Exterior

Reviews of San Juan Marriott Resort and Stellaris Casino

4.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 696 out of 1164 reviews" "
Rating 8 - Good. 232 out of 1164 reviews" "
Rating 6 - Okay. 113 out of 1164 reviews" "
Rating 4 - Poor. 55 out of 1164 reviews" "
Rating 2 - Terrible. 68 out of 1164 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shelly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location in Condado-we were able to walk to enless options for breakfast, lunch and dinner. A Starbucks is across the street as well. We only dined in the hotel at the pool cafe-and the food there was really good. Housekeeping was extremely detailed in their cleaning and all staff were very helpful and courteous. Enterprise was right on site for our car rental. Great for family and kids. Standard rooms are small and only have double beds, so be aware. Only about 3 mi from Old San Juan and 15 min from SJU.
Stayed 5 nights in Mar 2024
Response from Alejandra Rosa - Sales Coordinator on 27 Mar,2024
Dear Shelly,It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. We hope you'll come and see us again soon!

2/10 Terrible

RAHUL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked them for ocean view they didn’t even offer as we so many available & also staff are not courteous at all. Just waste staying at this place
Response from csanc269 on 25 Mar,2024
We appreciate your feedback and will escalate this to upper management. Our sincere apologies for the inconveniences upon your stay.

10/10 Excellent

Deja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. No complaints, comedy show right next to room tower was great!
Stayed 4 nights in Feb 2024
Response from csanc269 on 25 Mar,2024
We appreciate your feedback and happy to see you have enjoyed your stay.

6/10 Okay

Teaira

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alejandra Rosa- Sales Coordinator on 26 Mar,2024
Dear Teaira,Your feedback is very important to us. Thank you for taking out of your time to share this rating with us. We apologize any inconvenience you have encountered.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything!! I will be staying there again!
Stayed 5 nights in Mar 2024
Response from csanc269 on 25 Mar,2024
We appreciate your feedback and happy to see you have enjoyed your stay..

10/10 Excellent

miriam M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel, nice amenities, beautiful ocean front with umbrellas, chairs and wonderful service. the staff was very friendly and very helpful. would definitely go back there and recommend to others!!!
Stayed 4 nights in Mar 2024
Response from csanc269 on 25 Mar,2024
We appreciate your feedback and happy to see you have enjoyed your stay.

10/10 Excellent

Joseph

Travelled with family
Liked: Amenities
It was clean and comfortable
Stayed 1 night in Mar 2024
Response from Alejandra Rosa - Sales Coordinator on 18 Mar,2024
Dear Joseph,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again in our little paradise!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing
Stayed 1 night in Mar 2024
Response from Alejandra Rosa - Sales Coordinator on 18 Mar,2024
Dear Donald,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We are happy to hear that our front desk staff met your expectations. Looking forward to see you again!

8/10 Good

Sarah

It was a great stay.
Stayed 4 nights in Mar 2024
Response from Alejandra Rosa - Sales Coordinator on 13 Mar,2024
Dear Sarah, Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! The staff was excellent & so was the location. Beach is gorgeous & so is the pool.
Stayed 5 nights in Mar 2024
Response from Alejandra Rosa - Sales Coordinator on 13 Mar,2024
Dear Jennifer,Thank you for your feedback. Looking forward to see you back again in our little paradise!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the resort. The staff are so friendly the grounds are beautiful. The beach is gorgeous. The only thing that I didn't like was our bathroom smelled of mildew pretty badly and the walls are paper thin you can hear EVERYTHING on your floor. Other than that the room was nice and our ocean view balcony was amazing!
Stayed 4 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 13 Mar,2024
Dear Jessica,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you again!

