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Reviews of Holiday Inn Singapore Atrium, an IHG Hotel

4 out of 5
Holiday Inn Singapore Atrium, an IHG Hotel
317 Outram Road, Singapore

Reviews

8.6

Excellent

Rating 10 - Excellent. 425 out of 1003 reviews" "
Rating 8 - Good. 425 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Susan, Basingstoke

Travelled with family
Liked: Cleanliness, staff & service
With this hotel, the outstanding feature was the staff at reception, maintenence and especially on the main entry, helping us with luggage and taxis. The lobby bar staff were all friendly and attentive. I personally did not like the self serve breakfast. Too hectic and noisy.
Stayed 10 nights in Mar 2024
Response from Keith on 15 Apr,2024
Dear Susan,Thank you for sharing your experience with us. We're delighted to hear that you found our crew to be outstanding in their service. Your kind words will be shared with them as they serve as encouragement to continue delivering exceptional service. We have also shared your review on breakfast with the relevant teams for them to look into. Once again, thank you for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future.Sincerely,KeithHotel Manager

8/10 Good

Edward

Liked: Property conditions & facilities
It’s just what we wanted
Stayed 5 nights in Apr 2024
Response from Pauline on 12 Apr,2024
Dear Edward,Thank you so much for taking the time to leave a review and we look forward to welcoming you back for another great stay!Sincerely,PaulineFront Office Manager

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel to explore Singapore from. Great quality dining options for both breakfast and dinner, with a wide range of cuisines available. Staff were very courteous and friendly. The use of a self service laundry in the hotel saves weight in suitcases. Nice pools to relax in during the evening. The views in the foyer of the elevators looks like it's from a science fiction film. Super easy, covered, access to Havelock MRT, we could use Google pay (using physical UK bank cards themselves didn't work, but fine via Google pay) to tap in and out. Had to get an EZ link card (from any 7 eleven store) for our daughter (as she's over 7 years old), and these need to be topped up using cash via a self service machine at the station as necessary. Location is great, walked to Clarke Quay, got taxis to the zoos, bus to Sentosa (#123) and used MRT for everything else. Will certainly use this hotel again when next in Singapore.
Stayed 8 nights in Apr 2024
Response from Princess on 12 Apr,2024
Dear Matthew,Thank you so much for your detailed and thoughtful review! We're thrilled to hear that you chose to stay with us and that our location proved to be perfect for your needs, with easy access to various attractions and transportation hubs. Your recommendation means a lot to us, and we're delighted to hear that you would happily stay with us again. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Sincerely,PaulineFront Office Manger

8/10 Good

Michael Ping Yiu

Travelled with family
Liked: Cleanliness, staff & service, amenities
The mall next to this hotel seems to have improperly ladies doing improperly businesslike
Stayed 2 nights in Mar 2024
Response from Holiday Inn Singapore Atrium on 25 Mar,2024
Hello Michael Ping Yiu, We appreciate your time taken to leave us a review. Your feedback will be shared with the team and we look forward to welcoming you back again soon.Sincerely, Pauline Front Office Manager

6/10 Okay

Quynh

Travelled with partner
Liked: Cleanliness, staff & service
It's a beautiful hotel. The location was very convenient. The subway is underneath the hotel, very convenient to go around the city. The front desk staff were very helpful, friendly, and polite. My negative review about the hotel: our room was very cold, and very humid, my bed was so humid it felt like somebody had pulled some water on it, it's cold and very uncomfortable. Dining breakfast menu was so so. Overall it's a nice hotel.
Stayed 1 night in Mar 2024
Response from Holiday Inn Singapore Atrium on 25 Mar,2024
Hi Quynh,Thank you for leaving us a review and we are happy that you loved the convenience of the location and the friendliness of our staff. Your valuable feedback on the room will be shared with our housekeeping team and we hope to see you again in the near future!Thank you.Sincerely, Pauline Front Office Manager

