Property grounds

Reviews of San Remo Hotel

2 out of 5
San Remo Hotel
2237 Mason Street, San Francisco, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1009 reviews" "
Rating 8 - Good. 367 out of 1009 reviews" "
Rating 6 - Okay. 60 out of 1009 reviews" "
Rating 4 - Poor. 26 out of 1009 reviews" "
Rating 2 - Terrible. 31 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Was in walking distance to most places where I wanted to go and public transportation was nearby. I had a room with no window with an outside view. I would stay here again but away from the noisy kitchen.
Stayed 6 nights in Mar 2024
Response from San Remo Hotel Management on 27 Mar,2024
Dear Thomas,We're pleased to hear that our hotel's convenient location within walking distance to most places you wanted to visit, as well as its proximity to public transportation, met your needs. However, we apologize for any inconvenience caused by the noise from the kitchen during your stay. We appreciate your feedback and will take it into consideration to ensure a more comfortable experience for our guests in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. If there's anything else we can do to enhance your stay next time, please let us know.Regards,San Remo Hotel Management

10/10 Excellent

Mark Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable. lots of things to do in the area, and very close to fisherman's wharf
Stayed 4 nights in Mar 2024
Response from San Remo Hotel Management on 27 Mar,2024
Dear Mark,We're delighted to hear that you found our hotel very affordable and conveniently located near Fisherman's Wharf, with lots of activities to enjoy. Your satisfaction is important to us, and we're pleased you had a positive experience exploring the nearby attractions. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Regards,San Remo Hotel Management

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s affordable, clean, cute, and in an excellent area. It perfectly met my expectations and needs. I would definitely stay there again.
Stayed 1 night in Mar 2024
Response from San Remo Hotel Management on 12 Mar,2024
Dear Lisa,We're thrilled to hear that our hotel perfectly met your expectations and needs during your stay!  Providing clean, cute, and affordable accommodation in an excellent area is what we aim for, and we're delighted that we could deliver on all fronts.  Your satisfaction is important to us, and we're grateful for your positive feedback.  Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future!Regards,San Remo Hotel Management

4/10 Poor

Vijay

Stayed 4 nights in Feb 2024
Response from San Remo Hotel Management on 22 Mar,2024
Dear Vijay,Please accept our apologies for any inconvenience we have caused you.  In cases like this, we want to hear directly from our customers and see where we failed to impress. Sincerely,San Remo Hotel Management

2/10 Terrible

AARON

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The smell of the room was horrible and unbearable. I could not sleep in there and was forced to rent a room at a different motel. No refund was offered. I do not recommend this motel to anyone.one small window facing 3 inner walls and on other window ficing inside the hallway with other able to look into my room.
Stayed 1 night in Feb 2024
Response from San Remo Hotel Management on 23 Feb,2024
Dear Aaron,We apologize for the unpleasant experience you encountered during your stay.  Your feedback regarding the smell in the room and the lack of adequate ventilation is deeply concerning, and we are sorry for any inconvenience caused.  We understand the importance of a comfortable environment for our guests and regret that we were unable to meet your expectations in this regard. We appreciate your feedback and will use it to improve our services.Sincerely,San Remo Hotel Management

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from San Remo Hotel Management on 20 Feb,2024
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the San Remo Hotel.   We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Remo Hotel hotel soon!Regards,San Remo Hotel Management

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly
Stayed 3 nights in Feb 2024
Response from San Remo Hotel Management on 20 Feb,2024
Dear Jesus,Thank you for your kind words!  We're delighted to hear that our staff provided you with exceptional service during your stay.  Ensuring our guests feel welcome and supported is a top priority, and we're thrilled that our team members were able to assist you with a friendly and helpful attitude.  We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.  Thank you for choosing to stay with us!Regards,San Remo Hotel Management

10/10 Excellent

James

Travelled with partner
Liked: Amenities
Nice little hotel
Stayed 2 nights in Feb 2024
Response from San Remo Hotel Management on 19 Feb,2024
Dear James,Thank you for your feedback!  We're glad to hear that you enjoyed your stay at our hotel.  We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your positive comments.  If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to reach out to our front desk team.  We value your feedback and hope to have the opportunity to welcome you back in the future.Regards,San Remo Hotel Management

