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Reviews of Mutiara Bali Boutique Resort Villas & Spa

4 out of 5
Mutiara Bali Boutique Resort Villas & Spa
Jalan Braban No. 77, Seminyak, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 395 reviews" "
Rating 8 - Good. 184 out of 395 reviews" "
Rating 6 - Okay. 36 out of 395 reviews" "
Rating 4 - Poor. 6 out of 395 reviews" "
Rating 2 - Terrible. 4 out of 395 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Brendan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ve stayed here before in one of the other rooms that was nice. The 2 bedroom villa was dirty. Pots had mould, shower heads had green copper stains and the jets were clogged. Knobs on the cooktop were broken. Cigarette burns on the couches stains on the cushions. I only make these comments in hope they lift their game a little. Otherwise I like staying here. The price this time did not reflect the quality of room.
Stayed 3 nights in Mar 2024
Response from Management on 12 Mar,2024
Dear Mr/s Brendan. Greetings from Mutiara Bali Boutique Resort Villas and Spa,Thank you for choosing us as your preferred resident for your holiday in Bali. We are sorry that you received discomfort things during your stay at our villa. We realized how unpleased you were getting an inconvenience during your stayIt has come to the management attention in which the properly training will be implemented to avoid reoccurrence. We value any feedback from our guests, as it is indispensable in striving for a better quality of service and product. Once again, we thank you for your kind understanding and we look forward to welcoming you again.Sincerely,

10/10 Excellent

Louisa Margaret

Stayed 7 nights in Dec 2023
Response from Anna on 28 Dec,2023
Dear Mr/s Louisa Warmest Greeting From Mutiara Bali Boutique Resort Villas & SpaThank you for your review and feedback. We are glad to know that you enjoyed your stay with us. It’s our pleasure to welcoming you and for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely,Management

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay, the only reason it lost one star was because of hot water issues until they moved me to another room. The staff are the real gem here. Above and beyond. A special mention goes to a gentleman by the name of Sucita. His service, cultural knowledge and dedication to his work are above reproach. I shall return.
Stayed 3 nights in Jul 2023
Response from Management on 20 Oct,2023
Dear Mr/s. Adam, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa, Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us. Thank you for appreciating our staff. We will deliver your kind appreciation to Mr. Sucita.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely,Management

6/10 Okay

Arianna

Stayed 12 nights in Sep 2023
Response from Management on 14 Oct,2023
Dear Mr/s. Arianna, Warmest greeting from Mutiara Bali Boutique Resort, Villas & Spa, Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us. Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely,Management

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Had one week at Mutiara for a break and it was the perfect antidote to a challenging year so far. The staff were absolutely perfect and in particular, Sri, who was a delight to be around. Walking distance to local shops and restaurants and not too far from the beach. Will definitely return to Mutiara.
Stayed 7 nights in Sep 2023
Response from Management on 20 Sept,2023
Dear Mr/s. Valerie, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa, Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future.Sincerely,Management

8/10 Good

Alexandra Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this part of Seminyak.
Stayed 4 nights in Sep 2023
Response from Management on 18 Sept,2023
Dear Mr/s. Alexandra Gail, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa.Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future.Sincerely,Management

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Central to the restaurants in Seminyak
Stayed 1 night in Jul 2023
Response from Management on 1 Aug,2023
Dear Mr/s. Gregory, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa.Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future.Sincerely,Management

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff very friendly and happy to help
Stayed 7 nights in Apr 2023
Response from Management on 3 May,2023
Dear Mr/s. Jason, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa.Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us. Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

10/10 Excellent

Mina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mutiara is a beautiful, clean and friendly resort with professional staff and great food. Highly recommended.
Stayed 6 nights in Apr 2023
Response from Management on 1 May,2023
Dear Mr/s. Mina, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa.Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us. Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

6/10 Okay

maria

Travelled with family
Is ok, but expensive, the shower was dirty, not nace bathroom
Response from Management on 6 Jan,2023
Dear Mr/s. Maria, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa.Thank you very much for your review and feedback. We do apologize for the uncomfortable experience you have during your stay with us due to the shower and bathroom condition. We will take a note and deliver your kind advice regarding this to our management. Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