8/10 Good

Carol

Travelled with partner
Loved the staff! Very friendly and helpful. Couple of suggestions: more hooks, towel bars in bathroom, better reading lights by bed and turn down the AC.
Stayed 5 nights in Mar 2024
Response from Alejandra Rosa - Sales Coordinator on 13 Mar,2024
Dear Carol,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We thank you for your recommendations and we’ll definitely take notes to improve our hotel.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, staff friendliness, beautiful scenery.
Stayed 5 nights in Mar 2024
Response from Alejandra Rosa - Sales Coordinator on 8 Mar,2024
Dear Kevin,Thank you for your feedback. Looking forward to see you back again in our little paradise.

8/10 Good

Peter

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was an OK stay, wasn't blown away. Room is tiny as is the bathroom. The restaurants across the street are horrible; the restaurants in the hotel are mediocre at best. We did like the pizza and gelato place on premises. There is one good place nearby, best to head away from the area for food. The hotel is attached to a CVS so you can stock up on snacks and adult beverages. Hotel prices for food and drink are ridiculous. The casino is OK, but limited table games, no dice games.
Stayed 5 nights in Feb 2024
Response from csanc269 on 6 Mar,2024
Your feedback is very important to us, and we will make sure to share with our team.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from csanc269 on 6 Mar,2024
Thank you for choosing us as destination. We value your feedback and hope you give us the opportunity to serve you in a near future.

10/10 Excellent

james, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 6 nights in Feb 2024
Response from Alejandra Rosa- Sales Coordinator on 4 Mar,2024
Dear James, Thank you for making us your favorite place to stay in the Caribbean. See you soon.

10/10 Excellent

Lorry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 4 Mar,2024
Dear Lorry,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

6/10 Okay

Angela Beth

Travelled with group
Liked: Cleanliness, staff & service
The unfortunate thing about this property was that we assumed since it was a beachside property, swimming was a given. That is not the case with high tides and dangerous currents through our stay. Prices at the hotel were ridiculous, $14/wine cheapest they offer! To spend so much money for top rated resort, we spent most of our time grabbing food and beverages from local Walgreens and CVS's.
Stayed 7 nights in Feb 2024
Response from Alejandra Rosa- Sales Coordinator on 4 Mar,2024
Dear Angela Beth, Thank you for your time to write this review. Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 4 Mar,2024
Dear James, Thank you for your feedback. What do you think can make us a 5 instead of a 3? Looking forward to see you back again in our little paradise.

10/10 Excellent

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent courteous staff (especially night shift)and perfect location!!!
Stayed 3 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 1 Mar,2024
Dear Darius,Thank you for your feedback. Looking forward to see you back again in our little paradise!

8/10 Good

Alice

Stayed 4 nights in Feb 2024
Response from csanc269 on 22 Mar,2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Richard Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The location being right on the beach was superb. The pool was lovely. The staff was beyond friendly. The choices of restaurants within walking distance was a nice surprise. We wished the drinks made at the swim up bar were made stronger. They were much weaker than the 'tiki bar' drinks. Also it would be nice if the balconies had a screen door so the sounds of the ocean could be heard all night. We would highly recommend this hotel. We can't wait to return.
Stayed 5 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 29 Feb,2024
Dear Richard, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon in our little paradise!

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from csanc269 on 28 Feb,2024
Thank you for your rating. Glad to see you enjoyed your stay.

10/10 Excellent

Matthew

Stayed 5 nights in Feb 2024
Response from csanc269 on 21 Mar,2024
Thank you for staying with us. We hope you enjoyed your stay.

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our stay here because it was safe and the employees were very nice. It is pricey but we enjoyed it.
Stayed 6 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 26 Feb,2024
Dear Israel, Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise.

10/10 Excellent

Gregory James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with many amenities. The staff was as friendly and helpful as possible. the food and drink were excelent...
Stayed 4 nights in Feb 2024
Response from Alejandra Rosa- Sales Coordinator on 26 Feb,2024
Dear Gregory,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future!

