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Reviews of ibis Copacabana Posto 5

3 out of 5
ibis Copacabana Posto 5
Rua Xavier Da Silveira 82, Copacabana, Rio de Janeiro, RJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and friendly staff. The stay was nice
Stayed 4 nights in Mar 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
The people that work at this facility are exceptionally kind and wonderful and accommodating. I love going to this hotel. I’ve been on two occasions and I’ve been happy each and every time.
Stayed 7 nights in Mar 2024

8/10 Good

Aninder, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a good experience.
Stayed 1 night in Mar 2024
Response from Equipe Ibis on 4 Mar,2024
Dear Mr MelinaWe appreciate your comments about your stay at Ibis Rio de Janeiro Centro.We were pleased to receive your feedback. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service.Looking forward to welcoming you again, please accept our best regards.Yours sincerely,Team Ibis Posto 5

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. The location is a very convenient, there is dining on site. And the staff was always available to help me. I would definitely return.
Stayed 7 nights in Feb 2024
Response from Ibis Team on 4 Mar,2024
Dear Mr. JohnWe appreciate your comments about your stay at Ibis Rio de Janeiro Centro.We were pleased to receive your feedback. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service.Looking forward to welcoming you again, please accept our best regards.Yours sincerely,Team Ibis Posto 5

10/10 Excellent

JAREK, Brechin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great location, within 5 minutes walk to the Copacabana beach, restaurants and shopping.
Stayed 3 nights in Feb 2024
Response from Ibis Team on 26 Feb,2024
Dear Mr.We appreciate your comments about your stay at Ibis Posto 5.We were pleased to receive your feedback. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service.Looking forward to welcoming you again, please accept our best regards.Yours sincerely,

6/10 Okay

Bany

The proximity to Atlantic Street
Stayed 2 nights in Feb 2024
Response from Ibis Team on 22 Feb,2024
We are happy for your comment, we hope to hear from you soon, Kind regards,

10/10 Excellent

Terance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay there. Management helps me resolve any issues quickly.I will only stay there.
Stayed 6 nights in Nov 2023
Response from Ibis team on 1 Feb,2024
Hi Terance,thank you for your coments.See you soon.Regards

8/10 Good

Harry

Travelled with partner
Response from Ibis team on 8 Feb,2024
Hi Harry,thank you for yor comments.See you soon.Best regards.

8/10 Good

Neal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Equipe Ibis on 4 Dec,2023
Ola Neal,agradecemos a sua pontuação no Ibis Copacabana Posto 5.Atenciosamente

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here Ford 2 nights only but the bldg and staff was very good The only Bad thing was the time to check in
Stayed 2 nights in Nov 2023
Response from Equipe Ibis on 21 Nov,2023
Hi Alex good afternnon.Thank your for your comments.See you soon.Regards

6/10 Okay

eulalia

Stayed 5 nights in Nov 2023
Response from Equipe Ibis on 1 Feb,2024
Ola Eulalia boa tarde.Agradecemos muito pela sua pontuação no hotel Ibis Copacabana Posto 5.Ate breve.

10/10 Excellent

Sherwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast and kind staff. I didn't like that there was not easy access to a microwave or heater.
Stayed 6 nights in Oct 2023
Response from Ibis team on 17 Nov,2023
Hi Sherwin.Thank you for your comments ! See you soon.Regards

8/10 Good

SUSANA

Stayed 5 nights in Oct 2023
Response from Equipe Ibis on 23 Nov,2023
Ola Susana boa tarde.Agradecemos imensamente a sua pontuação no Hotel Ibis Copacabana Posto 5.Esperamos muito reve-la em breve.Atenciosamente

