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The carpet smells. The first room was widely open. The lock was broken. The front desk staff wasn't very polite. Very limited food options for the included breakfast.
Staff were friendly and kind. Breakfast was good. Pool and hot tub great...(a bit too much chlorine.). Fitness room was limited but ok. Side door not secure with card access. Thanks you.
Room was great, bed was comfy and pillows were cloudlike. Hotel wasn’t modern but was comfortable and clean. Pool
was awesome. Jennifer at the front desk was lovely, friendly and helpful.
Staff was welcoming, pleasant, helpful. Very clean and comfortable.Breakfast was excellent. Probably one of the most pleasant stays at a property in years- and we travel a Lot!
Everything was easy, great place to stay. It's a little remote and makes you feel safe and sound.
Milton
Stayed 4 nights in Nov 2023
6/10 Okay
Shamekia
13 Nov,2023
Liked: Staff & service, room comfort
Tho not a bad place, property could be updated more. Super Friendly Staff. Very accommodating. However the bathroom walls were beginning to mildew & the tube faucet would still run while the shower was on cause the water in the tube to fill. Thank God the drain was kinda fast. I didn’t complain but that was kinda an issue. The hot water was plentiful & goid shower pressure. Beds were comfortable, we slept really well.
The water pressure far exceeded any hotel we have ever stayed in. The room was very clean and the bed was very comfortable. The cleaning staff did a great job as we stayed over three days. The breakfast quality was very good. I have never seen a machine that makes pancakes in one minute with the touch of a button. Highly recommend the facility.
Was not given the room i paid for, nor any restitution for them not living up to their end of the deal. The hotel itself is old as dirt and does not try to hide it. We felt very gross staying here and will not be using hotels.com or best western ever again
Brandon
Stayed 1 night in Nov 2023
Response from mohammad on 8 Nov,2023
Thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed the areas in which we can and will improve. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay.Best Regards,Mohamed GanchiGeneral Manager
Very friendly staff from the front desk to the dining area. Danish in dining area was consistently replenished prior to running out. Warm breakfast available. Very comfortable beds and nice room. Only (minor) complaint is that the view from the window is the exterior of another section of the hotel. I definitely recommend this hotel and would definitely stay again.
Front desk staff were welcoming, friendly, and informative. Rooms were clean and comfortable. Walls are very thin. I could hear everything the people next to me were doing. Their TV, talking in normal voices, showering. Too loud to stay there again.
Response from Best Regards, Mohamed Ganchi General Manager on 7 Sept,2023
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and for the poor service you received from one of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future.
Response from Best Regards, Mohamed Ganchi General Manager on 7 Sept,2023
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and for the poor service you received from one of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future.
First checking in lobby was dirty (portion of rooms have people living there full time) - staff was nice enough checking in. Went to room - door was ajar - never had that before. Didn't fell safe going into room. Room was average. No soap or shampoo in room. Had to request. No doors to outside locked at any time of day/night. One of the back doors was open with extension cord to laborers (being PC) could listen to music/drink/get high again not safe. Later that evening going out for food they mocked me and my finance leaving - I guess because I complained that the door was propped open and they were parting.
I was however upgraded to an executive room - not really sure the difference...Door locked but deadbolt lock had no attachment to door... I have photos.
Complained to best western apon leaving - no response from the company. Partially my fault for staying in a Best Western but at 230/night I expected something reasonable. Never again
James
Stayed 1 night in Aug 2023
Response from Mohsin G on 15 Sept,2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich
very nice property for the price. Great, friendly &helpful staff! Only cleanliness issue was that the upstairs hallway smelled VERY BAD of stale smoke! Thank goodness the smell was not in our room.
Wifi was spotty in the room - roku couldn't stay connected, neither could my computer.
Julie
Stayed 5 nights in Jul 2023
Response from Mohsin G on 15 Sept,2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich
10/10 Excellent
linda
Travelled with partner
10 Aug,2023
Liked: Amenities
Wished you could open the windows
linda
Stayed 1 night in Aug 2023
Response from Mohsin G on 15 Sept,2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich
8/10 Good
Chantal
Travelled with family
6 Aug,2023
Liked: Amenities
Great calm area bear all places near y car. Altought the hotel is not renovated.. its great quality if u pay a good price. Everything in our room 157 was workibg. Swimming pool is great size for the hotel stars. Jacuzzi is great even if bubble was not working. They are about to fix it soon. I think its great budget for long stay. I paid much more 2 months before my stay because it was summer vacation for all. High season!
Chantal
Stayed 2 nights in Aug 2023
Response from Mohsin G on 15 Sept,2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich