In-room safe, desk, blackout curtains, soundproofing

Reviews of Rio Amazonas Hotel

3.5 out of 5
Rio Amazonas Hotel
Cordero E4375 & Av. Amazonas, Quito, Pichincha

Reviews

8.4

Very good

Rating 10 - Excellent. 127 out of 308 reviews" "
Rating 8 - Good. 120 out of 308 reviews" "
Rating 6 - Okay. 46 out of 308 reviews" "
Rating 4 - Poor. 10 out of 308 reviews" "
Rating 2 - Terrible. 5 out of 308 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, super friendly and helpful staff. Rooms were excellent and good value.
Stayed 2 nights in Feb 2024

8/10 Good

smita

Stayed 1 night in Oct 2023
Response from Marlon on 6 Nov,2023
Es un gusto que no haya preferido, esperamos nos elija nuevamente

10/10 Excellent

Hilda

Stayed 2 nights in Sep 2023
Response from Marlon on 6 Nov,2023
Es un gusto que no haya preferido, esperamos nos elija nuevamente

8/10 Good

Beth, Ooltewah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was fairly nice for the location with very comfortable beds, TV, refrigerators and bottles of water. It was a little dated but comfortable. Staff was helpful at check in and with a late checkout. Breakfast was nice and dinner restaurant decent but under staffed when we were there. The neighborhood is a little noisy on certain nights.
Stayed 1 night in Sep 2023
Response from Marlon on 19 Sept,2023
Thanks for choosing us

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near Plaza Foch. Restaurant had a nice variety of Ecuadorian plates and seafood especially! Wife and I loved the huge king bed, city views, and hot shower. Only thing I would give 4 stars is the breakfast buffet but compared to other places it’s still quite yummy!
Response from Marlon on 29 Aug,2023
Thank U David

10/10 Excellent

Carlos

Liked: Staff & service
Stayed 6 nights in Aug 2023
Response from Marlon on 29 Aug,2023
Gracias por preferirnos

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Marlon on 15 Aug,2023
Gracias Brian

6/10 Okay

Junping

Stayed 4 nights in Jun 2023
Response from Marlon on 15 Aug,2023
Esperamos en otra oportunidad poder cumplir sus expectativas

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Marlon on 28 Jun,2023
Gracias Junior por tu calificación, esto nos ayuda a crecer mas y mejorar para brindarles el mejor servicio.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service!
Great hotel in a good location for walking around. Emelio, & Sebastian on the front desk couldn’t have been more welcoming and helpful. They got us a driver called Javier who was a god send. He drove us on trips and twice to the airport. Last but not least the fabulous Fernando in the bar. A true friend. Made our stay very pleasurable! We got robbed unfortunately on the street and they all went out of there way to help. Definitely will stay again on my return.
Stayed 1 night in Jan 2023

10/10 Excellent

Neil

Stayed 1 night in Jan 2023

10/10 Excellent

GUSTAVO ENRIQUE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place!
Stayed 1 night in Dec 2022
Response from Estephany on 16 Jan,2023
Muchas gracias Gustavo! Esperamos que regrese pronto.

8/10 Good

JORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great value! Lovely room with king size bed, nice linens and awesome view with large windows. Breakfast buffet is fine and dinners are great traditional dishes. I’ll be back.
Stayed 1 night in Feb 2022
Response from Beli on 26 Apr,2022
Thank you for your review. We are glad that you highlight the attention received from us. It is always a pleasure to provide excellent service to our guests and we hope that you will give us the opportunity to visit us again. Cordially

10/10 Excellent

Marco

Travelled with family
The cleaning and the people working all around was very nice happy and professional.
Stayed 7 nights in Feb 2022
Response from Beli on 26 Apr,2022
Thank you for your review. We are glad that you highlight the attention received from us. It is always a pleasure to provide excellent service to our guests and we hope that you will give us the opportunity to visit us again. Cordially

8/10 Good

Devendra

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from HOTEL RIO AMAZONAS on 17 Aug,2021
Estimado Huésped Ante todo reciba un cordial saludo de parte de la familia HOTEL RÍO AMAZONAS, agradecemos además su visita, su tiempo para evaluar su experiencia en casa. Esperamos poder servirle en un futuro cercano.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome. Location,foodservice, in the restaurant excellente,High recommend.,Tku for your service.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like of the hotel Amazona was the room, good view, good beds, nice bathroom,
Stayed 2 nights in Dec 2020
Response from HRA on 19 Dec,2020
Saludos cordiales, Gracias por sus comentarios. Estamos a la orden. Hotel Río Amazonas

10/10 Excellent

RICARDO

Stayed 2 nights in Sep 2020
Response from Front desk manager on 13 Oct,2020
Estimado Ricardo : Muchas gracias por su calificacion siempre a las órdenes.

