2 outdoor pools, pool umbrellas, pool loungers

Reviews of Novotel Setubal

4 out of 5
Novotel Setubal
Monte Belo, EN 10, Setubal

Reviews

8.2

Very good

Rating 10 - Excellent. 140 out of 431 reviews" "
Rating 8 - Good. 209 out of 431 reviews" "
Rating 6 - Okay. 58 out of 431 reviews" "
Rating 4 - Poor. 18 out of 431 reviews" "
Rating 2 - Terrible. 6 out of 431 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Stayed 2 nights in Nov 2023

10/10 Excellent

Joao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, very clean with well educated employees. Highly recommend
Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ant Infestation
The hotel was organised and efficient. Breakfast variety was not exceptional and did not cater for vegans. Ant infestation in the bathroom of my 3rd floor room was a disappointment.
Stayed 3 nights in Sep 2023

8/10 Good

MADALENA CORREIA MENDES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha place is very nice, Tidy and clean. staff are very friendly and helpful.
Stayed 3 nights in Aug 2023

2/10 Terrible

shosh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
נורא!!! Horrible!!!
קיבלנו חדר מסריח שלשהות בו הרגיש כמו להיות בשירותים ציבוריים במדינת עולם שלישי. אנשי הקבלה הבינו ברוב טובם שהחדר לא ראוי ללינת לילה ומאחר והמלון היה בתפוסה מלאה, לצערנו רק בחצות אישרו החזר מלא על התשלום ועזרו לחפש לנו מלון אחר. לעולם לא נתארח שוב או שנמליץ לחברנו להתארח שם. לא קיבלנו אפילו שיחת התנצלות מטעם המלון על הטירטור שנאלצנו לעבור באמצע הלילה. ממש בושה וחרפה. היינו במשך 15 ימים בפורטוגל ונהננו מהמלונות, זה היה הליחה האחרון והחוויה הנוראית הזאת השאירה טעם מר לכל החופשה. כמה חבל.
Stayed 1 night in Aug 2023

10/10 Excellent

Jehison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff from the time you arrive. Great facilitiesand right across the street from a mall and many dining and shopping options.
Stayed 2 nights in Jun 2023

8/10 Good

Jozek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

jane

Stayed 1 night in Mar 2023

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and friendly staff
Stayed 2 nights in Aug 2022

10/10 Excellent

Raymond Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Setubal, and the surrounding areas. George was excellent in Food & beverage. Cleaners worked hard and the pool was very good
Stayed 10 nights in Jul 2022

10/10 Excellent

Maria

Stayed 2 nights in Jul 2022

10/10 Excellent

Donald, West Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Jul 2022

10/10 Excellent

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time here great hotel
Stayed 4 nights in Jul 2022

8/10 Good

Pedro

Stayed 1 night in Jul 2022

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Aaran

Travelled with family
Disliked: Property conditions & facilities
Fair standard
Room dated. Beds slightly lumpy. Good location for toll road to Lisboa.
Stayed 1 night in Jun 2022

10/10 Excellent

Juliet

Stayed 1 night in Apr 2022

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities
Friendly staff. Room condition was well used and in need of repair. Credit card fraudulently used whilst staying at hotel...it was the only place I used it on my trip
Stayed 7 nights in Nov 2021
Response from Fernando Rodrigues on 7 Dec,2021
Dear Mr. Richard, as we spoke on the Hotel. We are controlled and certified for external system/company PCIDSS. Our system is completely secure. the credit card has always been on you view area.So it was completely impossible to make a copy.

10/10 Excellent

Costis

Travelled with family
Great business-style family-friendly hotel
Very friendly staff both at reception and breakfast area. Typical novotel room layout. Spacious parking. Excellent breakfast. Area felt very safe.
Stayed 3 nights in Oct 2021

6/10 Okay

Raul Moura da

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The bed for my child was unnaceptable. All the springs coming out
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

6/10 Okay

Wescley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
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Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eu gostei de estar neste hotel, bem situado e com uma area envolvente agradável, espaços verdes bem cuidados. Para um hotel de 4 estrelas os quartos podiam ser mais espaçosos.
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pleasant stay but uncomfortable bed
The hotel staff was very professional and friendly. The location was perfect, within walking distance of a great mall. The breakfast was nice; however the room was small and the bed very uncomfortable.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lots of activities for children. Staff was very polite.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Novotel was a plesent stay, the rooms were clean and the pool was a nice feature to have to entertain my child. The food was of good quality, however not a huge selection and childrens food was very limited. The only criticism i have would be the prices of the drinks are a little steep and there is no indication on check in regarding charges for the mini bar in the room. Apart from these we had a plesent stay
Stayed 6 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from GM on 30 Jul,2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Fernando Rodrigues Manager