8/10 Good

Susan

Travelled with family
Liked: Property conditions & facilities
Felt that "city view"rooms were misteepresented and customer service was not very helpful with room upgrade. Also, resort recommended ran forest excursion was not what we expected, dropped at public beach where we hadtopay $45 for beach chairs.
Stayed 4 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 26 Feb,2024
Dear Susan,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 Excellent

Jeffrey

Stayed 4 nights in Feb 2024
Response from csanc269 on 21 Mar,2024
Thank you for staying with us. We hope you enjoyed your stay.

8/10 Good

George V Plauger

Travelled with family
Would be nice if they had more tour packages and airport shuttle
Stayed 5 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 26 Feb,2024
Dear George, Thank you for choosing our hotel, and for taking the time to write a review! We thank you for your recommendations and we’ll definitely take notes to improve our hotel. Hopefully we can see you soon!

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service at this property was very good! I feel that the staff did their very best to be welcoming and accommodating. Of special note was our check in experience and our outstanding member of the housekeeping staff, Sheila. If you’re looking for a more adult/kid-free experience, this is not your place! We were on a couple’s trip, and the pool area was like a kid summer camp. No ones fault; just not the vibe we were seeking. However, the beach is a better and more adult option. The restaurant was understaffed, hence, the service was slow. However, the staff did the best they could. Overall good stay. The beach is awesome.
Stayed 3 nights in Feb 2024
Response from Alejandra Rosa -Sales Coordinator on 26 Feb,2024
Dear Paula,It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special and our staff took good care of you. We hope you'll come and see us again soon!

10/10 Excellent

Roman Andres

Stayed 5 nights in Feb 2024
Response from csanc269 on 21 Mar,2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were very friendly and always looking for ways to service the customers.
Stayed 4 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 20 Feb,2024
Dear James,Thank you for your feedback. Looking forward to see you back again in our little paradise!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like how cold it was in the lobby and casino. The drinks and food were insanely priced.
Stayed 7 nights in Feb 2024
Response from Alejandra Rosa- Sales Coordinator on 14 Feb,2024
Dear David, Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

8/10 Good

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alejandra Rosa- Sales Coordinator on 15 Feb,2024
Dear Fabiano,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise!

6/10 Okay

Douglas, Forest Hills

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was disappointed in the hotel. I had been there years ago and it was much better then. I did not receive the reserved kind bed, had warm not hot shower water, and the room was not ready at 4 despite arriving at 3. The rooms all face the elevators and housekeeping was talking loudly and slamming doors at an early hour. One day they simply didn’t clean our room and I had to negotiate a room cleaning because only discovered it when we returned at 530 and was told there is no more housekeeping after 5. Somehow they found someone when I said it’s unacceptable. I switched to a suite and it was not much better . While it did have a king bed , the sofa bed sheets where my brother in law slept were stained . While the hotel gave me small gesture credits the right thing to do was give one night free. Not the hotels fault but the Atlantic beach water was rough and the lifeguard called people out . While it wasn’t terrible it’s closer to a 3 star hotel than 5 stars IMO. Was disappointed overall. The casino was fine .
Stayed 1 night in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 19 Feb,2024
Dear Douglas, Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

4/10 Poor

Douglas, Forest Hills

Travelled with partner
Liked: Property conditions & facilities
My wife and I booked and confirmed a king bed. We came to learn there was a problem and they have 2 double beds only. They believed crediting a 700 dollar a night room 50 dollars made up for sleeping separately. The shower room temperature was warm not hot. Housekeeping didn’t clean our room and we had to negotiate a late room cleaning because they leave at 5. While not the worst, clearly not a 5 star facility . More like 3.
Stayed 2 nights in Feb 2024
Response from Alejandr Rosa - Sales Coordinator on 12 Feb,2024
Dear Douglas, Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

8/10 Good

Jason

Stayed 2 nights in Feb 2024
Response from csanc269 on 21 Mar,2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Larry, Marietta

Travelled with group
Liked: Amenities
Very accommodating staff, extremely clean and comfortable room. Lovely pool and beach area. Food is mediocre and expensive but no more than other hotels in the area.
Stayed 8 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 12 Feb,2024
Good afternoon Larry! Your feedback is very important to us. Thank you for your rating. Looking forward to see you again!

