1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Reviews of The Ritz-Carlton, San Francisco

5 out of 5
The Ritz-Carlton, San Francisco
600 Stockton St, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 729 out of 1003 reviews" "
Rating 8 - Good. 170 out of 1003 reviews" "
Rating 6 - Okay. 52 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a luxurious hotel, clean and service was excellent. No pool available. Hotel should offer free WiFi and coffee.
Stayed 1 night in Mar 2024
Response from Ritz-Carlton on 27 Mar,2024
Dear Leart, Thank you for your review. We were delighted to have you as our guest and sincerely thank you for choosing to stay with us. Our apologies that our property does not offer a pool. We do offer complimentary Wifi in the public areas and complimentary coffee in our Hotel Lobby every day from 5am - 9am. With some levels of Bonvoy Membership, complimentary upgraded Wifi is a member benefit. We are pleased to hear you found our property to be luxurious and clean. Most importantly, we are delighted the service we provided was excellent! We would love to welcome you back and provide you with The Ritz-Carlton level of service on your next visit to San Francisco! We wish you safe travels until we meet again. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We stayed at Club Level and there were so many great food offerings throughout the day. The staff was friendly and helpful at all areas of hotel.
Stayed 3 nights in Mar 2024
Response from Ritz-Carlton on 13 Mar,2024
Dear Cheri,Thank you for your review. We are pleased to hear you found our property to be very nice, the Cub Level to have many great food offerings, and the staff friendly and helpful! We were delighted to have you stay with us and appreciate your loyalty. We hope to welcome you back when you return to San Francisco! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

MAUREEN, ALAMO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ritz-Carlton on 4 Mar,2024
Dear MAUREEN,Thank you for your review! We were delighted to have you stay with us and hope to provide the Ritz-Carlton level of service to you again soon! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Shelby, Danville

Stayed 1 night in Feb 2024
Response from Ritz-Carlton on 21 Mar,2024
Dear Shelby,Thank you for your review and we are pleased you enjoyed your stay. We sincerely look forward to welcoming you back again. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

PAURUCHISTI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful & well kept property. Rooms were clean & comfortable Staff very attentive & polite. Enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from Ritz-Carlton on 20 Feb,2024
Dear Pauruchisti,Thank you for sharing your review. We appreciate you choosing to stay with us and are delighted to hear that you found our property well-kept, our rooms clean and comfortable, and our staff very attentive and polite! We hope to host you again when you return to San Francisco and wish you safe travels until then! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we did not like was the water pressure of our shower. The shower should be looked at.
Stayed 1 night in Feb 2024
Response from Ritz-Carlton on 20 Feb,2024
Dear Julie, Thank you for caring enough to bring this to our attention. If I could kindly ask what room number you were in, it would assist us in looking into the water pressure. We recognize you as an important guest and your feedback has been sent to our leadership team to better serve our guests in line with our service values. We were delighted to have you as our valued guest and sincerely thank you for choosing to stay with us. We hope to welcome you back and provide you with The Ritz-Carlton level of hospitality. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

