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Reviews of Hotel Casa Gardenia

3.5 out of 5
Hotel Casa Gardenia
Calle Benalcazar N9-42 y Oriente, Quito, Pichincha

Reviews

9.4

Exceptional

Rating 10 - Excellent. 255 out of 343 reviews" "
Rating 8 - Good. 69 out of 343 reviews" "
Rating 6 - Okay. 12 out of 343 reviews" "
Rating 4 - Poor. 2 out of 343 reviews" "
Rating 2 - Terrible. 5 out of 343 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 6 nights at Hotel Casa Gardenia. The staff made our stay so easy and convenient. Rooms were very nice, view from the lounge on the top floor was amazing and the location in Old Town made it very easy to get to sites.
Stayed 6 nights in Mar 2024

10/10 Excellent

Rubin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, close to many restaurants and attractions in old town. The owner was friendly and offered many helpful suggestions. We did appreciate the early check in and late check out.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jayvin

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot in Old Quito
Our stay was exceptional and I would return in a minute. Breakfast was superb with matching service. The front desk went out of the way to provide us with a map, directions and advice for restaurants and safety. The hotel has great night time views. Highly recommended!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The bed is comfortable, the staff are exceptional, and the breakfast was the perfect start to our day. I particularly liked that the hotel reached out to see if I wanted to set up an airport pickup. I did and we really liked our driver Freddy. We ended up taking a day trip with him the next day. This property was perfect for our stay at Quito, however, I have to note the walls were quite thin. Regardless, we would come back!
Stayed 2 nights in Aug 2023

8/10 Good

Carla

Stayed 1 night in Aug 2023

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Vikramaditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property with rooftop patio!
Incredible stay, beautiful property. The rooftop sitting area has incredible city vistas, great for coffee or wine in the evening . Andres was such a considerate host. He even let us check out very late as we had a midnight flight out. Really good breakfast, fresh fruit, eggs, juice and range of bread /pastries.
Stayed 3 nights in May 2023

10/10 Excellent

Alexa

Stayed 2 nights in May 2023

10/10 Excellent

Fidelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable accommodation with a great view of Quito. All staff were extremely welcoming and accommodating to ensure you have a pleasant stay.
Stayed 2 nights in May 2023

10/10 Excellent

H

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Susie

Stayed 2 nights in May 2023

10/10 Excellent

Theresa

Stayed 2 nights in May 2023

10/10 Excellent

Dolly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quito sojourn
The hotel is located on a quiet street within the Old Town that makes sites and restaurants easily walkable. The building itself has a warm aesthetic emphasized with an open wooden stairwell and rooms that incorporate the original historic walls. The management carried our bags and brought up a lovely bottle of wine, which we enjoyed from a lounge area with magnificient views of the city. Of note, there was also assistance with taxis and excellent eating recommendations.
Stayed 1 night in Apr 2023

10/10 Excellent

Dolly

Stayed 1 night in Apr 2023

10/10 Excellent

Charlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely exceeded expectations and I would highly recommend. Staff made us feel welcome and safe!
Stayed 3 nights in Apr 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, hot water, great coffee and breakfast, everyone was wonderful. Will definitely stay here again
Stayed 1 night in Mar 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so kind and accommodating. We had to leave early one morning and they packed us a breakfast to go. They provide a nice map of historic Quito which is easily walkable from the hotel and safe. Loved our stay!

10/10 Excellent

Nujnoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

NIKOLAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
It was amazing super stay. We feel like at home. Personal was super nice, friendly and helpful. We got all possible help we required, including hugs from hotels cat. Super location, super service at any time of the day and night. Breakfast, wine any time with cheese plate, view.. What else do you need more to meet retirement ??
Stayed 5 nights in Jan 2023

10/10 Excellent

C Becton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Architectural Gem in Quito
This BnB is a real find in the Historic Center. It is an architectural gem with stunning views. The people could not be nicer, even at 4:45 am when they arranged a taxi pick me up. Restaurant suggestions were also excellent.
Stayed 1 night in Dec 2022
Response from Andres on 28 Dec,2022
Hi dear C Becton, Thank you very much for your review, we are very pleased that you enjoyed your stay at our hotel, we hope to help you again on your next visit to Quito.

