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Reviews of Super 8 by Wyndham West Greenwich/Providence

2 out of 5
Super 8 by Wyndham West Greenwich/Providence
101 Nooseneck Hill Rd, West Greenwich, RI

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 426 reviews" "
Rating 8 - Good. 156 out of 426 reviews" "
Rating 6 - Okay. 67 out of 426 reviews" "
Rating 4 - Poor. 35 out of 426 reviews" "
Rating 2 - Terrible. 39 out of 426 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Asim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was perfect
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar,2024
Thank you for your review. We hope to see you again in the future.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crack heads annoy my Daughters and I at Breakfast
Stayed 1 night in Dec 2023
Response from Front Desk, Service Manager :) on 9 Mar,2024
Your feedback is appreciated, thank you for letting us know.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the shower was difficult to get a good temp and the pressure was not good.
Stayed 1 night in Nov 2023
Response from Front Desk, Service Manager :) on 9 Mar,2024
Thank you for the review, we've taken it into account and have fixed it.

10/10 Excellent

PATRICIA, Kensington

Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was all wonderfully helpful. Jaimeson Jacobs stands out as being especially so. He told me where I could find a nearby church where I could attend Mass.
Stayed 2 nights in Nov 2023
Response from Front Desk, Service Manager :) on 9 Mar,2024
Thank you for the review, we're glad you enjoyed your stay with us.

8/10 Good

Jeffrey

Stayed 1 night in Nov 2023

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad at all
Mostly clean. Room was clean but exterior had cigarette butts and some trash around. Hallway smelled but room was fine. Breakfast left a bit to be desired. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Front Desk, Service Manager :) on 9 Mar,2024
Thank you for your review, we've taken it into account and are working to better it.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
My sink didn't work properly. I reported it to the front desk. He said he would put it on the list, but nothing was done to fix it and it was disgusting. There is no elevator and no one mentioned this before I booked. The room was dingey and I was afraid to touch anything. Hose keeping showed up at 5:10 pm, despite my having requested that the refresh my room before I left for the day. This place Is.nasty and I will never stay there again!
Stayed 3 nights in Oct 2023

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Josie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Sadly Misrepresented - Choose another
Pictures in listing are not reflective of our room. The room is very dark, mainly because of the paint and the décor. There is a lot of dark colors including an almost mahogany colored bathroom. The bathroom door was clearly replaced and was a misfit. There was a clear gap the entire height of the door and the door jam. The bathroom toilet holder was broken, with the one post missing. The toilet paper roll was standing alone on the side of the tub. The internet promised was a total failure. The link connected and then consistently dropped due to lost signal and interruptions. This was addressed the next AM by resetting their system, which improved the connection a bit but did not resolve the issues. They continued. The "free breakfast" included was I guess technically met, but it was very disappointing and very short on selection/variety. They have 2 cereal options in turn handle dispensers. They have 3 bread options: english muffin, day old bagels and white bread, with toaster provided. A 2 section warmer was on the counter with only one side carrying product, some form of manufactured egg rounds. Yogurt was also available with whole apples. The other side of the warmer was always empty. MISSING were two very important items that I have not seen missing at any other "breakfast" provided hotel. There was no waffle/pancake making unit and there was no meat item at all in the warmer. Coffee and juice machine were provided. The desk person was nice and receptive, but said N/A.
Stayed 2 nights in Sep 2023

2/10 Terrible

Kitren

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
we paid $250 for the worst quality room I have ever stayed in. The person at the front desk was lovely, but I was horrified at the condition of the hotel. I'm so disappointed in Wyndham.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
After checking in my first room had bedbugs. Moved to another room. This one had cockroaches on walls and a tub full of dirty water. Disgusted. Front desk was able to refund my money and I left. Still waiting on refund tho.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Our room had everything we needed. Only concern was that our non-smoking room still had the faint odor of cigarette smoke.
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ibrahim

Stayed 1 night in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
Thank you for providing us with your review. We are delighted to hear that you enjoyed our facility and we met your service expectations. We hope to provide you service once again in the future.

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem!
What a wonderful surprise! This Super 8 was the best budget hotel I've ever stayed in! Clean, quiet, updated. Friendly staff. Super comfortable room - it was huge! Breakfast was a little lack luster but it's free and did the trick. Would go out of my way to stay here again.
Stayed 2 nights in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
Thanks so much for staying at Super 8 and for the feedback. We are glad to read you were satisfied with everything we offer and that you received an excellent service from our staff. It was a pleasure having you as our guest, and we look forward to welcoming you back soon.