2/10 Terrible

Fatima Saba

Stayed 5 nights in Feb 2024
Response from Ritz-Carlton on 21 Mar,2024
Dear Fatima Saba,Thank you for taking the time to share your review. I'm so sorry to hear that your experience fell short this time. We thank you for choosing to stay with us and genuinely hope to welcome you back to our historic Nob Hill landmark so that we may provide you with the true Ritz-Carlton level of service. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ritz-Carlton on 15 Feb,2024
Dear Alejandra, Thank you for your review. We were delighted to have you as our valued guest and look forward to providing you with The Ritz-Carlton level of service when you return! Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed our stay! The complimentary Champagne and cupcakes for my Aunt’s birthday was a very nice touch and it is greatly appreciated. The staff were phenomenal. Lily from customer service reach out to ask if we need anything and to make sure we have a nice stay at the hotel. Our room were impeccably clean everyday. Towels, sheets and other supplies like coffee, tea, shampoo etc were also replenished. Overall, we are extremely happy of our stay and this won’t be our last time staying here. Absolutely recommend this hotel! Close to a lot of tourist spots so you can pretty much walk to everywhere. Thank you so much Ritz Carlton San Francisco!
Stayed 3 nights in Feb 2024
Response from Ritz-Carlton on 9 Feb,2024
Dear Joyce, Thank you for taking the time to share about your stay at The Ritz-Carlton, San Francisco! We are so pleased to hear you enjoyed your time with us and we appreciate you choosing to celebrate your Aunt's birthday with us. We love being a part of such a special memory! Thank you for highlighting the impeccably clean rooms and the supplies being replenished. Thank you for saying this won't be your last visit as we're looking forward to welcoming you back and sharing many more memories together! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Lillian, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Club lounge can spoil you
Stayed 1 night in Feb 2024
Response from Ritz-Carlton on 8 Feb,2024
Dear Lillian, Thank you for taking the time to share your review. We are delighted to hear that your stay was enjoyable and that our Ladies and Gentlemen spoiled you on the Club Lounge! We appreciate you choosing The Ritz-Carlton, San Francisco and look forward to welcoming you back soon! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Susan R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attention from all the staff was wonderful. The bathroom could use a bit of refreshing for a 5 star property, but otherwise excellent stay.
Stayed 3 nights in Jan 2024
Response from Ritz-Carlton on 22 Jan,2024
Dear Susan R.,Thank you for taking the time to share your review. Your valuable comments that the bathroom could use a bit of refreshing have been relayed to our Leadership Team so that we may work to uphold our commitment to our guests. Thank you for letting us know that the service and attention from all the staff was wonderful. Our Ladies and Gentlemen strive to provide the highest level of hospitality and will be delighted to hear you enjoyed your experience. We were delighted to have you as our esteemed guest and thank you for choosing to stay with us. We sincerely hope to welcome you back to our historic Nob Hill landmark so that we may provide you with the true Ritz-Carlton level of service. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

6/10 Okay

Bernita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a refresh for the rooms and maintenance, especially the tub! Service was excellent most of the time with a slight mishap in their restaurant one evening.
Stayed 2 nights in Jan 2024
Response from Ritz-Carlton on 22 Jan,2024
Dear Bernita,Thank you for taking the time to share your review. We were delighted to have you as our valued guest and sincerely thank you for choosing to stay with us. I'm so sorry that there was a slight mishap in the restaurant one evening and that the rooms and tub need a refresh! Thank you for bringing these to our attention. We recognize you as an important guest and your feedback has been sent to our leadership team to better serve our guests in line with our service values. We hope that when your travels bring you back to San Francisco, that we have an opportunity to host you once again and provide you with the true Ritz-Carlton experience. With warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