8/10 Good

paulino, New york

Stayed 6 nights in Nov 2022

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, room comfort
Wonderful little place.
This place is amazing, but most importantly, the host, Andres, and his staff all do everything they can to make your stay great. Good showers, comfortable beds, great breakfast. One of the best smaller places I have ever stayed at. Would recommend. Hard to find- only a small sign on the door.
Stayed 2 nights in Nov 2022
Response from Andres on 18 Nov,2022
Hi dear Andrew, Thank you for your message, we are very happy that your stay has been pleasant, we hope that you will visit us again on a next visit to Quito. Have a nice trip!

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best visit ever!
This was the best hotel stay ever. We are traveling a lot and this really was the best experience ever. Our room was beautiful, very clean and perfect for the couple. Hospitality from the owner and his team was beyond what we could have asked for. They allowed us to check out almost 7h later to avoid sitting at the airport for hours. Breakfast was fantastic, very fresh fruits and delicious pastries. Great location too, we were able to walk to main tourist attractions in the city and to some restaurants. We felt very safe and welcomed. Do not hesitate, this is the place where you want to stay while visiting Quito’s
Stayed 1 night in Jun 2022
Response from Cynthia M. on 8 Sept,2022
Thank you very much for taking the time and telling us about your experience with us, we are very happy that your stay has exceeded your expectations, we hope to be part of your new experience on your next visit to Quito. Thank you very much!!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really elegant modern hotel hidden in the streets of the historic center. DifficultStaff were especially helpful to me in a difficult moment.
Stayed 3 nights in Aug 2022
Response from Cynthia M. on 30 Aug,2022
Dear Daniel, Thank you for your, comment it was our pleasure to help you. We hope are you ok Have a good day. Best Regards

10/10 Excellent

Esmeralda Clementina Aguilar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo ..muy recomendado el hotel
Stayed 3 nights in Jul 2022
Response from Cynthia M. on 2 Aug,2022
Estimada Esmeralda, Muchas gracias por su mensaje, para nosotros es un gusto que haya disfrutado de su hospedaje con nosotros, esperamos poder asistirle en su próximo viaje a Quito.

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The staff (Andres, Mateo and Cynthia) were so professional and friendly. Staff was always helpful. The hotel was clean and beautiful. I highly recommend this hotel. Excellent choice
Stayed 3 nights in Jul 2022
Response from Cynthia M. on 2 Aug,2022
Dear Joselyn, We really appreciate your message, and we are glad that your entire experience at Casa Gardenia met your expectations, we look forward to your next return.

10/10 Excellent

claridad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Owner was wonderful. We felt very welcomed! Only thing I had to get used to was the noise of the buses that passed by and rattle the windows, At first, I thought it was an earthquake.
Stayed 3 nights in Jul 2022
Response from Cynthia M. on 3 Aug,2022
Dear Claridad, Thank you very much for telling us about your experience, it is a pleasure for us to assist you in your stay, additionally we are sorry for the inconvenience of the noise in your room.

10/10 Excellent

Layla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generous breakfast, beautiful city view, helpful staff, clean rooms, safe hotel
Stayed 2 nights in Jul 2022
Response from Cynthia M. on 3 Aug,2022
Dear Layla, Thank you very much for your kind comment, we are very happy that your stay has been pleasant, we hope to assist you on your next trip to Quito.

10/10 Excellent

Maureen, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views of Quito from roof and dining areas. Our host was attentive and provided excellent information about restaurants, attractions, arranged for our laundry to be cleaned and returned, helped us check on our next reservation. A completely restful and interesting Quito stay.
Stayed 2 nights in May 2022
Response from Andres on 13 Jul,2022
thanks a lot Maureen, We hope that your stay has met your expectations, we hope that you can return and continue to get to know Quito very soon.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I had only one word to describe my stay, it would be "perfect". I have never felt more at home anywhere in my life. Andres is the most hospitable person! We felt like family here. Thank you so much for the kindness, thoughtfulness, and care!
Stayed 6 nights in May 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and friendly with flowers
Casa Gardenia is a lovely little hotel in the historic district. It’s an easy walk to good restaurants and sites. The proprietor, Andres, is very friendly and helpful with information. He clearly takes pride in his hotel and his city. The rooms are not big, but they have everything you need. There are some very nice sitting areas with good views where you can relax with a book.
Stayed 2 nights in May 2022

