Tapas bar, poolside views, open daily

Reviews of JW Marriott Hotel Rio de Janeiro

5 out of 5
JW Marriott Hotel Rio de Janeiro
Avenida Atlantica, 2600 - Copacabana, Rio de Janeiro, RJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 408 out of 756 reviews" "
Rating 8 - Good. 229 out of 756 reviews" "
Rating 6 - Okay. 70 out of 756 reviews" "
Rating 4 - Poor. 35 out of 756 reviews" "
Rating 2 - Terrible. 14 out of 756 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Travis Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on Copacabana Beach. Helpful staff. Clean rooms.
Stayed 2 nights in Jan 2024

8/10 Good

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff. Carpets could be renew.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel and Staff were exceptional !!
Stayed 2 nights in Dec 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, super cleanliness, staff highly professional, nice and friendly, food excellent.
Stayed 9 nights in Nov 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, friendly
Stayed 8 nights in Nov 2023

8/10 Good

Sandesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Sep 2023

6/10 Okay

Travis

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stay somewhere else
For a JW, you wouldn't think the place would be in such bad condition. The pool area alone had so much chipping and falling off paint and structural defects. Rooms were basic and stuffy. No balconies here so don't spend $ on an ocean view. I stayed next door one night at the Windsor Califironia and it was far better. As a Marriott Bonvoy member for decades this one sucks.
Stayed 2 nights in Sep 2023
Response from Mariana Motta Sales & Marketing Director on 2 Oct,2023
Hello Travis,We are sorry that we did not reach your expectation as we promised. We hope you can consider the JW Marriott on your next visit and we, surely, will offer you a superior experience.Best regards,

8/10 Good

Nakiesha

Stayed 2 nights in Sep 2023

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 days in the Marriott at Copacabana were great for me. Clean room, friendly people and good food.
Stayed 3 nights in Aug 2023

8/10 Good

Reginald, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

8/10 Good

Tony

Stayed 4 nights in Jul 2023

8/10 Good

Karim

Liked: Cleanliness, staff & service
Rooms could do with updating. Noise from the lobby can be heard from the rooms. Staff were excellent and service was great. The location is also great.
Stayed 7 nights in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice. We enjoyed our stay
Stayed 5 nights in Jul 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, very comfortable rooms and really amazing, friendly and professional staff! Wasn’t even aware when i booked that there was a chair and towel service right across in Copacabana beach. Amazing views from rooftop and since it was winter and a bit chilly the heated outdoor pool was excellent. Highly recommended.
Stayed 5 nights in Jul 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Would stay here again.
First I have to say that I would definitely stay here again. I had a wonderful stay and all the staff was incredibly nice and helpful. That being said, I have to say I do agree with other reviewers regarding the age of the hotel It does feel old and dated. A refresh is much needed. Although the staff is amazing, because of its age, it does not feel like a JW Marriott. And I would like to recommend, that if possible, stay in an ocean view room. I stayed in one the "inside" view rooms and it does feel a little claustrophobic and dark... The view is to other rooms and the hallways. And no natural light comes in... The Rooftop needs a little love and tenderness, but it is a very nice place to take in the view of Copacabana and have a drink at the end of the day. I really enjoyed being beachfront.
Stayed 4 nights in Jun 2023

6/10 Okay

Ali

Travelled with group
Fairmont is much much better hotle with similar price point!
Stayed 1 night in Jun 2023

10/10 Excellent

Stanford

Stayed 4 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check in Fees
The carpets in the room are in need of steam cleaning😲 The towels are severely worn and in need of replacement😬 When a customer arrives from a intl flt✈️ please don't nickel and dime 💵 them when rooms are available by charging early check in fees😡 The customer pays you $250-$350 per night for a stay😎
Stayed 2 nights in May 2023

10/10 Excellent

Anthony P

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked this property and the staff was fantastic
Stayed 5 nights in May 2023

6/10 Okay

Evgeny

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is quite old, the room where I live had only a view inside the hotel hall. The room requires repairing.
Stayed 2 nights in Apr 2023

8/10 Good

Stephen

Business traveller
Liked: Staff & service
Brazil Trip
Great location and very friendly staff. Internet slow and dated rooms.
Stayed 8 nights in Mar 2023

10/10 Excellent

Ricardo

Stayed 5 nights in Mar 2023

10/10 Excellent

Richard

Stayed 3 nights in Mar 2023

10/10 Excellent

Devin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great stay at the JW Marriot Rio. It was my fiancés birthday and they did everything to accommodate us and make the weekend special. Loved the pool bar upstairs and great location. Will definitely come back!
Stayed 3 nights in Mar 2023

