that, even we were bitten just sitting on the sofa. Last night we also found and killed one bedbug on the bed in 3F.
After moving to the third floor, that day, the manager came to our apartment around 5 p.m. he said we were the first people to say about bedbugs but it doesn't mean we're the ones who contaminated the apartment with bedbugs. he said that the bite on the 3rd floor seems to be due to a bedbug with in our luggage from 2F. he said because of our claim, he had bought the bedbug killing medicine steam sprayer
Verified traveller
Stayed 6 nights in Oct 2023