10/10 Excellent

Nathan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing, extremely friendly staff. Well kept and stocked rooms. Walking distance to shopping, food, nightlife. Definitely recommend for a comfortable stay.
Stayed 4 nights in Sep 2022
Response from Management on 21 Sept,2022
Dear Mr/s. Nathan, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa.Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

6/10 Okay

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the main road in Seminyak with the bars and restaurants. However, hotel is on a quiet road so peaceful. Nice staff. Big room but hotel lacked atmosphere. Wifi did not work. I struggled with no hot water and the bathroom was incredibly hot.
Stayed 1 night in Aug 2022
Response from Management on 6 Sept,2022
Dear Mr/s. Tasneem, Warmest greeting from Mutiara Bali Boutique RerThank you very much for your review and feedback. We do apologize for the uncomfortable experience you have while staying with us due to the unstable WiFi connection as well as our bathroom condition. We will take a note and deliver your kind advice regarding these matters to our management. Thank you very much for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

8/10 Good

Michael

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great villa, walkable to Seminyak Square and beach. Breakfast served in the villa
Stayed 2 nights in Aug 2022
Response from Management on 23 Aug,2022
Dear Mr/s. Michael, Warmest greeting from Mutiara Bali Boutique Resort Villas & Soa, Thank you very much for your review and feedback. We dare glad to know that you enjoyed your stay with us. Thank you very much for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

10/10 Excellent

Souzy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful when we needed anything. They were responsive to our requests.
Stayed 14 nights in Jul 2022
Response from Management on 23 Aug,2022
Dear Mr/s. Souzy, Warmest greeting from Mutiara Bali Boutique Resort Villas & SpaThank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us. Thank you very much for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family Oasis
Stayed in the 4 bedroom villa. Was amazing for 2 family’s. Great location and central everything you need.
Stayed 5 nights in Jul 2022
Response from Management on 6 Aug,2022
Dear Mr/s. Kirsty, Warmest greeting from Mutiara Bali Boutique Resort Villa & Spa. Thank you for your review and feedback. We are delighted to know that you enjoyed your stay with us ^^ It is our pleasure to be a part of your happy moments. We will more than happy to welcoming you again at our property in the future. Sincerely, Management

6/10 Okay

Janet Lay Siang

Travelled with group
Disliked: Cleanliness
Stayed 3 nights in Jul 2022
Response from Management on 1 Aug,2022
Dear Mr/s. Janet Lay Siang, Warmest greeting from Mutiara Bali Boutique Resort Villa & Spa. Thank you for your review and feedback. We are do hope that you enjoyed your stay with us. It is our pleasure to be a part of your happy moments. We will more than happy to welcoming you again at our property in the future. Sincerely, Management

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
really enjoyable - great place to stay - handy location :-)
Stayed 6 nights in Jul 2022
Response from Management on 14 Jul,2022
Dear Mr/s. Jeff, Warmest greeting from Mutiara Bali Boutique Resort Villa & Spa. Thank you for your review and feedback. We are delighted to know that you enjoyed your stay with us ^^ It is our pleasure to be a part of your happy moment and we would like to thank you too for choosing us as your preferred accommodation during your stay in Bali. We will more than happy to welcoming you again at our property in the future. Sincerely, Management

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mutiara was just fantastic. A smaller resort, but one we enjoyed thoroughly and am already planning our next trip! The staff were incredible, greeting us everyday. The rooms were clean and the pool area was perfect. Location was unreal, in the genuine heart of seminyak on the main strip. We were close to spas, restaurants, bars and clubs. We were also close to the flea market and lots of shopping. Wouldn't think to stay anywhere else.
Stayed 4 nights in Jun 2022
Response from Management on 15 Jul,2022
Dear Mrs/s. Deborah, Warmest greeting from Mutiara Bali Boutique Resort Villas & Spa. Thank you for your review and feedback. We are delighted to know that you enjoyed your stay with us ^^ It is our pleasure to be a part of your happy moments. We will more than happy to welcoming you again at our property in the future. Sincerely, Management

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the 3 bedroom villa, all were a great size and air conditioned. The pool was beautiful and staff were absolutely lovely and accommodating. I think the fridge in the villa needs replacing though and that would my only negative.
Stayed 7 nights in Apr 2022

