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Reviews of Hotel Boss

3.5 out of 5
Hotel Boss
500 Jalan Sultan Road, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 274 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 187 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Suffian

Travelled with partner
Liked: Staff & service
Location of property is good & convenience.
Stayed 4 nights in Apr 2024
Response from Hidayah on 15 Apr,2024
Dear Suffian, Thank you for sharing with us your positive stay experience at Hotel Boss, Singapore. We are delighted to hear that you had a great stay and especially enjoyed the accessible location.

8/10 Good

HARIMOHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from Hidayah on 14 Apr,2024
Dear HArimohan, Thank you for taking the time to share us your lovely feedback and we are happy to know you had a lovely time here with us!

10/10 Excellent

raj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hidayah on 12 Apr,2024
Dear Raj, Thank you for taking the time to share us your lovely rating and we are happy to know you had a lovely time here with us!

6/10 Okay

Sinai

Travelled with family
Very basic stay. Nothing spectacular or special about this hotel. We only needed it because our flight got canceled & this was a last minute booking. Room was very small! Reminded me of NYC hotels.
Stayed 1 night in Mar 2024
Response from Hidayah on 5 Apr,2024
Dear Sinai, Thank you for your time in writing us your feedback and it was unfortunate that the room size was not up to your expectations. However, as we have different room categories in our hotel, you may consider booking a different room as the Family room with balcony / Premier Room with Balcony category to accommodate your stay in the future. We look forward to having you again.

10/10 Excellent

Phil

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hidayah on 28 Mar,2024
Thank you for taking the time to rate us, we hope to be able to serve you again.

8/10 Good

Robert

Stayed 3 nights in Mar 2024
Response from Hidayah on 4 Apr,2024
Dear Robert, Thank you for staying with us and taking the time to rate us. We hope to welcome you again!

8/10 Good

Reginald

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff make it worth staying there king and Ali and sunny is great people
Stayed 1 night in Mar 2024
Response from Hidayah Tiong on 14 Mar,2024
Definitely a boost for the team to know that you enjoyed your stay and had a wonderful interaction with us. We hope to welcome you back to the hotel soon.

8/10 Good

Xiaohong

Room floor is dirty. It seemed didn’t clean properly.
Stayed 2 nights in Mar 2024
Response from Hidayah Tiong on 11 Mar,2024
Dear Xiaohong, Thank you for taking the time to share your recent experience with us. We do apologize that your stay was not as memorable as it should have been. The experiences you described are not characteristic of the level of service our colleagues strive to provide. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations. Once again, thank you for sharing your invaluable feedback with us.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, good service, small room. 5 minute walk to mtr
Stayed 2 nights in Mar 2024
Response from Hidayah Tiong on 7 Mar,2024
Dear Janet,Thank you for choosing Hotel Boss for your recent stay, and a positive one! We are glad that you had a great stay with us and especially enjoyed the accessible location.

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and easy check in and check out. Would stay again!
Stayed 2 nights in Mar 2024
Response from Hidayah Tiong on 9 Mar,2024
Dear Grace,We sincerely appreciate the recognition and it's important to us, as we know that we played a part in making your stay here, a happy and positive one. Thank you once again and we look forward to your next stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely no complaints. Very clean, friendly staff, would happily stay there again.
Stayed 1 night in Feb 2024
Response from Hidayah Tiong on 6 Mar,2024
Dear Michael, Thank you for choosing our hotel, and for taking the time to write a review. We are glad that you enjoyed your accommodations. We hope to welcome you back to the hotel in the near future.

6/10 Okay

Ali

Travelled with partner
Liked: Staff & service
Other than location of the hotel and convenience of getting around nothing else to recommend about the hotel. Rooms are extremely small. We had a balcony room which had view the other room with balcony
Stayed 2 nights in Mar 2024
Response from Hidayah Tiong on 6 Mar,2024
Dear Ali, Thank you for taking the time to share us your feedback, and we would love to welcome you back again.

6/10 Okay

Carlos

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are very small and not very pretty but its on a good location close to the tourist areas
Stayed 3 nights in Feb 2024
Response from Hidayah Tiong on 6 Mar,2024
Dear Carlos, Thank you for taking the time to share us your valued feedback, and we are glad to know that you found our hotel located right on the spot for you to travel around. With regards to the room sizes, we do offer rooms with different layouts for meeting different guest's preferences. Hope to welcome you back again.

