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Reviews of voco Orchard Singapore, an IHG Hotel

5 out of 5
voco Orchard Singapore, an IHG Hotel
581 Orchard Road, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 103 out of 197 reviews" "
Rating 8 - Good. 62 out of 197 reviews" "
Rating 6 - Okay. 25 out of 197 reviews" "
Rating 4 - Poor. 3 out of 197 reviews" "
Rating 2 - Terrible. 4 out of 197 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Gregory Stuart

Travelled with partner
Liked: Staff & service
This property was formerly the Hilton. It was tired and old back then and needed a total refurbishment. Can't understand why IHG taken on this property and branded it VOCO. Stayed in Club room, bathroom very small and tiles needed to be grouted properly or replaced. Replacing carpet is not a refurb!!!!
Stayed 5 nights in Mar 2024
Response from voco Orchard Singapore on 19 Mar,2024
Dear Gregory Stuart, We are sorry to learn of the disappointment you felt due to the shortfall in your experience. Please be assured that we are continuously putting efforts into upgrading and improving our standards and offerings, and your valuable insights will allow us to ensure that we are delivering to expectations. Thank you for sharing your feedback, and we hope to have another opportunity to welcome you back in the near future for a better experience. Sincerely, Cassie Chewvoco Orchard Singapore

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from voco Orchard Singapore on 19 Mar,2024
Dear Ken, Thank you very much for giving us a perfect rating! We look forward to welcoming you again soon. Sincerely, Cassie Chew voco Orchard Singapore

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from voco Orchard Singapore on 13 Mar,2024
Dear Julie, Thank you for your review, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Mervyn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lots to see with transport near by
Stayed 1 night in Mar 2024
Response from voco Orchard Singapore on 7 Mar,2024
Dear Mervyn, Thank you for providing us with a perfect rating; we look forward to welcoming you again soon. Sincerely, Cassie Chew voco Orchard Singapore

10/10 Excellent

SHUN-YI, Evanston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very close to ION Orchard. Rooms are a bit old, but overall very nice. Thank you!
Stayed 4 nights in Feb 2024
Response from voco Orchard Singapore on 3 Mar,2024
Dear SHUN-YI, Thank you to you too! It is a delight to note that you enjoyed your stay with us, and we look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Rosa Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from voco Orchard Singapore on 3 Mar,2024
Dear Rosa Vilma, Thank you for providing us with a perfect rating. We look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good about this place except the air conditioning. The thermostat didn't work and no matter what you did it blew without interruption huge amounts of cold air. This meant, because you cannot open the windows, you have to constantly turn the air-conditioning on and off. On it is too cold and off it is too hot.
Stayed 3 nights in Feb 2024
Response from voco Orchard Singapore on 5 Feb,2024
Dear Brian, Thank you for sharing your feedback. We are sorry to note that the air conditioning in your room was not working during your stay, which our team has since followed up on accordingly. We are glad that all else was good, and we look forward to welcoming you again with an even better experience. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 Good

