Restaurant
Check availability

Reviews of Grand Hyatt Singapore

5 out of 5
Grand Hyatt Singapore
10 Scotts Road, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 978 reviews" "
Rating 8 - Good. 303 out of 978 reviews" "
Rating 6 - Okay. 80 out of 978 reviews" "
Rating 4 - Poor. 23 out of 978 reviews" "
Rating 2 - Terrible. 20 out of 978 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hiu Fung

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room is spacious
The room is spacious, nothing can complain. The only thing is the hotel is a bit old, if someone looking for a new built, it must not your choice
Stayed 2 nights in Sep 2022

8/10 Good

Liang Heng Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When i arrived to the hotel in my car on sat 2pm, i told the hotel valet malay man that i need to do valet as the hotel carpark is full. He ignored my comments and told me to drive out and get into the carpark. However he allows a porsche car to park. When my family check out, my wife had the luggage bag and was waiting with my kids. I drove up to the lobby, and the same malay doorman ignored my wife and did not bothered to even asked if any assistance is required. It was a good staycation but destroyed by one bad attitude staff.
Stayed 1 night in Sep 2022

4/10 Poor

Ficky, Southbank

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

8/10 Good

KEN LING

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Syeda A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, it’s halal buffet breakfast and they accommodated us in interconnected rooms as per our request. I will definitely come back to this same hotel whenever I visit Singapore again.
Stayed 6 nights in Jul 2022

6/10 Okay

stewart

Travelled with group
Liked: Staff & service
Stayed 5 nights in Jul 2022

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately, after many stays at this Hyatt, they let me down. The hotel was under construction, and as a result their AC was not working well in the lobby and main restaurant. Singapore is HOT, not working AC is a problem.
Stayed 7 nights in Jul 2022

10/10 Excellent

Faridah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jul 2022

10/10 Excellent

Raissa Clarissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect
Stayed 4 nights in Jun 2022

10/10 Excellent

Su Ling Serene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. Having two TVs allow us to watch different programs in the bedroom n living room separately. Bathroom had separate shower compartment n a toilet compartment. Nice!
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but wish we new about the pool refurb.
Good sized room and great central location. The pool was being refurbished and we did not know in advance. Breakfast was too pricey.
Stayed 2 nights in Jun 2022

4/10 Poor

Brian

Stayed 2 nights in May 2022

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service book this again anytime
This was a great experience the hotel although slightly worn in places is undergoing a full renovation and assuming the staff don’t change will be an even more wonderful experience in future! The reason for this is down to the staff both the concierge team and reception were outstanding and went over and above normal customer service levels ( a special mention must also go to the Manager Parveen Kumar for superb service) I hope these reviews go back to the hotel as I am considering wring to the Hyatt executive about this excellent service.
Stayed 6 nights in May 2022

10/10 Excellent

Jacob

Stayed 13 nights in Apr 2022

2/10 Terrible

Sanaa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

Feisal

Stayed 4 nights in Apr 2022

8/10 Good

PING, GREAT NECK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very few or almost no sitting areas in the lobby to sit and meet with guests for business meeting. Very limited sitting at bar and had to be put on wait list to get a sitting. Your options are either stand & talk, or had to go out of hotel to have a business meeting. I would skip this hotel when in town for business. Family vacation, yes.
Stayed 5 nights in Apr 2022

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food left something to be desired. The room itself although classic was in need of renovation
Stayed 2 nights in Apr 2022

10/10 Excellent

Badrul Hisham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet should have main hole to made water easy flow.Water flooded main hole cover with metal plate.
Stayed 2 nights in Feb 2022

8/10 Good

SAHAD

Stayed 1 night in Feb 2022

10/10 Excellent

Zhen

Stayed 1 night in Feb 2022

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it’s a good place to stay. I admire the management for having a courteous staff. The location is perfect for everything such as shopping, food, transportation etc.
Stayed 3 nights in Jan 2022

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good size
Stayed 1 night in Dec 2021

4/10 Poor

Martine

Disliked: Cleanliness, staff & service, property conditions & facilities
A ‘room only’ hotel!
I found out a day before my arrival that the hotel pool, gym and restaurant was closed and that the hotel was under renovations all day. I changed hotel because this situation was NOT disclosed on the booking website. I still had to pay for one night stay. A very disappointing experience!
Stayed 9 nights in Jan 2022