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Habitación y baño sucios y con pobre mantenimiento
El hotel está muy bien ubicado. La atención de los empleados de la recepción es buena aunque, en ocasiones, hay una sola persona atendiendo y muchos huéspedes esperando ser atendidos. Las habitaciones son silenciosas y casi no se siente ruido de las otras habitaciones o del pasillo, lo cual es bueno. Los colchones y almohadas son cómodos pero se ven sucios. Mi observación desfavorable tiene relación con la limpieza de la habitación. Había cosas chorreadas por los huéspedes anteriores en las paredes y el espejo del baño. Yo limpié eso con paños húmedos y salió sin problema. Hay hongos en el marco de la puerta del baño y en las uniones de los azulejos de la ducha. Hay marcas de humedad en una pared del baño. Las toallas están viejas y ajadas. Para la ropa de cama, solo pusieron sábanas arriba del cobertor y no debajo que es la parte que está en contacto con el cuerpo. Hay polvo y pelusas en las paredes y muebles. Un día no me dejaron toallas en la habitación y otro día tuve que pedir que hagan la limpieza porque eran las 6 de la tarde y no la habían hecho. Da la idea de que el personal de limpieza y mantenimiento no tiene ninguna supervisión. La limpieza de una habitación de hotel es un tema fundamental para mi y mi familia y este hotel no cumplió mis expectativas para un alojamiento de 3 estrellas.
Hongos en las uniones de los azulejos de la ducha
Humedad en pared del baño
Hongos en el marco de la puerta del baño
Stayed 8 nights in Oct 2023

8/10 Good

Lino

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Just ok
Good location , good internet but very basic and staff could have been friendlier and more helpful.
Stayed 2 nights in Sep 2023
Response from Equipe Ibis on 2 Oct,2023
Hi Lino good afterrnon.Thank you for your comments. See you soon.Regards

10/10 Excellent

Reem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Equipe Ibis on 25 Sept,2023
Ola Reem boa tardeAgradecemos a sua pontuação no Ibis Copacabana Posto 5.Atenciosamente

8/10 Good

Bipin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well renovated property at prominent location and well trained staffs.
Stayed 2 nights in Sep 2023
Response from Ibis team on 30 Oct,2023
Hi Bipin good afternoon.Thank you for your coments.

4/10 Poor

Zulimar Diaz

Stayed 5 nights in Jul 2023
Response from Equipe Ibis on 8 Aug,2023
Ola Zulimar boa tarde.Agradecemos o seu feedback, esperamos reconquistar sua confiança em breve.Atenciosamente

10/10 Excellent

Terance

Stayed 3 nights in Jun 2023
Response from Equipe Ibis on 20 Jul,2023
Ola Tarance,é sempre uma honra te-lo como hospede no Ibis Copacabana Posto 5.Atenciosamente

10/10 Excellent

Terance

Stayed 6 nights in Jun 2023
Response from Equipe Ibis on 20 Jul,2023
Agradecemos imensamente a pontuação Terance.Até a próxima. Atenciosamente

6/10 Okay

Ishola

The Dinning areas small and even the rooms with no single water to complement guest .
Stayed 2 nights in May 2023
Response from Equipe Ibis on 5 Jun,2023
Hi Ishola good afternoon.Your coment is very important for us.Regards

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May Vacation away from Boston Cold
The hotel is actually very good for the amount of money you pay. We opted to go with the rate to include breakfast and my only opinion about that is they should mix it up a bit more. They pretty much have the same thing daily. But again, for the money you really can't complain.
Stayed 1 night in May 2023
Response from Ibis on 29 May,2023
Hi Johnny.Thank you for your comments. See you soon.Regards

10/10 Excellent

Kenji

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in copacabana. Metro and beach are VERY close by.
Stayed 3 nights in May 2023
Response from Equipe Ibis on 29 May,2023
Hi Kenji.Thank you for your comments ! See you soon.Regards

8/10 Good

Vladimir, Aurora

Stayed 7 nights in May 2023
Response from Equipe Ibis on 17 May,2023
Boa tarde Vladimir,Agradecemos imensamente a sua pontuação no Ibis Copacabana Posto 5. Até breve.Atenciosamente,

10/10 Excellent

Terance

Stayed 6 nights in Apr 2023
Response from Equipe Ibis on 16 May,2023
Ola Terance boa tarde.Agradecemos a sua pontuação. Seu quarto ja está separado com o cofre ! \o/Atenciosamente