wai ting priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived there is a short interruption which I booked on Expedia with lounge access. Reception said we are not diamond member so we cannot access the lounge. After a few back and forth, they are finally able to verified we DID booked the room with lounge access. The staff at the lounge are exceptionally nice. The receptionist are not the most welcoming which felt a little disappointed. Otherwise, the room are tidy and clean. The district around the hotel are really nice, and walkable distance to a few major shopping mall.
Stayed 1 night in Jan 2024
Response from voco Orchard Singapore on 18 Jan,2024
Dear wai ting priscilla, Thank you for taking the time to share your feedback with us, and would like to extend our apologies for the areas that disrupted your experience. We are glad to note that our team at the lounge were able to turn around the situation and delight you during your stay, and we hope to welcome you again on your next visit to Singapore. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were absolutely welcoming and service oriented. The club level was worth the extra and the people running the lounge made sure we were pampered. I cannot say enough about how everything was above and beyond. It was a pleasure staying at this location.
Stayed 1 night in Jan 2024
Response from voco Orchard Singapore on 18 Jan,2024
Dear Ted, We are humbled to receive your compliments highlighting the excellent service delivered by our team at the club lounge. Thank you for sharing your review, and we look forward to having you with us again soon. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
would like more movie choices, and noisy shower door when opened
Stayed 16 nights in Dec 2023
Response from voco Orchard Singapore on 18 Jan,2024
Dear ronald, Thank you for sharing your feedback. We hope to have another opportunity to welcome you again with an improved experience in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Laurie, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!
Stayed 2 nights in Dec 2023
Response from voco Orchard Singapore on 18 Jan,2024
Dear Laurie, Thank you for your compliments on our team! It is a pleasure to receive your five-star review, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from voco Orchard Singapore on 18 Jan,2024
Dear Monica, Thank you for according us with a great score, and we hope to welcome you again in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Shakil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying at Voco. Friendly and accomodating staff, convenient location for shopping and a quick walk to MRT station. Bathrooms and rooms were clean and beds were comfortable. Would definitely recommend staying here. Huge variety at the breakfast buffet with numerous options catering to all dietary requirements.
Stayed 5 nights in Dec 2023
Response from voco Orchard Singapore on 18 Jan,2024
Dear Shakil, It is a pleasure knowing that you had a great stay experience with us. Thank you for your compliments and we look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from voco Orchard Singapore on 18 Jan,2024
Dear Michael, Thank you for providing us with an excellent score. We look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 Good

Mai

Travelled with group
Liked: Cleanliness, staff & service
This property is very central to everything which I like it a lot
Stayed 2 nights in Dec 2023
Response from voco Orchard Singapore on 2 Jan,2024
Dear Mai, We are delighted to note that you enjoyed the convenience of our location, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 Good

SHUNCHIEH, Evanston

Liked: Cleanliness, staff & service, amenities
Great location, close to ION Orchard and Orchard MRT station. Friendly staff. Rooms are a bit old. Overall good hotel, thanks!
Stayed 2 nights in Dec 2023
Response from voco Orchard Singapore on 2 Jan,2024
Dear SHUNCHIEH, Thanks to you too! We are pleased to note of your kind compliments and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a warm and cozy environment. It is located on Orchard Road near the shopping centers, which is perfect and excellent for shopping. Besides, they have a team of very committed and helpful staff who strive to make your stay memorable. Also, the buffet breakfast and food served in Opus Bar & Grill is simply delicious. It is my preferred hotel for a staycation, and I look forward to returning.
Stayed 1 night in Dec 2023
Response from voco Orchard Singapore on 2 Jan,2024
Dear Hazel, It is an honour to receive your words of praise and for your kind support. We are delighted to be your preferred hotel for a staycation, and we look forward to welcoming you as always. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

samer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location so far
Stayed 1 night in Dec 2023
Response from voco Orchard Singapore on 2 Jan,2024
Dear samer, Thank you for giving us an excellent score! We look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Older refurbished hotel, in contrast for larger rooms. Watch out for the hidden fees and the cancellation policy that the hotels has outside of Expedia. That was a pretty dirty trick.
Stayed 5 nights in Dec 2023
Response from voco Orchard Singapore on 2 Jan,2024
Dear Cecilia, Thank you for sharing your review. We are sorry note of your concern over the cancellation policy, which should not be different from what we offered compared to what is listed on Expedia. Do feel free to let us know if there is anything we can assist to clarify, and we look forward to welcoming you again. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Alexander, Woodlands

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally helpful. I arrived a bit early and they made a real effort to get me a room that was ready.
Stayed 1 night in Dec 2023
Response from voco Orchard Singapore on 15 Dec,2023
Dear Alexander, Thank you for providing us a five-star rating and for highlighting the hospitality of our team. We look forward to welcoming you again on your next stay with us. Sincerely, Cassie Chew voco Orchard Singapore