4/10 Poor

Federico

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
15 dollars for the wifi in a 5 star hotel is ridiculous.not even motel 5 charge for it! The place was clean but an old hotel.
Stayed 2 nights in Jan 2024
Response from Ritz-Carlton on 22 Jan,2024
Dear Frederico,Thank you for your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is not dead at The Ritz (San Francisco, Nob Hill). The staff was genuinely wonderful. The area is close to Chinatown and Little Italy, but the whole city is very walkable. Union Square is down the hill. Nob Hill is safe and has some nice hotels and restaurants. I highly recommend this hotel. Nice food, pretty rooms and unlike many Historic Hotels...The Ritz has great air quality...no musty smell! Everything is up to date. This Grand Hotel has retained it's character and beauty.
Stayed 5 nights in Dec 2023
Response from Ritz-Carlton on 8 Jan,2024
Dear Jennifer, Thank you so much for taking the time to share your experience at The Ritz-Carlton, San Francisco! We are delighted to hear that you highly recommend us and that the location, food, rooms, and air quality were nice. We especially love to hear that our staff was genuinely wonderful. It's so nice to hear that we made an impact on our visit with us and we look forward to welcoming you back! Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this place. staff is very professional and helpful. Rooms are fantastic. Great bar. We’ll be back!
Stayed 2 nights in Jan 2024
Response from Ritz-Carlton on 8 Jan,2024
Dear Barry, Thank you so much for your review! We are very pleased that you absolutely love us and that our rooms and bar are fantastic! Our staff works very hard to provide the highest level of service and will be delighted to hear your wonderful comments. We're also looking forward to having you back! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Nelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ritz-Carlton on 2 Jan,2024
Dear Nelli, Thank you for taking the time to share your review! You were a delight to have as our guest and we look forward to welcoming you back soon! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ritz-Carlton on 2 Jan,2024
Dear Elisabeth, Thank you for taking the time to share your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ritz-Carlton on 18 Dec,2023
Dear Kyle, Thank you for your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at a new level
From the moment you arrive the Ritz, San Francisco is absolutely on point. The Front Desk Associates go above and beyond to accommodate your needs. The rooms are classic, impeccably clean and have windows that crank open to get fresh air. The acoustics are great and noise was at a minimum. The small wine room off the main lobby is a fantastic alternative to the bar, and the in room dining is five star service. Thank you to all employees at tbe Ritz for a wonderful stay- I appreciate your enthusiasm and commitment to making each stay a luxurious event.
Stayed 1 night in Dec 2023
Response from Ritz-Carlton on 18 Dec,2023
Dear Kathryn, Thank you for sharing your review. We are delighted to hear that even from the moment of arrival we went above and beyond. We love that you were pleased with our rooms, windows, acoustics, wine, and dining. Most of all, we love that our Ladies and Gentlemen wowed you with our enthusiasm and commitment to luxury. That is the highest compliment and we are very appreciative of your taking the time to let us know. We look forward to welcoming you back and once again providing you with the service you have come to know and love. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ritz-Carlton on 12 Dec,2023
Dear Ashley, Thank you for your review! We were delighted to have you as our esteemed guest and hope you will return soon! Wishing you safe travels and happy holidays until then! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Nancy, Carmichael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ritz-Carlton on 5 Dec,2023
Dear Nancy, Thank you so much for your review! We were delighted to host you and look forward to welcoming you back as our esteemed guest!Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Jasvindar K

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very caring and courteous, they went out of their way to help me. With me being in a wheelchair. They made sure to bring me everything I need during the stay My last day my blood sugar was low and I called the front desk for a glass of milk and they had it to me in 15 minutes at 2:30am, he asked if I need anything else. They made my bday wonderful. Thanks, Ms. Singh
Stayed 2 nights in Nov 2023
Response from Ritz-Carlton on 28 Nov,2023
Dear Jasvindar K,Thank you for taking the time to recognize how caring and courteous our staff was during your stay. Thank you for spending your birthday with us and allowing us to be part of a special celebration for you! We hope you will be back many times and look forward to ensuring you are well cared for during each visit. Wishing you safe travels until then. Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Nov 2023
Response from Ritz-Carlton on 28 Nov,2023
Dear Frank,Thank you for your review. You were a delight to have as a guest and we look forward to welcoming you back and providing another fantastic experience! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

KELENI, Reseda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the Ritz-Carlton, enough said. 😊
Stayed 1 night in Nov 2023
Response from Ritz-Carlton on 28 Nov,2023
Dear KELENI,Thank you so much for your kind words. We love that you had a wonderful stay and hope to welcome you back again and again! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

