Exterior

Reviews of ANA Crowne Plaza Sapporo, an IHG Hotel

4 out of 5
ANA Crowne Plaza Sapporo, an IHG Hotel
1-2-9 Kita 3 Jonishi, Chuo Ward, Sapporo, Hokkaido

Reviews

8.2

Very good

Rating 10 - Excellent. 425 out of 1001 reviews" "
Rating 8 - Good. 361 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice hotel within walking distance from SAPPORO JR station
Stayed 2 nights in Apr 2024

10/10 Excellent

Zi Cheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was relatively well equipped and very clean!
Stayed 4 nights in Apr 2024

10/10 Excellent

CHEE KHEONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great location and great price
Stayed 1 night in Apr 2024

8/10 Good

Gigi Lok Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

gary ka chung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Yuki

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Ivan

Travelled with group
Disliked: Staff & service, amenities
Property ok , not great. Disappointed with how unfriendly the staff were there , expected better
Stayed 4 nights in Feb 2024
Response from マネージャー on 7 Mar,2024
Thank you very much for taking the time to share your comments.At ANA CROWNE PLAZA SAPPPORO, we strive to provide an exclusive service experience for every guest;therefore your feedback is very important to us.For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused.We will continue to strive to improve our services.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, conveniently close to shopping and ding and the staff was incredibly friendly and helpful.
Stayed 1 night in Jan 2024
Response from マネージャー on 7 Mar,2024
Warmest greetings from ANA CROWNE PLAZA HOTEL SAPPORO!!Thank you for your nice reviews. We are very happy that you had a great time at our hotel.We will try to serve the same high quality service when you come back to hotel next time.

8/10 Good

Lourdes Judith, Bellflower

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance almost everywhere around center
Stayed 4 nights in Dec 2023
Response from Front Ishihara on 13 Jan,2024
Thank you very much for staying at the ANA Crowne Plaza Hotel Sapporo.Thank you again for taking time out of your precious time to give us your feedback on your stay with us.  Many of our guests have highly appreciated the hotel's location, as it is easy to access to various tourist spots. As we celebrate our 49th year in business, we are aware of the inconvenience our facilities may cause, but we will continue to strive to provide high quality services and improve our facilities to ensure that our guests have a pleasant stay. We look forward to your continued patronage of the ANA Crowne Plaza Hotel Sapporo for many years to come.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with good food options
Well located hotel near the train station
Stayed 4 nights in Dec 2023
Response from Front Ishihara on 12 Jan,2024
Thank you very much for using our service.The easy access from Sapporo Station has been well received by many customers. All of our staff will continue to strive to be a hotel that our customers can use comfortably, and we look forward to your continued patronage and patronage.

10/10 Excellent

Keiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super friendly staff, best breakfast buffet
Stayed 2 nights in Dec 2023
Response from Front Ishihara on 13 Jan,2024
Thank you very much for staying at the ANA Crowne Plaza Hotel Sapporo.Thank you again for taking time out of your precious time to give us your feedback on your stay with us.   We are very honored to hear your compliments about our front desk staff, and it gives us great encouragement and confidence. We will take your comments into consideration as valuable feedback.  All of us at the hotel will continue to work tirelessly to provide you with a comfortable space and hospitality that will remain in your hearts and memories.We hope you will forgive us for this incident and we look forward to your continued patronage in the future.

2/10 Terrible

Therese Camille

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Wing Cheung, Hong Kong

Travelled with group
Disliked: Cleanliness, staff & service
員工態度死板、走廊房間廁所煙味很大、綿被太厚!
Stayed 2 nights in Oct 2023
Response from Front Ishihara on 13 Jan,2024
非常感谢您光临札幌全日空皇冠假日酒店。我们还要再次感谢您在百忙之中抽出时间来撰写评论。我们想借此机会对您最近入住期间可能遇到的失望表示歉意。酒店全体员工将继续不懈努力,为您提供舒适的住宿和热情的款待,让您终生难忘。我们感谢您的关注,并期待您今后继续光顾。我们期待再次欢迎您的光临。