10/10 Excellent

Brian

Stayed 2 nights in Feb 2024
Response from San Remo Hotel Management on 22 Mar,2024
Dear Brian,We are delighted to receive your All-Star Vote! -  Thank you very much! It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in San Remo Hotel many more times.Regards,San Remo Hotel Management

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay! Only gave a 4 star due to some maintenance outside our room early in the morning. Wished they gave us a heads up. Lots to do around the area and its a 10 min walk to the wharf!
Stayed 2 nights in Jan 2024
Response from San Remo Hotel Management on 1 Feb,2024
Dear Alexis,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had a great stay and enjoyed the location. We apologize for any inconvenience caused by the early morning maintenance outside your room. Your feedback is valuable, and we'll undoubtedly review our communication procedures to ensure that guests are informed about potential disruptions. It's good to know that there were plenty of activities to enjoy in the surrounding area, and the proximity to the wharf was convenient for you.We appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our hotel, and we appreciate your insights.Regards,San Remo Hotel Management

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities
Very good very nice
Stayed 5 nights in Jan 2024
Response from San Remo Hotel Management on 31 Jan,2024
Dear Darius,Thank you for your kind words! We're thrilled to hear you had a very good and nice experience with us. Your satisfaction is our top priority, and we look forward to providing exceptional service during your future visits.We appreciate your feedback and hope to welcome you back soon for another wonderful experience! Safe travels!Regards,San Remo Hotel Management

2/10 Terrible

Nadja

Disliked: Property conditions & facilities
It was not obvious that their bathroom are not in the rooms but in the hallways. I asked for a refund and never heard back from them.
Stayed 1 night in Jan 2024
Response from San Remo Hotel Management on 31 Jan,2024
Dear Nadja,It is apparent from your review that you did not have a good stay at our San Francisco hotel. We sincerely apologize for any confusion regarding our bathroom facilities and the lack of a prompt response to your refund request. This is not the level of service we aim to provide, and we deeply regret any inconvenience caused. Your feedback is crucial to us, and we're actively addressing communication gaps to ensure a clearer understanding of our amenities.We appreciate your patience and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.Regards,San Remo Hotel Management

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to Fisherman's Wharf making it walkable to attractions, food, and shopping. It is close to multiple street and cable car stops allowing easy access to the rest of the city. The rooms are small and affordable with community showers and toilets.
Stayed 4 nights in Jan 2024
Response from San Remo Hotel Management on 30 Jan,2024
Dear Scott,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments regarding our hotel's convenient location near Fisherman's Wharf, making it easy for guests to explore attractions, enjoy local food, and indulge in shopping. The proximity to multiple transportation options is also an excellent asset for exploring the city. We understand that our rooms are smaller and feature community showers and toilets. Your feedback is valuable, and we appreciate your understanding of the accommodations. We strive to offer affordable options in a prime location, and we're glad to hear that our hotel's accessibility was beneficial for your visit.We value your feedback and look forward to the opportunity to welcome you back for another stay. Thank you for choosing our hotel, and we appreciate your positive review.Regards,San Remo Hotel Management

2/10 Terrible

pablo

Stayed 2 nights in Jan 2024
Response from San Remo Hotel Management on 13 Feb,2024
Dear Pablo,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip. Regards,San Remo Hotel Management

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated and good value for money. If you can appreciate or even enjoy the hotel aesthetic and shared facilities, you can have a nice stay here.
Stayed 4 nights in Jan 2024
Response from San Remo Hotel Management on 18 Jan,2024
Dear Naomi,Thank you for taking the time to share your thoughts on your recent stay at the San Remo San Francisco hotel. We're pleased to learn that you found the hotel well-situated and offering good value for money. It's wonderful to hear that you appreciated the hotel's aesthetic and shared facilities.We value your input and hope to have the opportunity to welcome you back for another positive experience. Thank you for choosing San Remo San Francisco hotel.Regards,San Remo Hotel Management