4/10 Poor

Jose, Katy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the airport. Perfect for a layover
Stayed 3 nights in Feb 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rio - Copacabana
Excellent location right on the Copacabana Beach. Hotel staff were super helpful. Hotel was beautiful.
Stayed 3 nights in Jan 2023

10/10 Excellent

Myron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all well trained and accommodating...as well as conversant in English. WARNING: DO NOT USE THE ATM IN THE HOTEL. The conversion rate is criminal and the hotel should be ashamed to have a vendor that abuses their guests so badly.
Stayed 4 nights in Jan 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was kept to a hivh standard and all staff were friendly and helpful.
Stayed 5 nights in Jan 2023

6/10 Okay

Gustav

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unconfortable hotel

10/10 Excellent

kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff of people very nice

8/10 Good

Raisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked most of the staff members, especially Raissa, Concierge Matheus and Michael at Front Desk Erinaldo and Bruno, bellmen Youssef, Alberto & Fernanda at The Bar.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
As expected by Marriott
Great service and excellent location…yes it’s outdated, but no issues.
Stayed 4 nights in Dec 2022

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs a serious face-lift. Weird smell in room, faulty fixtures, crumpled door fittings.
Stayed 2 nights in Dec 2022
Response from Mariana Motta on 26 Dec,2022
Dear David, Thank you for taking the time to post a review of your recent stay. I apologize that your experience with us was not satisfactory but we appreciate your sincere feedback. Best regards,Mariana MottaSales & Marketing Director

4/10 Poor

John

Travelled with family
Liked: Cleanliness
Did not get the room we paid for. Bath size pathetic.
Response from Mariana Motta on 26 Dec,2022
Dear John, I'm, personally, very sorry to hear about this and will let my team know about it to make sure it won't happen again.We understand the importance of the details that make up a great stay.Best regards,Sales & Marketing DirectorMariana Motta

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Arranged good tours to see Rio. Complimentary beach chairs and umbrellas
Stayed 1 night in Dec 2022

4/10 Poor

Santos

Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nov 2022 Overall Great Stay
Good Stay and the hotel staff was excellent.
Stayed 2 nights in Nov 2022

2/10 Terrible

Jonas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Jennia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Which the bed was a little softer
Stayed 1 night in Sep 2022

2/10 Terrible

Camila

Stayed 1 night in Apr 2022

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, room comfort
A really great location on Copacabana Beach. The hotel is looking a little dated but the facilities were very good and perhaps on the lower end of 5 star quality. The customer service from the front desk was exceptional throughout being both friendly and helpful. Of notable mention is Yasmin on front desk who was fantastic and even arranged for a surprise treat to celebrate our honeymoon. Highly recommended.
Stayed 4 nights in Mar 2022
Response from Lidiane Andreatta, Sales & Marketing Director on 7 Mar,2022
Dear Mukesh, Thank you for taking the time to leave us such a detailed review of your experience! Here at JW Marriott is our pleasure to provide a true five star experience in every aspect of you stay. We can ensure you sure that Yasmin will read your review and be happy that she could make your honeymoon even more special! We hope to welcome you back soon for another outstanding experience.

8/10 Good

damon

Liked: Cleanliness, room comfort
Disliked: Staff & service
3 stars service for a 5 star Hotel.
Below expectation and standard for a JW Marriott property especially the breakfast (options were very limited...they served me frozen salmon (lox) and messed up my egg benedict- took the kitchen 3 tries to get it right. Beach chair/towel service was slow (took the attendant close to 30 minutes to set up a beach chair/umbrella and towel).
Stayed 1 night in Feb 2022

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, close to many restaurants in Zona Sul of Rio, and landmarks such as Sugar Loaf, Corcovado, Forte de Copacabana. Great hotel, clean, nice staff, and good food. Definitely recommend and will come back.
Stayed 4 nights in Feb 2022
Response from Lidiane Andreatta, Sales & Marketing Director on 2 Mar,2022
Hello, Lucas! We are glad that you had a very pleasant stay at our hotel and a wonderful time in Rio! It is a pleasure to know that you enjoyed the personalized service of our staff and our amazing location in the heart of Copacabana beach. We thank you for staying with Marriott and hope to have the opportunity to serve you again in the near future. Best Regards,

8/10 Good

shalizeh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Bathroom need maintenance, hot water faucet is not working
Stayed 2 nights in Feb 2022
Response from JW Marriott Rio de Janeiro on 25 Feb,2022
Thank you for leaving us a review of your experience. We take these concerns very seriously, and your comments have been shared with our management and maintenance team. Although we fell short of meeting your expectations, we hope you will consider JW Marriott Rio de Janeiro on your next visit to Rio so we can have the opportunity to deliver the guest experience you deserve. Best regards, Lidiane Andreatta Sales & Marketing Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022