1-2-9 Kita 3 Jonishi, Chuo Ward, Sapporo, Hokkaido
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property ok , not great. Disappointed with how unfriendly the staff were there , expected better
Ivan
Stayed 4 nights in Feb 2024
Response from マネージャー on 7 Mar,2024
Thank you very much for taking the time to share your comments.At ANA CROWNE PLAZA SAPPPORO, we strive to provide an exclusive service experience for every guest;therefore your feedback is very important to us.For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused.We will continue to strive to improve our services.
Fantastic hotel, conveniently close to shopping and ding and the staff was incredibly friendly and helpful.
Barry
Stayed 1 night in Jan 2024
Response from マネージャー on 7 Mar,2024
Warmest greetings from ANA CROWNE PLAZA HOTEL SAPPORO!!Thank you for your nice reviews. We are very happy that you had a great time at our hotel.We will try to serve the same high quality service when you come back to hotel next time.
Within walking distance almost everywhere around center
Lourdes Judith
Stayed 4 nights in Dec 2023
Response from Front Ishihara on 13 Jan,2024
Thank you very much for staying at the ANA Crowne Plaza Hotel Sapporo.Thank you again for taking time out of your precious time to give us your feedback on your stay with us. Many of our guests have highly appreciated the hotel's location, as it is easy to access to various tourist spots. As we celebrate our 49th year in business, we are aware of the inconvenience our facilities may cause, but we will continue to strive to provide high quality services and improve our facilities to ensure that our guests have a pleasant stay. We look forward to your continued patronage of the ANA Crowne Plaza Hotel Sapporo for many years to come.
Thank you very much for using our service.The easy access from Sapporo Station has been well received by many customers. All of our staff will continue to strive to be a hotel that our customers can use comfortably, and we look forward to your continued patronage and patronage.
Thank you very much for staying at the ANA Crowne Plaza Hotel Sapporo.Thank you again for taking time out of your precious time to give us your feedback on your stay with us. We are very honored to hear your compliments about our front desk staff, and it gives us great encouragement and confidence. We will take your comments into consideration as valuable feedback. All of us at the hotel will continue to work tirelessly to provide you with a comfortable space and hospitality that will remain in your hearts and memories.We hope you will forgive us for this incident and we look forward to your continued patronage in the future.
Clean room, convenient and safe location, walking distance from a train station.
They change linens every day, but if you want not to have your house keepers, you can ask them about it.
The room is absolutely horrible; small (no it too tiny) and totally non sensible design. Worse room I encountered in my 40 years of travel
wah hui
Stayed 2 nights in Mar 2023
Response from Front Ishihara on 28 Mar,2023
Thank you very much for staying at the ANA Crowne Plaza Hotel Sapporo.Thank you again for taking time out of your precious time to give us your feedback on your stay. We are very sorry that your stay with us was not to your satisfaction. Your valuable feedback will be taken into consideration for our next renovation. We hope you will have the opportunity to visit us again at the ANA Crowne Plaza Hotel Sapporo. We all look forward to seeing you soon.
Thank you for choosing ANA Crowne Plaza Hotel this time."We would also like to thank you for your feedback."We are very happy and honored to hear that you were satisfied with the staff's customer service, room conditions, and meals."The words of our customers are a great source of encouragement and confidence for us." We will do our best to make you happy in the future. We are looking forward to your next stay with us.
Thank you for choosing ANA Crowne Plaza Hotel this time."We would also like to thank you for your feedback."We are very happy and honored to hear that you were satisfied with the staff's customer service and the condition of your room."The words of our customers are a great source of encouragement and confidence for us."All the staff look forward to welcoming you again."
Thank you for using ANA Crowne Plaza Hotel.We would also like to thank you again for your feedback.The words of our customers have given us great encouragement and confidence.We will continue to make efforts to make you happy.We are looking forward to your next stay.
10/10 Excellent
Wei
Travelled with family
6 Dec,2022
Liked: Cleanliness, staff & service, room comfort
Wei
Stayed 5 nights in Nov 2022
Response from Front Ishihara on 23 Jan,2023
Thank you for staying at ANA Crowne Plaza Hotel. We are very happy to see that you were able to spend your time with peace of mind.All the staff will continue to devote themselves to providing a relaxing time for our customers.Thank you very much for posting this review during your busy schedule. We sincerely hope to welcome you again.
6/10 Okay
kenji
30 Nov,2022
Liked: Cleanliness, staff & service
no space left at all with extra bed for 3rd guest.
kenji
Response from Front Ishihara on 23 Jan,2023
Thank you very much for staying at ANA Crowne Plaza Sapporo.We would also like to thank you again for taking the time to give us your impressions of our stay.We apologize for the inconvenience caused by the size of the room. The opinions we received this time will be used as a reference for future renovation opportunities.This hotel is also celebrating its 48th anniversary, and although we apologize for any inconvenience caused by the facilities, all the staff will continue to strive to provide high-quality services and enhance the facilities so that you can have a comfortable stay, so we look forward to your continued patronage of ANA Crowne Plaza Hotel Sapporo.