8/10 Good

Hafida

Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Agnes

Liked: Staff & service
Disliked: Property conditions & facilities
Property are old, Lift and floor carpet are old
Stayed 6 nights in Jul 2023

2/10 Terrible

Hiroki, Jupiter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Yuichi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, convenient and safe location, walking distance from a train station. They change linens every day, but if you want not to have your house keepers, you can ask them about it.
Stayed 2 nights in May 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Chisato

Stayed 4 nights in May 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and great location. Breakfast buffet had a great combination of Japanese and Western dishes.
Stayed 4 nights in May 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

wah hui

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is absolutely horrible; small (no it too tiny) and totally non sensible design. Worse room I encountered in my 40 years of travel
Stayed 2 nights in Mar 2023
Response from Front Ishihara on 28 Mar,2023
Thank you very much for staying at the ANA Crowne Plaza Hotel Sapporo.Thank you again for taking time out of your precious time to give us your feedback on your stay. We are very sorry that your stay with us was not to your satisfaction. Your valuable feedback will be taken into consideration for our next renovation. We hope you will have the opportunity to visit us again at the ANA Crowne Plaza Hotel Sapporo. We all look forward to seeing you soon.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 4 nights in Feb 2023
Response from フロント 石原 on 26 Feb,2023
この度はANAクラウンプラザホテル札幌をご利用頂き誠にありがとうございます。快適にお過ごし頂けた様子が伺え大変嬉しく存じます。この度はお忙しい中、ご意見をお寄せ頂きありがとうございました。またのお越しをお待ちしております。

8/10 Good

Liang Seng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging devices pretty slow.
Stayed 9 nights in Feb 2023
Response from フロント 石原 on 26 Feb,2023
この度は、ANAクラウンプラザホテル札幌へお越しいただき、誠にありがとうございます。またご多忙中、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。過日のご滞在時のご滞在、ご期待に沿うものではなく、ご不快な思いをおかけいたしましたこと、謹んでお詫び申し上げます。これからも快適にお過ごしいただける空間ならびにお客様の心と記憶に残るおもてなしをお届けできるよう、ホテルスタッフ一同たゆまぬ努力を重ねてまいります。この度のこと何卒ご寛恕くださいますよう、また今後ともご愛顧を賜りますようお願い申し上げます。お客様のまたのご利用をお待ちいたしております。

6/10 Okay

Oliver

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to the venues
Stayed 3 nights in Feb 2023
Response from フロント 石原 on 26 Feb,2023
この度はANAクラウンプラザホテルをご利用いただきまして誠にありがとうございます。雪まつりの会場、大通公園へのアクセスに優れており、お客様より好評頂いております今後ともANAクラウンプラザホテルをご愛顧くださいますようよろしくお願い申し上げます

6/10 Okay

Sun

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023

10/10 Excellent

Alvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful dinning good and room clean
Response from Front Ishihara on 24 Jan,2023
Thank you for choosing ANA Crowne Plaza Hotel this time."We would also like to thank you for your feedback."We are very happy and honored to hear that you were satisfied with the staff's customer service, room conditions, and meals."The words of our customers are a great source of encouragement and confidence for us." We will do our best to make you happy in the future. We are looking forward to your next stay with us.

10/10 Excellent

Alvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly dinning good and room clean
Response from Front Ishihara on 24 Jan,2023
Thank you for choosing ANA Crowne Plaza Hotel this time."We would also like to thank you for your feedback."We are very happy and honored to hear that you were satisfied with the staff's customer service and the condition of your room."The words of our customers are a great source of encouragement and confidence for us."All the staff look forward to welcoming you again."

8/10 Good

JOHNNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Front Ishihara on 23 Jan,2023
Thank you for using ANA Crowne Plaza Hotel.We would also like to thank you again for your feedback.The words of our customers have given us great encouragement and confidence.We will continue to make efforts to make you happy.We are looking forward to your next stay.