6/10 Okay

palma

Travelled with group
We have stayed here several times. We had a very big problem last year with the wrong room and so was expecting a lot more this year. We have been happy for the most part, but we had terrible trouble with the air conditioning. We froze for the first eight days of our trip. They finally fixed it on the ninth day.
Stayed 9 nights in Jan 2024
Response from Alejandra Rosa - Sales Coordinator on 12 Feb,2024
Dear Palma, Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

8/10 Good

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that there was no free shuttle or discounted shuttle; I was glad uber was an options and cheaper! Loved the closeness of a park that I could go and use my 5k app. Need some night life entertainment!
Stayed 4 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 8 Feb,2024
Good afternoon Patty! Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Alejandra Rosa - Sales Coordinator on 9 Feb,2024
Dear Peter,Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Venue, beach, restaurants and weather were exceptional as were the staff! Highly recommend! ~JS
Stayed 3 nights in Feb 2024
Response from Alejandra Rosa - Sales Coordinator on 8 Feb,2024
Good afternoon Jessica! Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 Excellent

Kristy

First and foremost the staff were amazingly friendly and helpful. Service staff went above and beyond. The activities staff were so much fun and made water aerobics, bingo and kids activities fun for all. The rooms were clean and comfortable. We enjoyed our time on the beach as well as the pool. The food at the hotel was good. Also the area has a cvs and many good bars and restaurants to enjoy working easy walking distance. This is our third stay and we’ll be back again next year. Perfect for our adult kids and grandkids.
Stayed 7 nights in Jan 2024
Response from Alejandra Rosa - Sales Coordinator on 5 Feb,2024
Dear Kristy, It was a pleasure serving you and your family. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. Looking forward to see you back again in our little paradise!

10/10 Excellent

Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service
The room had maintenace issues. The bathroom glass door is big and heavy. It comes off of its track and makes it a hazard. The lights over the vanity were burnt out, and the smoke alarm was blinking a bright green flash during the night hours.
Stayed 6 nights in Jan 2024
Response from Alejandra Rosa - Sales Coordinator on 5 Feb,2024
Dear Pierre, Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and accommodating.
Stayed 4 nights in Jan 2024
Response from Alejandra Rosa - Sales Coordinator on 5 Feb,2024
Dear Elizabeth, We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2024
Response from Alejandra Rosa - Sales Coordinator on 2 Feb,2024
Dear Victor,Thank you for your feedback. Looking forward to see you back again in our little paradise.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a couple of nights before a cruise. Everyone was friendly, property was very clean. Vanessa, in the casino, was exceptionally nice and helpful.
Stayed 2 nights in Jan 2024
Response from Alejandra Rosa - Sales Coordinator on 2 Feb,2024
Dear Pamela,We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We are glad Vanessa made your experience great at the casino.We hope to see you again soon!

8/10 Good

Kim

Stayed 4 nights in Jan 2024
Response from csanc269 on 21 Mar,2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous resort overlooking the beautiful beaches of San Juan. The room was very nice and the beds were comfortable. All restaurants and other conveniences were just a short walk away. Everyone was so polite and helpful!
Stayed 5 nights in Jan 2024
Response from Alejandra Rosa- Sales Coordiantor on 25 Jan,2024
Good morning Shannon, Thank you for making us your favorite place to stay in the Caribbean. See you soon!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest , friendliest and fully staffed hotel . Safe atmosphere , incredible customer service in all aspects .
Stayed 4 nights in Jan 2024
Response from Alejandra Rosa - Sales Coordinator on 24 Jan,2024
Dear Cathy,Thank you for your feedback. Looking forward to see you back again in our little paradise!