8/10 Good

Kate

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Lovely staff, breakfast is excellent.. Room is dated and needs up-grading
Stayed 7 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Staff & service
The aircon was not working correctly. Breakfast hot food was "Cold". Mini bar prices were over the top. No room safe
Stayed 5 nights in Jun 2019
Response from Fernando Rodrigues on 9 Jul,2019
Dear Guest, Thank you for your comments about your stay at Novotel Setubal. We sincerely apologize for the experience that you had in the room. We are aware that may disturbed the quality of your stay. We assure you that we will address the problem to prevent future occurrence. It is our hope that you’ll give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Isabelle P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good food. A little way out from town but only a short taxi ride. Opposite shopping centre. Nice pool
Stayed 1 night in Jun 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in convenient location
The Setubal Novotel is situated in an easy to find, convenient location near both the highway and the centre. It has a large car park which always has plenty of spaces, the central space of the hotel contains the reception area, bar and restaurant. On this occasion we had some trainees on reception so check-in took a little longer than usual but still fine. The hotel has a gym room with good equipment and air conditioning and outside there is a pool, be aware however that it is more of a holiday pool as one end is very shallow for kids paddling (~2 foot) so not really suitable for any serious swimming! The bar and restaurant is always managed well with the staff giving great service throughout the day, the food is fine although we usually head to the waterfront for evenign dinner. The rooms are comfortable and clean with plenty of space. I have stayed here multiple times now and it is always delivers, can recommend to other business travellers.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good staff, parking available, amazing breakfast. Next to the city
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable bed, great breakfast, really nice staff , big parking area.
Stayed 1 night in Aug 2018

10/10 Excellent

marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018

4/10 Poor

Ellie, Toronto

Disliked: Cleanliness, room comfort
Restaurant, bar and outdoor facility were good, rooms were old and smelly , worst hotel room as per my kids
Stayed 2 nights in Jul 2018

4/10 Poor

Maria, Toronto Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel rooms need some serious renovation. The main areas are modern but the rooms are trapped in the 90s
Stayed 1 night in Jul 2018

8/10 Good

Debora

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018

8/10 Good

Nelson, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good location
We (couple and 19months son) spent 2 nights at this hotel. The staff are great and really welcoming. The facilities in the main entrance / hall are modern, vibrant and welcoming. The children’s area is a bonus for children of all ages. Breakfast is was really good and with good healthy variety. We didn’t use the pool as the weather didn’t allow but facilities around pool looked nice. The hotel well located in SETUBAL and just opposite a shopping mall so you can walk if you want doing any shopping. The downside is definitely the car park that is a bonus as it is big and private, but it needs work as the pavement is in bad condition. The other downside is the room decoration that is quite dated, however mostly remains in good condition and beds were comfortable. However comparing to similar hotels, the room decoration needs updating. Overall it was a good experience and I would recommend it.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

jj, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, very near highway exit.
Very nice staff, but the rooms needs a bit of renovation.
Stayed 1 night in Nov 2017

10/10 Excellent

Peter, RPB. Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay
Centrally locate, close to points in just minutes and off the main road so it is nice and quiet.
Stayed 14 nights in Oct 2017

4/10 Poor

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty Rooms, Good Breakfast.
Room they gave us was dirty. Hair balls from last guest was all over the bathroom. 2nd room had the tub completely stopped up, and the toilet seat was not attached. First receptionist was new and wouldn't do anything. The 2nd receptionist handled changing rooms, but the 2nd room was worse. The breakfast was large and warm.
Stayed 1 night in Oct 2017

6/10 Okay

Laurentino, Cambridge, England

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disable access
Although the Hotel publicizes that it has two rooms for disable people this is not entirely true. The designated rooms have the disable alarm and the wall handles to access toilet and bath, but it does not have a walk on shower. The existing bathtub is too height for my sister to jump into without assistance. The staff was wonderful. Although not specialist the cleaning team decided to help each day to help my sister into and out from the bathtub.
Stayed 7 nights in Jul 2017

10/10 Excellent

Constantin, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel !!
We have a very good experience , staff very friendly all we need for our family holiday
Stayed 10 nights in Jul 2017