10/10 Excellent

Terance

Stayed 6 nights in Apr 2023
Response from Equipe Ibis on 10 May,2023
Ola Terance,ficamos novamente muito felizes com a sua pontuação.Esperamos reve-lo em breve.Atenciosamente

8/10 Good

Jefferson

Amenities could be upgraded a bit. They offer no cup or glass in rooms nor do they have wash cloths. It was a struggle to get a wine glass. Wifi was extremely spotty needs a bigger and faster connection. It would also be greatvif at least the operator spoke a few different languages with english being one of them.
Stayed 3 nights in Mar 2023
Response from Equipe Ibis on 10 May,2023
Hi Jefferson good afternoon.Thank you for your comments in Ibis Copacabana Posto 5 Hotel.Regards

4/10 Poor

richard

Travelled with group
Liked: Cleanliness, staff & service
I liked that the hotel is close to everything and it is affordable. What i didn't like was i got to the hotel around 930am, and i was told my room would not be available until 230pm. Huge disappointment and very aggravating. I was tired from my flight and wanted to rest. Several others went through the same thing. The sink in the bathroom didn't drain well. Also the hotel charged my friend dinner that he never ordered and wanted him to pay 30 dollars for it. Its a decent hotel but i wont be staying there again.
Stayed 4 nights in Mar 2023

10/10 Excellent

Terance

Stayed 6 nights in Mar 2023
Response from Equipe Ibis on 10 May,2023
Terance,agradecemos a sua pontuação.Ate breve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis
Stay was nice just recommend room service to not knock on the door when the DND is placed on the door.
Stayed 1 night in Mar 2023
Response from Ibis team on 27 Mar,2023
Hi good afternoon.Thank you for your coments.See you soon ! Regards

6/10 Okay

Elsie, Mckinney

Liked: Staff & service, property conditions & facilities
Good location. Bad smell in room.
Stayed 3 nights in Mar 2023
Response from Ibis team on 21 Mar,2023
Hi Elsie good afternoo,Thank you for your comments.See you soon!Regards

8/10 Good

Mariana

Liked: Cleanliness, property conditions & facilities
I liked that it felt safe around the property and the room was good quality/price. Very basic rooms, the hallways don’t have airco, but the room does. Not noisy, good blackout.
Stayed 3 nights in Mar 2023
Response from Ibis team on 20 Mar,2023
Hi Mariana good afternoon.Thank you for your comments.See you son ! Regards

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great hotel
This hotel is about three blocks from the beach and reasonable. Although the room was small, it was very clean with a comfortable bed. The housekeeping was very good in providing towels,soap,etc. and the staff was very friendly and helpful, and addressed all my concerns. There is a buffet was which was quite good(the pork loin was well seasoned , tender and tasty) and at a reasonable price. Nearby the main street has just about everything one needs with a vast amount of stores, supermarkets and restaurants Overall I was very satisfied and hope to return to Rio and this hotel again.
Stayed 6 nights in Feb 2023
Response from Ibis team on 14 Feb,2023
Hi Alvin good afternoon !Thank you for your comments regarding your stay at the ibis.It was with pleasure that we received your congratulations. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an excellent service.Looking forward to welcoming you again, please accept our best regards.

8/10 Good

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely well located, close to the beach and a metro station. The area felt safe, even at night, with plenty of dining options around. The rooms are on the small side, the bed was particularly small and it felt cramped for 2 people, but it's a solid choice if you're going to be out and about and just need a place to sleep.
Response from Ibis Team on 23 Jan,2023
Hi Cecilia good afternoon.Thank you for your comments.See you soon.Regards

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I usually stay at the posto 2 location but this location wasn’t bad at all a pinch more expensive than posto 2 but good stay even checked in a hour early no charge. Would stay again
Stayed 1 night in Jan 2023
Response from Ibis team on 23 Jan,2023
Hi Antonio good evening.Thank you for your comments.See you soon.Regards