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2022
Response from Front Ishihara on 23 Jan,2023
Thank you for staying at ANA Crowne Plaza Hotel. We are very happy to see that you were able to spend your time with peace of mind.All the staff will continue to devote themselves to providing a relaxing time for our customers.Thank you very much for posting this review during your busy schedule. We sincerely hope to welcome you again.

6/10 Okay

kenji

Liked: Cleanliness, staff & service
no space left at all with extra bed for 3rd guest.
Response from Front Ishihara on 23 Jan,2023
Thank you very much for staying at ANA Crowne Plaza Sapporo.We would also like to thank you again for taking the time to give us your impressions of our stay.We apologize for the inconvenience caused by the size of the room. The opinions we received this time will be used as a reference for future renovation opportunities.This hotel is also celebrating its 48th anniversary, and although we apologize for any inconvenience caused by the facilities, all the staff will continue to strive to provide high-quality services and enhance the facilities so that you can have a comfortable stay, so we look forward to your continued patronage of ANA Crowne Plaza Hotel Sapporo.

4/10 Poor

Hock

Travelled with partner
Disliked: Amenities, property conditions & facilities
Felt like was in a 1* hotel. Very limited facilities
Stayed 1 night in Oct 2022
Response from Front Ishihara on 4 Dec,2022
Thank you very much for staying at ANA Crowne Plaza Sapporo.We would like to thank you again for taking the time to provide us with your feedback regarding your stay."We are very sorry that you were not satisfied with your stay this time." We will use the valuable opinions received this time to improve our services.If you have a chance to visit Sapporo, please use ANA Crowne Plaza Hotel Sapporo."All the staff look forward to welcoming you."

10/10 Excellent

DOUGLAS, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from the station. Room was smaller than hoped (but that's Japan!!!).
Stayed 2 nights in Oct 2022
Response from Front Ishihara on 4 Dec,2022
Thank you very much for staying at ANA Crowne Plaza Hotel Sapporo.We would like to thank you again for taking the time to provide us with your feedback regarding your stay."We sincerely apologize for the inconvenience and inconvenience caused because the room was not spacious enough." We will use your feedback as valuable feedback for future renovations.Our company has been in business for 48 years, and some parts have deteriorated, and we know that there may be some points where our customers cannot be satisfied and have a comfortable stay. We look forward to your continued patronage.All the staff look forward to welcoming you again."

10/10 Excellent

Masayuki, Nottingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is placed at walking distance from the Sapporo central station. Though the facilities are old, they are well maintained. The hotel staff is very nice. To sum up, it’s a very good old hotel.
Stayed 3 nights in Aug 2022
Response from フロント 石原 on 9 Nov,2022
Thank you very much for staying at ANA Crowne Plaza Hotel Sapporo.We would like to thank you again for taking the time to provide us with your feedback regarding your stay. "Thank you very much for your kind words."Our hotel has been in business for 48 years, and we apologize for any inconvenience caused by our facilities, but we will continue to provide high-quality services and improve our facilities so that our customers can stay comfortably. We look forward to welcoming you back to ANA Crowne Plaza Sapporo for many years to come.

10/10 Excellent

Ferbianti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to many places
Stayed 1 night in Mar 2022
Response from Front Bipin on 28 Mar,2022
Thank you very much for staying at ANA Crowne Plaza Hotel. Odori Park, JR Sapporo Station, department stores, etc. are also excellent access, and it has been well reputation by customers We look forward to your continued patronage of ANA Crowne Plaza Hotel.

8/10 Good

Masayuki

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from フロント  on 25 Jan,2022
この度はANAクラウンプラザホテル札幌をご利用頂き誠にありがとうございます。快適にお過ごし頂けた様子が伺え大変嬉しく存じます。この度はお忙しい中、ご意見をお寄せ頂きありがとうございました。またのお越しをお待ちしております。

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel with convenient location for many areas of travel interest.
Stayed 3 nights in Oct 2021
Response from Front on 29 Oct,2021
Thank you for using ANA Crowne Plaza Hotel Sapporo. We would also like to thank you again for taking the time to share your thoughts on your stay. Twice From the words you sent us, we are very pleased that you were satisfied with your stay this time. Twice We look forward to your continued patronage of ANA Crowne Plaza Hotel Sapporo, as all the staff will continue to strive to provide high-quality services and enhance the facilities so that our customers can stay comfortably. All the staff are looking forward to your next visit.