10/10 Excellent

Melanie

Stayed 2 nights in Jan 2024
Response from San Remo Hotel Management on 6 Feb,2024
Dear Melanie,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at San Remo Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel.Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,San Remo Hotel Management

4/10 Poor

Jose

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Kind of my fault for misunderstanding the shared bathroom situation, but still, the place was not the most comfortable stay. Our room had a light that constantly flickered and no window that had direct access to sunlight. There was a window in the room - that looked into the hallway of the hotel. No ventilation either as the vent did not seem to work and obviously we would not open it. Guess the old saying stands true, you get what you pay for.
Stayed 2 nights in Jan 2024
Response from San Remo Hotel Management on 15 Jan,2024
Dear Jose,Thank you for sharing your experience with us, and we apologize for the challenges you faced during your stay. We understand that the shared bathroom situation may have contributed to your discomfort, and we appreciate your understanding. We're sorry to hear about the issues with the room's lighting, lack of direct sunlight, and ventilation problems. Your feedback is important, and we will address these issues promptly to ensure a more comfortable experience for our guests.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Regards,San Remo Hotel Management

2/10 Terrible

Jamie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 3 nights and only stayed one. We were told it was not refundable either and to contact Expedia. The room was like a shoebox. The bed was only a double size not a queen. There was literally 3 feet from the foot of the bed to the wall. The other side of the bed was pushed up against the wall and there there were two feet of space. The "wardrobe" was located there and there was a one foot space so you could not even open it to put anything in to it and when we tried to open it the handle just came right off. The whole place smelled horrible. When we got up in the morning we realized our door did not even lock when you closed the door you just push it and it opens. You share the toilets and the showers and there were only four toilets on the floor we were on and one was out of order. The building and room was freezing and no control in your room to change it either. Horrible service and no apology or anything.
Stayed 3 nights in Jan 2024
Response from San Remo Hotel Management on 12 Jan,2024
Dear Jamie,Thank you for sharing your experience, and we sincerely apologize for the disappointment and inconvenience you encountered during your stay with us.We deeply regret that the size and layout of your room did not meet your expectations. We appreciate your feedback on the issues with the wardrobe, and we will address this promptly to prevent similar occurrences in the future. Additionally, we apologize for the unpleasant odor in the room. Our housekeeping team will be conducting a thorough investigation to identify and rectify the source of the smell. Your concerns about the door lock, shared facilities, and the temperature control have been duly noted, and we will work to address these issues to enhance the overall guest experience.Regarding the refund policy, we understand your frustration. However, as your reservation was made through Expedia, their policies govern the refund process. We recommend reaching out to Expedia directly to discuss any potential reimbursement.We appreciate your valuable feedback, and we hope you might reconsider staying with us in the future for a more positive experience.Regards,San Remo Hotel Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from San Remo Hotel Management on 3 Jan,2024
Dear Richard,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at San Remo Hotel. We would love to host you again on your next visit to the San Remo Hotel.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,San Remo Hotel Management

2/10 Terrible

Steven

Disliked: Property conditions & facilities, room comfort
Not staying there again!
The check in process was fine, trouble free. The place was easy to find, even at night. However, the pictures on the ad are very misleading. The room was very very small. I waa expecting small, but this was beyond ridiculous. Not only that, but the area had just been under some rainstorms in December, so its naturally chilly outside. There was no way for me to heat my room. I had to wear double layers inside my room, and was still uncomfortable. I asked for more blankets and was given some, but still... Also, the bed is in disrepair. You sit on one edge and the whole bed seems to want to flip. I understand trying to keep an old feel, but come on!
Stayed 2 nights in Dec 2023
Response from San Remo Hotel Management on 29 Dec,2023
Dear Steven,Thank you for providing your feedback on your recent stay, and we sincerely apologize for the inconvenience you encountered. We appreciate your patience and understanding. We regret that the room size did not meet your expectations, and we acknowledge that the pictures may not have accurately represented the space. We understand the importance of accurate portrayals, and we will review our listings to ensure a more realistic representation. Your concerns about the room temperature and the condition of the bed are valid, and we apologize for any discomfort you experienced. Our team will address these issues promptly to ensure a more pleasant experience for our guests in the future.We appreciate your feedback, and it is invaluable to us as we continually work to improve our offerings.  Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back for a more comfortable stay.Regards,San Remo Hotel Management

