Outdoor pool

Reviews of The Hacienda & Spa at Hotel Santa Fe

4.5 out of 5
The Hacienda & Spa at Hotel Santa Fe
537 S Guadalupe St, Santa Fe, NM

Reviews

9.4

Exceptional

Rating 10 - Excellent. 617 out of 812 reviews" "
Rating 8 - Good. 142 out of 812 reviews" "
Rating 6 - Okay. 37 out of 812 reviews" "
Rating 4 - Poor. 8 out of 812 reviews" "
Rating 2 - Terrible. 8 out of 812 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been fantastic, if there had been a map to show you where your room is otherwise eveything and everyone have been amazing.
Stayed 2 nights in Mar 2024
Response from Angelic on 25 Mar,2024
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Julie, Crestline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Angelic on 12 Mar,2024
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

deborah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Butler service and the happy hour with free wine and food. I will only stay here in the future when in Santa Fe. Wish to know if they own any other properties like this Hotel in other cities We stayed in one in Flagstaff Arizona
Stayed 1 night in Mar 2024
Response from Angelic on 8 Mar,2024
We look forward to your return visit. We are independently owned by the Picuris Pueblo. We do not have association with anyone else.

8/10 Good

Joshua William, Saratoga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Hacienda side. The staff were very friendly and the daily continental breakfast and happy hour were unexpected treats.
Stayed 3 nights in Feb 2024
Response from Angelic on 26 Feb,2024
We are happy you enjoyed your stay at the Hacienda. Thank you for your feedback!

10/10 Excellent

INDULIS, TRENTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience of the whole proprrty
Stayed 4 nights in Feb 2024
Response from Angelic on 26 Feb,2024
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Gaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Angelic on 26 Feb,2024
Thank you for your feedback!

10/10 Excellent

Nancy

Stayed 2 nights in Feb 2024
Response from Angelic on 20 Mar,2024
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Angelic on 7 Feb,2024
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Whitney Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hacienda and Spa. The staff is wonderful, the rooms are well appointed and the property is lovely and in a nice, walkable area. I especially enjoyed the spa and sunrise yoga.
Stayed 6 nights in Dec 2023
Response from Angelic on 7 Feb,2024
We are happy you enjoyed your stay! Thank you for your feedback!

6/10 Okay

scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Angelic on 7 Feb,2024
Thank you for your feedback!

8/10 Good

Neale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Angelic on 7 Feb,2024
Thank you for your feedback!

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful hotel. They will shuttle you to plaza. Was a quick over night stay and it was good service.
Stayed 1 night in Nov 2023
Response from Angelic on 28 Nov,2023
Thank you for your feedback!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic
Stayed 3 nights in Nov 2023
Response from Angelic on 28 Nov,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Mychelle

Stayed 4 nights in Oct 2023
Response from Angelic on 27 Nov,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Carol M

Stayed 4 nights in Nov 2023
Response from Angelic on 5 Dec,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Maris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Angelic on 7 Nov,2023
Thank you for your feedback!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Angelic on 7 Nov,2023
Thank you for your feedback!

8/10 Good

eric

Love the hotel , its amenities, restaurant, bar , buttler, and reception staff but the room cleaning staff is not always polite or respectful.
Stayed 5 nights in Oct 2023
Response from Angelic on 7 Nov,2023
We apologize for any disrespectful or impolite behavior. Thank you for your feedback!

10/10 Excellent

Leti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Angelic on 7 Nov,2023
Thank you for you feedback!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angelic on 30 Oct,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Angelic on 27 Oct,2023
Thank you for your feedback!

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very comfortable. Service was excellent.
Stayed 2 nights in Oct 2023
Response from Angelic on 23 Oct,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not cheap but have been here twice and will come again.
Stayed 2 nights in Oct 2023
Response from Angelic on 16 Oct,2023
Thank you for your feedback!

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing..friendly, helpful..so gracious..
Stayed 5 nights in Oct 2023
Response from Angelic on 16 Oct,2023
Thank you for your feedback!

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice. Great free continental breakfast and happy hour. Room was spacious and nice
Stayed 2 nights in Oct 2023
Response from Angelic on 9 Oct,2023
We are happy you enjoyed your stay at the Hacienda! Thank you for your feedback!

6/10 Okay

Elena

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Angelic on 2 Oct,2023
Thank you for your feedback!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Angelic on 30 Oct,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Penelope Maria, McLean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was wonderful. The architecture, rooms, furniture, art collection, evoked Santa Fe. Staff was personable and professional. The Hacienda and Spa were well-maintained and thoroughly enjoyable. A very relaxing atmosphere. The breakfast and evening "happy hour" had a nice selection of items to eat and drink. Having bottles of water for guests to take on their way out to visit Santa Fe was a nice touch.
Stayed 5 nights in Sep 2023
Response from Angelic on 26 Sept,2023
We are happy you enjoyed your stay at the Hacienda! Thank you for your feedback!