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning historic inn with gorgeous rooms, updated bathrooms, and views across the City. Owner Andres and staff Mateo provided great hospitality and travel advice. They parked our rental car in their garage. Generous breakfast. Totally recommend
Stayed 2 nights in Apr 2022

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent stay at casa gardenia. Andres was a great host with excellent advice, he arranged several tours which were far better than we could have sourced. The hotel is really nice and comfortable, very tastefully done and in a great location.
Stayed 5 nights in Mar 2022

8/10 Good

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, nice and clean
Stayed 2 nights in Jan 2022

10/10 Excellent

Musannif

Stayed 3 nights in Dec 2021

10/10 Excellent

Chau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property - well cared and thought out. We experienced a wonderful stay.
Stayed 2 nights in Dec 2021

10/10 Excellent

Chau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This bed and breakfast is a beautiful property in the middle of historic Quito. Service is great with never a ‘no’ to anything requested. Highly recommend and we would come back here again.
Stayed 1 night in Dec 2021

2/10 Terrible

Anna

Disliked: Staff & service
Hotel closed...though accepting booking. Scam?
The hotel was closed when we arrived. We were waiting for bout an hour outside and noone was opening... We took another hotel finally. It was 9pm dark and not so safe to wait more on the street
Stayed 1 night in Sep 2021

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, I got sick when I was in Quito, but the hotel manager, Andrés was so immensely helpful. He was very involved in making sure that I was okay and that everything at the hotel met our standards while we were there. I am truly very thankful for all of his help, and cannot recommend this hotel more. It's even better than advertised.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel design and great views over the city. The hotelier is very attentive and helpful
Stayed 2 nights in Aug 2021

10/10 Excellent

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We had a fantastic stay here! Beautiful rooms, beautiful view, very friendly and helpful! We loved every minute!
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, just 5-10 minute walk to the main historic center but also in a very quiet neighborhood. Rooms are basic and bed is comfortable. The inner courtyard adds to the ambience but could be loud if other guests are speaking or climbing the stairs. However, no outside noise. The view from the patio is amazing. The staff are super friendly and will answer any and all questions including discussing politics, etc. Breakfast was great (eggs, bread, yogurt, fresh fruit, etc.).
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of Quito from the dining area. The staff was excellent in helping us get around town and seeing the sights.
Stayed 2 nights in Jun 2021

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and has an amazing view of Quito. Andres is extremely kind and helpful. Would recommend to anyone going to Quito.
Stayed 1 night in Feb 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Quito old town.
I highly recommend this hotel. It's clean, comfortable, safe, well located in the old town, has great breakfasts, and the owner has been more than helpful and friendly. We felt lucky to have found this place and to have stayed here. My wife, myself and two friends have been staying at Casa Gardenia for a week. Our original plans were interrupted by the Corona virus travel restrictions. The owner has gone out of his way to get us information about travel restrictions, to help us figure out travel plans, to inform us of where to go to get what we need, and to help us to stay for an extended time. He has given us access to the kitchen and made us feel very welcome and safe. We can't say enough good things about him and the hotel.
Old Quito from the hotel balcony.
Old Quito from the hotel balcony.
Stayed 3 nights in Mar 2020

10/10 Excellent

Lourdes, S .San Francisco, Ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, polite and cheerful staff.Cozy place, quiet
Stayed 2 nights in Mar 2020

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay when visiting old town Quito.
Andres and his staff were very welcoming and went well beyond expectations. The premium room was well appointed with wonderful views and very close to the old downtown Quito. While there is some street noise, it fades out as background noise and disappears later at night. Nice breakfasts and comfortable common areas.
Stayed 2 nights in Mar 2020