6/10 Okay

Wataru

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great hospitality, comfortable atmosphere.
Stayed 1 night in Apr 2021
Response from front-office on 18 Apr,2021
Kindly allow me to thank you for taking the time to tell us about your experience at the ANA CROWNE PLAZA SAPPORO. We are truly glad to hear that your experience has met your expectations, Once more thank you very much for your patronage and we are looking forward t welcome you again soon here in Sapporo and remain.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Room Reservation on 15 Mar,2020
この度はANAクラウンプラザホテル札幌をご利用頂き誠にありがとうございます。 また貴重なお時間を割き、ご宿泊のご感想をお寄せくださいました事、重ねて御礼申し上げます。 ご滞在に概ねご満足いただけたご様子に大変嬉しく思っております。 微力ではございますが、ご滞在のサポートができておりましたら幸いでございます。 今後もお客様に心地良くご滞在いただけるよう上質なサービスのご提供、また施設の充実にスタッフ一同、努めて参りますので末永くANAクラウンプラザホテル札幌をご愛顧賜りますようお願い申し上げます。 お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet has a great selection. Generous amount of extras in the room from Nespresso to heated face mask and toiletries.
Stayed 2 nights in Feb 2020
Response from Room Reservation on 21 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.

10/10 Excellent

Sze Wa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Room Reservation on 17 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.

10/10 Excellent

Wesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Room Reservation on 17 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.

6/10 Okay

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Feb 2020
Response from Room Reservation on 22 Feb,2020
Thank you very much for taking the time to tell us about your experience at the ANA CROWNE PLAZA SAPPORO. It is always a pleasure for us to receive feedbacks, as at ANA CROWNE PLAZA SAPPORO we strive to provide an exclusive service experience for every guest; therefore your impressions are very improtant to us. Once more thank you very much for your visit and we are looking forward to welcome you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Room Reservation on 19 Feb,2020
この度はANAクラウンプラザホテル札幌をご利用頂き誠にありがとうございます。 また貴重なお時間を割き、ご宿泊のレビューをお寄せくださいました事、重ねて御礼申し上げます。 ご滞在に概ねご満足いただけたご様子に大変嬉しく思っております。 微力ではございますが、ご滞在のサポートができておりましたら幸いでございます。 今後もお客様に心地良くご滞在いただけるよう上質なサービスのご提供、また施設の充実にスタッフ一同、努めて参りますので末永くANAクラウンプラザホテル札幌をご愛顧賜りますようお願い申し上げます。 お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, can wall to subway within few steps and JR within 5 mins.
Stayed 1 night in Feb 2020
Response from Room Reservation on 13 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy your stay with us. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.

10/10 Excellent

Verified traveller

Liked: Staff & service
It was a very nice hotel. Clean, luxurious, and great location. The staff were very courteous and helpful. The only thing that was a small negative was how noisy it was between the rooms. We were in room 1120 and every morning we were awakened very early with lots of banging n noise and the smell of coffee brewing very very early. I think the room was not sound proofed well. Other than that we had a great time at ANA Crown Plaza.
Stayed 3 nights in Feb 2020
Response from Room Reservation on 10 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service. I took noted about sound proofed. I took over your valuable comments to the person in charge. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Great location - Subway station entrance just outside the hotel’s side door. Beautiful room.
January view during Sapporo snow festival
Stayed 2 nights in Feb 2020
Response from Room Reservation on 8 Feb,2020
Kindly allow me to thank you for taking the time to tell us about your experience at the Ana Crowne Plaza Hotel Sapporo. We are truly glad to hear that your experience has met your expectations, and that you could enjoy our service. Once more thank you very much for your patronage and we are looking forward to welcome you again soon here in Sapporo.