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Reviews of Sheraton Grand Shanghai Pudong Hotel & Residences

5 out of 5
Sheraton Grand Shanghai Pudong Hotel & Residences
No 38 Pujian Road, Shanghai, Shanghai

Reviews

8.4

Very good

Rating 10 - Excellent. 161 out of 380 reviews" "
Rating 8 - Good. 153 out of 380 reviews" "
Rating 6 - Okay. 44 out of 380 reviews" "
Rating 4 - Poor. 14 out of 380 reviews" "
Rating 2 - Terrible. 8 out of 380 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ZEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming pool!
Exceptional swimming pool
Stayed 1 night in Dec 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Located just outside Tangqiao station on Pujian Road, this hotel is 40 min away by DiDi to Pudong airport for your travel home. Everyone at the hotel was so kind and provided good service, one in particular helped me get a lint roller via delivery!
Stayed 1 night in Nov 2023

8/10 Good

hongxia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体来说还是很好的。 就是房间不太隔音,晚上如果旁边房间比较吵都听得到,比较打扰休息。
Stayed 1 night in Dec 2021

8/10 Good

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019

10/10 Excellent

Ge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Bob, vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that the location was close to Science and technology market.
Stayed 1 night in Oct 2019

10/10 Excellent

Chin-Hsiung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Paridhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Most of the sockets in the room don't work. The carpet is not clean and curtain is broken.
Stayed 2 nights in Jul 2019
Response from Aqua on 26 Jul,2019
Thank you for taking the time to write a review about your recent stay at Sheraton Grand Shanghai Pudong Hotel & Residences. We appreciate your honest feedback about our guest rooms. We are dedicated to providing our guests with surrounding as stylish and sophisticated as they are, and I want you to know we are beginning to renovate our guestrooms in July this year to ensure it meets our standards. We hope to have another opportunity to serve you, if your travels bring you back to our area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person Kitty Li who clean my room did a good job. Restaurant price is way too high.
Stayed 14 nights in Jun 2019
Response from Aqua on 23 Jul,2019
Thank you for taking the time to share your feedback about our hotel. Your satisfaction is important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope that next time you’re in Shanghai, you’ll stay with us again.

6/10 Okay

Chun Kwong

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2019

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services are good as well as the location. Very clean and tidy. Recommend!
Stayed 2 nights in Jun 2019

6/10 Okay

Jeff

Travelled with family, Business traveller
Liked: Staff & service
The carpet is dirty and bed sheet is not comfortable.
Stayed 3 nights in Jun 2019

8/10 Good

YICHUN

Liked: Cleanliness, staff & service, room comfort
Just ok
Room is old
Stayed 1 night in Jun 2019
Response from Isabella on 25 Jun,2019
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with the guest room. We are completing a renovation that includes guestrooms and part of the public area. We hope to have another opportunity to serve you, if your travels bring you back to our area.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Isabella on 25 Jun,2019
Just wanted to thank you for your recent stay here at Sheraton Grand Shanghai Pudong Hotel! So glad you were able to experience our hospitality. We look forward to seeing you soon.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Shower drainage is bad , very slow , so flood in the room .
Stayed 3 nights in May 2019
Response from Isabella on 5 Jun,2019
Thank you for your feedback. We strive to provide our guests with consistently outstanding experiences, and we have reported your concerns to our maintenance team to ensure that this issue is appropriately addressed. We hope you will give us a second chance to demonstrate our commitment to luxurious accommodations and flawless service the next time you are in our area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Sheraton standard hotel
Good Sheraton standard hotel, a little aged but overall comfortable. Convenient as it is next to a mall. Hotel staff are friendly.
Stayed 2 nights in May 2019
Response from Isabella on 6 Jun,2019
Thank you for your recent stay at Sheraton Grand Shanghai Pudong Hotel & Residences. I hope you found a world of style, service and connections during your stay. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior Customer service
Lady in front desk named "Vale" was very friendly and helpful. Super friendly customer service
Stayed 1 night in May 2019
Response from Isabella on 6 Jun,2019
Thank you for your recent stay at Sheraton Grand Shanghai Pudong Hotel & Residences. I hope you found a world of style, service and connections during your stay. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations, handy to public transport, clean and friendly staff.
Stayed 2 nights in May 2019
Response from Isabella on 6 Jun,2019
Thank you for your recent stay at Sheraton Grand Shanghai Pudong Hotel & Residences. I hope you found a world of style, service and connections during your stay. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Isabella on 1 May,2019
尊敬的宾客, 非常感谢您入住上海浦东喜来登由由大酒店及公寓,并向我们分享您的入住感受,很高兴可以得到您对酒店的认可。您对入住经历的肯定是对我们最大的鼓励,也是我们一直以来努力的方向。我们将再接再励,更致力于为您提供优质完善的客房设施,让您拥有舒适愉悦的入住体验。 再次感谢您的莅临,我们真诚期待您下次继续入住上海浦东喜来登由由大酒店及公寓。

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from simon on 18 Jan,2019
Dear guest, Thank you for choosing our hotel . It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel bar - food quality could have been much better
Stayed 4 nights in Nov 2018
Response from simon on 3 Dec,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Hyun Suk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from simon on 8 Oct,2018
Dear guest, Thank you for choosing our hotel . We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

gini tan w k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from simon on 8 Oct,2018
Dear guest, Thank you for choosing our hotel . We very much look forward to welcoming you and your family back very soon.