2/10 Terrible

Luis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
We are delighted to hear you enjoyed your stay.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dim room lighting, worn furniture, frayed carpet.
Stayed 2 nights in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
Thank You for taking the time to submit a review based on your recent stay. I am disappointed to hear that we did not exceed your expectations.. Thank you again for your time and I hope we will get to serve you again the next time your travels bring you to West Greenwich RI.

2/10 Terrible

Christina V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It had live and dead bedbugs. Smelled like mildew and air freshener. Headboard was dusty. Not updated or well maintained. I requested a refund and left late at night without a place to stay.
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
We are sorry to hear about your experience at our hotel. We appreciate your feedback and have shared your comments with our hotel team to better improve our service for future visits.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
Thank You for taking the time to submit a review based on your recent stay

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 122 - Be Careful!
Neal, the front desk manager the night my girlfriend and I stayed was excellent with his recommendation of places to eat. The room, room 122, had an issue : The floor of the tub is soft, and "gives" easily. My GF wasn't expecting that "give", and lost her balance and fell in the shower! Fortunately, nothing was broken and no major injury, she'll just be sore for a couple days. We reported this incident to Neal, who wasn't very sympathetic nor caring about this. There also seem to be people who are permanently residing at the hotel.
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
Thank you for providing us with your review. We are delighted to hear that you enjoyed our facility, and we met your service expectations. We hope to provide you service once again in the future.

10/10 Excellent

Phyllis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for work stay
Just needing a place to sleep after long work days, it was fine. Room was clean.
Stayed 2 nights in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
Thank you for staying with us and for the great review! It was our pleasure to have you as our guest.

6/10 Okay

Ruth

Stayed 3 nights in Sep 2023
Response from Guest Service Manager on 26 Sept,2023
Dear Traveler, thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay with us.

6/10 Okay

SYLVESTRE

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
I like Breakfast include and price/quality ratio for the room was good. I didn,t like the room smelling cigarette smoke and dirty stairs to outside on the left side of the Hotel.
Stayed 1 night in Aug 2023
Response from Guest Service Manager on 26 Sept,2023
Thank you for providing us with your review. We are delighted to hear that you enjoyed our facility and we met your service expectations. We hope to provide you service once again in the future.

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirtiest place i have ever stayed!!! Left with multiple bedbug bites, both myself and child… called to complain no one was available to speak with.. was told i would receive a call on monday from management re: a refund but never did! Totally disgusting!!
Response from Guest Service Manager on 26 Sept,2023
We are sorry to hear about your experience at our hotel. We appreciate your feedback and have shared your comments with our hotel team to better improve our service for future visits.

2/10 Terrible

Shacora

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters and I stayed at this property for just one night and in the morning while me and my sisters were getting ready one of the “housekeepers” barged into our room without knocking and had the door wide open while we were still getting dressed asking us what time we were checking out and it was only 8:55 in the morning. Checkout was at 11:00 am. The “housekeeper” didn’t have any cleaning supplies or a uniform to indicate he worked for the hotel. This was an invasion of privacy and a disruption of peace. Me and my sisters felt violated. When we went to the front desk to complain the front desk worker was about to issue us a refund for the disorderly conduct of the employee but the owner said not to. I WANT A REFUND FOR MY STAY FOR MY SISTERS AND MY RIGHTS BEING VIOLATED ! ! Contact me as soon as possible 7745816646
Stayed 1 night in Aug 2023
Response from Guest Service Manager on 16 Aug,2023
Your business is very important to us and we value your feedback. By telling us about this incident during your stay, you are helping us to deliver a superior experience for you and other guests in the future. We apologize for our housekeepers and will work with them regarding protocol for a room checking-out. We hope you will come back and see us again soon.

10/10 Excellent

Dana

Travelled with family
Liked: Staff & service
Room was supposed to be non smoking and it didnt smell that way. There was a funky odor. Straw paper behind furniture and dust on surfaces.
Stayed 1 night in Aug 2023
Response from Guest Service Manager on 16 Aug,2023
Thank you for taking the time to submit a review based off of your recent stay with us. While I am glad that we were able to serve you, I am disappointed to hear that the rooms did not meet your expectations. We will work on this to ensure a better experience in the future.