Felt like was in a 1* hotel. Very limited facilities
Hock
Stayed 1 night in Oct 2022
Response from Front Ishihara on 4 Dec,2022
Thank you very much for staying at ANA Crowne Plaza Sapporo.We would like to thank you again for taking the time to provide us with your feedback regarding your stay."We are very sorry that you were not satisfied with your stay this time." We will use the valuable opinions received this time to improve our services.If you have a chance to visit Sapporo, please use ANA Crowne Plaza Hotel Sapporo."All the staff look forward to welcoming you."
Walking distance from the station. Room was smaller than hoped (but that's Japan!!!).
DOUGLAS
Stayed 2 nights in Oct 2022
Response from Front Ishihara on 4 Dec,2022
Thank you very much for staying at ANA Crowne Plaza Hotel Sapporo.We would like to thank you again for taking the time to provide us with your feedback regarding your stay."We sincerely apologize for the inconvenience and inconvenience caused because the room was not spacious enough." We will use your feedback as valuable feedback for future renovations.Our company has been in business for 48 years, and some parts have deteriorated, and we know that there may be some points where our customers cannot be satisfied and have a comfortable stay. We look forward to your continued patronage.All the staff look forward to welcoming you again."
The hotel is placed at walking distance from the Sapporo central station. Though the facilities are old, they are well maintained. The hotel staff is very nice. To sum up, it’s a very good old hotel.
Masayuki
Stayed 3 nights in Aug 2022
Response from フロント 石原 on 9 Nov,2022
Thank you very much for staying at ANA Crowne Plaza Hotel Sapporo.We would like to thank you again for taking the time to provide us with your feedback regarding your stay. "Thank you very much for your kind words."Our hotel has been in business for 48 years, and we apologize for any inconvenience caused by our facilities, but we will continue to provide high-quality services and improve our facilities so that our customers can stay comfortably. We look forward to welcoming you back to ANA Crowne Plaza Sapporo for many years to come.
Thank you very much for staying at ANA Crowne Plaza Hotel.
Odori Park, JR Sapporo Station, department stores, etc. are also excellent access, and it has been well reputation by customers
We look forward to your continued patronage of ANA Crowne Plaza Hotel.
Great clean hotel with convenient location for many areas of travel interest.
Susan
Stayed 3 nights in Oct 2021
Response from Front on 29 Oct,2021
Thank you for using ANA Crowne Plaza Hotel Sapporo.
We would also like to thank you again for taking the time to share your thoughts on your stay.
Twice
From the words you sent us, we are very pleased that you were satisfied with your stay this time.
Twice
We look forward to your continued patronage of ANA Crowne Plaza Hotel Sapporo, as all the staff will continue to strive to provide high-quality services and enhance the facilities so that our customers can stay comfortably.
All the staff are looking forward to your next visit.
Clean room, great hospitality, comfortable atmosphere.
Verified traveller
Stayed 1 night in Apr 2021
Response from front-office on 18 Apr,2021
Kindly allow me to thank you for taking the time to tell us about your experience at the ANA CROWNE PLAZA SAPPORO.
We are truly glad to hear that your experience has met your expectations,
Once more thank you very much for your patronage and we are looking forward t welcome you again soon here
in Sapporo and remain.
Breakfast buffet has a great selection. Generous amount of extras in the room from Nespresso to heated face mask and toiletries.
Verified traveller
Stayed 2 nights in Feb 2020
Response from Room Reservation on 21 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo.
We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service.
Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo.
We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service.
Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo.
We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service.
Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
Thank you very much for taking the time to tell us about your experience at the ANA CROWNE PLAZA SAPPORO.
It is always a pleasure for us to receive feedbacks, as at ANA CROWNE PLAZA SAPPORO
we strive to provide an exclusive service experience for every guest; therefore your impressions are very improtant to us.
Once more thank you very much for your visit and we are looking forward to welcome you back again soon.
Good location, can wall to subway within few steps and JR within 5 mins.
Verified traveller
Stayed 1 night in Feb 2020
Response from Room Reservation on 13 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo.
We are truly glad to hear that your experience has met your expectations, and that you could enjoy your stay with us.
Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
10/10 Excellent
Verified traveller
9 Feb,2020
Liked: Staff & service
It was a very nice hotel. Clean, luxurious, and great location. The staff were very courteous and helpful.
The only thing that was a small negative was how noisy it was between the rooms. We were in room 1120 and every morning we were awakened very early with lots of banging n noise and the smell of coffee brewing very very early.
I think the room was not sound proofed well.
Other than that we had a great time at ANA Crown Plaza.
Verified traveller
Stayed 3 nights in Feb 2020
Response from Room Reservation on 10 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo.
We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service.
I took noted about sound proofed.
I took over your valuable comments to the person in charge.
Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.
Great location - Subway station entrance just outside the hotel’s side door. Beautiful room.
Norman
Stayed 2 nights in Feb 2020
Response from Room Reservation on 8 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo.
We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service.
Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.