6/10 Okay

Quynh

Travelled with partner
Liked: Cleanliness, staff & service
It's a beautiful hotel. The location was very convenient. The subway is underneath the hotel, very convenient to go around the city. The front desk staff were very helpful, friendly, and polite. Dining breakfast menu was so so. My negative review about this hotel: our room was very humid, my bed was so humid it felt like somebody had pulled some water on it, feeling wet. It's cold and very uncomfortable. I had to ask the hotel for two blankets in order to sleep. They need to install a dehumidifier for the room. I would not want to stay in a hotel with a very uncomfortable with for that price.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Singapore Atrium on 25 Mar,2024
Hi Quynh,Thank you for leaving us a review and we are happy that you loved the convenience of the location and the friendliness of our staff. Your valuable feedback on the room will be shared with our housekeeping team and we hope to see you again in the near future!Thank you.Sincerely, Pauline Front Office Manager

8/10 Good

Joseph

Travelled with family
I only stayed overnight and had a massage in the 3 floor. I will book this hotel again when I visit Bangkok.
Stayed 3 nights in Feb 2024
Response from Pauline on 11 Mar,2024
Dear Joseph,Thank you for sharing your feedback with us. May we clarify if this review is for a Holiday Inn hotel in Bangkok? There are different Management teams for each hotel. Hence, if you can share which Holiday Inn your review is for, we will relay your message to them. We look forward to hearing from you soon!Sincerely,PaulineFront Office Manager

4/10 Poor

Sylvia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s the smell of the old carpets that are in there because the place is so humid. I don’t know if it’s some kind of cleaning product they’re using but the smell is terrible and then there’s an old phone that still in the bathroom with dried soap suds all over it. It’s just very outdated and the mattress is too hard.
Stayed 1 night in Feb 2024
Response from Keith on 5 Mar,2024
Dear Sylvia, Thank you for taking the time to share your experience with us. We are actively addressing the concerns you raised to ensure a more pleasant environment for our guests.We value your input, and it is through feedback like yours that we can enhance the guest experience. If there is anything specific you would like to share or discuss further, please feel free to reach out to us directly.Once again, thank you for sharing your feedback with us and we hope to have the opportunity to welcome you back for a more positive stay in the future.Regards,KeithHotel Manager

6/10 Okay

Ramona

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Musty smell in room, pillows were horrible and overall staff were quite rude with any requests. I woldnt stay here next time!
Stayed 6 nights in Feb 2024
Response from Pauline on 1 Mar,2024
Dear Ramona,Thank you for taking the time to share your stay experience with us. Please be assured that this is not our usual standard, and we're taking the necessary steps to investigate and rectify for an improved guest experience. We seek your understand while we look into your areas of concern. Thank you. Sincerely,PaulineFront Office Manager

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the 10th floor. Wonderful views, brlliant staff and extremely comfortable beds. An excellent experience all round.
Stayed 6 nights in Feb 2024
Response from Pauline on 20 Feb,2024
Dear Doris,Thank you for your review. We're pleased to know that your stay experience at our hotel was a pleasant one and that you found our location convenient. We look forward to your return in the near future.Sincerely,PaulineFront Office Manager

6/10 Okay

James, White Rock

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast is a gong show and room was damp and musty staff very good
Stayed 6 nights in Feb 2024
Response from Pauline on 16 Feb,2024
Dear James,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the inconveniences you have experienced during your stay due to the breakfast and room condition. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,PaulineFront Office Manager

10/10 Excellent

Pinky, Chicago

Stayed 3 nights in Jan 2024
Response from Pauline on 9 Apr,2024
Dear Pinky,Thank you so much for taking the time to leave a review and we look forward to welcoming you back for another great stay!Sincerely,PaulineFront Office Manager

2/10 Terrible

Stewart

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Been coming to this hotel for years and years. Latest visit was very poor. Check in was the main issue. Three people on and taking forever. After a 13 hour flight, the last thing you want is a 30 minute wait to check in. I don’t know what was going on, it was at a snail’s pace. When I finally checked in the person behind the desk wouldn’t even look at me! Rooms are now looking tired and the smell of general mustiness around the hotel is increasing.
Stayed 2 nights in Jan 2024
Response from Pauline on 5 Feb,2024
Dear Stewart,Thank you for leaving us a rating. Your feedback has been shared with the respective departments and they will thoroughly investigate your areas of concern. In the meantime, we hope you have a great week ahead!Sincerely,PaulineFront Office Manager