6/10 Okay

Norman, LAX

Disliked: Cleanliness, property conditions & facilities
The sofas is stained, the desk phone, the safe, the volume control in bath room, the portable mirror, the right desk lamp in the bed room ... are not working.
Stayed 2 nights in Aug 2018
Response from simon on 21 Dec,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from simon on 8 Aug,2018
Dear guest, Thank you for choosing our hotel . We very much look forward to welcoming you and your family back very soon.

6/10 Okay

Tzu Kai Dio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lobby staff didn’t know how to handle guests and peak time traffic. I was in the line waiting for check in, many people cut in front of me and the reception staff didn’t attempt to stop them. And the next morning 6:30 am at breakfast, there was a huge crowd in the breakfast buffet. Once again staff couldn’t control the crowd, allow them to take excessive amount of food per person (ie, one kid took a whole plate of eggs, yogurt...) resulting no food left on the counter. I was literally searching for 40 mins and couldn’t find one single cook egg. In the end I realized that the food never reached the counter, as soon as staff brought them out from kitchen, people grabbed them on the way.
Stayed 2 nights in Jul 2018
Response from simon on 8 Aug,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
This location was great. It was easy to get around. Very clean and turndown service was great. Concierge was very helpful and it was worth the rate. The hotel was clean and all the amenities were amazing. Wife even used the salon and it was magnificent. Highly recommend this location of Sheraton.
Stayed 3 nights in Jun 2018
Response from simon on 4 Jul,2018
Dear guest, Thank you for choosing our hotel .We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay over in Sheraton
Overall is the stay over at the hotel is alright. However, the name of Sheraton happens to be confusing. We took a cab to Sheraton but the driver took us to another Sheraton that's nearby. End of the day, we have to lug the luggage for 5 minutes from one place to another. Not that it is far away but if you need to lug the luggage with full of things on hands and walked under the rain in the middle of the night, I guess the experience was not so comfortable.
Response from simon on 11 May,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Borealwild, Shanghai

Liked: Room comfort
Not long enough in Pudong
We overnighted and although the rooms are spacious and clean it may need an upgrade in the near future. It was built tone Grand and still is with Sheraton signature of comfort all over it. Thanks and a good stay - I like Shanghai.
Stayed 1 night in May 2018
Response from simon on 8 May,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Arnold

Liked: Cleanliness, staff & service, room comfort
The bathtub is not what we saw on Expedia website. Some of the lamps are out. Overall experience is okay.
Stayed 4 nights in Apr 2018
Response from simon on 7 May,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good hotel but a little bit expensive but I recommend it
Stayed 3 nights in Apr 2018
Response from simon on 20 Apr,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from simon on 13 Apr,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

6/10 Okay

Hao xiang

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Response from simon on 8 Apr,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

TC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Fantastic stay. As expected at a Sheraton. Reception arranged cakes as it was our birthdays.
Response from simon on 2 Apr,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Pui Lam

Liked: Staff & service, property conditions & facilities, room comfort
Smell of smoke was not good
Response from simon on 2 Apr,2018
Dear Guest, Thank you so much for your review and sharing your experience with us. We are sorry some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
WIFI is difficult to log on and is slow. AC works slowly.
Stayed 3 nights in Mar 2018
Response from simon on 26 Mar,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Paul, LA

Liked: Cleanliness, staff & service, room comfort
Sheraton hotel is located in Pudong, 40 min. by taxi from ShangHai Pudong airport. Easy to go to any place in ShangHai downtown.
Stayed 3 nights in Mar 2018
Response from simon on 21 Mar,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

Scott, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit for SEMICON China
Excellent service. Upgraded to full suite without asking.
Stayed 2 nights in Mar 2018
Response from simon on 19 Mar,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

Kim , New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean Hotel
Also friendly staff at the hotel. I lost my phone and they find and return it back to me. Also very friendly staff with very fast check in and check out process.
Stayed 1 night in Mar 2018
Response from simon on 13 Mar,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from simon on 27 Feb,2018
Dear guest, Thank you for choosing our hotel . It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

ZP, South Africa

Liked: Staff & service
Decent hotel with good size rooms
hotel is huge but a little dated
Response from simon on 28 May,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from simon on 8 Jan,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

6/10 Okay

Huey Kuan

Stayed 3 nights in Dec 2017
Response from simon on 8 Jan,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

4/10 Poor

Raymond

Liked: Cleanliness
Disliked: Staff & service, room comfort
The hotel is dark. I was expecting better but it wasnt. The air con was hot. Breakfast was terrible. I was expecting better hopefully they can change to be brighter.
Stayed 4 nights in Sep 2017
Dear Guest, Thank you so much for your review and sharing your experience with us. We are sorry some service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the chance to prevent similar situation from occurring. We are looking forward to welcoming you back!

8/10 Good

Oeystein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Pudong
Nice rooms, location close to metro. Busy, noisy breakfast area. Gym is only OK. Public wifi is slow and unreliable, good wifi in upper floor rooms.
Stayed 3 nights in Nov 2017
Response from simon on 8 Jan,2018
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2017
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

Kuiin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.

10/10 Excellent

Irene, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spacious room for family.
Spacious room for family of 4/5. Convenient location next to mrt station.
Stayed 4 nights in Nov 2017
Response from Simon Sheng on 24 Nov,2017
Dear guest, Thank you for choosing our hotel and for sharing your experience with us. It was our great pleasure to host you and I am so happy to learn that you enjoyed your stay with us. We very much look forward to welcoming you and your family back very soon.