Indoor pool, outdoor pool, open 6 AM to 10 PM, pool loungers
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Reviews of Sheraton Seoul Palace Gangnam Hotel

5 out of 5
Sheraton Seoul Palace Gangnam Hotel
160, Sapyeong-daero, Seocho-gu, Seoul, Seoul

Reviews

8.4

Very good

Rating 10 - Excellent. 465 out of 1000 reviews" "
Rating 8 - Good. 370 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

JumiMama, Seoul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room but we were told upon arrival that breakfast reservation is full for the following morning. That was disappointing.
Stayed 1 night in Sep 2020

10/10 Excellent

Celadon, Pohang, Korea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We regularly stay here while in Seoul. The hotel is clean, the staff friendly and helpful and the pool and sauna are a big plus. We also like the location, near a major department store and bus station. We've never seen the hotel so crowded, but the staff seemed to manage well. Long lines for the breakfast buffet, which is usually worth the price. And pool time had to be reserved in advance. Lots of families with young children over a long holiday weekend and a big wedding or two. The free parking is a plus as well for those who drive to Seoul.
Stayed 2 nights in Aug 2020
Response from Sheraton Seoul Palace Gangnam Hotel on 31 Aug,2020
Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel. We are sorry to hear your recent stay did not meet your expectations. We would like to express our sincere apology for the inconvenience you may have experienced. Thank you and once again we hope you accept our deepest apologies. We hope to have another opportunity to make your next stay with us be pleasant. Best Regards,

10/10 Excellent

Celadon, Pohang, Korea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated. Friendly, professional staff. Convenient location near shopping and transportation. Quiet walking streets with restaurants and coffee shops nearby.
Stayed 2 nights in Jul 2020
Response from Sheraton Seoul Palace Gangnam Hotel on 31 Aug,2020
Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel, and we appreciate your positive feedback. We will pass on your comment to the relevant department for further inspiration and any improvement. We hope to welcome you back to our hotel in your next visit. Best regards,

8/10 Good

SANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and very kind employees but the property itself isn't really 5 stars.. more like 4.
Stayed 3 nights in May 2020
Response from Sheraton Seoul Palace Gangnam Hotel on 2 Jun,2020
Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel, and we appreciate your positive feedback especially the compliment for our employees. We hope to welcome you back to our hotel in your next visit. Best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Sheraton Seoul Palace Gangnam Hotel on 13 Apr,2020
Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel, and we appreciate your positive feedback. We hope to welcome you back to our hotel in your next visit. Best regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick, efficient and comfortable.
Quick, efficient check-in; most welcome especially after a long eastbound flight. Very quiet room. Good breakfast, quick and easy to check out too.
Stayed 1 night in Feb 2020
Response from Sheraton Seoul Palace Gangnam Hotel on 13 Apr,2020
Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel, and we appreciate your positive feedback. We will pass on your comment to the relevant department for further inspiration and any improvement. We hope to welcome you back to our hotel in your next visit. Warm regards,

10/10 Excellent

Celedaon, Pohang, Korea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good lap pool. Friendly, courteous staff more often found only at high end hotels. Walking distance to major shopping at bus terminal.
Stayed 1 night in Jan 2020
Response from Sheraton Seoul Palace Gangnam Hotel on 20 Jan,2020
Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel, and we appreciate your positive feedback. We will pass on your comment to the relevant department for further inspiration and any improvement. We hope to welcome you back to our hotel in your next visit. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

2/10 Terrible

Rick, USA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible hotel! At first my upgraded room was smelly and not clean; and then I asked for anther room - and it was all the way in the back. The gym lockers closed at 10pm, even though the fitness center is supposed to be opened 24 hrs!?! I arrived 2 min late after the end of breakfast, since I was Rick a woke up late. The Gould NOT let me in to ha d my breakfast - just 2 min after closing?? I talked to the manager Mr. Ahn and he was not helpful; and was rude & condescending. The hotel is old, and overall not very good customer service. Please stay somewhere else.
Stayed 1 night in Nov 2019
Response from Sheraton Seoul Palace Gangnam Hotel on 20 Jan,2020
Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel. We are sorry to hear your recent stay did not meet your expectations. We would like to express our sincere apology for the inconvenience you may have experienced. Your valuable feedback will be passed on to the relevant department to amend the concerns you have raised. Thank you and once again we hope you accept our deepest apologies. We hope to have another opportunity to make your next stay with us be pleasant. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Conveniently located and clean room with good amenities.
Stayed 1 night in Nov 2019
Response from Sheraton Seoul Palace Gangnam Hotel on 20 Jan,2020
Dear Guest, Thank you for your recent stay at Sheraton Seoul Palace Gangnam Hotel, and we appreciate your positive feedback. We hope to welcome you back to our hotel in your next visit. Best regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel that the prices at the in-house restaurant is a little expensive, compared to other 5 star hotels.
Stayed 1 night in Nov 2019