4/10 Poor

Salim

Travelled with partner
Disliked: Staff & service, amenities
This is a large hotel. We experienced several issues. (1) The room they assigned to us had music and other noise coming from outside. When I complained they told me that I had booked a deluxe room and all such rooms faced the same direction and will have noise problem. After further discussion the moved us to two floors higher but the same side. Unfortunately same problem. After further complaining they moved us the second time to a room facing in other direction which was quieter. (2) In addition, breakfast is the "survival off the fittest". The restaurant is not even a fifth the size it would require to serve breakfast to the number of guests. (3) The big lobby area they have has no bathrooms. So if you are waiting for your room or have some time to kill before heading to the airport and need to go to the bathroom, you have to go outside and access bathrooms on the other side of the building. Needless to say the bathrooms were dirty. I would request Expedia to look into this hotel and their practices before promoting on their website.
Stayed 1 night in Feb 2024
Response from Hidayah Tiong on 6 Mar,2024
Dear Salim, Thank you for choosing to stay at Boss Hotel and for taking the time to share your feedback. We are disappointed to read that your overall experience with us has been an underwhelming one. Please rest assured that all your feedback was well noted and was shared with the relevant departments for their necessary actions. Once again, thank you for your constructive feedback and we hope to have the opportunity to welcome you back in the near future.

6/10 Okay

MARILOU

Travelled with family
What I like is it's close to MRT station. Bus stop is right outside the building. What I don't like is I have to request to clean up the room and ask for clean towels. This should be done daily and towels should be replaced with clean towels daily as well.
Stayed 3 nights in Feb 2024
Response from Hidayah on 29 Feb,2024
Dear Marilou, Thank you for choosing Hotel Boss for your recent stay, and a positive one! We are glad that you had a great stay with us and especially enjoyed the accessible location Please accept our sincere apologies for the lapse in housekeeping services, room cleaning daily from 1100 hrs - 1800 hrs. Thank you for taking the time to share your recent experience with us. We do apologize that your stay was not as memorable as it should have been. The experiences you described are not characteristic of the level of service our colleagues strive to provide. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations. Once again, thank you for sharing your invaluable feedback with us. Thank you for sharing your concerns for us to strive for continuous improvements. We look forward to welcoming you back in the near future. Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Thank you for choosing to stay at Boss Hotel and for taking the time to share your feedback. We are disappointed to read that your overall experience with us has been an underwhelming one. Please rest assured that all your feedback was well noted and was shared with the relevant departments for their necessary actions. Once again, thank you for your constructive feedback and we hope to have the opportunity to welcome you back in the near future. Thank you for taking the time to share your valuable feedback. As we endeavour to leave our guests with unforgettable memories, it is with regret to hear that certain aspects of your recent stay fell short of expectations, and I sincerely apologize for any inconvenience caused. Please be assured that this is certainly not the legendary standards we uphold, and training has been stepped up as a priority to ensure that we consistently delight and meet guests’ expectations. We hope to have the opportunity of welcoming you back for another stay.

6/10 Okay

PeiKen

Travelled with family
Liked: Cleanliness, amenities
Good location and transportation
Stayed 3 nights in Feb 2024
Response from Hidayah on 23 Feb,2024
Dear PeiKen, Thank you for choosing Hotel Boss for your recent stay, and a positive one! We are glad that you had a great stay with us and especially enjoyed the accessible location.

10/10 Excellent

Hung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely get the balcony.
Stayed 4 nights in Feb 2024
Response from Hidayah Tiong on 22 Feb,2024
Dear Hung, Thank you for choosing our hotel, and for taking the time to write a review. We are glad that you enjoyed your accommodations. We hope to welcome you back to the hotel in the near future, and yes, please choose the balcony room! :)

8/10 Good

Piyare

Liked: Cleanliness, property conditions & facilities
Liked the central location.very close to metro station shopping and restaurants. Room service was very poor. Food arrived in plastic bag and cold.
Stayed 7 nights in Dec 2023
Response from Hidayah on 22 Feb,2024
Dear Piyare, Thank you for taking the time to share us your valued feedback, and we are glad to know that you found our hotel located right on the spot for you to travel around. Rest assured, we will share with the restaurant management tenant pertaining to the in-room services. We hope to welcome you again.