8/10 Good

LING JY, KUALA LUMPUR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from voco Orchard Singapore on 12 Dec,2023
Dear LING JY, Thank you for providing a great rating of your experience with us, and we look forward to welcoming you again in the near future. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so well located and surrounded by many nice restaurants close by. Must say the hotel offers very good breadfast and staff was attentive. Will go back.
Stayed 7 nights in Nov 2023
Response from voco Orchard Singapore on 11 Dec,2023
Dear Elyse, We are delighted to note of your kind compliments and are pleased to note that you will be returning. Thank you for giving us a perfect score, and we look forward to welcoming you again soon. Sincerely, Cassie Chew voco Orchard Singapore

10/10 Excellent

Smruti

very good service
Stayed 6 nights in Nov 2023
Response from voco Orchard Singapore on 29 Nov,2023
Dear Smruti, Thank you for giving us a perfect rating and for your compliments on our service. We look forward to having you with us for an enjoyable stay experience. Sincerely, Cassie Chew voco Orchard Singapore

8/10 Good

Chiu-Hsiang, Taipei

Travelled with family
Liked: Cleanliness, staff & service, amenities
good
Stayed 9 nights in Nov 2023
Response from voco Orchard Singapore on 29 Nov,2023
Dear Chiu-Hsiang, Thank you for giving us a great rating, and we hope to welcome you again in the near future.Sincerely, Cassie Chew voco Orchard Singapore

8/10 Good

Erra

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel. Rooms newly refurbished. Very modern. Highly recommend.
Stayed 1 night in Nov 2023
Response from voco Orchard Singapore on 20 Nov,2023
Dear Erra, Thank you for recommending us! We are delighted to hear that you had an enjoyable stay, and we look forward to welcoming you back in the near future. Sincerely, Cassie Chew voco Orchard Singapore

10/10 Excellent

Wei Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from voco Orchard Singapore on 14 Nov,2023
Dear Wei Chen, We are delighted to receive your excellent rating and look forward to welcoming you again soon. Sincerely, Cassie Chew, voco Orchard Singapore

8/10 Good

Marius

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from voco Orchard Singapore on 5 Dec,2023
Dear Marius, Thank you for your kind rating. Sincerely, Cassie Chew, voco Orchard Singapore

10/10 Excellent

Virginia Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from voco Orchard Singapore on 27 Sept,2023
Dear Virginia, Many thanks for providing a perfect rating on your experience with us at voco Orchard Singapore! We are delighted to know that your overall stay was excellent and we hope to welcome you back on your next visit to Singapore. Sincerely, Cassie Chew

8/10 Good

Selene Larissa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly, but bathroom was old and shower was not great with bad water pressure, difficult to shower standing in the small bathtubs. Towels are old and not soft anymore. No exhaust fan in the bathrooms for ventilation and steam. Better toilet paper could have been used.
Stayed 7 nights in Sep 2023
Response from voco Orchard Singapore on 25 Sept,2023
Dear Selene, Thank you for sharing your review of your experience at voco Orchard Singapore, and we are humbled to hear that you were pleased with the hospitality rendered by our team. You may be pleased to note that we have options for standing shower rooms instead of bathtubs, which better suit your preference for future stays. At the same time, your feedback for areas of improvement is much appreciated and will be duly looked into by the team. We look forward to welcoming you back on your future stays. Sincerely, Cassie Chew

10/10 Excellent

Danny, Canoga Park

Liked: Cleanliness, amenities, property conditions & facilities
It very convenient to stay. Shopping and restaurant around the corner.
Stayed 2 nights in Sep 2023
Response from Lauren Gui on 18 Sept,2023
Dear Danny,Thank you for your wonderful feedback on your experience at voco Orchard Singapore. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays. Sincerely, Lauren Gui

10/10 Excellent

Froylan, kogarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful team and great location. Can’t wait to return
Stayed 1 night in Sep 2023
Response from Lauren Gui on 18 Sept,2023
Dear Froylan,Thank you for your wonderful feedback on your experience at voco Orchard Singapore. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays. Sincerely, Lauren Gui

10/10 Excellent

derren, singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Lauren Gui on 12 Sept,2023
Dear Derren,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