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from San Remo Hotel Management on 28 Dec,2023
Dear Richard,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at San Remo Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel.Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,San Remo Hotel Management

10/10 Excellent

Nena

This is one of the quite places I’ve stayed. I love the ambiance,limited space but overall I had a great night sleep.It feels like home.
Stayed 2 nights in Dec 2023
Response from San Remo Hotel Management on 22 Dec,2023
Dear Nena,We're delighted to hear that you found our hotel to be a peaceful and home-like retreat. Creating a serene ambiance for our guests is a top priority, and we're pleased to know you had a great night's sleep.Your comfort is our goal, and we appreciate your positive feedback.Regards,San Remo Hotel Management

6/10 Okay

Jennifer

Liked: Cleanliness
This is one of the really old properties in SF and it was not renovated to have private bathrooms on purpose. So if you don't like cookie-cutter hotels and don't mind sheared baths, this is for you.
Stayed 3 nights in Dec 2023
Response from San Remo Hotel Management on 20 Dec,2023
Dear Jennifer,Thank you for choosing to stay with us at our historic property in San Francisco. We appreciate your understanding of our unique setup, preserving the charm of the past with shared bathrooms. It's wonderful to hear that you appreciate the character of our hotel. We hope to have the pleasure of welcoming you back in the future.Regards,San Remo Hotel Management

10/10 Excellent

Weiqun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from San Remo Hotel Management on 7 Feb,2024
Dear Weiqun,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in San Remo Hotel many more times.Regards,San Remo Hotel Management

8/10 Good

Verified traveller

Liked: Staff & service
Really cool historic building love the vibe of th
Really cool historic building love the vibe of the place...
Stayed 1 night in Nov 2023
Response from San Remo Hotel Management on 19 Dec,2023
Dear Guest,Thank you for sharing your positive impressions of the historic building and the overall vibe of the place. It's fantastic to hear that you enjoyed the unique charm and atmosphere.Your feedback is valuable and can offer insights for others considering a stay. We hope to welcome you back for more enjoyable experiences in the future!Regards,San Remo Hotel Management

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from San Remo Hotel Management on 19 Dec,2023
Dear Madeleine,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Regards,San Remo Hotel Management

2/10 Terrible

Troy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not
Stayed 2 nights in Dec 2023
Response from San Remo Hotel Management on 14 Dec,2023
Dear Troy,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again.Thanks for visiting at San Remo Hotel.Regards,San Remo Hotel Management

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Easy walk to everthing.
Stayed 3 nights in Dec 2023
Response from San Remo Hotel Management on 12 Dec,2023
Dear Mark,Thank you for sharing your positive experience with us. We are pleased to hear that you found our hotel clean and quiet and that the location allowed for an easy walk to everything. Your feedback is valuable, and we appreciate your positive comments.We value your feedback and hope to welcome you back for another comfortable stay. Thank you for choosing us. We appreciate your patronage.Regards,San Remo Hotel Management

10/10 Excellent

Ashley

Travelled with group
Liked: Property conditions & facilities
It was charming and perfect for what I needed.
Stayed 1 night in Oct 2023
Response from San Remo Hotel Management on 6 Dec,2023
Dear Ashley,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel charming and that it was perfect for your needs. Providing a positive and fitting experience for our guests is our goal, and we're pleased to know we met that during your stay.We appreciate your feedback and hope to have the pleasure of hosting you again at San Remo Hotel. Thank you for choosing us. We value your patronage.Regards,San Remo Hotel Management

8/10 Good

wonien

Liked: Cleanliness, amenities
Cool place
Stayed 2 nights in Nov 2023
Response from San Remo Hotel Management on 29 Nov,2023
Dear Wonien,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a cool place. We appreciate your support, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Regards,San Remo Hotel Management