10/10 Excellent

Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was busy, but good.
Stayed 1 night in Feb 2024
Response from Hidayah on 20 Feb,2024
Dear Faye, We sincerely appreciate the recognition and it's important to us, as we know that we played a part in making your stay here, a happy and positive one. Thank you once again and we look forward to your next stay with us.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
It is a big hotel. There is always movement, and yet very clean. I like the VERY near bus stop. The train isn't far neither. The nearby restaurants are nice too.
Stayed 9 nights in Dec 2023
Response from Hidayah Tiong on 18 Feb,2024
Dear Juan, Thank you for taking the time to share us your valued feedback, and we are glad to know that you found our hotel located right on the spot for you to travel around. We are happy to share with you the must-visit attractions as well as some hidden treasures in the area if you intend to stay with us again.

10/10 Excellent

narendraroy

Travelled with partner
Liked: Cleanliness, amenities
Convenient
Stayed 5 nights in Feb 2024
Response from Hidayah on 12 Feb,2024
Dear narendraroy , Thank you for choosing Hotel Boss for your recent stay, and a positive one! We are glad that you had a great stay with us and especially enjoyed the accessible location.

8/10 Good

Junghwa

Stayed 3 nights in Feb 2024
Response from Hidayah Tiong on 22 Mar,2024
Dear Junghwa, Thank you for taking the time to rate us! We hope to be able to welcome you again!

6/10 Okay

Santipa

Travelled with partner
Liked: Staff & service
between the room is so noisy and can't keep noisy from outside
Stayed 3 nights in Jan 2024
Response from Hidayah Tiong on 8 Feb,2024
Dear Santipa, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services

8/10 Good

Lisandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is very good. few meters from MRT station and walking distance to many attractions. There are many restaurants and stores around. Facilities are good especially the pool. The room has balcony however the room is extremely small! Our two big luggages did not fit at all. Imagine two feet space between the bed and the wall, both sides. But its still a good hotel.
Response from Hidayah Tiong on 5 Feb,2024
Dear Lisandro,Thank you for writing in and happy to know the location of the hotel is spot on for you to travel around the city, and you enjoyed the hotel facilities. We look forward to welcoming you back with us again soon, for yet another wonderful experience.

8/10 Good

John, Paranaque City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Strategy location walking distance to MRT Lavender (400m) which easy to travel around the city. Cons: soundproof in the room was terrible, the occupant who stay next door keeps moving their chairs around during midnight AND the kids running through the hallway which can be quite disturb if you needs quite place to sleep. Please consider provide earplugs for your guests . Tips: Request City view , otherwise if your room is facing the other tower (A) you'll have to shut the curtain off as there's wont be a privacy for you.
Stayed 2 nights in Jan 2024
Response from Hidayah Tiong on 5 Feb,2024
Dear John,Thank you for taking the time to share us your feedback, glad to know that you found the hotel location convenient to travel around. We have also taken note of the expectations not met during your stay here with us and the necessary departments have been notified on how we can further improve and never repeat these lapses again. Please accept my humble apology and we look forward to welcoming you back again with a much better experience.

10/10 Excellent

Saroj

Travelled with partner
Liked: Property conditions & facilities
Nice staff, wish I remember he’s name, he extended our check out time so we don’t wait too long at the airport
Stayed 1 night in Jan 2024
Response from Hidayah Tiong on 5 Feb,2024
Dear Saroj, Definitely a boost for the team to know that you enjoyed your stay and had a wonderful interaction with us. We hope to welcome you back to the hotel soon.

8/10 Good

NGUYEN

Stayed 3 nights in Jan 2024
Response from Hotel Boss on 24 Jan,2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

4/10 Poor

Angelo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was in the dirty part of Singapore
Stayed 1 night in Jan 2024
Response from Hotel Boss on 24 Jan,2024
We appreciate you taking the time to provide feedback about your stay with us. We are sorry to hear that it wasn't a pleasant experience. Our hotel strives to provide each of our guests with a pleasant and comfortable stay, so we take your comments seriously as we are continuously striving to improve our services. Thank you for bringing these matters to our attention. We hope that this unpleasant experience will not deter you from choosing us in the future.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel .our room was cleaned to perfection with all items replenished on a daily basis.wonderfull experiencevery convenient location as well.
Stayed 3 nights in Jan 2024
Response from Hotel Boss on 24 Jan,2024
Thank you for providing feedback on your recent experience at Hotel Boss. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates your notice. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Boss on 24 Jan,2024
Thank you for choosing Hotel Boss as your choice of stay. See you soon!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Boss on 24 Jan,2024
Thank you for choosing Hotel Boss as your choice of stay. See you soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Hotel Boss. Would recommend choosing this hotel for anyone visiting for first time or second time. Quick access to train and bus and lots of shops around. Clean and quiet area.
Stayed 5 nights in Jan 2024
Response from Hotel Boss on 24 Jan,2024
Thank you for providing feedback on your recent experience at Hotel Boss. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates your notice. We look forward to seeing you again soon.