4/10 Poor

Son Yong

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2019

10/10 Excellent

KahHockThomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
Have a wonderful times even if it’s just for 2 days stay. Good Korean beefs bbq nearby and Han River just stone throw away. Cheers 👏👏👏
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,friendly staff, good service,location is good
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel gym ever and open 24/7
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and modern. Parts of it were still undergoing renovation so some noise during the day.
Stayed 3 nights in Aug 2019

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
청소
3박 이용하는 동안 check in 날에 화장실에 떨어진 약들이 있었는데 check out 하는 날까지 있는 것으로 봐서 청소를 대충 했을 것이라 짐작.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

YICHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything was nice except wifi was not working for my phone
Stayed 2 nights in Jul 2019

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comforts of home in Gangnam
Quick less than 5 minute walk to the express bus terminal which connected you to line 3, 7, or 9. The staff was excellent. They were very helpful to answer and questions we had and even reserved us a taxi for our flight out. The facility was impeccably clean and welcoming.
Stayed 3 nights in Jul 2019

10/10 Excellent

Tae-Yoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms were very well furnished and the beds were comfortable. Toilet and the required amenities were all provided for without having to ask. Food was good at the hotel too. The only downside faced was that during the first few days of the stay, i was assigned to a room with a nonfunctioning air-condition unit. That made staying in it unbearable as it was the summer season. Thankfully, after informing the staff , appropriate measures were taken and a new room was assigned to me the next day.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

8/10 Good

Karishma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

10/10 Excellent

jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful experience .I was impressed by how Clean place it was best customer services.
Stayed 9 nights in May 2019

4/10 Poor

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 5 star hotel in Seoul
This was by far the worst 5 star hotel I've been to. Im not sure how this hotel got a 5 star rating in the first place. First of all the room was in a very poor condition. Pics are attached to this review - There were holes in the pillow covers probably from cigarette butts. I had them changed when my room was made up, but the new pillows also had holes in them, but in a different spot. There was a half eaten bento box or a take out box left by a previous guest which was rotting outside the window probably from when the weather was cold enough to keep the food outside. In the bathroom there is a cheap looking plastic bar to hang shower curtains but the curtains were not properly hung. Also, don't expect the room size to be what's posted on the room info. It is significantly smaller than what is listed. Second, the service was terrible. The staff needs to be re-trained for customer service, especially the ones at the front desk for check in. To use the swimming pool you need to request a voucher which you can only use during the time youre allotted. This was supposed to be a relaxing vacation trip without a set schedule but I had no freedom to go swimming whenever I wanted. You would need to tell the clerk when you'll be using the swimming pool in advance to get the voucher. I do not recommend this hotel to anyone despite its convenient location. Any hotel will have better services than Sheraton Gangnam.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
강남쪽에 일이 있다면 접근성에 있어서 아주좋으며 다른 비지니스 호텔에 비해 룸컨디션은 훨씬 만족합니다.
Stayed 1 night in May 2019

10/10 Excellent

TE-HSIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the outlet on wall not working.
the outlet on wall beside the coffee machine is not working, but in general, the hotel is good.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Young Baum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Huy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be 5*
Service staff is the best, always helpful and willing to help. Except for the housekeeping, missed replacing items used every day. Aircon is turned off depending on outside temperature, which is not a 5* hotel.
Stayed 4 nights in Apr 2019

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019

10/10 Excellent

Franciscus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

ALI, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a bit of upkeep, bathroom shades could be updated as can the room fridge, etc.
Stayed 1 night in Feb 2019

10/10 Excellent

haeyjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, comfort and location
Very nice, comfortable and excellent value hotel close to Gangnam amenities. Staff were very attentive and facilities (spa, sauna, gym & pool) were at the level of other 5-star hotels in Seoul, but at 4-star prices. Although rooms are slightly on the small side, the bedding was extremely comfortable and woke up every morning feeling very refreshed. Will stay again.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to Shinsegae Department Store which has a lot of good restaurants
Stayed 1 night in Feb 2019

10/10 Excellent

sang yoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
This hotel was in a great location in Gangnam, directly across from the Express Bus Terminal. Great amenities and a great fragrance throughout the hotel. Free parking wa a plus.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay in Sheraton. The hotel is great, the rooms were very clean, and most importantly the breakfast have many varieties and the hotel staff were very friendly and helpful. For your information Sheraton hotel is 5 minutes walk to the subway station. Fantastic hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business
Solid Sheraton quality
Stayed 5 nights in Nov 2018