8/10 Good

Paula

Stayed 1 night in Nov 2023
Response from San Remo Hotel Management on 12 Dec,2023
Dear Paula,Thank you for taking the time to leave us a rating. We can't wait to have you back for another visit soon!Regards,San Remo Hotel Management

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from San Remo Hotel Management on 21 Nov,2023
Dear Bryan,Thank You for the PERFECT SCORE rating of your experience at San Remo Hotel! We are thrilled that you loved your stay. We'd love to host you again in the future.Regards,San Remo Hotel Management

8/10 Good

Verified traveller

Liked: Staff & service
Basic accommodation with lots of charm
Excellent service and very friendly reception - offered to help carry my bag (there’s no lift) and answered all my questions/provided advice. The hotel is very quirky and interesting - lots of character and charm. The room itself was very basic, as expected, but I appreciated the sink and secure door locks. I have to say I didn’t sleep well as unfortunately my room was directly above the kitchen in the below restaurant - it was extremely loud I think due the thin walls. The room was also not very clean - there were some marks on the bedding and the floor needed a good vacuum I think. Shared shower and toilet were lovely though. Location good in a quiet neighbourhood with good transport links. Just a few minutes walk from Columbus and also the sea! I would stay again for the charm, but think the rooms might need a little spruce up and proper clean of bedding.
Stayed 1 night in Nov 2023
Response from San Remo Hotel Management on 20 Nov,2023
Dear Guest,Thank you for taking the time to share your detailed feedback about your stay with us. We're pleased you experienced excellent service and found our reception team friendly and helpful. It's lovely that you appreciated our hotel's quirky and interesting character. We apologize for the challenges you faced with the noise level in your room, especially being directly above the kitchen. Your feedback about the cleanliness of the room is noted, and we will address this promptly to ensure a more comfortable and enjoyable experience for our guests in the future. It's great to know that you found the shared shower and toilet lovely and appreciated the location in a quiet neighborhood with good transport links.We appreciate your understanding and would be delighted to welcome you back. Regards,San Remo Hotel Management

10/10 Excellent

Homayoun

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from San Remo Hotel Management on 16 Nov,2023
Dear Homayoun,Wow, thank you for a perfect rating. We genuinely appreciate your business and trust in us. I am happy that our staff and service met all your expectations.Regards,San Remo Hotel Management

8/10 Good

N

Liked: Cleanliness
Good quick stay near tourist area
I had a good stay for two nights. The place was very well located near the tourist areas north of the city. The place feels small (the rooms and the common areas), but it wasn't a dealbreaker. Personnel was ok. Check-in and check-out were very fast and easy.
Stayed 2 nights in Nov 2023
Response from San Remo Hotel Management on 15 Nov,2023
Dear N,Thank you for taking the time to share your experience with us. We're delighted that you had a good two-night stay and found our location convenient for exploring the tourist areas north of the city. We appreciate your feedback about the size of the rooms and common areas. We understand the importance of space for our guests and will keep your observations in mind for future improvements. It's great to know your check-in and check-out experiences were smooth and efficient. Our team aims to provide a hassle-free experience for our guests.We value your feedback and hope to welcome you back for another positive experience.Regards,San Remo Hotel Management

8/10 Good

Lois

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from San Remo Hotel Management on 8 Nov,2023
Dear Lois,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces.We hope you will stay with us again soon!Regards,San Remo Hotel Management

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the place,will be staying there moving forward. Eclectic, bohemian, turn of the century, cozy, friendly staff, quiet...if you like american business style hotels with big rooms this probably isnt for you. Great location as well
Stayed 3 nights in Nov 2023
Response from San Remo Hotel Management on 7 Nov,2023
Dear Todd,We're delighted to hear that you loved the place and plan to stay there in the future. It's great that you appreciated the eclectic, bohemian, and cozy atmosphere, as well as the friendly staff and quiet environment. Your feedback about the hotel's unique style and great location is valuable.We look forward to welcoming you back and providing you with another wonderful stay. Thank you for sharing your positive experience.Regards,San Remo Hotel Management

