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Reviews of Harbour Ville Hotel

3 out of 5
Harbour Ville Hotel
512 Kampong Bahru Road, Singapore

Reviews

6.6
Rating 10 - Excellent. 121 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 298 out of 1000 reviews" "
Rating 4 - Poor. 152 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Johan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Considering sky high hotel price in Singapore, this hotel fits my budget.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pavitra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is good, clean and good smelling. The staff at the hotel is very helpful and supportive. Also, it is well connected to public transport.
Stayed 3 nights in Mar 2024
Response from Johnson on 22 Mar,2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Terence

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Johnson on 6 Feb,2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Karma

Liked: Cleanliness, amenities
Very nuce
Stayed 3 nights in Dec 2023
Response from Johnson on 6 Feb,2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Wen Loung

Stayed 1 night in Dec 2023
Response from Johnson on 3 Jan,2024
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Xueni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Johnson on 12 Dec,2023
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Yung-Ho

Stayed 6 nights in Oct 2023
Response from Johnson on 1 Nov,2023
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Blue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Johnson on 19 Oct,2023
Dear Valued Guest, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Zi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Johnson on 19 Oct,2023
Dear Valued Guest, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Mitchell

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Didn’t have hot water for half the stay. The shower drain grate wasn’t attached and kept coming off.
Stayed 3 nights in Oct 2023
Response from Johnson on 5 Oct,2023
Dear Valued Guest, Thank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope we will get another chance to serve you again in the near future.

4/10 Poor

Jamie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property was small and cramped, the fridge did not work at all and had a very disgusting smell emanating from it. There was also black mould from the ceiling of the toilet, and after showering, the room becomes unbearably humid, as the ventilating duct for the toilet did not run. Overall, it was a below average place to stay.
Stayed 1 night in Sep 2023
Response from Johnson on 3 Oct,2023
Dear JamieThank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Harbour Ville Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mould and smell problem as mentioned and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Pavel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Not a bad place for the money. Just a place to sleep and go out for the day. Really no amenities to spend time on premises. Bus stops very close in both directions, 2 stops away from MRT and a big shopping mall, Vivo City.
Stayed 6 nights in Sep 2023
Response from Johnson on 22 Sept,2023
Dear Valued GuestThank you for your very informative feedback, we very much appreciate your honest comments regarding your stay at our hotel. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

test

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
so conveniently located to get to everywhere. Rooms are clean and they have snacks in the lobby. microwave is a saviour for after work dinner.
Stayed 1 night in Jun 2023
Response from Johnson on 28 Jun,2023
Dear Test,Thank you for your kind review! We are happy to know that we have served you well. We hope to see you again real soon!

10/10 Excellent

Sherri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grest little place to stay
We just needed to stay one night before our cruise was leaving. It was the perfect place with amazing bakeries and restaurants within walking distance. The room was just big enough for two. The staff very helpful and friendly. I would stay again for a short stay in Singapore. Thank you!
Stayed 1 night in Mar 2023
Response from Jerlyn on 17 Apr,2023
Dear Ms Sherri, Thank you for sharing your experience and we are delighted that you enjoyed your stay with us. It is always a pleasure to receive such helpful and detailed feedback. I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Daniel

Stayed 2 nights in Jul 2022

8/10 Good

MASAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION DONY LIKE
Stayed 1 night in Jun 2021

10/10 Excellent

GUO WEI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Lovely on 6 Jun,2021
Thank you for staying with us. We appreciate your feedback and looking forward to seeing you again! :)

8/10 Good

Mohamed Razak

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from Lovely on 30 Aug,2020
Thank you for staying with us. We appreciate your feedback and looking forward to seeing you again! :)

4/10 Poor

Junior

Stayed 3 nights in Jun 2020
Response from Lovely on 5 Jul,2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jonathan

Stayed 6 nights in May 2020
Response from Lovely on 18 Jun,2020
Thank you for staying with us. We appreciate your feedback and looking forward to seeing you again! :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness
i got bitten by bed bugs Bed bugs bed bugs bed bugs
Stayed 1 night in May 2020
Response from Edison on 4 Jun,2020
Dear Guest, We are truly sorry to learn about your bad experience with us. Would you kindly get in touch with us directly so that we can find out which room that is and have the faults rectify? Kindly accept our apologies.

6/10 Okay

Zaw

Stayed 1 night in Apr 2020
Response from Edison on 9 Apr,2020
Thank you for the review! We appreciate it.

6/10 Okay

shelyn

Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020
Response from Lovely on 5 Apr,2020
Dear Ms Shelyn, Thank you for the review! We appreciate it.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
二人世界
The room is clean, the service is good, quiet place to stay it convenient from seah inn food hawkers front bus stop is only 3 bus stop to reach the hotel some upset the television can't watched Singapore programme limited channels like foxes cnn abit boring , heard that cos of upgrading hoping next visit will sever better
Stayed 1 night in Mar 2020
Response from Edison on 17 Mar,2020
Thank you for your feedback, we're glad to hear that you enjoyed your stay with us. Hope to see you again soon! :)

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
overall oke its like we stay in someone house. Bathroom clean but the shampoo not so clean. we book this hotel because of the picture look nice with window but when we stay there no window and no sound proof can hear the noisy from outside road. TV channel very very limited only FOX channel oke
Stayed 1 night in Mar 2020
Response from Edison on 13 Mar,2020
Dear Valued Guest, We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know and we appreciate your feedback. Regards, Kok Leong

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Just nice for 1 person to stay at standard room if bigger space will be better for the couple.
Stayed 17 nights in Feb 2020
Response from Lovely on 10 Mar,2020
Thank you for the review! We appreciate it.

