Dining

Reviews of Hotel Gin Bugis Singapore

4 out of 5
Hotel Gin Bugis Singapore
200 Middle Road, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1001 reviews" "
Rating 8 - Good. 372 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

diego

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning power varied throughout the night. The room was not cleaned after the first night. The pillows were very thick
Stayed 3 nights in Apr 2024
Response from With Sincere Apologies on 17 Apr,2024
Dear Diego, --Greetings from Hotel Gin Bugis Singapore.We deeply regret to learn you did not enjoy your 3 nights stay at our centrally located hotel and we are sorry for the disappointment caused to you and your friend. --Please allow us to share that this hotel was acquired by The Ascott Limited this year. As part of our improvement plans for this strategically located hotel, we are carrying out refurbishment works and eventual rebranding of this property. We seek your kind understanding in this matter, and we truly appreciate your feedback as it is useful for our improvements plans for our service and products. ----We sincerely thank you for giving us the pleasure of hosting you and your friend at our hotel and we earnestly hope you will give us a chance to welcome you back. --Once again, we apologise for the disappointment you and your friend experienced. --Kind regards, --The management of Hotel Gin Bugis Singapore

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is excellent. Room and bathroom very small.
Stayed 1 night in Apr 2024
Response from Thank you For Your Feedback on 10 Apr,2024
Dear John, --Greetings from Hotel Gin Bugis Singapore. --We are glad you and your lovely wife had a pleasant stay with us, and you find our hotel's central location with easy accessibility to many eateries, malls and various public transport options convenient. --We would like to take this opportunity to share that this centrally located hotel was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. As such, we are carrying out refurbishment works and eventual rebranding of this property. ---All of us truly appreciate meaningful feedback as it allows us to improve our product offerings and service standards. ---It has been our pleasure and privilege to have been of service to you and your lovely wife. We earnestly look forward to welcoming both of you back. --Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

10/10 Excellent

Iftakhar

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 3 nights in Feb 2024
Response from With Heartfelt Appreciation on 9 Apr,2024
DearGreetings from Hotel Gin Bugis Singapore. ---Thank you for choosing our centrally located hotel for your recent holiday in our city-state and for your high recommendation. --We are delighted you had a wholly enjoyable and comfirtable stay with us,. --We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. –It has been our pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back, perhaps after the renovation and rebranding works are completed. –We are at your service, and we wish you well. –Kind regards, --The management of Hotel Gin Bugis Singapore

6/10 Okay

Terence

Stayed 1 night in Apr 2024
Response from Thank you For Your Feedback on 7 Apr,2024
Dear Terence, --Greetings! --Thank you for taking the time to review your recent stay at our hotel. ---We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. –We note that you an your lovely partner are currently staying with us and we sincerely thank you for your valued support. --Please be assured your stay experience is very important to us. If there is anything we can do to assist you and your partner, please do not hesitate to let us know as we would be most glad to be of assistance to you. It is truly our great pleasure and privilege to be of service to you and your lovely partner. We are at your service, and we wish both of you well. Kind regards,The management of Hotel Gin Bugis Singapore

8/10 Good

Ka Yee Kitty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but enough for a business trip to sleep and rest. Clean and new make the small less important.
Stayed 4 nights in Mar 2024
Response from With Heartfelt Appreciation on 2 Apr,2024
Dear Ka Yee Kitty , ---Greetings from Hotel Gin Bugis Singapore. ---Thank you for choosing our centrally located hotel for your recent business trip and for taking the time to review your recent stay at our hotel. --We are glad you had a pleasant 4 nights stay with us, and you like the ambiance and cleanliness of the 11th level room you stayed in. ---We would like to take this opportunity to share that this centrally located property was acquired in JAN 2024 by The Ascott Limited, the lodging arm of Capitaland Investment; and we are currently carrying out renovation works and eventual rebranding plans for this property. –All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. –Kind regards, --The management of Hotel Gin Bugis Singapore

8/10 Good

Kia Boe Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Convenient
Stayed 1 night in Mar 2024
Response from With Heartfelt Appreciation on 30 Mar,2024
Dear Kia Boe Mary, --Greetings from Hotel Gin Bugis Singapore. ---We are glad you and your husband had a pleasant stay with us, and you find our hotel's central location with easy accessibility to many eateries, malls and various public transport options convenient. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. –It has been our pleasure and privilege to have been of service to you and your husband. --We earnestly look forward to welcoming you back, perhaps after the renovation and rebranding works are completed. –We are at your service, and we wish both of you well. –Kind regards, --The management of Hotel Gin Bugis Singapore

8/10 Good

benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the hotels location, close to public transit and services. Next to Chinatown for restaurants and experience.
Stayed 5 nights in Mar 2024
Response from With Heartfelt Appreciation on 26 Mar,2024
Dear Benjamin, --Greetings from Hotel Gin Bugis Singapore! --Thank you for choosing our hotel for your recent holiday in Singapore. ---All of us are delighted you had an enjoyable and comfortable 5 nights stay with us, and you find our hotel’s proximity to many eateries and public transport options convenient and ideal for exploring our city-state.We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024. –As part of our improvement plans, we are carrying out refurbishment works and the eventual rebranding of this property. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our newly acquired hotel and we earnestly look forward to welcoming you back. ---Kind regards, --The management of Hotel Gin Bugis Singapore

2/10 Terrible

Humayoon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place must be a 1 star. No amenities, no restaurant, barely a lobby and reception. old rooms, looks like they are renovating. Small dated bathrooms and sink in the bedroom. Horrible place. They are renting at rate of 4 star. Motel 6 has better reception at least.
Stayed 1 night in Mar 2024
Response from With Sincere Apologies on 21 Mar,2024
Dear Humayoon, --Greetings. Thank you for choosing our hotel for your recent visit to Singapore. We deeply regret to learn you did not enjoy your overnight stay with us and we are sorry for the disappointment caused to you. –We truly appreciate your valuable feedback on the various matters you have kindly shared in this review. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; we are carrying out refurbishment works and rebranding plans for this property. --Regarding your feedback on amenities, we would like to explain as part of our environmental commitment to reducing plastic waste, we stay away from issuing single-use plastics such as plastic bottles and toothbrushes as much as possible. However, our team members would be more than happy to pass these amenities to you upon request at our Guest Service Counter. –We truly appreciate your feedback as it is useful in our plans for our discussions and rebranding plans for this hotel. --All of us sincerely hope you will give us a chance to welcome you back, perhaps after our renovation works are completed and this property has been rebranded. --Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

4/10 Poor

Mario

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel's official check-in time is at 3pm, but at that time they had only 1 staff dedicated to check-in guests, so the check-in took approximately 30 minutes - a terrible first impression. Very basic in-room amenities, no wardrobe (very limited hanging space), and no toothbrushes in the bathroom, so you need to remember to pick one up from reception.
Stayed 1 night in Mar 2024
Response from With Sincere Apologies on 18 Mar,2024
Dear Mario, --Thank you for reviewing your recent overnight stay at our centrally located hotel. --We deeply regret to learn you have been dissatisfied with the service provided by our team members and the ambiance of our rooms, and we are truly sorry for the disappointment caused to you and your lovely partner ---We assure you we are taking your feedback seriously and we will seek improvements in the areas we lack. –All of us sincerely hope you will give us a chance to welcome you and your lovely partner back. –Kind regards, --The management of Hotel Gin Bugis Singapore

2/10 Terrible

Oscar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would strongly advise against selecting this property based on my personal experience. Unfortunately, I encountered an unforeseen issue and attempted to reach out to the property several days prior to my booking in hopes of arranging either a partial refund or rescheduling my stay. Despite numerous attempts through various communication channels such as chat, email, and others, I received no response whatsoever from the property. Even Expedia, my booking platform, made efforts to contact the hotel on my behalf for three consecutive days, yet they too were met with silence. It is perplexing and disappointing to encounter such a lack of responsiveness from a hotel, particularly when basic customer service expectations include acknowledging guest inquiries, even if unable to fulfill their requests.
Response from With Sincere Apologies on 7 Mar,2024
Dear Oscar,Greetings. --We are truly sorry to learn about the shortfall in our service whereby our team members have not to any of your emails. ---Please be assured we will investigate and counsel our team members, in addition to engaging them in retraining. --Once again, we are truly sorry for the disappointment you experienced. ---Sincerely , --The management of Hotel Gin Bugis Singapore

10/10 Excellent

Abiegale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the check-in counter is very accommodating. We were allowed to do early check in for free. The property looks new and the rooms looks modern. This hotel is highly recommended!
Stayed 1 night in Mar 2024
Response from With Heartfelt Appreciation on 6 Mar,2024
Dear Abiegale, --Greetings! Your friendly team at Hotel Gin Bugis Singapore sincerely thank you for choosing our hotel and for letting us know you and your husband enjoyed your stay with us. -- We sincerely thank you for your kind mention of our service and we are happy we were able to accord you with an early check-in as our occupancy situation allowed us to. --We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; and we are currently in the middle of discussions, and we have exciting plans for this centrally located hotel which will include renovation works and rebranding of this property. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you and your husband at our newly acquired hotel and we earnestly hope to welcome you back, perhaps after the renovation and rebranding works are completed. --We are at your service, and we wish both of you well. --Kind regards, --The management of Hotel Gin Bugis Singapore

8/10 Good

Vishal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, fine, no issue, would stay again
Stayed 1 night in Feb 2024
Response from With Heartfelt Appreciation on 28 Feb,2024
Dear Vishal, --Greetings from Hotel Gin Bugis Singapore! --We are heartened to learn you had a pleasant stay with us. --All of us are truly grateful and happy to know you will return to stay with us again and we will do all possible to deserve your valued trust and support. --Please allow us to share that this centrally located property was acquired in JAN 2024 by The Ascott Limited, the lodging arm of Capitaland Investment; and we are in the middle of discussions for renovations and rebranding of the property. –We sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,--The management of Hotel Gin Bugis Singapore

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a little small and the bathroom is a wet-room style, but this is a cozy hotel walking distance from many only the downtown sites. The front desk workers were also very helpful.
Stayed 1 night in Feb 2024
Response from With Heartfelt Appreciation on 25 Feb,2024
Dear William, --Greetings from Hotel Gin Bugis Singapore! --We are delighted you had a fabulous stay with us and you like the vibe of our hotel. All of us are indeed thrilled to learn you find our hotel's central location with proximity to many dining options and tourist attractions convenient. --We are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you for fuelling our passion to serve! --All of us are grateful you chose to stay at our hotel, and we sincerely thank you for giving us this privilege and pleasure. --We look forward to being of service to you again soon. --Kind regards, --The management of Hotel Gin Bugis Singapore

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MRT, dining, good area. Will gladly return when next in Singapore.
Stayed 4 nights in Feb 2024
Response from With Heartfelt Appreciation on 20 Feb,2024
Dear Keith, --Greetings from all of us at Hotel Gin Bugis Singapore! --We are delighted you had a great 4 nights stay with us and that you find our hotel's proximity to many eateries and various MRT stations convenient and ideal for your holiday in our city-state. --We are truly grateful and thrilled to learn you shall be returning to stay with us again and we shall do all possible to deserve your valued support and trust. If there is anything we can assist you with your future stays, please do not hesitate to contact us as we would be most glad to be of assistance to you. --All of us sincerely thank you for giving us the great pleasure and privilege of hosting you at our hotel and we eagerly wait to welcome you back and be of service to you again. --We wish you well. --Kind regards, --The management of Hotel Gin Bugis Singapore

10/10 Excellent

Patrice, Craigieburn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, safe, convenient location close to restaurants and public transport.
Stayed 1 night in Feb 2024
Response from With Heartfelt Appreciation on 18 Feb,2024
Dear Patrice, --Greetings! Your friendly team at Hotel Gin Bugis Singapore sincerely thank you for choosing our hotel and for reviewing your recent stay with us. --All of us are delighted you and your lovely wife had a great stay, and you find our strategic location with easy accessibility to many eateries and public transport options convenient. --Thank you for giving us the great pleasure and privilege to have been of service to your lovely wife and you. We earnestly look forward to welcoming both of you back and being of service to you again soon. We are at your service, and we wish you and your wife well. Thank you for your valued support. --Kind regards, --The management of Hotel Gin Bugis Singapore

10/10 Excellent

Yong Kyu

Stayed 8 nights in Jan 2024
Response from With Heartfelt Appreciation on 21 Mar,2024
Dear Yong Kyu, --Greetings! Thank you for choosing Hotel Gin Bugis for your recent holiday in Singapore and for taking the time to review your stay at this centrally located hotel. --All of us are delighted you had a great 4 nights stay with us. ---We would like to take this opportunity to share that this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; and we are carrying out renovation and rebranding works. --All of us sincerely hope to welcome you back, perhaps after the renovation and rebranding works are completed. --We are at your service, and we wish you well. –Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

10/10 Excellent

Arsenio, Gilroy

Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 21 Mar,2024
Dear Arsenio, --Greetings! Thank you for taking the time to review your stay at our centrally located hotel. –We are delighted you had a wholly enjoyable and comfortable stay with us. ---We would like to take this opportunity to share that this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024.As part of our improvement plans, we are carrying out renovation and rebranding works for this property. --All of us sincerely look forward to welcoming you back, perhaps after the renovation and rebranding works are completed. --We are at your service, and we wish you well. –Thank you. --Kind regards, --The management of Hotel Gin Bugis Singapore

8/10 Good

BIKHYAT BIKRAM

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from With Heartfelt Appreciation on 3 Feb,2024
Dear BIKHYAT BIKRAM, --Greetings! --Thank you for giving us the great pleasure and privilege of hosting you at our centrally located hotel. --We are indeed glad to learn you had a pleasant stay with us. --All of us have truly enjoyed being of service to you and we earnestly look forward to being of service to you again soon. Kind regards,The management of Hotel Gin Bugis Singapore

8/10 Good

Nils

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from With Heartfelt Appreciation on 2 Feb,2024
Dear Nils, --Greetings from Hotel Gin Bugis Singapore! --Thank you for choosing our centrally located hotel and for letting us know you had an enjoyable and comfortable 2 nights stay with us. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service and we earnestly look forward to welcoming you back soon. --We are at your service, and we wish you well. Thank you.Kind regards,The management of Hotel Gin Bugis Singapore

4/10 Poor

kevin, Philadelphia

Travelled with partner
Disliked: Cleanliness, staff & service
I really liked the property manager. That was about it. the room was awful and awfully expensive for what you got. It's smaller than 200 square feet, and it was damp. I went to bed damp every night. If the room was as half way decent as the room, they would be good. Also the staff wasn't warm at all or helpful at the front desk. No coffee, just handed me some instant coffee, and no umbrellas.
Stayed 4 nights in Jan 2024
Response from With Sincere Apologies on 1 Feb,2024
Dear Kevin, --Greetings. --We are truly disheartened to learn you did not enjoy your 4 nights stay with us and we sincerely apologise for the disappointment caused to you. --We are sorry for the discomfort caused to you by the dampness of the 13th level room assigned for your stay. Regrettably, we note you did not approach our team to provide this feedback during your stay, lest we assure you we would have arranged a room change for you. --We would also like to apologise for the disappointment caused to you by our team's service. Kindly allow us to assure you our management is very concerned as it is always our sincere wish our team always provides friendly and helpful service. --We truly appreciate your feedback and following your feedback, we would like to assure you our Guest Service Manager will investigate and counsel our team members concerned. –Please allow us to share that this property was recently acquired by our company in early JAN 2024 and we are working on exciting plans for our hotel. --Your meaningful feedback allows us to improve our product offerings and service standards and we thank you for it. –Kind regards,The management of Hotel Gin Bugis Singapore

8/10 Good

Jesse, S Salt Lake

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 28 Jan,2024
Dear Jesse,Greetings from all of us at Hotel Gin Bugis Singapore! --Thank you for taking the time to review your recent 3 nights stay at our centrally located hotel and for letting us know you had an enjoyable and comfirtable stay with us. --All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. --Kind regards,The management of Hotel Gin Bugis Singapore

10/10 Excellent

Seong Yee Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, though petite, excels in cleanliness—an aspect I highly value. The bed offers a comfortable retreat. A mere 10-minute stroll leads to Albert Food Court and Bugis Street, surrounded by an abundance of diverse culinary delights. Adjacent to the building, a selection of 24-hour restaurants spans from Thai to Chinese cuisine. Impressed by the attentive service, I'm shall return someday.
Stayed 2 nights in Jan 2024
Response from With Heartfelt Appreciation on 24 Jan,2024
Dear Seong Yee Julia, --Greetings from all of us at Hotel Gin Bugis Singapore and thank for for this lovely review! --We are delighted you had a fabulous 2 nights stay with us and you find our hotel's location with easy accessibility to a plethora of eateries convenient and to your liking. --We are thrilled to learn you will stay with us again and we sincerely thank you for your valued trust. This is indeed so rewarding for all of us as it shows us we have achieved our goal of creating memorable experiences for our guests. ---Please allow us to share as this hotel was recently acquired by The Ascott Limited in JAN 2024, we have exciting plans for our hotel which will be unveiled in the coming months. --Thank you for giving us the great pleasure and privilege to have been of service to you. All of us eagerly await to welcome you back soon. --We are at your service, and we wish you well. --Kind regards,The management of Hotel Gin Bugis Singapore

6/10 Okay

TSUTOMU

Stayed 2 nights in Jan 2024
Response from With Sincere Apologies on 20 Jan,2024
Dear TSUTOMU,--Greetings. --Thank you for reviewing your stay at Hotel Gin Bugis Singapore, The Ascott Limited' recently acquired property. --We deeply regret to learn you did not fully enjoy your stay with us and we are sorry for the disappointment caused to you. –Unfortunately, as you have not provided us with any details regarding your stay experience with us and as we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. –In the meantime, we would like to assure you that we are currently reviewing improvement plans for this recently acquired property. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. –Thank you. --Kind regards,The management of Hotel Gin Bugis Singapore

6/10 Okay

Yukihito

Stayed 2 nights in Jan 2024
Response from With Sincere Apologies on 17 Jan,2024
Dear Yukihito,Greetings. Thank you for choosing our hotel for your recent visit to Singapore. We deeply regret to learn you did not fully enjoy your stay with us and we are sorry for the disappointment caused to you. –Unfortunately, as you have not provided us with any details regarding your stay experience with us and as we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. –We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. –Thank you. --Kind regards,The management of Hotel Gin Bugis Singapore

6/10 Okay

Cheryl

Stayed 2 nights in Jan 2024
Response from With Sincere Apologies on 3 Feb,2024
Dear Cheryl, --Greetings. Thank you for choosing our hotel for your recent visit to Singapore. We deeply regret to learn you did not fully enjoy your stay with us and we are sorry for the disappointment caused to you. –Unfortunately, as you have not provided us with any details regarding your stay experience with us and as we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. –We would like to take this opportunity to share as this property was acquired by The Ascott Limited, the lodging arm of Capitaland Investment, in JAN 2024; we are currently in the mid of discussions and we have exciting plans for this centrally located hotel. --We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. –Thank you. --Kind regards,The management of Hotel Gin Bugis Singapore

8/10 Good

CHOW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 12 Jan,2024
Dear CHOW, --Greetings from Hotel Gin Bugis Singapore! --Thank you for reviewing your recent 3 nights stay and letting us know you had a pleasant stay with us. --It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Thank you.Kind regards,The management of Hotel Gin Bugis Singapore

8/10 Good

John

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from With Heartfelt Appreciation on 11 Jan,2024
Dear John,Greetings from Hotel Gin Bugis Singapore! We truly appreciate you taking the time to review your recent stay with us. We are heartened you had a pleasant stay with us and we earnestly look forward to welcoming you back. --Thank you for giving us the great pleasure and privilege to have been of service to you. We wish you well. --Kind regards,The management of Hotel Gin Bugis Singapore

8/10 Good

PAWITREE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but cleanliness and full facility. Staffs are polite. Check in and check out are quickly.
Stayed 1 night in Dec 2023
Response from With Heartfelt Appreciation on 11 Jan,2024
Dear PAWITREE,Greetings! --Thank you for your valuable feedback. --We would like to take this opportunity to share that this hotel has been acquired by The Ascott Limited, the lodging arm of Capitland Investment and rebranded to Hotel Gin Bugis Singapore. --We are thrilled to learn you liked the service from our team and the cleanliness of the room you stayed in. We are happy to know this as most of the team remains the same in our newly rebranded hotel and we are confident the same service standards are maintained if not be better! --All of us at Hotel Gin Bugis truly look forward to welcoming you to our hotel and be of service to you. We wish you well. --Kind regards,The management of Hotel Gin Bugis Singapore

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from With Heartfelt Appreciation on 11 Jan,2024
Dear Elizabeth,Greeting! Thank you for reviewing your stay. --We would like to take this opportunity to share that this hotel is now Hotel Gin Bugs Singapore as it was recently acquired by The Ascott Limited, the lodging arm of Capitaland Investment. --We are thrilled to learn you had an excellent stay. As most of the staff remain the same at our newly acquired hotel, we are confident our team members will extend the same high level of service to our guests at Hotel Gin Bugis Singapore. --All of us earnestly look forward to welcoming you to our hotel. --We are at your service, and we wish you well. --Kind regards,The management of Hotel Gin Bugis Singapore

8/10 Good

Chong

Stayed 1 night in Dec 2023
Response from With Heartfelt Appreciation on 11 Jan,2024
Dear Chong,Greetings! --Thank you for taking the time to review your stay. --Please allow us this opportunity to inform you that this hotel is now Hotel Gin Bugis Singapore as it has been recently acquired by The Ascott Limited, the lodging arm of Capitaland Investment. --All of us at Hotel Gin Bugis truly look forward to welcoming you to our hotel and be of service to you. We wish you well. --Kind regards,The management of Hotel Gin Bugis Singapore

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Koh

Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 6 nights in Dec 2023

4/10 Poor

Khanh

Travelled with family
Disliked: Property conditions & facilities
Terrible bathroom condition in terms of preventing water from spreading out on the floor. We had to use towels to keep the floor dry for safety. I hadnt had any experience like this.
Stayed 2 nights in Dec 2023

8/10 Good

TAKEO

Stayed 2 nights in Dec 2023

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Dec 2023

6/10 Okay

Rey

Stayed 3 nights in Dec 2023

4/10 Poor

Ting Yan

Disliked: Cleanliness, property conditions & facilities
Washroom is not clean and with smell, very limited supplies provided in room (need to request for toilet paper, tissue box at front desk etc)
Stayed 4 nights in Nov 2023

6/10 Okay

Hoa

Travelled with partner
Liked: Staff & service
We liked the location of this property, walking distance to great food and sights
Stayed 2 nights in Nov 2023

10/10 Excellent

JAIRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Nov 2023

8/10 Good

Cathrin

Stayed 9 nights in Nov 2023

10/10 Excellent

Dustyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was fantastic for a business trip. The staff were friendly and quite nice. The breakfast is quite good and was slightly different each morning though I would have liked for the warm food to be warmer. I do wish that you could leave the AC on during the day as it was always very warm and stuffy by the time I got home at night.
Stayed 4 nights in Nov 2023

4/10 Poor

Dion

Disliked: Cleanliness, property conditions & facilities
Needs a good clean and maintenance
The curtains were dusty, the toilet seat was not on straight. There was NO HOT WATER when I had a shower in the morning
Stayed 2 nights in Nov 2023

10/10 Excellent

Vincent

Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Nov 2023

4/10 Poor

Benedikt

Stayed 1 night in Nov 2023

4/10 Poor

Richard

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was very small. The mattress touched both the head and foot walls. My toes would not go between the mattress and the wall. You could only get in from one side which when booked for two people is inconvenient. A very bad experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel but the rooms are small but they list the size in the description. The wife and I found the small room amazing. For it's size, they pack in a mini fridge and a electric tea kettle. The shower pressure is amazing and maybe a little strong for some. The bed was comfortable and the room was perfect for us. The hotel is in a great location within 6 minutes of the subway or 3 minutes of a bus stop. If you're interested in Little India, you are about 15 minute walk away. Using the subway system, everything seemed to be within 30 minutes of us. 25 Degrees is a burger place right next store and was one of the best burgers of my life. There's a noodle place around the corner that shouldn't be missed. Great hotel and also a great staff. The people working the front desk were beyond helpful, always going above and beyond every time we asked anything. Stay at this hotel. The rooms are unique and it's in the middle of everything.

10/10 Excellent

KMSEMEC

Stayed 4 nights in Nov 2023