10/10 Excellent

Chanette

Liked: Cleanliness, staff & service, property conditions & facilities
No AC in the rooms, but great to just sleep!
It was a great stay. A place just to sleep, not for the amenities. No air conditioning in the rooms, it was very hot at night. There is a fan on the ceiling, but doesn’t help. It is shared restrooms and showers. Not in the rooms. Very much like a hostel feel.
Stayed 1 night in Nov 2023
Response from San Remo Hotel Management on 7 Nov,2023
Dear Chanette,We're glad you had a great stay, even though the accommodations are more minimalistic. We appreciate your understanding that the rooms do not have air conditioning, and the shared restrooms and showers give it a hostel-like feel.Your feedback is valuable, and we hope to provide you with a comfortable stay should you choose to return in the future. Thank you for sharing your experience.Regards,San Remo Hotel Management

10/10 Excellent

Haochen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the design of this hotel. Although the room is not large. They have everything I need.
Stayed 5 nights in Oct 2023
Response from San Remo Hotel Management on 7 Nov,2023
Dear Haochen,We're pleased to hear that you liked the design of the hotel and found your room well-equipped despite its size.Your satisfaction is important to us, and we hope to provide you with another enjoyable stay in the future. Thank you for your feedback.Regards,San Remo Hotel Management

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
It was just a. Bed
Stayed 2 nights in Oct 2023
Response from San Remo Hotel Management on 2 Nov,2023
Dear Peter,We appreciate your feedback, and we're sorry to hear that your experience was less than expected. We aim to provide a comfortable and enjoyable stay, so we'd like to learn more about your specific concerns to improve.Please share more details so we can better address your feedback.Regards,San Remo Hotel Management

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very funky little place to stay in a convenient part of San Fran and very reasonably priced for the area.
Stayed 1 night in Oct 2023
Response from San Remo Hotel Management on 31 Oct,2023
Dear Rachel,It's great to hear that you found the hotel a funky and conveniently located place to stay in San Francisco, especially at a reasonable price.Your feedback is much appreciated, and we hope you had an enjoyable stay.Regards,San Remo Hotel Management

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’m usually full of complains and I have nothing back to say about this place. I actually extended my vacation to stay here longer. Never been in a building like this, it’s unique and interesting and the only place I’ll stay in San Francisco from now one. The front desk staff is SO sweet and went above and beyond. See you soon!
Stayed 2 nights in Oct 2023
Response from San Remo Hotel Management on 31 Oct,2023
Dear Katherine,It's fantastic to hear that you had such a positive experience and were so impressed with the uniqueness and interest of the building. We're thrilled that you found the front desk staff sweet and accommodating. Your glowing review and intention to return mean a lot to us, and we can't wait to welcome you back in the future.If you have any more comments or suggestions, please feel free to share. Thank you for sharing your feedback.Regards,San Remo Hotel Management

10/10 Excellent

anoma

Stayed 2 nights in Oct 2023
Response from San Remo Hotel Management on 31 Oct,2023
Dear Anoma,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the San Remo Hotel. We are pleased that your experience left a positive impression of our hotel.We look forward to welcoming you back to our San Remo Hotel hotel soon!Regards,San Remo Hotel Management

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My initial booking process through Expedia was straightforward, but the confirmation email never arrived. So, I engaged with an Expedia agent who, though polite, offered a rate considerably higher than the one listed on the website. When I questioned this, she regretfully couldn't match the online rate. With my trip looming, I reluctantly accepted the higher cost. Subsequently, I learned that the hotel had shared bathrooms. When I inquired about the specifics, the agent clarified that this sharing was limited to roommates, which, though unusual, was clear.Regarding the San Remo Hotel itself, it's exceedingly compact, with small rooms and limited common areas. Each floor has a single bathroom and shower. The sink is in a communal area, making daily routines uncomfortable with others passing by.Mornings are unconventional, with guests wandering to shared facilities in casual attire. Showers are challenging, especially for larger individuals, as space is tight. Timing is crucial, as there are only two showers for multiple rooms, some housing more than one guest. This can lead to awkward situations and hallway navigation with your towels and toiletries. If time is of the essence and another guest occupies the shower, your only recourse is an equally cramped one upstairs.Unfortunately, the shared bathrooms are insufficient and emit unpleasant odors. Considering the price paid, I couldn't help but think I could have afforded a room at a more upscale hotel.
Stayed 1 night in Oct 2023
Response from San Remo Hotel Management on 30 Oct,2023
Dear Claudia,We appreciate your detailed feedback about your booking experience and stay at the San Remo Hotel. We apologize for any inconveniences you encountered, mainly related to shared bathroom facilities. Your insights are valuable, and we'll consider them as we work to enhance our guest experience.We hope you enjoyed other aspects of your trip to San Francisco. Thank you for sharing your thoughts.Regards,San Remo Hotel Management