10/10 Excellent

Chiu-Hsiang, Taipei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe, walkable,conveniennt
Stayed 6 nights in Aug 2023
Response from Lauren Gui on 29 Aug,2023
Dear Chiu-Hsiang,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

10/10 Excellent

OHIGASHI

Stayed 2 nights in Aug 2023
Response from Lauren Gui on 21 Aug,2023
Dear Ohigashi,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

10/10 Excellent

Tsz

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was good, the staffs were very nice, the TV was a little bit glitchy but I still like it, and sometimes I hear some sounds which was renovation, and they made their hotel green.
Stayed 5 nights in Jul 2023
Response from Lauren Gui on 7 Aug,2023
Dear Tsz,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel does not set the standard it is the standard not only is it five star service from the staff to the restaurant it has high-end luxury Brands like Rolex Cartier and other designer Brands right in the lobby the Opus Grill has an amazing happy hour definitely try the Sesame marinated Wings they are so good and they know how to make a good strong drink the rooftop pool was absolutely amazing with views that are to die for and if you stay in room 2022 like I did the breathtaking view you wake up to every morning makes it worth it the hotel is world class luxury not to mention centrally located to several fine dining spots good fast food options if you want something quick and right next to the ion Mall and it's just close to everything i love voco
Stayed 4 nights in Jul 2023
Response from Lauren Gui on 4 Aug,2023
Dear Jessica,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

8/10 Good

Alexandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lauren Gui on 4 Aug,2023
Dear Alexandr,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

2/10 Terrible

KING LOK

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was renovation work started at 8ish am, called front desk, they explained there was renovation ongoing for the hotel which I knew already. I asked them to stop until the standard check out time 12pm, the desk replied saying the work needed to start at 11am, and the end, the terrible noise continued since 9am. Crazy arrangement!
Stayed 1 night in Jul 2023
Response from Pavlina Fucikova on 1 Aug,2023
Dear King Lok,Thank you for bringing your concerns regarding the refurbishment noise to our attention. We sincerely apologise for any inconvenience caused during your stay. We understand that a peaceful and relaxing environment is crucial for our guests, and we regret that our refurbishment activities disrupted your experience. Please know that we value your feedback and take it seriously. We assure you that the refurbishment was undertaken to enhance our hotel rooms and provide our guests with a better and improved experience. Unfortunately, unforeseen circumstances may have resulted in louder noise levels than anticipated, and we apologise for any inconvenience caused. In situations like these, we strive to balance the needs of our guests with our commitment to ongoing improvements. However, we understand that the noise disturbance impacted your stay negatively, so we sincerely apologise. Moving forward, we have taken your feedback into consideration and will work diligently to minimise any future disturbances during refurbishment projects. We will review our procedures and explore additional measures to ensure that our guests are not inconvenienced by noise-related issues in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly at: sinor.fomgrs@ihg.com.Sincerely,Pavlina Fucikova

10/10 Excellent

Sandy

Stayed 1 night in Jul 2023
Response from Lauren Gui on 1 Aug,2023
Dear Sandy,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Lauren Gui

8/10 Good

Jasper

Liked: Cleanliness, staff & service
Overall pleasant, but not great
Overall it was a rather pleasant stay, obviously could have been better if not for a couple of issues. - we registered early and was told we will receive a call when our room is ready, the room was apparently already ready when I returned to the hotel to check in at 3.05pm, but no one called us prior. - some of the power sockets in the room doesnt work - the bed mattress felt rather old as it was already slightly uneven, thus wasnt very comfortable to sleep on
Stayed 1 night in Jul 2023
Response from Lauren Gui on 21 Jul,2023
Dear Jasper,Thank you for your kind feedback.We are humbled to hear that you have enjoyed your stay with us, and would like to take the opportunity to share that our hotel is currently undergoing some changes to provide the voco experience that we endeavour to deliver to our guests under any given circumstances.We look forward to welcoming you back for your future stays.Sincerely,Laurenvoco Orchard Singapore