2/10 Terrible

Annaliese Jade

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2020

8/10 Good

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value, nice place
This is a really nice hotel. Stayed in a deluxe room on the ground level near the pool. Room was fine, bed comfortable (given, how i like it), outside toilet and shower were good (clothes storage is outside). Pool was wonderful and swam in it daily, little Jacuzzi spot a bonus. Breakfast, despite all the negative reviews, was pretty good and tasty. Ate breakfast daily in the restaurant area. Staff were friendly and location was wonderful.
Stayed 6 nights in Feb 2020

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly, room was very nice and quite a big room. Pool was great as was the breakfast. Would definitely recommend and stay again. Good location.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Friendly helpful staff great location. Superb villas with huge comfy beds and clean pool
Stayed 10 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair driers are useless. 10 day stay and still charged for ice!! Everything else was excellent great location, great place to stay
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

jan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Enjoyed our stay
Yes the hotel is a little tired but it is in a great location and a good price ! Don’t try to book a pick up from the airport as they did not respond , but no issue with drop off for a small charge ... There are some great restaurants in Bali just check .. trip advisor ! Bali itself is very commercialised but felt safe.
Stayed 7 nights in Dec 2019

6/10 Okay

John

Average
Average hotel for the price. Located on a noisy street. Convenient location for shopping and restaurants.
Stayed 3 nights in Nov 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Multistage Bali Nov 19.
I enjoyed my stay. I thought it was good value. The service was friendly and efficient. The room was clean. The pool area was relaxing and the location was good. What they do, they do well.
Stayed 13 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
First time at this property overall pretty good but rims need a bit of love very tied. Great position very close to everything pool very nice didn’t like the outside bathrooms in the family too hot but overall good value for the money threat location
Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful, the property was amazing. We enjoyed our stay. The only things that I would add would be to have the room cool when guests arrive, have conditioner as well as shampoo and our tv coverage was poor. Weren’t there to watch tv though. Overall would highly recommend, was tranquil and close to everything. Will definitely return. 😊
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice looking place. Didn't like sound with street close. Sounds of loud motorcycles at night.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in 1 x bedroom suite villa The room and bathroom was very big and roomy and very nice and clean The pool was fantastic It was exactly as described The staff were very friendly The location was perfect very close to the main strip in Seminyak and to all the restaurants Would definitely recommend this resort and will stay here again
Stayed 5 nights in Oct 2019

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

8/10 Good

Richard

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a great location with lovely staff. Rooms are good with great wifi and air con but could use an update. Outdoor look showers in the ensuite are starting to wear a little.
Stayed 9 nights in Sep 2019

8/10 Good

Rachel, Adelaide

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Older property and bathrooms need remodel in hotel villas were lovely.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Jo, Melbourne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay; staff were very friendly and helpful. Ideal location, so close to the Main Street and short ish walk to the beach. Was the perfect sized hotel and had a good sized pool with floats. We had a huge balcony which was also great. Only downsides; Our shower nearly overflowed the tray each time (as it was slow draining) which was a bit annoying. Would have been great to see some sustainable steps like a water tap to refill rather than reliance on plastic bottles.
Stayed 4 nights in Aug 2019

8/10 Good

JW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position - an easy walk to cafes and nightlife. Would have loved more access to powerpoints in our room. Can get a little noisy at night on weekends.
Stayed 7 nights in Jul 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The best thing about this hotel is undoubtedly location, just a short walking distance from the main drag for restaurants and shops in Seminyak. Also short walk to sunset beach at Petitenget. It also provides a quite oasis from the busy traffic on surrounding streets. We stayed in a private villa and it was good value and ammeneties are adequate. Perhaps a little jaded and dated in some respects, especially the bed linen and towels. The staff were all lovely and polite and breakfast was delivered to order to your villa every morning. My wife used the Spa and liked it. Would stay again.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing we needed hotel good position short walk to most bars and shops enjoyed our stay there staff were excellent great pool would recommend very quite in area located
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
All good very happy with the accomadation. Would like to of had a look at villas thought
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to eat street. Great breakfast, nice big room and bathroom. Nice staff. Big nice pool.
Stayed 7 nights in May 2019