10/10 Excellent

Louis, UK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, king bed, Excellent large shower, very clean, good service.
Stayed 1 night in Jul 2020
Response from Front desk manager on 22 Jul,2020
Dear Louis: Thanks for your comments, we are glad to hear from you . Sincerely regards

8/10 Good

HotelRioAmazona

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not which was offered. I was especting at least an extended menu.
Stayed 1 night in Jun 2020
Response from Front desk manager on 30 Jun,2020
Dear guest , right now we are not giving an extended menu because we are doing room service because the Covid

10/10 Excellent

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ice high rise views
Large modern room with a great view of Quito. Great breakfast.
Stayed 1 night in Feb 2020
Response from Front Desk Manager on 27 Feb,2020
Dear Marilee: Thanks for your stay and comment. It is always nice to hear your feedback. We hope to have you again. Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highlights to this property: the city view, location close to main attractions, and spetacular customer service. I will definitely choose this property again!
Stayed 2 nights in Feb 2020
Response from Front Desk Manager on 20 Feb,2020
Dear guest: Thanks for your stay and your comments. We will be happy to have you again in our hotel. Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Terrible room. Broken elevators — they had to take us through the freight. No milk when trying to buy a a basic coffee. Worst hotel I’ve ever been to — definitely don’t recommend to anyone! Reviews and pictures are a lie.
Stayed 2 nights in Jan 2020
Response from Front Desk Manager on 30 Jan,2020
Dear guest: Thanks for your comments and your feedback . It is very important for us so we can improve and give the best service. Sincerely regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms nice and clean. Friendly staff. Breakfast was a bit lacking in selection but was ok.
Stayed 3 nights in Jan 2020
Response from Front Desk Manager on 13 Jan,2020
Dear guest: Thanks for your comments and your stay . It is always good to hear from our guest. Regards

8/10 Good

Ray, Irving Tx

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing did not like was no internet in my room on the 9th floor. Had to go to lobby for internet. Good breakfast and restaurant. Good location. Nice lobby.
Stayed 2 nights in Jan 2020
Response from Front Desk Manager on 6 Jan,2020
Dear Ray: Thanks for your stay and your feedback. We will check ehat happen with the internet cause we do not have problems. Also, thanks for all the good comments. Sincerely regards,

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No airconditioning for hot nights. Music from nearby properties cannot be shut out.
Stayed 9 nights in Dec 2019
Response from Front desk Manager on 6 Jan,2020
Dear Ann: Thanks for your stay and your comments. We have some airconditioning in the front desk that you can ask for. Sorry, we are trying to do somenthing in the neighbord for the sound. We hope that the major can help us. We hope to have you next time. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel nice view good food 100% guarantee and good price
Stayed 2 nights in Dec 2019
Response from Font Desk Manager on 2 Jan,2020
Dear guest: Thanks for your stay and your comments. It is always nice to hear from our guests. We hope to have u again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Front Desk Manager on 2 Jan,2020
Thanks for your score

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Quito Option
Good location, clean, friendly and helpful staff. Would go back.
Stayed 2 nights in Nov 2019
Response from HOTEL RIO AMAZONAS on 22 Nov,2019
Dear Gordon: Thanks for yor stay and your comments. It is always great to hear from our guests. Regards,

2/10 Terrible

RobertBetke, New York City

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I have EVER stayed in anywhere! The staff was rude & argumentative. The night we arrived we were told that the room we booked was not available so they put us in a small room with absolutely no view. When we complained all of a sudden the large room with the view of the city & the mountains suddenly was available. Every day one or both of our key cards did not work & had to be programed when we complained we were told than one one had a problem before. One day we left early in the morning only to return in the afternoon to discover that housekeeping had not made up our room we complained about that & they said they would send up housekeeping later we saw the woman from housekeeping & she said she had too many rooms & ours was the last on the floor so she didn't have time to clean it. Twice we were not able to open the safe box in the room, the first time they sent up a technician the second time was the night before we were leaving early,they refused to have the manager come in & open it so we could get out passports, cash, jewelry etc. I had to make a huge fuss for the manager to come in. AND the day before we left we were sitting in the room when this big rope dropped down in front of the window and suddenly this man lowered down right in front up started just hanging there took out his phone & started taking photos!! They admitted he did it but you couldn't see anything. I want my money returned. It was horrible. They were very nasty don't stay here!!!!!!!
Stayed 5 nights in Oct 2019
Response from Front Desk Manager on 5 Nov,2019
Dear Mr. Robert: I am felling bad that you had a bad experience with us. We try to help always our guests but you have to contact directly to Expedia because you made the reservation and the payment with them. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness
The hotel and staff is very nice, and they help with everything you need, the area is very safe and the restaurant in the hotel is very good the food very tasty and price very reasonable, I recommend this hotel is number 10 thx for all your help
Stayed 1 night in Aug 2019
Response from Front Desk Manager on 6 Sept,2019
Dear guest: Thanks for your stay and your comments. It is always nice to hear what are you thinking. It will be my pleasure to have you next time. Regards