10/10 Excellent

Susan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful visit
We stayed in the Hacienda. I loved the free breakfast on the rooftop. Used the jacuzzi and pool. Lovely. A big plus is Hacienda clients have access to free shuttle service. Housekeeping was awesome. The fresh cookies and butlers are a great plus.
Stayed 3 nights in Sep 2023
Response from Angelic on 26 Sept,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Incredibly helpful staff / butlers! We will come back!!
Stayed 4 nights in Sep 2023
Response from Angelic on 20 Sept,2023
We are happy you enjoyed your stay at the Hacienda! Thank you for your feedback!

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service
Staff were amazing - Jose / Rick others were incredibly great. Property and atmosphere were excellent, but our room was very average. Overall though, we would stay here again.
Stayed 4 nights in Sep 2023
Response from Angelic on 18 Sept,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay! Best shower ever. Loved Rick the shuttle driver. The complimentary breakfast and happy hour were a great place to chat with fellow travelers.
Stayed 2 nights in Sep 2023
Response from Angelic on 27 Oct,2023
We are happy you enjoyed your stay at the Hacienda! Thank you for your feedback!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a get away weekend - the staff was fantastic and we loved the idea of just parking the car and utilise the Hotels transportation to the different shops and restaurants.
Stayed 3 nights in Sep 2023
Response from Angelic on 12 Sept,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service at a hotel I have had in a long time. I highly recommend the Hacienda area of the hotel. The Butler service is worth every penny!!
Stayed 3 nights in Sep 2023
Response from Angelic on 27 Oct,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Angelic on 5 Sept,2023
Thank you for your feedback!

10/10 Excellent

Seyed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful.
Stayed 2 nights in Aug 2023
Response from Angelic on 29 Aug,2023
We are happy you enjoyed your stay! Thank you for your feedback!

8/10 Good

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We had a very nice stay here. The property could use a bit of updating, but it is very clean and service was terrific. Ask for an upstairs room. We were on the ground floor and our window looked out on trash. We very much enjoyed the collection of Native American art throughout the hotel.
Stayed 3 nights in Aug 2023
Response from Angelic on 16 Aug,2023
Thank you for your feedback!

2/10 Terrible

Dale, Los Angeles

On the last full day of my stay a construction worker working on the hotel entered my room THROUGH THE 2nd FLOOR BALCONY, walked across the room and exited to the hallway. The extent of his explanation was that he’s “working over there”. I let the front desk know. Got a call back and the manager who apologized, stated that was unacceptable, and offered to make it up to me with a free dinner or “something from the bar”. The following morning at about 8:30 am as I was preparing to leave, the SAME construction worker, ignored the DO NOT DISTURB sign hanging on the doorknob of my room and banged on the door until I opened it. He said he needed to clean the balcony because construction had left a “mess” there. More conversation with the front desk, more apologies and I’ve supposedly had the last night of my stay comped. Although the emailed invoice I’m suppose to receive hasn’t arrived.
Stayed 5 nights in Aug 2023
Response from Angelic on 18 Aug,2023
We apologize for the inconvenience. There is no excuse for the behavior of the contactor. We have sent you a copy of your folio.

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Angelic on 1 Aug,2023
Thank you for your feedback!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Angelic on 25 Jul,2023
Thank you for your feedback!

10/10 Excellent

Britt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
We loved our stay at the Hacienda! It was so comfortable and the service was incredible! Our room was very clean. We will definitely stay there next time!
Stayed 3 nights in Jul 2023
Response from Angelic on 12 Jul,2023
We are happy you enjoyed your stay at the Hacienda! Thank you for your feedback!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The only Native American hotel in Santa Fe. All the employees were genuinely nice and helpful. The Hacienda building is filled with amazing Native art. The pool was super refreshing as the temps were quite high during our stay. Enjoyed the included happy hour and breakfast. Located in the buzzy Railyard part of town and walkable to the Plaza.
Stayed 2 nights in Jul 2023
Response from Angelic on 19 Jul,2023
We are happy you enjoyed your stay at the Hacienda. Thank you for your feedback!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Angelic on 10 Jul,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Sergio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is gorgeous. The service was amazing.
Stayed 1 night in Jul 2023
Response from Angelic on 7 Jul,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Sergio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is gorgeous and rooms are beautiful. The service and staff are amazing !!
Response from Angelic on 7 Jul,2023
Thank you for your kind words! We are happy you enjoyed your stay!

10/10 Excellent

Rebecca

Stayed 1 night in Jun 2023
Response from Angelic on 19 Jul,2023
We are happy you enjoyed your stay! Thank you for your feedback!

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and comfortable
Our stay at the Hacienda was wonderful. Perfect for a couple traveling and enjoying Santa Fe. The location is central and having the shuttle service available makes enjoying the galleries, shops, and restaurants easy. The butler service was the perfect way to make our stay special. The breakfast and happy hour were wonderful ways to add value and comfort to our trip. Everyone we encountered was friendly and helpful.
Stayed 3 nights in Jun 2023
Response from Angelic on 20 Jun,2023
We are happy you enjoyed your stay at the Hacienda. Thank you for your feedback!

10/10 Excellent

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Angelic on 12 Jun,2023
We are happy you enjoyed your stay! Thank you for the feedback!

10/10 Excellent

Regina

Stayed 5 nights in Jun 2023
Response from Angelic on 7 Jul,2023
Thank you for your feedback!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Angelic on 12 Jun,2023
Thank you for your feedback! We are happy you enjoyed your stay!