Exterior

Reviews of Sonesta Select Boston Foxborough Mansfield

3 out of 5
Sonesta Select Boston Foxborough Mansfield
35 Foxborough Boulevard, Foxboro, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 454 out of 943 reviews" "
Rating 8 - Good. 294 out of 943 reviews" "
Rating 6 - Okay. 94 out of 943 reviews" "
Rating 4 - Poor. 62 out of 943 reviews" "
Rating 2 - Terrible. 39 out of 943 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, Bloomfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and comfortable with good sized rooms and quality linens.
Stayed 1 night in Mar 2024
Response from Michelle on 25 Mar,2024
Thanks for staying with us.

8/10 Good

Henry

Good
Stayed 2 nights in Mar 2024
Response from Michelle on 20 Mar,2024
Thanks for staying with us!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle on 17 Mar,2024
Thanks for staying with us.

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a really nice room in a nice quiet area with easy access to things to do around the hotel via vehicle. Great parking and accommodating and friendly staff!
Stayed 4 nights in Mar 2024
Response from Michelle on 13 Mar,2024
Thanks for staying with us!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price; wonderful accommodations.
Stayed 2 nights in Mar 2024
Response from Michelle on 11 Mar,2024
Thanks for staying with us.

6/10 Okay

LISA, Lenox

Business traveller
Liked: Cleanliness, property conditions & facilities
Check-in was a nightmare! My card was run twice for incidentals (room was paid for in advance). I got a card approval both times and signed. When I got to the room the front desk called to say the card did not go through. I had driven 3 hours in the pouring rain and was already ready for bed. I did not go back down to run the card a third time. My TV did not work!!
Stayed 1 night in Feb 2024
Response from Christina on 2 Mar,2024
Thank you for sharing your feedback about this recent stay at our property. We are very sorry you were unhappy with our hotel and will keep your comments in mind while we continue to hard to work to improve the guest experience. We hope you’ll stay with us again if your travels bring you to the Foxboro area.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on 15 Jan,2024
Thanks for staying with us.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Would defiantly go back. My kids where bummed that the pool was not open due to it being repaired, but that didn't ruin our stay.
Stayed 1 night in Jan 2024
Response from Michelle on 9 Jan,2024
Thank You for staying with us.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was perfect. Just the way I like it. The only downside is that like the other Soneasta Suites that I stayed in, I thought that they had a free breakfast, they didn't, but the bagel that I purchased worked out just as well.
Stayed 1 night in Jan 2024
Response from Michelle on 9 Jan,2024
Thank You for staying with us.

10/10 Excellent

Tania

Stayed 1 night in Jan 2024
Response from Christina on 13 Feb,2024
Thank you for your review!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Christina on 13 Feb,2024
Thank you for your review

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle on 8 Jan,2024
Thanks for staying with us.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ovet nighy lady was teally nice an helpfull great stay
Stayed 1 night in Oct 2023
Response from Michelle on 8 Jan,2024
Thanks for staying with us.

10/10 Excellent

Raymond

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Hotel staff was excellent
Stayed 1 night in Dec 2023
Response from Michelle on 2 Jan,2024
Thanks for staying with us.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Close to a lot of shopping and restaurants. Great rate and didn’t jump up due to the patriots game.
Stayed 1 night in Dec 2023
Response from Michelle on 18 Dec,2023
Thank You for staying with us.

10/10 Excellent

Steve

Stayed 2 nights in Nov 2023
Response from Michelle on 25 Dec,2023
Thanks for staying with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Michelle on 4 Dec,2023
Thanks for staying with us.

10/10 Excellent

Kira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was extremely clean, quiet, and Jeremy at the front desk was very kind and accommodating! Coming from a frequent traveling hotel guest, He deserves a raise!! We will definitely be back.
Stayed 2 nights in Nov 2023
Response from Christina on 28 Nov,2023
Thank you so much for your review!

8/10 Good

Joseph E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and I am very interested in the position is still available I'd appreciate a consideration and would be very interested in the
Stayed 1 night in Nov 2023
Response from Christina on 17 Nov,2023
Thank you for your review

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and sharp as if it were new facilty.
Stayed 1 night in Oct 2023
Response from Christina on 25 Oct,2023
Thank you for your review

2/10 Terrible

sharon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was dirty. the room had food pieces on the floor. The shower area was dirty. there was no toilet paper. they advertised a swimming pool which was not functioning or open during our stay. i specifically booked for this amenity. They should inform you that the pool is not working when you book. They didn't even have free coffee in the lobby in the morning.
Stayed 2 nights in Oct 2023
Response from Michelle on 16 Oct,2023
Thank you for making me aware of the situation. We will do better next time.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michelle on 15 Oct,2023
Thanks for staying with us.

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable and the staff were friendly.
Stayed 2 nights in Oct 2023
Response from Michelle on 15 Oct,2023
Thanks for staying with us.

4/10 Poor

Whitney

Stayed 1 night in Oct 2023
Response from Christina on 4 Nov,2023
Thank you for your review

10/10 Excellent

Tanya

Stayed 2 nights in Oct 2023
Response from Michelle on 14 Oct,2023
Thanks for staying with us.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel was just okay. Expected more for the price paid.
Stayed 4 nights in Oct 2023
Response from Michelle on 15 Oct,2023
Thanks for staying with us.