6/10 Okay

Diana

Travelled with family
Disliked: Property conditions & facilities
It is used as housing for homeless families which I was fine with but the rooms all smell like smoke due to these families sitting outside the doors of the rooms smoking.
Stayed 3 nights in Jul 2023
Response from Guest Service Manager on 16 Aug,2023
Dear Traveler, Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay with us and we apologize for the perceived homeless families smoking outside of the rooms. We will continue to let our guests know to smoke away from the building to ensure better service for you in the future.

8/10 Good

Michael

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Guest Service Manager on 16 Aug,2023
Thank you for providing us with your review. We are delighted to hear that you enjoyed our facility and we met your service expectations. We hope to provide you service once again in the future.

2/10 Terrible

Jonathan

Travelled with family and small children
Disliked: Amenities
The room was very dirty. If you walked on the carpet in bare feet it would turn your feet black. The fire detector was hanging from its cords. The towel rack was hanging from its screws. The blanket was visibly dirty and had cigarette ash marks. There was signs of water leakage and mold in the ceiling. The room smelled of cigarette smoke despite being a non smoking room. I have pictures to prove all this. We had two small children with us and it was very difficult to keep them from touching anything. We did not feel comfortable touching anything. I paid a premium price for this room and it was very disappointing to put it mildly. I had no choice but to stay there do to commitments in the local area. I will never stay there again.
Stayed 2 nights in Jul 2023
Response from Guest Service Manager on 16 Aug,2023
Thank You for taking the time to submit a review based on your recent stay. I am disappointed to hear that we did not exceed your expectations. Please know that your comment regarding the conditions of the rooms has been forwarded to our General Manager in order to improve our operations. Thank you again for your time and I hope we will get to serve you again.

6/10 Okay

Kelly

Good place to crash for the night.
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
Thank you for providing us with your review. We are delighted to hear that you enjoyed our facility and we met your service expectations. We hope to provide you service once again in the future.

6/10 Okay

James

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Super 8
Two star.. room fairly run down.. didn't smell very good though sheets seemed clean..
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
Thank You for taking the time to submit a review based on your recent stay. I am disappointed to hear that we did not exceed your expectations. Please know that your comment regarding the 'run down room' has been forwarded to our housekeeping team in order to improve our operations. Thank you again for your time and I hope we will get to serve you again.

2/10 Terrible

BARRY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting, filthy and pungent moldy smell wreaked throughout our room. When we pulled back our bed cover, we saw used blood stained sheets and cigarette burn holes. Next morning, left site for the day to return at 9 pm to find our used sheets piled on bed, garbage still in basket, and dirty towels still on floor in bathroom- No Service! Still unsure of what the dark brown stains on shower walls were in bathroom. During the day it had rained, but did not expect the rain inside our room as evident from soggy wet soaked tiles with water dripping down onto our moldy carpet. Signs of more inside rainfall was predominant with orange buckets staged down the hallway. Breakfast should have posted a sign to eat at your own risk, as the daily “waffles” were from a frozen commercial brand, sitting in a cold warming container without heat, defrosting at room temperature. Plus, the same options for coffee, juice and cold cereal were offered for both days we were there. There is no elevator, so if you were on the second floor, you are obligated to carry your luggage up several awkward inside up/down staircases. Should you choose the outside staircase, note it is bug infested and neglected. The photos they post of their site, DO NOT REFLECT THE DEPLORABLE CONDITIONS!! Never will go or recommend anyone stay there unless you need to rent it by the hour. Horrible. Want a refund!
Stayed 2 nights in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
Thank you for taking the time to submit a review based off of your recent stay with us. While I am glad that we were able to serve you, I am disappointed to hear that the breakfast did not exceed your expectations. We also have recently put on a brand-new roof over the whole property so 'rain damage' should no longer be a problem. We hope to serve you better on the next stay.

6/10 Okay

Heather

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are very expensive considering the condition. The rooms need renovating - however the housekeeper keep them very clean. They do a good job considering what they have to work with
Stayed 2 nights in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Kathleen