6/10 Okay

Jobie

Disliked: Property conditions & facilities, room comfort
Time to refurbish
Room is old. Desk light not working. Room lighting is lausy. Shower lighting is dark and drainage system is bad.
Stayed 6 nights in Jan 2022

8/10 Good

Jos Sugianto

Travelled with family
Liked: Cleanliness
The Grand Hyatt now is quite old, our room is just ok.
Stayed 6 nights in Jan 2022

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Zaitoon

Stayed 2 nights in Dec 2021

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always pleasant to return back. However, pool was closed for renovation. Kids had to swim in the bathtub.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed 2 nights in Dec 2021

10/10 Excellent

Yan Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Edward

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel room was spacious and clean. The staff (both counter and housekeeping) were very accomodating. It was unfortunate we were unable to get a breakfast slot for both mornings when we were there (both 730am and 9am slots were full). Luckily there are options for us outside the hotel that were within walking distance. It was a good experience for us as a family for a short staycation.
Stayed 2 nights in Dec 2021

4/10 Poor

Matthew, Singapore

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hyatt used to be very good some 10 years ago. The Hyatt I saw today seems to have lost all its charm. The service was bad. The quality of food at Breakfast was bad. I stayed in the suit, the furnishings were very dated and old. The club lounge was very basic in its facilities and food offerings. At 1.3k per night, the room was overpriced.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice room but breakfast was bad
The service was good, knowing that it was my child birthday, the hotel arranged a complimentary cake for him late at night. The only thing was the breakfast buffet items were served cold.
Stayed 1 night in Dec 2021

6/10 Okay

WILLIAM

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

MiinHow

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay mostly
Staff were excellent. Overall very good room, EXCEPT: sewage smell wafting up from the bathroom drains mid-morning until noon. Also the AC seemed not very responsive or consistent.
Stayed 3 nights in Nov 2021

10/10 Excellent

Siew Yong

Stayed 1 night in Oct 2021

8/10 Good

Yiak Huat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower room leaking.
Stayed 5 nights in Oct 2021

6/10 Okay

Ismail

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
My Couple Stay
The trip was generally good with a few exceptions. 1) The room I was allocated to had a faulty wardrobe cupboard. The door could not be closed properly 2) The wooden path walking towards the pool area is worn out at some areas, I got a splinter stuck to my feet. The staff provided some basic support to try to remove the splinter. 3) The external part of the room windows are not cleaned, thus affecting our view of the surrounding areas.
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, enjoyable stay
Check-in was easy and FO staff was friendly. Lovely room really enjoyed my stay. Aircon was cold enough in the room. Bathroom was clean. But Bed is abit hard and moves easily when your partner moves, so may disturb your sleep if you are a light sleeper. Overall, still an enjoyable stay. However, the only troublesome thing was the parking. After 9pm, access to the carpark lift and entrance door is closed, so it’s quite troublesome to head out or come back late. You will need to park and walk a big round to the front entrance of the lobby to enter. The other thing is that they only gave 1 complimentary ticket per day. So if you have to go out multiple times for lunch/dinner or just to run errands, take note of this. Also, when I asked the reception for parking rates, the first staff told me she doesn’t have that information. The 2nd staff tried to find that rates for me but took a little longer. I suggest that Hyatt should have the rates on hand easily. They should have such information for guests available.
Stayed 2 nights in Oct 2021

10/10 Excellent

chan

Stayed 1 night in Oct 2021

10/10 Excellent

Ramadan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Good condition hotel and vrey big rooms
Stayed 1 night in Sep 2021

8/10 Good

Zhi De Isaac John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only setback is room was not ready when we checked in about 3.30 pm
Stayed 3 nights in Sep 2021

8/10 Good

Kshitij, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, especially at straits kitchen.
Stayed 2 nights in Aug 2021

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

INDRA KURNIAWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the suite junior, great space for working and relaxing. Swimming pool can be more engaging and better equipped
Stayed 1 night in Aug 2021