Save

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
4.5 star property

Luxury property on the beach, with 8 outdoor swimming pools

Choose dates to view prices

your current months are May, 2024 and June, 2024.
May 2024
June 2024

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Free minibar, in-room safe, desk, blackout curtains
3 bars/lounges, 3 swim-up bars, 2 poolside bars, 4 beach bars
Free minibar, in-room safe, desk, blackout curtains
Lobby

Overview of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Reviews
7.4

Good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Popular LocationMoon Palace Golf Club14 min drive
  • Popular LocationPetempich Bay17 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
  • Popular LocationPuerto Morelos Town Square24 min drive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Free minibar, in-room safe, desk, blackout curtains

Luxury Suite Ocean View with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Rainfall showerhead
  • 55 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Jetted bath
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

6 outdoor pools, pool umbrellas, pool loungers
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
Pool
Hot tub
Breakfast included
All-inclusive
7.8 out of 10, Good, (624)
The price is S$858
for 1 night
includes taxes & fees
3 May - 4 May
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

About the area

Puerto Morelos

Located in Puerto Morelos, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is near the airport and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and Delfines Beach. Don't miss out on a visit to Ventura Park Cancun. Take the opportunity to explore the area for water adventures such as windsurfing.
Visit our Puerto Morelos travel guideOpens in a new window

What's nearby

  • Moon Palace Golf Club - 14 min drive
  • Petempich Bay - 17 min drive
  • Ventura Park Cancun - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Puerto Morelos Town Square - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • Agave Mexican Cuisine - 16 min walk
  • Grand Lobby Bar - 15 min drive
  • Cusco - 18 min drive
  • Grand Central Buffet - 17 min drive
  • The Grill - 17 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury all-inclusive property near El Tinto Golf Course
Located close to Ventura Park Cancun, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino provides a free breakfast buffet, a casino and free water park access. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and 4 beach bars. Treat yourself to a body treatment, reflexology or hydrotherapy at the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the gym; other things to do include kayaking, beach volleyball and fishing. In addition to a nightclub and 3 swim-up bars, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 8 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars and free cabanas
  • Free self-parking
  • 3 outdoor tennis courts, supervised childcare (surcharge) and a porter/bellboy
  • Massage treatment rooms, tour/ticket information and a reception hall
  • Guest reviews give good marks for the family-friendly amenities, bar and helpful staff
Room features
All 840 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and free stocked minibars. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Jetted bath, rainfall showers and free toiletries
  • 49-inch plasma TVs with premium channels
  • Balconies, childcare services and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer on request
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations from 10 April 2024 to 30 July 2024 (completion date subject to change).
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of 19 Apr,2024, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on 1 May,2024 start from S$463.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Self-parking is free at this property.

What time is check-in at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Checkout is at noon.

Are there all-inclusive benefits at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yes, the property is all-inclusive. Activities include kayaking, tennis, volleyball and more.

Where is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino located?

This Puerto Morelos property is on the beach, 6.3 mi (10.2 km) from El Tinto Golf Course, and within 16 mi (25 km) of Ventura Park Cancun and Puerto Morelos Town Square.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 759 out of 1892 reviews" "
Rating 8 - Good. 429 out of 1892 reviews" "
Rating 6 - Okay. 270 out of 1892 reviews" "
Rating 4 - Poor. 198 out of 1892 reviews" "
Rating 2 - Terrible. 236 out of 1892 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was very friendly and went above and beyond to get what you ask. The food is average, room service food was horrible. The hotel needs repairs but pools were nice. Beach needs cleanup.
Stayed 1 night in Apr 2024

2/10 Terrible

Kiara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that the first room I checked in was not what I booked! The mirror had rust all over! Nobody came to look at the mirror and it was full of mosquitoes! The second room had roaches & and had dirty pillow cases on it
Stayed 4 nights in Apr 2024

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service
The food was average, staff very nice, rooms and hotel needs a bit remodeling. I had a good time.
Stayed 4 nights in Apr 2024

8/10 Good

Sayona Grace, Champaign

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino was very nice and very fun. There were always entertainment and activities to do on the resort. There was also many restaurants to try, my boyfriend and I took quite an advantage of the food and drinks which were unlimited; however the food weren’t so tasteful in our opinion. My boyfriend and I enjoy meals that are flavorful and have good amount of spices and the food here didn’t have that. We give the food a 5.2/10. Everything else is a 10/10.
Stayed 5 nights in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is lovely, the food is great, drinks great, there’s a side to chill w the family, and there’s an entertainment side. Overall great experience.
Stayed 4 nights in Apr 2024

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not waste your money upgrading to the diamond club. The buffet open for everyone is the best place to eat. The other restaurants are not staffed enough, so it takes forever to order and get dinner. The bar never has upgraded alcohol and the general selection is just fine. There are so manny staff members cleaning and walk around doing nothing that maybe they should focus more on service for the guests. If you find someone to order a drink from it takes about 30 minutes to receive. You're better off walking to get it yourself. I ordered a mimosas and water at the diamond club pool and when he finally came back didn't bring the water. He apologized and never came back. I work in the service industry at home and was very disappointed with the level of service, especially because it a large chain property. We often go to Dreams and the service is fantastic. I had high hopes and was very disappointed. I do want to say the butler Vanessa is very nice. Also the man who helped us with our bag in the front. His name was Willie. He was one of the first people we encountered at the resort and was amazing. We didn't even have a long interaction with him, but he had the greatest personality and was so welcoming. As we walked he talked to us about the resort, asked us questions about ourselves. We received more information from him then the person that checked us in. Unfortunately, not everyone has the same attitude as Willie. Royalton do better
Stayed 5 nights in Apr 2024

4/10 Poor

Jessica April

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My baby got hand mouth foot so not sure how clean the facility is. Pool was closed for a good 8 hrs and no one would tell us why so I am guessing now I know why.
Stayed 7 nights in Apr 2024

10/10 Excellent

Leonardo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Royalton were exceptional. Very attentive and willing to help. The property is beautiful. Lots of pools, easy access to the beach. Wedding venue is beautiful as well. Thank you all again!
Stayed 4 nights in Apr 2024

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The resort needs major renovations.
Stayed 5 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024