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were SO disappointed with this hotel. The pictures on the website were 1000 times better than the actual condition of this hotel. The carpet in our room was disgusting - if you made the mistake of walking barefoot in the room, the bottoms of your feet turned black! Needless to say, we kept our shoes on the entire time in the room when walking on their carpet. The hotel is in dire need of a renovation. It smelled funky in the hallways and I think our room had mold. I coughed incessantly in the mornings there (not normal for me) upon waking, as though I was allergic to something in the room. Also, the shower faucet was all jacked…it wasn’t securely fastened to the fiberglass shower backing, which was weird. The bathroom vanity was small and narrow - you could barely place any toiletries on it. The overall cleanliness of the room and bathroom (linens, furniture, tiled bathroom floor) were clean (thanks to their cleaning staff), but the hotel itself felt “gross.” Only upside: the front desk staff, who checked us in (7/13) and checked us out (7/16), we’re super friendly (with the exception of the guy at the front desk on the morning of 7/14, who was rude to my husband at the time that he was breaking down the breakfast service - not friendly or accommodating). Overall, this was a bad experience for us and we’ll never stay at this place again.
Response from Guest Service Manager on 1 Aug,2023
We are sorry to hear about your experience at our hotel. We appreciate your feedback and have shared your comments with our hotel team to better improve our service for future visits.

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
We are delighted to hear you enjoyed your stay. Thank you for your review and recommendation. We look forward to seeing you again soon.

4/10 Poor

Antonio

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs more attention
The property is trashy; I can't understand why the owner doesn't clean the property. The complimentary breakfast is lame!
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
Thank you for taking the time to submit a review based off of your recent stay with us. While I am glad that we were able to serve you, I am disappointed to hear that the hotel and breakfast did not exceed your expectations.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
We are delighted to hear you enjoyed your stay. Thank you for your review and recommendation. We look forward to seeing you again soon.

4/10 Poor

John

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The website made the property look pristine. It’s far from it. The room is okay. But it appears many people are living here at the hotel. Loud music and people talking is all we are hearing. Smoke smell in the room when it is non-smoking.
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
Thank you for providing us with your review. We are sorry to hear about your past stay with us and we hope to provide you better service once again in the future.

6/10 Okay

Steven

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 1 Aug,2023
We are delighted to hear you enjoyed your stay. Thank you for your review and recommendation. We look forward to seeing you again soon.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff Was able to switch to a king bed room as a I wanted originally, with no problem. Hotel beds are not usually the most comfortable. I think this one was one of the best I have slept in!
Stayed 1 night in Jul 2023
Response from Guest Service Manager on 2 Jul,2023
Thank you for your great review. We are happy to hear you enjoyed your stay and that our staff took great care of you. Look forward to seeing you in the future.

4/10 Poor

Josh

Travelled with family
Disliked: Staff & service, property conditions & facilities
This hotel is not what is pictured. It’s not a $100 a night room hotel. It’s move of a cheap drop in for the night and get the hell out. When checking in we needed to explain ADA laws while dealing with a service dog. It’s a norm but it shouldn’t be.
Stayed 1 night in Jun 2023
Response from Guest service manager on 26 Jun,2023
Thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed the areas in which we can and will improve. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay.

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest service manager on 26 Jun,2023
Thank you for your review and hope to see you again in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay! Would come back.
Stayed 1 night in Jun 2023
Response from Guest service manager on 19 Jun,2023
Thank you for providing us with your review. We are delighted to hear that you enjoyed our facility and we met your service expectations. We hope to provide you service once again in the future.

6/10 Okay

john

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
mattress had stains, bathroom lock was loose and I was able to tighten it, bathroom sink stopper didnt work, food was decent but staff was courteous and helpful
Stayed 2 nights in Jun 2023
Response from Guest service manager on 17 Jun,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest Service Manager on 16 Jun,2023
Thank you for providing us with your review. We are delighted to hear that you enjoyed our facility and we met your service expectations. We hope to provide you service once again in the future.

2/10 Terrible

Jessica

Travelled with family and small children, Business traveller
Disliked: Cleanliness
We walked in and we’re immediately hit with a terrible smell. So bad we had to open the door and spray Lysol. Then we noticed the dried boogers on the walls and the dingy bathroom with a wet floor. Eventually someone took off their shoes and we realized the floor was wet. In the entire room. We eventually realized that this was due to the sink leaking. We did not find any bugs though, which was the only comfort. When I complained to the front, the person seemed unconcerned and said “ok, I’ll make note, thanks”. We talked to others who said their rooms were not gross at all, so it’s disappointing that we were not able to get any type of refund or be moved.
Stayed 1 night in Jun 2023
Response from Guest Service Manager on 16 Jun,2023
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and for the poor service you received from one of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future.

10/10 Excellent

Leanne

Stayed 1 night in Jun 2023
Response from Guest Service Manager on 2 Jul,2023
Thank you for your review and giving us an opportunity to serve you. We are very glad you enjoyed your stay here with us. We look forward to seeing you in the future.