6/10 Okay

Jeremy

Liked: Cleanliness
Basic and lack of service
The hotel was not appropriately staffed to accommodate guests. I waited in line for 1.5 hour to check in, only to be told my room wasn't ready yet. I was surprised too that the staff spoke very little English. The room was basic, but mostly clean. The breakfast was a disaster with no available seating and most of the food was empty. It was really messy. I think it comes down to lack of staffing. Overall a basic stay in Copacabana.
Stayed 2 nights in Jan 2023

10/10 Excellent

Rodson Da Silva

Stayed 1 night in Dec 2022

10/10 Excellent

Josefa

Stayed 2 nights in Nov 2022

6/10 Okay

Terance

Stayed 10 nights in Oct 2022

10/10 Excellent

Mark, Evanston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just a block from the Cantagalo subway station. Very convenient location. Great staff, clean and efficient room. Very good breakfast.
Stayed 2 nights in Nov 2022
Response from Ibis team on 16 Nov,2022
Hi Mark good afternnon.Thank you for your comments.Regards

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget friendly hotel. Staff was very friendly and helpful. I would definitely stay at ibis Copacabana Posto 5 again!
Stayed 7 nights in Sep 2022
Response from Ibis Team on 30 Sept,2022
Hi Diana good evening.Thank you for you comments.See you soon !Regards

10/10 Excellent

Terance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms. Check in staff and night staff were very helpful
Stayed 1 night in Aug 2022
Response from Ibis on 10 Aug,2022
Hi Terance, thank you for your coments. Regards

8/10 Good

MARCIO

Stayed 1 night in Jun 2022
Response from Equipe Ibis on 4 Jul,2022
Boa tarde Marcio, agradecemos imensamente a sua pontuação. Esperamos reve-lo em breve. A disposição

4/10 Poor

jeffrey

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Conveniently located close to the beach. Rooms were clean but were small and had no character. Bedding and towels were old. Front desk service was NOT good. You had to wait in line for a long time just to ask a simple question and the staff was not particularly friendly.
Stayed 3 nights in Mar 2022
Response from Ibis on 27 Apr,2022
Hi Jeffrey good afternoon. Thank you for your comments. Your feedback is very important for us. Regards

4/10 Poor

Terance

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed at this property in the past and usually have been satified. This trip my toilet broke and the front desk staff did not seem to know it is an emergency. After about 16 hours of a non-functioning toilet . The very nice manager was able to get the problem fixed. Like all Corporations trying to make a profit they are understaffed at the front desk and cant get it done.
Stayed 12 nights in Feb 2022
Response from Ibis on 22 Feb,2022
Hi Terance, I sent a email for you. Regards

10/10 Excellent

John, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, and always willing to assist with any questions. Location is 1 block from the Metro, a supermarket and a bike sharing kiosk. Great WIFI speed for Brazilian hotel standards. Bed isnt the most comfortable and hallway noise can be heard in the room. Stayed 12 days. Other guests were respectful of noise.
Stayed 5 nights in Jan 2022
Response from Ibis on 2 Feb,2022
Hi John good evening. Your comments, is very important for us. Regards

8/10 Good

John, Toronto

Stayed 5 nights in Jan 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, got me a taxi at 5am in 5 minutes at a good price. I do wish they had bottle water and coffee making in the room. Good location for the beach and transportation. Breakfast was good, but about the same every morning. I would stay there again.
Stayed 5 nights in Jan 2022
Response from Ibis Team on 31 Jan,2022
Hi Thomas, thank you for your comments in Ibis Copacabana Posto 5. I see you soon. Regards

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good breakfast sometime items get a little cold. The staff is helpful. Would stay another time.
Stayed 4 nights in Jan 2022
Response from Ibis on 31 Jan,2022
Hello Thomas, your comments is very importants for us. Thank you for your feedback. Regards

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Equipe Ibis on 19 Jan,2022
Ola Alvaro boa tarde. Agradecemos imensamente o seu comentário no Ibis Copacabana Posto 5. O seu feedback é muito importante para nós. Esperamos reve-lo em breve. A disposição