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just need some improvements
Very nice Hotel with a professional and courteous staff. . The property needs some basic upgrades. Specially the bathroom.The restaurant is not so good. But there are many restaurants nearby. I only had one breakfast for $10.00 that included fruits, tea/coffee, bread, etc. The rest of the time I went to a nearby 5 tar hotel where I had an excellent buffet breakfast that even included vitamin drinks made to order for about $23.00.
Stayed 2 nights in May 2019
Response from Front Desk Manager on 31 May,2019
Dear guest: Thanks for your stay and your comments. For us it is very important to know your feedback. We will try to improve and give the best service. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast available until 10 AM. Close to a variety of restaurants
Stayed 1 night in May 2019
Response from Front Desk Manager on 8 May,2019
Dear guest: Thanks for your stay and your comments. It is always nice to hear from our guests. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Katya ,Montenegro on 25 Apr,2019
Thanks for you score.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place right where I wanted to be in Quito. Lots of shops close by & La Focha center was only a 5 minute walk away. Many options for eating, but I ate a few times at the hotel & that was good, with great service.
Stayed 5 nights in Mar 2019
Response from Katya Montenegro on 26 Apr,2019
Dear guest: Thanks for your stay and your score. We are glad that you feel good in our hotel..

10/10 Excellent

Jaime

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and friendly personnel. Fantastic breakfast for starting the day.
Stayed 1 night in Feb 2019
Response from Katya Montenegro on 18 Feb,2019
Dear Jaime: Thanks for your score. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Katya Montenegro on 25 Jan,2019
Thanks for your score

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Katya Montenegro on 18 Dec,2018
Thanks for you score.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Katya Montenegro on 18 Dec,2018
Thanks for your score.

8/10 Good

Jessica, Philadelphia, PA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Rio Amazonas for six nights. The front desk staff were very friendly and spoke excellent English. The building, rooms, and furniture seemed somewhat old but well-maintained. My room was clean and bed was comfortable. Wifi was fast and allowed for streaming. Great location that was close to several main bus stops, close to many bars and restaurants, and even close to the pick-up point for my day drips. However it could be very loud, sometimes until 2 or 3 am on a weeknight, so if you are sensitive to noise I recommend ear plugs. I did not try the bar/restaurant in the hotel.
Stayed 6 nights in Dec 2018
Response from Katya Montenegro on 18 Dec,2018
Dear Jessica: Thanks for your stay and your very nice comments. We are grateful to hear your comments. We hope to have you again staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Katya Montenegro on 5 Nov,2018
Thanks for your score.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2018
Response from Katya Montenegro on 19 Mar,2018
Dear guest: Thanks for your score.

8/10 Good

Gina, USA

Liked: Cleanliness, staff & service
Hotel is well located.
It could be a 4 star hotel or better, If they modernize their entrance furniture. They need to add a small fridge 2 the rooms. It was annoyed going 2 the restaurant every day to request a glass of ice, 2 keep my child insulin cold. The hotel staff was very professional and helpful
Stayed 5 nights in Feb 2018
Response from Katya Montenegro on 1 Mar,2018
Dear Gina: Thanks for your stay and comments, it is always nice to here your experience because they make to improve . Sincerely Regards

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Rio Amazonas Hotel
Our stay was short, but it was great! This was my first stay at an Ecuadorian Hotel, so my American standards were being tested. The only thing the room lacked was an A/C control. The hotel did regulate that so we were comfortable though. The food at the hotel restaurant was terrific! I don't have a sophisticated palate, so I was a little apprehensive. I was very pleased with my meal, I ordered Penir de Polvo (Turkey) and it was fantastic. We ordered drinks, they used plenty of alcohol and desserts to top off. An appetizer, 4 drinks, two main courses and desserts for two for $72. Would definitely stay here again. The reception desk spoke pretty good english, that wasn't 100% necessary but it was a nice touch :)
Stayed 1 night in Feb 2018
Response from Katya Montenegro on 19 Feb,2018
Dear Jake: Thanks for your stay and your nice comments. We are glad to here all the terrific comments. We hope to have you again in aour hotel. It is our pleausure to hekp you. Sincerely Regards,

10/10 Excellent

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Staff
The staff is phenomenal. I got really sick during my stay and they called a doctor to my room at no cost. They checked on me every other hour to make sure I didn’t need anything. Rooms are renovated, clean, bright. Close to main attractions and a lot of great restaurants.
Stayed 3 nights in Feb 2018
Response from Katya Montenegro on 7 Feb,2018
Dear Zahra: Thanks for your stay and your good comments. We like to serve as you fell at home . We hope to have you in other stay. Sincerely regards

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rio Amazanas
Higly recommend this hotel
Stayed 3 nights in Jan 2018
Response from Katya Montenegro on 2 Feb,2018
Dear Julie: Thanks for your comments. Regards,

10/10 Excellent

Carlos, Quito Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Centrally located to barbershops, restaurants, grocery stores,transportation And the staff super accommodating with smiles.
Stayed 2 nights in Jan 2018
Response from Katya Montenegro on 17 Jan,2018
Dear guest: Thanks for stay here and your feedback Regards