10/10 Excellent

Goh Pei Shu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Lovely on 10 Mar,2020
Dear Ms Goh, Thank you very much for letting us know that we have served you well. It meant a lot to us!

4/10 Poor

Jenny, Melbourne

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Well having a toilet in the shower area was interesting. Had to make sure you didn’t wet the paper. Rooms are extremely small. Ok for overnight but not longer. Not ideal for small children,
Stayed 4 nights in Mar 2020
Response from Lovely on 9 Mar,2020
Dear Jenny, Thank you for your feedback! We really appreciate it!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Lovely on 5 Mar,2020
Thank you for your stay and review. We really appreciate it! :)

8/10 Good

Darren, UK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent rooms, value for money, friendly and helpful staff
Stayed 3 nights in Feb 2020
Response from Lovely on 5 Mar,2020
Dear Mr Darren,Thank you for your very kind words! We really appreciate it!

10/10 Excellent

Ronnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Lovely on 4 Mar,2020
Dear Mr Ronnie, Thank you for your stay and the encouraging review. We really appreciate it!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was reasonably priced, and conveniently located
Stayed 1 night in Feb 2020
Response from Lovely on 2 Mar,2020
Thank you for your very kind words! We really appreciate it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Lovely on 16 Feb,2020
Thank you for your stay and the encouraging review. We really appreciate it!

8/10 Good

Verified traveller

Business traveller
Staff is not so cheerful
Stayed 1 night in Jan 2020
Response from Lovely on 5 Feb,2020
Thank you for the feedback! We are truly sorry and will do better for our guests.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Lovely on 4 Feb,2020
Thank you for your stay and review. We really appreciate it! :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The location is convenient for my purposes. Things I needed to do was within walking distance. It's two bus stops to Vivo/Harbour Front and back. The bathroom was clean and room was made up daily. Downside is the room was a bit small.
Stayed 5 nights in Jan 2020
Response from Lovely on 4 Feb,2020
Thank you for your stay and review. We really appreciate it! :)

8/10 Good

AN

Travelled with group
Liked: Staff & service
No comments. Overall, it is ok. Nothing to elaborate on this because it is ok except the room is small for three occupancy.
Stayed 3 nights in Jan 2020
Response from Lovely on 31 Jan,2020
Thank you for your review. We appreciate it!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Lovely on 31 Jan,2020
Thank you for your review. We appreciate it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Lovely on 31 Jan,2020
Thank you for your review. We appreciate it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly and helpful staff. nice and clean. A bit sparse on amenities.
Stayed 3 nights in Jan 2020
Response from Shil Nie on 23 Jan,2020
Thank you so much for your very kind words. It meant a lot to us to know that we have served you well. We look forward to have you again in the near future.

10/10 Excellent

Rutchel S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The main desk has forgot to confirmed our checkin and the room has not been clean over the first day... apart from that The conditions was ok
Stayed 3 nights in Jan 2020
Response from Lovely on 17 Jan,2020
We are sorry to learn that you did not have a pleasant experience with us. Kindly get in touch with us directly in order for us to understand and improve.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is so dirty. They must have not cleaned the dust in ages, you could write on the furniture. I also found some dark hair in the shower and the sink. When i came in the fridge wasn't even turned on. There is also not much in terms of amenities. Basically just soap, body wash and dental kit. You have to go into the hallway for water to a grimey water dispenser. Walls are stained and the wooden planks near the bed were broken. The one thing i did appreciate was the fact that there was always someone in reception. Made it a lot easier since i had to leave at 5am.
Stayed 3 nights in Jan 2020
Response from Shil Nie on 12 Jan,2020
Dear Guest, We are truly sorry to learn about your bad experience with us. Would you kindly get in touch with us directly so that we can find out which room that is and have the faults rectify? Kindly accept our apologies.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were very friendly and polite. The photos of what to expect of your room are a bit deceiving - the decor is rather tired looking. Our little fridge didn't work - created heat in the wardrobe in which it was situated. We got it replaced, but this was an old rusty thing which we didn't fancy using!! The banging of doors by fellow guests didn't make for a good night's sleep. Neither did the noise of traffic, mainly lorries coming and going from the facility across the road. You get used to the glass door into the en-suite bathroom that has no handle nor lock.... Our 2 week stay here was long enough, but all credit to the staff who did their job well.
Stayed 12 nights in Dec 2019
Response from Lovely on 6 Jan,2020
Thank you very much for your review and feedback. We are sorry that we have disappoint in some areas. We are pleased to share with you that the rooms will be going through some major refurbishments and we hope to welcome you again in our brand new look.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room is tidy and small. Not close to restaurants, need 30 min walk to vivo city. The toilet has no curtain and light shine through.that and very bright in the morning. Cheap hotel and do not mind for a short stay
Stayed 1 night in Dec 2019
Response from Lovely on 21 Dec,2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

NG

Stayed 2 nights in Dec 2019

4/10 Poor

Imee

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Lovely on 16 Dec,2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Andriy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Насправді не такий як на картині: малі вікна, кімната дуже маленька, штори мають бути заслонені, бо поруч інші номери.
Stayed 2 nights in Dec 2019