8/10 Good

Summawadee

Stayed 1 night in Nov 2023
Response from Ritz-Carlton on 12 Dec,2023
Dear Summawadee, Thank you for taking the time to share your review. We hope to welcome you back and provide exceptional service on your next visit. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a perfect 3-night stay at the Ritz in SF. Staff was terrific, food was excellent and the martinis were perfect! Will definitely return here and highly recommend!
Stayed 3 nights in Oct 2023
Response from Ritz-Carlton on 1 Nov,2023
Dear Steven,Thank you for sharing your experience. We are happy to hear your 3-night stay was perfect and that you loved our staff, food, and martinis! We were delighted to have you as our esteemed guest and do hope to welcome you back soon! Thank you for choosing to return and to highly recommend us! We value your loyalty and wish you safe travels until we see you again. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
STAFF
Stayed 2 nights in Oct 2023
Response from Ritz-Carlton on 30 Oct,2023
Dear Andy,Thanks so much for your review and for highlighting our staff! They work hard to provide excellent service and I'm happy to see that it made a difference for you! We're looking forward to welcoming you back when your travels bring you to San Francisco again! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bartender was awesome!
Stayed 2 nights in Oct 2023
Response from Ritz-Carlton on 26 Oct,2023
Dear Jason, Thank you so much for your kind review! We are delighted to hear our bartender was awesome and hope you will return soon! Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ritz-Carlton on 23 Oct,2023
Dear Cherry,Thank you for your review and for choosing The Ritz-Carlton, San Francisco! We appreciate the opportunity to host you as our guest and look forward to welcoming you back! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful & friendly.
Stayed 7 nights in Oct 2023
Response from Ritz-Carlton on 17 Oct,2023
Dear Alan, Thank you for your kind words. We are delighted to hear our Ladies and Gentlemen provided you with helpful and friendly service and we do hope to welcome you back soon! Wishing you safe travels! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Robert J., Roslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great and the Ritz Carlton really takes good care of their guests. I highly recommend.
Stayed 4 nights in Oct 2023
Response from Ritz-Carlton on 23 Oct,2023
Dear Robert J.,Thank you for taking the time to share your experience with us. It was our pleasure to have you as our esteemed guest and we appreciate your kind words. Our Ladies and Gentlemen work hard to ensure your experience is wonderful and we are delighted to hear you highly recommend us! We wish you safe travels until we welcome you back! Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Jacklyn

Stayed 1 night in Oct 2023
Response from Ritz-Carlton on 16 Oct,2023
Dear Jacklyn,Thank you for sharing your review! We appreciate your time and business and look forward to welcoming you back soon!Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Kristie

Travelled with group
Every person working there was spot on with their job!! No waiting to check in/ check out. They were there in minutes when i went into my adjoining room and got locked out of my other room with the dead bolt and chain on- whoops They were so nice about my mistake!!!
Stayed 2 nights in Oct 2023
Response from Ritz-Carlton on 16 Oct,2023
Dear Kristie, Thank you for your kind words. We love to hear that our fellow Ladies and Gentlemen were spot-on with their jobs, resulting in a wonderful stay for you. We thank you for your loyalty and look forward to welcoming you back for your next visit! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Lavinia Secore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had such a wonder stay. The lounge, and staff were amazing. Would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from The Ritz-Carlton, San Francisco on 10 Oct,2023
Dear Lavinia Secore, Thank you kindly for taking the time to share your review of your recent stay at The Ritz-Carlton, San Francisco! We are thrilled to hear that our Ladies & Gentlemen were able to help craft a memorable stay in San Francisco with their high level of service. We are so pleased to know that your experience left you with high remarks.We hope you experienced a truly luxurious visit here in San Francisco & sincerely look forward to welcoming you back to our City-by-the-Bay again.Until then!With Warm Regards,The Ladies & Gentlemen at The Ritz-Carlton, San Francisco

10/10 Excellent

Earl

Stayed 1 night in Oct 2023
Response from Ritz-Carlton on 30 Oct,2023
Dear Earl,Thank you so much for your review. We appreciate your support and hope to welcome you back soon! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Joan, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always Ritz does not disappoint the expectations!
Stayed 2 nights in Oct 2023
Response from Ritz-Carlton on 5 Oct,2023
Dear Joan,Thank you for your kind words. We are happy to hear that we exceeded your expectations and look forward to welcoming you back soon! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

8/10 Good

ALAN

Stayed 5 nights in Aug 2023
Response from Ritz-Carlton on 3 Oct,2023
Dear ALAN,Thank you for sharing your review. I'm sorry we fell short of meeting your expectations on this visit and hope you will return so we can provide our signature Ritz-Carlton service upon your next stay. Wishing you safe travels.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ritz-Carlton on 2 Oct,2023
Dear Juliana,Thank you for your review. We were delighted to have you as our esteemed guest and wish you safe travels until we welcome you back again! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ritz-Carlton on 2 Oct,2023
Dear Rick,Thank you for taking the time to rate us. We were delighted to have you as our guest and wish you safe travels until we welcom you back! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Jessica