10/10 Excellent

Rubie

Travelled with partner
The property was great, the building, the rooms, the amenities and staff. The front desk were all so friendly and helpful! The bell hops also were nice. The restaurant staff during breakfast was AMAZING. They were so kind and friendly and Push was so positive! I really appreciated everything in the hotel it was so well thought and I can’t say anything more about the staff because they truly were amazing and attentive with great manners and attitudes!
Stayed 6 nights in Jul 2023
Response from Lauren Gui on 13 Jul,2023
Dear Rubie,Thank you for your glowing feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Laurenvoco Orchard Singapore

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Lauren Gui on 13 Jul,2023
Dear Kenneth,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Laurenvoco Orchard Singapore

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very pleasurably stay at Voco. Paolo at front desk was helpful with our request on check in to provide a room on a high floor. Breakfast at Voco was 10/10 you'll no doubt start your day fully charged ready to explore what Singapore has to offer. Certainly consider Voco if your staying in Singapore.
Stayed 2 nights in Jul 2023
Response from Lauren Gui on 6 Jul,2023
Dear Dennis,Thank you for your glowing feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Laurenvoco Orchard Singapore

6/10 Okay

Idris

Business traveller
Liked: Staff & service
Its an ok hotel
Location is great, the rooms are ok i guess, slightly better than holiday inn. Staff are good, allowed me extra 1 hour late check out.. there are many qulaity hotels in Singapore, its just i was very close to where i needed to be..
Stayed 2 nights in Jun 2023
Response from Lauren Gui on 20 Jun,2023
Dear Idris,Thank you for your kind feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Laurenvoco Orchard Singapore

10/10 Excellent

Padagawf

Stayed 6 nights in Apr 2023
Response from Lauren Gui on 20 Jun,2023
Dear Padagawf,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Laurenvoco Orchard Singapore

8/10 Good

RASHED ABBAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a good stay..very convenient location
Stayed 4 nights in Jun 2023
Response from Lauren Gui on 18 Jun,2023
Dear Rashed,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Laurenvoco Orchard Singapore

8/10 Good

An

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We feel safe whist stay here. It is convenient as it is close to shopping centres
Stayed 4 nights in Jun 2023
Response from Lauren Gui on 14 Jun,2023
Dear An,Thank you for your kind feedback.We are humbled to hear that you have enjoyed your stay with us, and would like to take the opportunity to share that our hotel is currently undergoing some changes to provide the voco experience that we endeavour to deliver to our guests under any given circumstances.We look forward to welcoming you back for your future stays.Sincerely,Laurenvoco Orchard Singapore

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Lauren Gui on 14 Jun,2023
Dear Andreas,Thank you for your kind feedback.We are humbled to hear that you have enjoyed your stay with us, and would like to take the opportunity to share that our hotel is currently undergoing some changes to provide the voco experience that we endeavour to deliver to our guests under any given circumstances.We look forward to welcoming you back for your future stays.Sincerely,Laurenvoco Orchard Singapore

8/10 Good

TIMOTHY

Stayed 2 nights in Jun 2023
Response from Lauren Gui on 10 Jun,2023
Dear Timothy,Thank you for your wonderful feedback. We are humbled to hear that you have enjoyed your stay with us and look forward to welcoming you back on your future stays.Sincerely,Laurenvoco Orchard Singapore

10/10 Excellent

Ka Luen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall everything was good during my stay. Staff friendly, bed comfortable, nice view from room. The cleaning was not so good in the beginning, there was a toothpast cap on the floor when I first enter the room and after housekeep its still there! The hotel is at a very good location, accessible to big shopping malls.
Stayed 4 nights in May 2023
Response from Carolyn - voco Orchard Singapore on 18 May,2023
Dear Ka Luen, Thank you for your rating and review. We are pleased you had a great stay experience with us. On behalf of the team, we do apologise for the unfortunate incident concerning the toothpaste cap. Rest assured, your comments have been shared with the respective departments, and we will ensure the necessary improvements are in place. We look forward to welcoming you back again soon. Sincerely,