8/10 Good

GNINKANTJIN NOEL

Stayed 8 nights in Dec 2023
Response from Hidayah Tiong on 5 Feb,2024
Dear Gninkantjin,Thank you for taking the time to rate us, we hope to see you again.

4/10 Poor

Kunal

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property has no toilets at lobby its like a fish market. Double beds too small room description says sleeps 3 but i think rooms are very tiny!
Stayed 1 night in Jan 2024
Response from Hotel Boss on 24 Jan,2024
We are sorry that you found the room size small compared to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.

10/10 Excellent

Ali

Response from Hidayah Tiong on 10 Feb,2024
Dear Ali, Thank you for taking the time to rate us, we hope to see you again.

2/10 Terrible

abitha

Disliked: Staff & service
small room- very deceiving will not stay again
Stayed 2 nights in Jan 2024
Response from Hotel Boss on 24 Jan,2024
We are sorry that you found the room size small compared to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.

10/10 Excellent

Burcin

Stayed 7 nights in Dec 2023
Response from Hotel Boss on 24 Jan,2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

THERESE ANGELICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient…a lot of restaurants nearby. Staff are friendly.
Stayed 1 night in Jan 2024
Response from Hotel Boss on 24 Jan,2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Reagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern looking hotel with almost anything you could ask for. Staff were friendly on both check and check in.
Stayed 3 nights in Dec 2023
Response from Hidayah Tiong on 5 Feb,2024
Dear Reagan,We sincerely appreciate the recognition and it's important to us, as we know that we played a part in making your stay here, a happy and positive one. Thank you once again and we look forward to your next stay with us.

8/10 Good

Sahrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Boss on 4 Jan,2024
Thank you for choosing Hotel Boss as your choice of stay. See you soon!

6/10 Okay

Arieh

Liked: Cleanliness, staff & service, property conditions & facilities
The room was not insolent and very noisy so I was not able to sleep at night
Stayed 3 nights in Dec 2023
Response from Hotel Boss on 2 Jan,2024
Thank you for your review with regards to your experience. We greatly appreciate you taking the time to bring this matter to our attention and we apologise for any inconvenience your experience may have caused. We strive to exceed our guests' expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Noisy
Good convenient locations. Our floor level was too noisy at night. Hard to sleep as we could hear people talking in the hallway. Floor was dirty too.
Stayed 5 nights in Dec 2023
Response from Hotel Boss on 2 Jan,2024
Thank you for your review with regards to your experience. We greatly appreciate you taking the time to bring this matter to our attention and we apologise for any inconvenience your experience may have caused. We strive to exceed our guests' expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations.

6/10 Okay

Jayanthan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not Worth for the Money to Stay
We booked a two queen-sized bed for a family of four. The rooms were not spacious and were hard to move around. The bathroom and toilet were merged and were very compact with little space for the shower and toilet. As the toilet was in the middle surrounded by the sink and shower screen it made it difficult to use the toilet. Further, the toilet paper was hard to reach as it was above your head and wasn't convenient. The wifi was not the greatest when we were staying. The place would be very uncomfortable for above-average-sized individuals. The place shouldn't be valued for its high price. The location was within walking distance of Little India.
Stayed 3 nights in Dec 2023
Response from Hotel Boss on 28 Dec,2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services

8/10 Good

Clarizza Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Boss on 28 Dec,2023
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Damitha

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Boss on 28 Dec,2023
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

2/10 Terrible

Ricky

Stayed 1 night in Dec 2023
Response from Hotel Boss on 28 Dec,2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services

10/10 Excellent

Md Zakir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Boss on 20 Dec,2023
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

10/10 Excellent

Leonne

Stayed 1 night in Dec 2023
Response from Hotel Boss on 24 Jan,2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Jorge

Stayed 2 nights in Dec 2023
Response from Hotel Boss on 24 Jan,2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

6/10 Okay

Nilesh

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Hotel Boss on 28 Dec,2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services