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Reviews of Wyndham San Jose Herradura Hotel & Convention Center

4 out of 5
Wyndham San Jose Herradura Hotel & Convention Center
Autopista General Canas, 3 Miles South of Intl Airport, La Asunción, Heredia

Reviews

7.4

Good

Rating 10 - Excellent. 412 out of 1072 reviews" "
Rating 8 - Good. 226 out of 1072 reviews" "
Rating 6 - Okay. 186 out of 1072 reviews" "
Rating 4 - Poor. 110 out of 1072 reviews" "
Rating 2 - Terrible. 138 out of 1072 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Elena, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024

10/10 Excellent

Luc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. A variety of amenities and multiple pools. Rooms were very clean and comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Only needed a place to sleep. Was not provided with towels however
Stayed 1 night in Apr 2024

2/10 Terrible

giser

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Where can I start? Outdated Our room didn't have hot water as soon as we git to the hotel they gave us a cheaper room Jacuzzi inside pool didn't have hot water either Zakura restaurant was closed and the only one open Quatro was HORRIBLE. DON NOT GO THERE!!!! food was disgusting and horrible, they only had 1 person the "chef" if there was one ( we still believe it was the same guy making everything and thats the reason why he kept dissappearing. He was friendly but the poor guys was the host, bartender, cashier, boss boy, and i still believed he was trying to cook I really didn't see anybody else there. It was just to kuch for 1 person. We took a bite of the food we ordered and almost threw up. Rooms were Outdated but quiet and clean. They kept forgetting to leave towels in the morning but ok. Staff was really friendly Location is not the best. Away from all the attractions but if u are only staying or passing by for 1 day is ok.
Stayed 3 nights in Apr 2024

10/10 Excellent

JIRIANI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómodo
Stayed 1 night in Apr 2024

10/10 Excellent

Willer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property. The staff was also friendly and welcoming.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
The staff were really great. The best hotel experience I ever had.
Stayed 5 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms were clean but a bit dated, ac unit noisy and difficult to adjust. Staff was super nice, lobby and gift shop very nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in
Stayed 1 night in Apr 2024

4/10 Poor

Stefany

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here for one night. Older hotel. Room smelled a little weird. Bathroom was very outdated. No hot water for a shower. That really sucked after a long day. At check in I confirmed that breakfast was included and when we went to eat, we were declined. Very disappointed. I actually booked this one night stay because it was included. Overall would not go back. Not impressed at all.
Stayed 1 night in Apr 2024

6/10 Okay

Erin

Travelled with partner
the place was noisy and breakfast wasn’t included. the showerhead is way too short — 5 feet — and the bathroom tiles are slippery.
Stayed 1 night in Apr 2024

6/10 Okay

Martin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel rooms and pools had their best time 10 years ago…
Stayed 2 nights in Apr 2024

2/10 Terrible

Laura

Travelled with partner
Disliked: Property conditions & facilities
No hot water. Broken window in bathroom, lots of mosquitos. Thermostat was broken and room was freezing, 61 degrees.
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness
Hotel seems old and empty. They turn on lights in rooms so it seems occupied. Water pressure was terrible and carpet kind of sticky. Gym has no AC or ventilation.
Stayed 1 night in Apr 2024

8/10 Good

Josephine

Travelled with partner
Disliked: Property conditions & facilities
Needs renovation. Can't control room temperature. Paper thin walls.
Stayed 1 night in Apr 2024

4/10 Poor

Ted

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby looking great but room was old and no towels they were no water after 1st day
Stayed 2 nights in Mar 2024

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and checked out 30 minutes later. We would rather lose money than stay at this hotel. Old, dirty, and run down.

