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Reviews of Holiday Inn Resort Alpensia Pyeongchang, an IHG Hotel

4 out of 5
Holiday Inn Resort Alpensia Pyeongchang, an IHG Hotel
226 Yongsan-ri, Daegwalnyeong-myeon, Pyeongchang, Gangwon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 36 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chin Chin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and gives a very cozy feeling. Definitely enjoyed the stay there.
Stayed 3 nights in Dec 2023

10/10 Excellent

Au

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Fong Lai

Stayed 3 nights in Dec 2023

10/10 Excellent

shu hsien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greay stay there . The staffs are friendly and helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Siak Chuan Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The state of the furnishing in the room is not well maintained. No warmer on toilet seat, especially important during winter times.
Stayed 3 nights in Dec 2023

10/10 Excellent

Derek

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Hyun Suk

Stayed 1 night in Jan 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Overall stay is good. Good selections of dining options around the area. Very near the Ski School and ski slope. For an IHG hotel, the service level are subpar unfortunately. Although concierge team are super friendly and helpful
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious
Fantastic space
Stayed 3 nights in Dec 2022

10/10 Excellent

Uichol

Stayed 1 night in Aug 2022

10/10 Excellent

Uichol

Stayed 2 nights in Jun 2022

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort area was nice!
The Alpensia slopes were few and smaller, but the resort area was awesome. Lots to chose from. This is good if you're a new skier or maybe want to learn snowboarding.
Stayed 2 nights in Feb 2022

10/10 Excellent

WEI JEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Here for ski, so it was an excellent location although it was during the covid period. After 2 years away, realized a lot of amenities are not provided - such as no toothbrush, toothpaste, combs etc. Just the bare minimum of tea, coffee, soap, shampoo and moisturizer.
Stayed 5 nights in Feb 2022

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend - will be back!
We had a wonderful time at this hotel. The staff was incredibly friendly the room was comfortable , clean, and the location could not be beat for convenience and accessability. We literally could watch the ski slope from our room and wake up to that beautiful site every morning - ski-in ski-out at its finest! We also received a 30% discount on lift ticket and equipment rental with a stay at the hotel. The staff was awesome and helped us call a taxi, find out information about the local area, and even personally assist us jumping a dead battery in our car due to the extreme cold. We plan to come back again while we are here in South Korea, we couldn’t be happier or offer a higher recommendation to this outstanding hotel.
Stayed 3 nights in Dec 2021

10/10 Excellent

Sukhyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay in the best nature and scenery
a rather old facility, but it's very clean and comfortable. the staff are very friendly. however, breakfast needs to be improved to suit the hotel.
Stayed 1 night in Dec 2021

10/10 Excellent

Young Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Taewon

Disliked: Cleanliness, property conditions & facilities
The bed was too small and it was too old the mattress gave me back pain
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Service was excellent, but furniture and room could use an update.
Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff, great location. “I’ll be back”!
Stayed 2 nights in Feb 2020

8/10 Good

Selina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel, right next to the slopes. Breakfast was good with a wide selection.
Stayed 2 nights in Jan 2020

10/10 Excellent

Julie

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

HONG CHIN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Yoke Lan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is comfortable. They provide soft and firm pillows.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the ski area. Lots of food choices too.
Stayed 2 nights in Dec 2019

8/10 Good

Tuck Fei Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience hotel with ski facilities. My stay is too short to explore the surroundings
Stayed 2 nights in Dec 2019

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
The stay there was fantastic. Great food there and easy access to convince store. Show have gotten the ski mountain view for better view
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loves the place and the ski area is just behind the resort. The best resort for family holiday.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall services were prompt and very professional. Compared to my previous stays in other accomodations nearby, I give the top rating to this hotel without hesitation.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My sheets were stained, I took photos of the stain and wanted to say something but I decided against it.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good condition, good service especially the concierge. Free use of computer and printer. Free shuttle bus to Yong Peong and nearest train station (but not frequent). Extremely close to ski rental and ski field.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Yoon Suk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

C, Australia

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Hairy experience. We kept encountering hair in our bedsheets, blankets, towels and floor. Even after asking staff to change our sheets, the “fresh” sheets also had hair in them. The noise dampening between floors is poor and you can hear people talking in neighbouring rooms and people walking in the room above you. Breakfast was decent and had a lot of variety but was a bit expensive. (30,000W per person)
Stayed 1 night in Feb 2019

10/10 Excellent

Junghoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
It was wonderful experience in Alpensia Pyeongchang. Great service and good condition of room. Excellent place.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is excellently located right at the foot of the ski mountain and a stones throw to all the restaurants at Alpensia Resort. It’s next to the Ski house and equipment rental. The ski lifts are right outside the hotel. The hotel staff from the concierge to the reception counters are helpful and friendly. Mr Jun at the concierge is fantastic. He speaks and writes very good English and helped us in whichever way he could so that our stay can be enjoyable and memorable. We will definitely be back. One of the best hotel service in South Korea! Very impressive.
Stayed 3 nights in Jan 2019

8/10 Good

GAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very disappointing that the toilet is not a heated one and shower only with no bath tub. You can imagine is quite painful when you want a nice hot bath after ski. The spa was closed and basically there was no other facilities in the hotel. We booked a room for 3 person including breakfast but they only offer you 2 that I need to pay additional for a 6 year old. Yet my friend book a room with no breakfast and paid for 1 adult breakfast and get free child breakfast. When we talked to the hotel they said this is what the travel agents fault not theirs and did not do anything about it.
Stayed 2 nights in Dec 2018

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a ski-in ski-out hotel
Truly a convenient ski-in ski-out hotel. Our family enjoyed our stay and had a fantastic ski experience.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel stay
Comfortable hotel stay. Breakfast was quite pricey though
Stayed 2 nights in Dec 2018

10/10 Excellent

Teng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
The staffs there will very friendly and services provided was excellent. Will sure be back.
Stayed 4 nights in Dec 2018