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From the homeless camping in back of the property to the dirty towels and disgusting bathroom, this place was not worth the money. The bathroom had dirty bandaids, sneaker prints in the dust, and short and curlies all over it. I through a towel down to walk on it, and the towel was stained and questionable! The staff was friendly, and they said we got the last room, so I guess I should be grateful ? No. I wish I had stayed at any of the other hotels in the area. The continental breakfast we paid for did not cover egg sandwiches, which were a 22$ up charge !!! In the morning as we were walking to the car, the parking lot was full of guys beginning to tailgate and party. Cool, but nope. It was the loud and obnoxious crowd that harassed my wife and I as we walked to our car with out of state plates. First Sonesta. Last Sonesta.
Stayed 1 night in Oct 2023
Response from Michelle on 9 Oct,2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Foxborough Mansfield. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Foxborough Mansfield. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michelle on 4 Oct,2023
Thank you for staying with us.

10/10 Excellent

Mikayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pleased with our stay! The room was impeccable, definitely reasonably priced, and the staff was super nice. We will definitely be back!
Stayed 1 night in Sep 2023
Response from Christina on 1 Oct,2023
Thank you for your review

10/10 Excellent

Norma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christina on 1 Oct,2023
Thank you for your review

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good until I open the curtain and it fell on top of me the staff was not surprised at all I guess it had happened before besides that everything was good.
Stayed 1 night in Sep 2023
Response from Christina on 30 Sept,2023
Thank you for your review

4/10 Poor

jessica

Liked: Staff & service, amenities
There’s a fire pit and last night there were people talking loud after 3am. I barely slept. I wouldn’t stay here again.
Stayed 1 night in Sep 2023
Response from Christina on 30 Sept,2023
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area.

6/10 Okay

Nataly

Stayed 1 night in Sep 2023
Response from Christina on 30 Sept,2023
Thank you for your review

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Overall great. The rate advertised with continental breakfast is incorrect as they don’t offer it but they do give you a voucher for coffee and pastries. Towel in the room was stained. Other than that, very comfortable and clean.
Stayed 1 night in Sep 2023
Response from Michelle on 25 Sept,2023
Thanks for bringing this to our attention we do appreciate that.

10/10 Excellent

REBECCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice!
Great hotel! Friendly people and love the area
Stayed 1 night in Sep 2023
Response from Michelle on 25 Sept,2023
Thank You for staying with us.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michelle on 29 Sept,2023
Thanks for staying with us.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert stay
Stayed for a concert at Gillette but there were also 4 weddings here and the bar area was crowded and reserved for the wedding so we couldn’t enjoy a drink after the concert
Stayed 1 night in Sep 2023
Response from Christina on 24 Sept,2023
Thank you for your review!

2/10 Terrible

Hantao

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Christina on 24 Sept,2023
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

6/10 Okay

Richard

Business traveller
Liked: Property conditions & facilities, room comfort
Please clean rooms daily!
The hotel isn't bad at all and is very proximate to some major area employers. They do not clean rooms every day and I see that as a major drawback to staying here. That said, other aspects of the hotel experience were fine, if not spectacular.
Stayed 4 nights in Sep 2023
Response from Christina on 24 Sept,2023
Thank you for your review.

6/10 Okay

Kellie, Pottstown

Liked: Staff & service
Sonesta Foxboro/Mansfield is in a convenient location- 20 min drive to Gillette stadium, shopping and food nearby. It was comfortable and safe. I gave it a 3 for cleanliness because the nooks and crannies of the room were dirty and the tub wasn’t the cleanest. The tub also didn’t drain properly. There is a Starbucks in the lobby- but I absolutely think that hotels should have a free coffee bar for guests. Right next to the Tropical Smoothie is a Hampton Inn that is way nicer with an amazing full breakfast and coffee bar- that would be my choice for staying in this area again.
Stayed 2 nights in Sep 2023
Response from Christina on 23 Sept,2023
Thank you for your review

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Christina on 24 Sept,2023
Thank you for your review

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonesta Select
Stay was absolutely terrible. Upon checking in the room smelled like fresh paint and even had paint spots on the carpet. According to hotels.com it had a pool & hot tub , but was told they were under renovation. When I was ready to get some sleep I noticed what appeared to be blood stains on the sheets. It took an hour for someone to come change the sheets. Management didn’t even apologize. I asked to speak to a manager & was told one would get back to me. Week later still nothing.
Stayed 1 night in Sep 2023
Response from Michelle on 22 Sept,2023
I'm sorry you stay didn't go well. I apologize and if you would like to discuss further, please call me at the hotel. Thank you

8/10 Good

Matthew

Stayed 1 night in Sep 2023
Response from Michelle on 20 Sept,2023
Thanks for staying with us!

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Nice comfy room and nicely done over hotel ! Entry way at parking lot - the rugs could be a bit cleaner but otherwise clean and comfy
Stayed 1 night in Sep 2023
Response from Michelle on 18 Sept,2023
Thanks for staying with us.

6/10 Okay

Faith, Monson

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Apparently this place has been "recently renovated" - and it kind of shows. It's got that "new carpet" glue smell that give many people headaches. I got three different check-in/check-out times between online, expedia and reality in the hotel--which doesn't match the signs on the door. (apparently they haven't finished updating everything from the new renovations.) Trash can wasn't emptied; bathroom really wasn't clean. I hope they can get it together soon--because I wasn't all that impressed for a room that was $180...
Stayed 1 night in Sep 2023
Response from Michelle on 18 Sept,2023
Thanks for bringing this to my attention. I will work with the staff to make sure this is handled.

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Michelle on 18 Sept,2023
Thanks for staying with us

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in! Rooms beautifully done and clean!
Stayed 1 night in Sep 2023
Response from Michelle on 17 Sept,2023
Thanks for staying with us!

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Michelle on 17 Sept,2023
Thanks for staying with us!

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. Everything was clean. Super close to xfinity center!
Stayed 1 night in Sep 2023
Response from Michelle on 9 Sept,2023
Thanks for staying with us!

8/10 Good

Randyll

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really great hotel option
Stayed 1 night in Aug 2023
Response from Michelle on 5 Sept,2023
Thanks for staying with us.