8/10 Good

De

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay for a couple days
Nice cozy hotel with lots of history. Tiny room but nice and clean.
Stayed 1 night in Oct 2023
Response from San Remo Hotel Management on 1 Nov,2023
Dear De,We're glad you found the hotel cozy with lots of history and that your room, while tiny, was nice and clean.Your feedback is appreciated, and we hope you had an enjoyable stay.Regards,San Remo Hotel Management

8/10 Good

Ariana

Stayed 1 night in Oct 2023
Response from San Remo Hotel Management on 20 Oct,2023
Dear Ariana,Thank you for staying with us when you visited San Remo Hotel. It makes me happy to hear that you enjoyed your stay.We hope to be able to host you again soon at San Remo Hotel!Regards,San Remo Hotel Management

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay. The decor and furniture suits the antiquity of the building. I absolutely loved the wardrobe as a closet. The bed was comfortable. Quiet time started at 10pm so you do not have to worry about noisy neighbors. The shared bathrooms were as clean as can be expected for an old building. The gentleman who worked the front desk at night was very nice and helpful.
Stayed 2 nights in Oct 2023
Response from San Remo Hotel Management on 17 Oct,2023
Dear Alicia,It's fantastic to hear that you enjoyed your stay and appreciated the decor and furniture that suit the antiquity of the building. The use of a wardrobe as a closet is a charming touch. The comfortable bed, quiet atmosphere starting at 10 pm, and the cleanliness of the shared bathrooms all contributed to a pleasant experience.The kind and helpful gentleman at the front desk also positively impacted your stay. We look forward to the opportunity to welcome you back for another enjoyable experience. Thank you for choosing this establishment.Regards,San Remo Hotel Management

6/10 Okay

Unique

Liked: Cleanliness, staff & service
No A/C but clean
Stayed 1 night in Oct 2023
Response from San Remo Hotel Management on 10 Oct,2023
Dear Guest,Thank you for your feedback. We're glad to hear that you found the property clean. We apologize for any inconvenience caused by the absence of air conditioning. Your comments are valuable, and we appreciate your understanding.If you choose to stay with us again, please let us know your preferences, and we will do our best to accommodate them for a more comfortable stay. Your patronage is valued.Regards,San Remo Hotel Management

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The fans didn't work very well and there was no AC in the property. Miserably hot to try to sleep in and no air flow in the area wasn't worth staying at all cuz it couldn't sleep in that kind of heat
Stayed 1 night in Oct 2023
Response from San Remo Hotel Management on 10 Oct,2023
Dear Ryan,We apologize for the discomfort you experienced due to the lack of air conditioning and the ineffective fans on the property. Your feedback is essential, and we will consider it as we strive to improve the guest experience in the future. We understand the importance of a comfortable environment for a good night's sleep, and we regret that your stay was affected by this issue.If you ever reconsider staying with us, we hope to provide you a more enjoyable and comfortable experience. Thank you for bringing this to our attention.Regards,San Remo Hotel Management

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from San Remo Hotel Management on 6 Oct,2023
Dear Steven,Thank you for a Perfect Score Rating on your stay at San Remo Hotel.  We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.We would love to host you again for your next visit to San Remo Hotel.Regards,Dear Steven,Thank you for a Perfect Score Rating on your stay at San Remo Hotel.  We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.We would love to host you again for your next visit to San Remo Hotel.Regards,San Remo Hotel Management