10/10 Excellent

jonathan

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Wilberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Karen Ann Marie

Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Manuel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was roaches in the room. Poor shower water pressure, no hot water, loud ac.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amenities, location
Stayed 2 nights in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool,open air space, and plants! Gorgeous location
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Some noise from highway.
Stayed 1 night in Mar 2024

10/10 Excellent

Suzette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on a Thursday so it was quite until the weekend stopped by the casino for a second. Visited quattro restaurant the food was ok, Sakura was closed.i enjoyed the pool and hot tub/warm tub.great dessert shop. Garden view area needs work.
Stayed 3 nights in Mar 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The pictures are definitely from a newer section of the hotel. Everything is very outdated and we didn’t feel like the pool was cleaned to go enjoy it.. There was also some sort of alarm or beeping noise outside that lasted all night! Drove us crazy! The shuttle to the airport is not 24h either. If you have an early am flight, shuttle leave a 5am the earliest. If you’re stuck and is low on $$ it’s fine, otherwise avoid.
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Tabitha

Stayed 1 night in Mar 2024

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff and good location. Our room was past due for an update, the carpet in the halls and room have seen better days. For what we needed, a bed and a nap before we left San Jose it was adequate.
Stayed 1 night in Mar 2024

2/10 Terrible

perry

No airport shuttle and never answered the phone. Never. I ended up staying somewhere else.
Stayed 1 night in Mar 2024

8/10 Good

David, Carmichael

Stayed 1 night in Mar 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Keenon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean and spacious
Stayed 1 night in Mar 2024

2/10 Terrible

Peter

Disliked: Staff & service, amenities, property conditions & facilities
Amateurs
Stayed 2 nights in Mar 2024

6/10 Okay

Kelly

Travelled with group
Liked: Staff & service
The reason we got a room here was to get a shuttle to the airport very early the next day which did satisfy our needs, but for a room with 4 ppl, we only were given 1 towel, and when we sent one of our people down to get more, they handed him one, and said they'd send up more which they never came. The shower plumbing was weird, and we couldn't figure out how to turn on and off well, so we each just prepared to jump into the shower one after another until we shut it all off for good for the night. The shuttle worked very well, and when looking for our room (there were no elevators to our floor) or to find a bathroom, while waiting for the shuttle, the staff were VERY helpful and kind. The cafe is NOT open before 6am shuttles need to depart, so you can be prepared for that if you have an early departure. Otherwise, it did the basics for why we booked there.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024

6/10 Okay

Bette

Travelled with family and small children
Disliked: Property conditions & facilities
This property is very old condition. The pool areas are very warm and the jacuzzi pool was not clean. We had no towels in our room and were told the washer was broken so it would be quite a while. The restaurant options are a bit sketchy. The casino restaurant that allowed children has a very strong cleaner/air freshener scent. The service was incredibly slow from the kitchen. The food was okay though we waited almost 2 hours to get the food. With children that is not acceptable. Our room was fairly clean . This would not be on our list for a return visit.
Stayed 1 night in Mar 2024

6/10 Okay

Yulio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Clean but in need of updates.
Stayed 1 night in Mar 2024

6/10 Okay

Philippe

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great customer service. People are so helpful and kind. My room didn’t get cleaned. Facilities are older. Rooms seem old. But overall nice people.
Stayed 5 nights in Mar 2024

6/10 Okay

Mandie

Travelled with partner
Disliked: Amenities
Room and property are nice. Enjoyed our stay. Hotel reception can be difficult to reach by phone, so make sure to call about your airport pick up at least 2 days in advance or you may end up paying for a taxi. Note that airport shuttle service starts at 5 am.
Stayed 1 night in Mar 2024

10/10 Excellent

Antonio

Liked: Amenities, property conditions & facilities
I would definitely stay at this hotel again the next time I come to Costa Rica the service is great the personnel are friendly there’s not much else I can say about it
Stayed 3 nights in Mar 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was clean, welcoming and reasonably priced. The hotel provided a coffee maker in my room, but no coffee cups, which was somewhat annoying. The hotel restaurant (Quattro) was understaffed, overpriced and slow. I think I'm still waiting for my dinner to arrive.
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandra

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

alonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Dilleon Cornelius, brooklyn

Travelled with family, Travelled with group
Disliked: Amenities
I don't think I'll go back to this hotel, it's the little things, we were asking for towels and toilet paper for days
Stayed 4 nights in Mar 2024

8/10 Good

Vanessa

Travelled with family
Liked: Staff & service
The rooms were outdated, from the photos shown to what we got was not great. The food at the hotel was not 4.3 stars….I would suggest going off property. The staff however at the front desk was super friendly, they switched us rooms because our AC was not working properly.
Stayed 1 night in Mar 2024

10/10 Excellent

Terence

Liked: Cleanliness
Nice place
Stayed 1 night in Mar 2024