Travelled with partner
Liked: Amenities
It was amazing and worth every penny.
Stayed 1 night in Jul 2023
Response from Ritz-Carlton on 26 Sept,2023
Dear Jessica,Thank you kindly for your review! We already look forward to welcoming you back when your travels bring you back to San Francisco! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Jackie

Stayed 1 night in Sep 2023
Response from Ritz-Carlton on 26 Sept,2023
Dear Jackie,Thank you for your review! We are delighted to have hosted you as our esteemed guest and look forward to welcoming you back! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Ritz-Carlton on 25 Sept,2023
Dear Richard A., Thank you for being our guest and for sharing your review. We look forward to seeing you again when your travels bring you back to San Francisco! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here are simply the amazing, nothing was too much trouble and they all took time to talk. The beds were just lush, I can’t rate the hotel highly enough
Stayed 2 nights in Sep 2023
Response from Ritz-Carlton on 21 Sept,2023
Dear Celia, Thank you for sharing your review. We were delighted to have you stay as our guest. We are thrilled that you found our staff to be simply amazing and enjoyed your conversations with us. We cannot be happier that you can't rate the hotel highly enough and we eagerly look forward to welcoming you back! Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

8/10 Good

Neetu

Stayed 3 nights in Sep 2023
Response from The Ritz-Carlton, San Francisco on 9 Oct,2023
Dear Neetu, Thank you kindly for taking the time to share your review of your stay at The Ritz-Carlton, San Francisco! We hope that our Ladies & Gentlemen made you feel warmly welcome right here on Nob Hill. Our Ladies & Gentlemen are constantly striving to be the pinnacle of excellence in the service industry, so if there is anything you felt could be improved upon, please let us know.We hope we helped craft a luxurious visit for you here in San Francisco & look forward to hopefully welcoming you back to our City-by-the-Bay again soon.Until then!

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow 🤩 the service at this hotel is unmatched. The staff felt like they were family. Requests made were handled with care and perfection. Thank you so much for making our trip so memorable❤️
Stayed 1 night in Aug 2023
Response from Ritz-Carlton on 18 Sept,2023
Dear Anita, Thank you for taking the time to share your review! We are delighted to hear the service at our hotel is unmatched! We are indeed a family and are so happy that our close-knit values translated into a memorable stay for you. Please do come back soon as we are looking forward to welcoming you back! Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Kimika

Stayed 3 nights in Sep 2023
Response from Ritz-Carlton on 5 Oct,2023
Dear Kimika,Thank you for your review. We appreciate your loyalty and look forward to providing The Ritz-Carlton level of hospitality when you return! Warm regards,The Ladies and Gentleme of The Ritz-Carlton, San Francisco

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ritz-Carlton on 30 Oct,2023
Dear Adrien,Thank you for sharing your review! We were delighted to have you as our guest and look forward to welcoming you back soon!Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Joel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service, beautiful rooms, luxury at its finest
Stayed 1 night in Sep 2023
Response from Ritz-Carlton on 5 Sept,2023
Dear Joel,Thank you for your kind review! We are always delighted to offer impeccable service and beautiful rooms and are happy to hear you found us to be luxury at it's finest. We look forward to welcoming you back to The Ritz-Carlton, San Francisco on your next visit! Please do see us again soon! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

10/10 Excellent

Carmen

Stayed 1 night in Sep 2023
Response from Ritz-Carlton on 25 Sept,2023
Dear Carmen, We were delighted to have you as our guest and thank you for sharing your review! We look forward to welcoming you back when your travels bring back to the area. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

2/10 Terrible

Delia, Hagatna

Travelled with partner
Disliked: Amenities
We got mugged during our stay. It was horrible. We got on the next flight out.
Stayed 3 nights in Aug 2023
Response from Ritz-Carlton on 1 Sept,2023
Dear Delia, Thank you for your review. We are so sorry about what happened to you. It is extremely unfortunate that you and your husband had this experience.As soon as this happened, a room move was offered for your safety, which was accepted. The San Francisco Police Department was offered to be involved to file a report as well as to provide medical attention, which was declined. The Hotel cannot assume responsibility for individuals you invite to your guestroom and we would urge discernment in situations such as these. Again, we are very sorry this happened and hope that your next visit to San Francisco is much more pleasant. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco