Dear Danny, Thank you for your comments and we apologise for the shortfall in WIFI. Please note, we have recently upgraded our WIFI and we are confident that this was an isolated case. We hope we have another opportunity to better serve you again in the near future. Kind regards ,

Dear Soon Tee, Thank you for your constructive review and compliments. We will share this feedback with the team and I am sure this will serve as motivation to continue providing top service. Kind regards,

Thank you for your review and we hope that we have another chance to see you again in the near future. Kind regards,

Dear Francisca, Thank you for your feedback and we apologise for the shortfalls. Please rest assured we will address the issues on hand and hope that we have another opportunity to welcome you back again in the near future. Kind regards,

Dear Terry, Thank you for your feedback and we are sorry if you experience did not meet your expectations. The hotel has taking several sustainable steps in line with our aim to reduce single use plastics. Whilst we do understand this approach does not suit all, we would encourage you to approach our team to see if we able to make your stay more comfortable. Kind regards,

Thank you Eric for your wonderful rating and we have noted your comments. We do hope to see you again in the very near future. Kind regards,

Dear Simon, Thank you for your wonderful review !! We look forward to welcoming you back. Kind regard

Dear Jeongmin, Thank you for your review and comments. We look forward to seeing you again in the near future. Kind regards,

Dear Thessa, Thank you for your feedback and comments. We are glad that overall you enjoyed your stay and that the staff were the highlight. We look forward to welcoming you back in the near future. Kind regards,

Dear Katsuhiro, We are sorry that your stay did not meet your expectations. As the comments are limited, we can only hope that we have another opportunity to welcome you back again and better serve you in the future. Kind regards,

Dear ChachThank you for your wonderful comments and we look forward to seeing you again in the near future !

Thank you for your rating and we hope to welcome you back again in the near future.

Dear Thin Zar Win, Thank you for your wonderful review and we are delighted you enjoyed your stay. We hope to welcome you back again in the near future. Kind regards,

Dear Sher Fei, Thank you for your comments and I we have noted your comments. Please rest assured that we are currently in the process of upgrading our WIFI. We sincerely hope that we are able to welcome you back again in the near future. Kind regards,

Dear Suk Lai Attlee, Thank for your review. It appears that you experience could have been improved and we apologize for any shortfalls. Whilst comments were limited, please do not hesitate to reach out to the hotel directly. We do hope that we have another opportunity to better serve you again in the near future. Kind regards,

Thank you for taking the time to review your experience at the hotel. We are sorry you didn't enjoy your experience at the hotel. Whilst the station is located within walking distance to the hotel, we do understand that from time to time this may not be so accessible to all. Therefore, other than private transport, I would like to highlight that there are several public buses which run from the main road outside the hotel to Novena MRT at regular intervals. I hope this helps and we do hope that we are able to welcome you back again in the near future. kind regards,

Dear Joo Peng, Thank you for your review and we are glad you enjoyed your stay !

Dear Jesse, Thank you for your comments and we are glad you enjoyed your stay. We hope to welcome you back again in the near future. Kind regards,

Dear Sandeep, Thank you for your wonderful response and comments. We hope to see you again in the near future. Kind regards,

Dear Allen, Thank you for taking the time to rate your stay, we are happy that you had a great time and look forward to seeing you again. Kind regards,

Dear Flavia, Thank you for taking the time to write about your experience at the hotel. We are delighted that you were able to take advantage of the great location and convenient transport options. Kind regards,

Dear Nicolas, Thank you for taking the time to review your experience at the hotel. We are delighted that you enjoyed your stay. Kind regards,

Dear Alfred, Thank you very much for you rating and I am glad that you enjoyed your stay. We look forward to welcoming you back again in the near future. Kind regards,

Thank you for taking the time to write a detail account of your stay and we apologize for the inconvenience cause by another guest. We hope that should you encounter this upon your next stay to kindly highlight to our team at the front desk and we will try to find the best possible solution. I hope that we have an opportunity to welcome you back again in the near future. kind regards,

Dear Chirantan, Thank you for your review and we hope that we are able to welcome you back again in the near future.

Dear Bonnie, Thank you for your comments and for taking the time to review your experience at the hotel. Regrettable, it appears that your stay fell short in some areas. Please rest assured this is not our usual standard and that we will look into your comments thoroughly. Furthermore, it would be great to personally talk to you directly and I encouraged if your able to reach out to the hotel for further discussion. I do hope that we have another opportunity to serve you better in the future and hopefully to discuss this matter in more detail. Kind regards, Daniel Lai General Manager

Dear Lee, Thank you for taking the time to review your stay at the hotel. We are disappointed that you did not enjoy your experience and please accept our apologies. We will look further into your feedback and to make the necessary adjustments where possible. We do hope that we do have another opportunity to welcome you back again in the future. Kind regards,

Dear PILIB, We appreciate your comments and the time taken to give some honest feedback. We are delighted that you enjoyed your stay and hope to welcome you back again in the near future. Kind regards,

Dear Lee, Thank you for taking the time to rate your experience. We look forward to welcoming you back again in the near future. Kind regards,

Dear Owen, Thank you for your feedback and we apologize for any shortfalls. As for the handy phone, unfortunately due to a system glitch an old description was posted which has now be resolved. We do hope that we have another opportunity to welcome you back again in the near future. Kind regards,

Dear Pak-Ming, Thank you for your kind words. I am glad that the team were of assistance to you during your stay. I do apologize for the internet speed. Please rest assured we are continually monitoring this and have already increased the bandwidth significantly. We do look forward to welcoming you back again in the near future. Kind regards,

Thank you for taking the time to offer your review. This is very much appreciated.

Thank you for taking the time to offer your review. This is very much appreciated and we hope your next stay will be just as enjoyable!

Thank you for taking the time to offer your review. This is very much appreciated and we hope your next stay will be much enjoyable with us!

Thank you for taking the time to offer your review. This is very much appreciated and we will work on improving our hotel.

Dear Guest, Thank you very much for your rating!

Dear Guest, Thank you very much for your rating!

Thank you for taking the time to offer your review. This is very much appreciated and we look forward to welcoming you back again in the future !

Thank you for your great review !! I look forward to welcoming you back in the near future. Kind regards, Daniel Lai General Manager

Dear KT, Thank you for your comments and I apologise that you encountered air condition issues during your stay. Your right that we are a environmentally conscious however this does not entail we cannot control the temperature in the rooms. In short, each room has the ability to dictate a comfortable setting and I believe in your case that their was further technical issues. I hope that this remains an isolated case and that I have an opportunity to welcome you back again in the future to win back your trust. Kind regards, Daniel Lai General Manager

Dear Christine, Thank you for your comments and great review. Our staff are one of biggest assets and I am glad that they were able to make a difference in your experience. I look forward to hosting your stay in Singapore in the future. Kind regards, Daniel Lai General Manager

Dear Guest, Thank you for your feedback!

Dear YMChin, Thank you very much for your feedback! Next time, do explore around Balestier Road where there are alot of local delicacies!