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value stay for family
Good hotel for the price considering its singapore. Exeeded expectations
Stayed 4 nights in Jan 2024

8/10 Good

Ky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean and staffs nice , convenient for all
Stayed 4 nights in Jan 2024

8/10 Good

Alain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael Charles

Stayed 4 nights in Dec 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

VARUN

Travelled with family
Disliked: Staff & service
No service hotel
Check in process and breakfast was very bad experience. We stayed for 7days and noticed that during peak hours food use to finish in the buffet and they never refilled saying that breakfast is over now and according to time breakfast time was left.
Stayed 6 nights in Dec 2023
Response from Pauline on 5 Feb,2024
Dear VARUN,Thank you for sharing your feedback with us. We would greatly appreciate the opportunity to learn more about your stay experience. Could you kindly provide additional details via marcom.sinhi@ihg.com? Your insights are valuable and will assist us in addressing any concerns. Thank you. Sincerely,PaulineFront Office Manager

10/10 Excellent

SATEESH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and a beautiful city view. Very near to a MRT station. Breakfast is relatively good and kids eat free
Stayed 8 nights in Dec 2023

6/10 Okay

Muhammad Riduan

Stayed 2 nights in Dec 2023

8/10 Good

Bethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Leonie

Stayed 1 night in Dec 2023

8/10 Good

KAZUYOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access
Hotel is bit old but conveniently located next to the subway station.
Stayed 3 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My night in Singapore
Very good hotel I love it
Stayed 1 night in Nov 2023

8/10 Good

Leonie

Stayed 1 night in Nov 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. The food at breakfast was not at high standard, that is nothing really unique. Volume over interesting or high quality. Breads for instance seemed stale ( 2 or 3 days old not fresh) or crescents had been left in a warmer way too long, ruined. Sad.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andrew Walker review room 1416
Laundry very expensive, but otherwise was great. People are very friendly and helpful. Top marks on that. Only the laundry cost was high (service and timeliness still good). Thank you to all.
Stayed 5 nights in Oct 2023

10/10 Excellent

eliseo

Liked: Cleanliness, staff & service, property conditions & facilities
Super Breakfast
Stayed 1 night in Oct 2023

8/10 Good

milagrosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

David

Stayed 4 nights in Sep 2023

10/10 Excellent

julio

Stayed 1 night in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

VARNEET

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights. Worst buffet experience with very basic options and hardly any variations. Rooms are old and very small.Location is pretty much far from all amenities
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, staff so very friendly and helpful . Food was great and not too xprnsive..
Stayed 5 nights in Sep 2023

10/10 Excellent

Wei Boon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean room. Easily accessible to foods
Stayed 1 night in Sep 2023

10/10 Excellent

Gillan J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, staff helpful & respectful, food was gr8t & if there was a complaint to be made it would that they need more in house movie channel without chinese subtitles......
Stayed 7 nights in Sep 2023

10/10 Excellent

GERMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food there was plentiful and wide variety to choose from. Convenience store is also nearby so necessity supplies easy to obtain. MRT is also near the hotel and it is walking distance. The environment and spacing quite nice too with ample seats to choose and relax. Overall, it was a satisfying and enjoyable stay at this hotel. Will likely to choose this hotel in the near future if travelling to Singapore.
Stayed 4 nights in Aug 2023

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great pool, helpful staff, comfortable bed. Room was basic but had everything we needed
Stayed 2 nights in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Ashtabadeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 11 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property presented nicely
Stayed 14 nights in Jul 2023

8/10 Good

Xiang

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were friendly and helpful. Just the facilities were a little bit old. Location is good. Easy to the MRT station from exit5.
Stayed 3 nights in Jul 2023